HelloFresh
4.0
7.7
Overall Score
Mickey Wilson Sacramento, CA
We have a Hello Fresh subscription, not as a diet tool but as an interactive experience to allow our grandchildren to have fun learning to cook. They make it easy since everything you need arrives in the box with detailed instructions. And the food tastes pretty good!
5 years ago
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Zac Cannon Gulfport, MS
A friend gave my wife and me a weeks worth of Hello Fresh and the food was great! It was real food and came with good seasonings and the recipes were easy to follow. If we had the money we would use this more, but I would recommend to anyone!
5 years ago
Adrianne murray Brigham City, UT
Oh the food is good but you will pay. My biggest problem and the reason why I finally cancel the service was that I have a large family and They didn’t make a big enough meal plan for everybody. So my husband and I would be eating fancy meals while the kids were not. But the food is good and the recipes are easy. I did suggest it for my son who is single but I did have to cancel it for my large family
5 years ago
Shannon B Salt Lake City, UT
I was gifted a week of meals from Hello Fresh from a friend. I loved that everything you needed to make basically a gourmet meal was sent directly to your doorstep and in the right quantities and measurements. Was fun to make, although it took a little longer to prepare than I would have liked. Great option if you like to cook or are learning how to cook but don't like wasting time at the grocery store like me.
6 years ago
Monica Zurawsky Pittsburgh, PA
My husband and I tried Hello Fresh and were really happy with our experience. I had very minimal experience in the kitchen, so I used this as a way to learn! The directions are very easy to follow, and the meals are great. We never had any issues with deliveries or the products delivered. I would definitely recommend!
6 years ago
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Kaydence Bonino Riverton, UT
I was fun to try Hello Fresh for a few weeks! It was so simple and easy. My kids could even make the meals. My husband thought the portions were too small for him but he eats a lot more than I do. It is definitely more money than just picking up ingredients from the store but if money isn't a factor an time is than Hello Fresh is a perfection option for you!
6 years ago
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Rilynne Edwards Pleasant Grove, UT
I love Hello Fresh! I can pick out food based on my personal dietary preference. They have options for vegetarians, which I appreciate. The food is always amazing and easy to prepare! My one complaint would be that the approximated time cooking (which is usually 30 minutes) ends up being an hour.
6 years ago
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Seth Derby, KS
Excellent recipes and I would certainly recommend as a great gift or starting point for someone who either, isn’t confident cooking or who is maybe looking to learn and expand their “go to” recipe selection. It can get a little expensive rather quickly if you go to it every week. I preferred doing about one or two weeks a month and eventually transitioned to buy the ingredients and cooking it myself for about half the cost.
6 years ago
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JAKE American Fork, UT
Hello Fresh is a great company. I tried them for our family dinners and it was really nice to have all the ingredients ready to use. It made things a lot less stressful when dinner time came. Its really nice not having to take the time to go to the grocery store to gather all the different ingredients. It is a little expensive though so we only used it a few times.
6 years ago
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janalee sanders Valley Center, CA
I used Hello Fresh once and thought it was pretty good. it was kind of fun to receive the box of cooking supplies in the mail! the items for the recipes that we choose all tasted good and even better when we put it all together. I feel like this service is best suited for very small groups or singles or couples. this is due to the fact that I feel its a little expensive and the recipes make fairly small portions
6 years ago
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Brinley Knowles Smithfield, UT
I love being able to get the food delivered to my door and then cook the food that has been delivered to me. HelloFresh makes it easy to make dinner for my family and I even use it to meal prep once in a while. Yummy food at a good price AND you don't even have to go to the grocery store.
6 years ago
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Heather Vernal, UT
I love Hello Fresh. Unfortunately, we can’t afford to order consistently because of the high price, but the food is high quality and it’s so easy to follow the recipes. The meals I’ve had are healthy and delicious and a real time saver for me. The food is always fresh when delievered. I had an incident where there was an ingredient missing from my box, but customer service was excellent and gave me a credit on my account to make up for it.
7 years ago
Anne Marie Milne Layton, UT
Went to a friend's house the other night and they were making their HelloFresh meal. I had some and it was delicious. And they barely had to spend any time on it because everything was all ready for them! It is such a good thing for when you are busy or if you just want your cooking experience to be easier.
7 years ago
Hank Ricardo
I started using hello fresh last year. My deliveries are always on time. The odd time my veggies are a little bad, but they always make up for it. Easy to make meals as well. It's great for ppl always on the go etc.
1 year ago
Elisabeth Kinghorn Nakhon Sawan, 60
I've been using HelloFresh for a few weeks now and love it! They make meal prep so easy and I absolutely love the meals! Super healthy and yummy and easy to make
4 years ago
Priscilla Nelson Jasper, IN
I did not receive my package and the team member was giving me a hard time to credit my account. I was shocked this happened. It was not my fault, that I did not receive my package. She stated I would get it the next day. However, my first package was already getting warm by the time I received it. The vegetables were wilting. I decided to give it one more try and was very unsatisfied with the customer service!
5 years ago
TimR North Brunswick, NJ
Most delicious and healthy food I've ever tasted.. like literary. The idea behind this business is great, it's really not just for money and stuff, it's for people. Thank you!
5 years ago
Daniela Garcia Miami, FL
Very convenient if you live a busy lifestyle. The meals are delicious and always arrive on time. Can feed more than 2 people usually... very good bang for your buck.
5 years ago
Chris Milliken, CO
Overall very disappointed with HelloFresh. A friend sent us a free box for a week and it was actually really good. Enjoyed all the meals we received so decided to keep it going. We did the 3 meals a week for 2. The first box we received that we paid for was pretty disappointing. The produce we received for the meals was not fresh/ripe. One of the meals we selected was a Parmesan crusted chicken and we had no chicken in the box. Instead left with pork and also no panko which was an ingredient for that same meal. We wrote in an email to HelloFresh but never heard back. Decided to try another week and see if it was just a mix up. I get it, it happens but still not thrilled with to response to our complaint. Next box was supposed to come on a Monday between 8am-8pm. At 8pm we called the customer care line as our box had still not arrived. They didn’t have any info other than the UPS tracking I also had and didn’t know what to say. After checking once more at 9pm still no box. Woke up the next morning and it was on the doorstep. Food was no longer cold and had to throw away. I understand this was a UPS issue but they need to find a more reliable delivery service if this is the case. Called to cancel my subscription and they never even asked why..... very disappointed all around with the food, delivery, and customer service of HelloFresh. Will not use again or recommend to anyone.
6 years ago
Sean Crystal Idaho Falls, ID
Every week has been another negative experience resulting in further distaste for meal delivery service. My first week I experienced order inaccuracies in which 2 of my 3 meals were not what I ordered. My second week resulted in a food safety issue in which a package of meat appeared to be sliced open and the juices had contaminated the entire contents of my box. After numerous issues with customer service, who seems quick to just let me go as a customer, Joe O made an attempt at retaining my business. Week 3 I experienced more issues, credits that I was offered were not showing on my account, the agent I was discussing the matter with was argumentative rather than effective at resolving my issue, resulting in me having to reach out to Joe to get matters resolved. Finally thinking we had things figured out and everything resolved I was going to give HelloFresh until week 5 while using up my credits to see if things could turn around....Unfortunately come the cutoff for my week 4 delivery, I get a notice that my payment failed; This week was supposed to be taken out of my credit, as I was to be taken off the promo offer and the remainder applied as a credit to my account. The credits were to apply to week 4 and week 5 as well as having 1 more week of the premium upgrade courtesy of Joe. Rather than using my credits as I was informed, I received notice while I was at work that my payment had failed....Because I was not able to resolve this until after work (past the cutoff time) I have been informed that I would not be receiving my box. After having an issue related to my order 4 weeks in a row I have decided to discontinue use of HelloFresh and share my experience with friends, family, and social networks. The experience I have had has left an awful taste in my mouth and your customer service team is quick to hand out a refund and lose customers rather than addressing the problem and creating a positive experience. This was my first, and as a result likely my last meal delivery experience.
6 years ago
Angela Buffalo, NY
I ordered a gift card for my mom that she could redeem on her own for a few free meals. We ended up doing it together, and the website was very difficult to navigate and understand. I ended up calling customer service 4 separate times. Then, it asked for a credit card number, so we had to put in my mom’s card just to make an account to redeem the gift. I called customer service again to make sure this card would not be charged– they said their “system was down” and that they would call me back. Never happened. Had to call back the next day. Turns out, a subscription would automatically start and charge her after her gift box! Absolute worst gift ever! It’s inconceivable that someone would need their credit card to redeem a gift and then be charged afterwards without them being told as such and without their consent. I don’t even know how starting a subscription would be possible considering she wouldn’t have known to select any meals or delivery dates. Thank god I called to find that out. What a sneaky business tactic. This gift ended up being a terrible and time consuming idea. Will never, ever deal with this company again.
6 years ago
Brenda Ayala Montebello, CA
Alyssa and Sean were extremely condescending when I requested a refund. Alyssa gave me a hard time because I have had other accounts with HelloFresh in the past that ended terrible because a manager mistreated me and I left a review on every outlet I could find. They reached out and gave me a few free boxes because HelloFresh understood they were terribly in the wrong (long story short, they made my 74 year old father in law cry by making him feel like a poor Latino trying to "work the system" and get food WHEN HELLOFRESH GIVES FREE BOXES TO NEW CUSTOMERS TO TRY THEM OUT! but because he spoke Spanish this lady laughed LITERALLY LAUGHED at him saying "people like you try to steal". I canceled my new account because I do find HomeChef to be a lot better ESPECIALLY in customer service. This morning I see I was charged over $78 from HelloFresh and when requesting my money back Alyssa acts as if I was in the wrong, I could feel her smirk through the phone! I get on chat to see if someone else could help and then Sean says its up to my bank now for my refund. I missed a phone bill payment due to HelloFresh dropping the ball yet again, confirming I was right to switch to HomeChef and also stupid for giving them another chance. FYI ALYSSA, a HelloFresh manager told me to use a different email, create a new account, so that the discount codes I was given after being mistreated the first time could go through!
AGAIN, SAME ISSUE I HAD THE FIRST TIME, YOU TREAT ME AS THOUGH I AM TRYING TO STEAL WHEN YOU ARE THE ONES WHO HAVE GIVEN ME THE CODES AND TOLD ME HOW TO USE THEM AS AN APOLOGY!!! YOU GUYS JUST DON'T LEARN. IS IT MY LAST NAME? IS IT BECAUSE I AM HISPANIC THAT YOU ASSUME I NEED TO BE BEGGING FOR FOOD? HOMECHEF IS MORE EXPENSIVE THAN HELLOFRESH AND I RATHER USE THEM THAN YOU, AND I PAY FULL PRICE! AT LEAST WITH HOMECHEF I GET TREATED LIKE A HUMAN BEING AND NOT A BEGGER TRYING TO GET THEIR OWN MONEY BACK!!
6 years ago
Jay New York, NY
Look my first experience with HelloFresh is horrible: don't follow my delivery instruction, bad customer service, never try to order again. I left instruction on the box and on my door to call me when arrived which was not followed so I miss my delivery. I tried to speak with Hellofresh about redelivery but it will not refund my discount which means I now have to pay a lot extra for the box I missed because of Hellofresh. Get so fed up about this so call "crediting your box" when it does not allow me to reorder with what I paid for. Asked for refund now it got to go through accounting team. Just wait until the accounting team processes refund. Hope I don't have to file credit charge back. Never again, Hellofresh.
6 years ago
Rachael Philadelphia, PA
I was a first time buyer of their wine subscription. Hello Fresh asks you to pick a delivery date on the same page as they get your address and payment information and yet they do NOT go by that date. An adult must be present to sign (since it is alcohol) but instead of going by the date I chose, they attempted to deliver it in the middle of the work day a whole week before my chosen date! They also never contacted me when the delivery (obviously) didn't go through since I wasn't home, I had to check myself only to find that my wine box was 'returned to sender'. Why ask for a delivery date if you aren't going to use it?! Worst of all, when I reached out to Hello Fresh I got terrible customer service and a representative that denied that you could chose your own delivery date (I double checked- it's still an option on the check-out page). I immediately cancelled my subscription since they couldn't even get my first box to me and will never recommend them again. There are plenty of other options for this type of service- I'd recommend going to Blue Apron or any other business.
6 years ago
Maggie Chapman-Ward
The problem I have isn't with their quality, or even their service when you're a regular paying customer. The problem I have is how they deal with their policies. I was a regular customer up until recently, and recieved a code to send out to three of my friends that they could use to get their first box for free. One of the codes was sent to my roommate, which he redeemed and recieved confirmation for quickly. Now, they have a policy in their fine print that basically states that you can't send those sorts of codes to people you share an address with, which is completely reasonable. I understand why that policy would be in place, and take responsibility for not reading the fine print. The problem is that because of this mistake, they deactivated my roommate's account instead of simply cancelling the order, and they did so WITHOUT notifying him of any problems. Delivery day came and went, and nothing. So he tried to sign into his account to see what the problem was and was told that he was typing in the wrong password. It wasn't until he went through his emails and clicked "sign in" through the original confirmation email, that he was met with a message saying his account had been deactivated. Not only that, but it specifically stated that HE had deactivated his own account. Reactivating it was easy, but he called customer support to ask what was going on. They stated that it was deactivated because of the address issue, and that he should have read the policy. They were not kind with their tone. Dissapointed and disgusted by the total lack of customer service. We should have read the fine print, but he also should have been notified of the problem. Instead he spent an entire day waiting for a package that simply wasn't going to arrive.
They've lost two customers to this debacle.
6 years ago
Annie Blue Bell, PA
I was extremely disappointed. It says it accounts for 2 servings, but the portions sizes were extremely small. In addition to the small portion sizes, the ingredients were not fresh at all. Some of my ingredients had mold on it, so I contacted Hello Fresh and all I got was credit into my account. I asked for a refund because I cancelled my subscription and credit wouldn't apply to me, but Hello Fresh said that was not allowed. My order was also delayed, so I got my delivery late. Overall, I was really looking forward to it, but was extremely disappointed. Hello Fresh was not as great as it is advertised online (e.g., Youtube).
6 years ago
Madison S. Fremont, CA
I was gifted a free trial meal delivery. I then recieved an additional shipment without asking or realizing I had been automatically signed up for a subscription. I assumed they were not a sneaky corporation which was my mistake. Giving them the benefit of the doubt and accepting I was ill advised for trusting a business blindly, I asked for a full refund for the next unsolicited and unconsentually paid for delivery. Customer service refused to halt the upcoming order and originally refused to even refund me for the order I had not even received! After contacting management, they would only issue a partial refund for 1 of the 2 undesired and unconsentually paid for meal kits. The meals were sub par as well and not worth the price or the hassle of dealing with customer service. Our friends, family, companies, and clients have transferred our business to Blue Apron and Home Chef instead. I am appalled that Hellofresh would take advantage of its consumers like this.
6 years ago
Roxianne Flowers Dallas, GA
Food is very high in carbs. Bread/pasta in almost every meal I saw. Also, when I first signed up with hellofresh, they offered an $80 off for first 4 meals, so $20 off per meal. When charged, I was charged the full amount. They claimed I did not have this offer on my account, even though my account was showing the discount. Then Hello Fresh charged me more than 4 weeks in advance for the first meal I chose. Also, when I selected meals with least carbs, they sent me all the wrong meals that ended up being high in carbs...burger, quesadillas, and potatoes. We probably emailed back and forth 40 times and still I encountered nothing but confusion. I thing they may be a language barrier going on there. I am greatly disappointed with this company. About a year ago, I used a different company. I cancelled account because I felt like I was cooking too much and life got kind of busy for a while. I have never had such issues with meal delivery company before and I have used Blue Apron before and had no issues. I will be going back to Blue Apron.
6 years ago
Ashley Gunnison, CO
Pros: Meals are delicious! Delivered on time.
Cons: Chose skip week and was still charged. Was told I had 4 freebies to give and when I tried to send them there was no link in the message but the amount of freebies I had decreased anyway even though I didn't send anything.
6 years ago
Karolyn Yakima, WA
They don’t deserve a star. I used the free meals from a friend. Was not impressed with the meal since I didn’t even get to select them in the first place. I deactivated my account. Waited a few weeks to see what was new. Well here is a warning!!! Reactivating your account automatically sets you up for more orders WITHOUT YOUR AUTHORIZATION!!! I now had $70 deducted from my account, received ONE email regarding this and the help I got was “well you should have let us know sooner”! How am I supposed to let you know if you sent me ONE email and it was letting me know my order is on it’s way! I will never refer anyone to this. Sorry but this is crap in my opinion.
6 years ago
Marty Scanlon Havre de Grace, MD
My wife and I received a Hello Fresh gift card for Christmas. I tried to checkout the website from my phone and thought that maybe the mobile site might not be as easy to navigate as the regular internet site, but nope. The internet site was the same nonsense. The first clue should have been that you have to pick a plan and provide them payment info before you can even see if you're interested in their products (menu). Reluctantly I continued only to find out that it was nearly impossible to find out where to apply my gift card. BTW they will already pre-select a menu for you. I unchecked the pre-selected meals and selected three that we might like. By sheer frustration I just cancelled our new account. That's when my wife came in and said "hey they charged our account for 6 meals" this is after I cancelled our account and after I de-selected the 1st 3dinners that Hello Fresh suggested. I am in an acquisition career position and not an idiot when it comes to on-line shopping and scams. I can also recognizing when a company has a business model that guarantees that they will make a first sale every time. Hello Fresh will probably never have to answer for bad business practices in the US because Hello Fresh is foreign owned (Germany). I hope this review helps people.... and the meals they charged me for actually show up. As for the gift card.. I looked it up on-line and there are many people who've had the same issue.
6 years ago
Mom Westerville, OH
I bought 2 classic meal plans for two people as gifts for Hannukah. Neither got their email gift card. After a follow up call 2 days after they should have received it, the codes were resent but they came to me instead of the recipients. I then forwarded on the gift codes with the instructions of how to use the gift cards. Now 3 weeks later, I called to see how they liked it, I was told the codes showed up as inactive. Will call on Monday and try to get this worked out. Will never do again. If not for my follow up calls twice to ask if they got my gift, I would have never known that this gift never came!!
6 years ago
Christine Palm Bay, FL
I've had the most frustrating experience with Hello Fresh this year. At the beginning, everything was fine. I signed up for 3 meals/week earlier this year. After going over my budget I realized it wasn't a good fit for my family.
Fast forward 8 months. I logged onto the Hello Fresh website to see what kind of Black Friday specials they may be running. Well, apparently signing onto the website "reactivated" my account (which was attached to a previous address and a cc that I no longer use.)
I had decided once again that the plan was not a good fit for my budget.
I closed out of the website and moved on with my Thanksgiving prep.
A few days later I receive an email saying I needed to pick out my meals (Black Friday weekend). I searched the website but couldn't find a customer service phone # to call cancel the order A couple of days later I receive another email that my box is on it's way!!
Customer service tells me there's nothing they can do. "It's out of their hands". They tell me my account is canceled and I have a credit that never expires.
Today (approx 1 week later) I receive another email saying my new box is on it's way!!
Once again, nothing they can do. Both boxes contain a pork meal which I don't eat.
To top it all off the first box went to my ex-husband's house. So I have now paid for 1 box which I will never see and the other one has a pork meal I cannot eat.
Worst experience ever!!
Update: Hello Fresh never cancelled my account and ANOTHER box (with pork) was delivered!
6 years ago
Adria Dallas, TX
Great concept! I enjoyed the meals they sent. Didn't like the fact that they sent stuff if I forgot to pick one but even the stuff I didn't choose was delicious.
7 years ago
Hannah Lakeside, CA
First using HelloFresh I liked it. It was nice to have set meals for the family, skip forward three weeks and we started having issues almost every week. One time our box was delivered a day late, everything completely rotten inside. Then boxes kept coming with missing ingredients so we couldn’t make meals. And the last time we got a boz from them our box was thrown over our fence, completely damaged and left outside the entire day. We didn’t know until we walked all the way out to the front that the box had been out in the heat all day and everything inside was ruined because all the ice bags melted from the heat. When I tried to reach out to HelloFresh the last time I never got a response and told them I would never use their company again or tell anyone else to either. HelloFresh is a horrible company.
7 years ago
Mike York Reno, NV
Has been an incredible experience. Not only getting my wife and I in the kitchen doing something together, but also granting me a better understanding of how to cook.
7 years ago
clberk Tacoma, WA
When the meals arrived they were very good and easy to make. The problem is they often arrived late and sometimes didn't arrive at all. It's very frustrating when you're counting on delivered meals to feed your family and then they don't show up. I ended up canceling my plan because they were so unreliable. I was able to get credits when the boxes were missing or the food had gone bad due to late delivery but it just all seemed like such a waste of food and time.
7 years ago
Joy Tucson, AZ
I ordered a classic meal plan last week, which allows you to select two meals. The package was supposed to be delivered yesterday, however my package didn't arrive on time, and also I called UPS to see what happened, apparently the package would be delayed in delivery, by another day. However I didn't find out until this morning that my package was damaged in transit and all the items had to be discarded, of course I wouldn't have known this happened until I checked the tracking number. I'm completely upset that this happened, I would never recommend this company to anyone! Bad customer service from hellofresh.
7 years ago
Dwayne Reid Daytona Beach, FL
This is my first time purchasing the meal plan, and I would like to thank the team st Hello Fresh for properly preparing the ingredients so that I could easily prepare the meal.
7 years ago
Robert D Britton Hazel Green, AL
I have only been using Hello Fresh for a couple weeks, about 6 meals and so far I have been very impressed. Meal have been really flavorful and easy to make.
7 years ago
Tori Newtown Square, PA
I love HelloFresh. The meals are delicious and easy to make. I love how they are packaged and preportioned. I have food allergies and they work around that.
7 years ago
Danielle Donaldson Holly Springs, NC
Love it so far. Only had it a couple of weeks. Kids are eating and i don’t have to think about what’s for dinner. My girls have even been trying their hand at cooking!
7 years ago
James DeRuvo Santa Clarita, CA
Excellent ingredients. Tasty recipes. I like the app and how you can change recipes or skips weeks. Gives me control!
And the ingredients were fresh, well packed and COLD!
7 years ago
Parker Holloway Leesburg, VA
When we started HelloFresh we loved it. After a couple of weeks we seemed to be having a lot of the same sides (green beans and kale) and a couple of meals just won’t very good. I think they have a great concept but they need more variety. Overall I would give it a C rating or 3 stars.
7 years ago
Marybeth Canonsburg, PA
Pros: food Is delicious. Reasonable price for service.
Cons: delivery service is terrible! Says delivered at front door. Not there. 3 hrs later find it on the side of our garage! Second box: says delivered to front door. Not there (not at garage either!) customer service says they will credit my acct, no thanks I’m done, credit back my credit card. “We have to wait 48 hrs from the time it left here, it might still be delivered. It’s packed to stay fresh that long. Shows up The next night! But some of the fresh veg are frozen and thawed again. (All mushy)
I’ve heard other services have much better delivery services!
7 years ago
Isil Caliskan
Deceiving service, Unreliable company
I received a free trial coupon and I tried the service once within company's offer. The thing is ordering a box is very smooth process but then cancelling it is almost like impossible. After the order I tried to log in and I could not. I tried at least for 1 hour to log in and their system is not working properly, even the emails they have sent to reset the password. After spending many hours, then finally I was able to log in and then it was another one hour navigating to cancel the sub. This is already a very frustrating experience. I even canceled my paypal payment schedule just to make sure that there wont be any further charges since the value you get for a 50 Euro box is very very low. They sent the box even though they haven't withdraw the amount WITHOUT ANY NOTICE! I did not take the box and I sent it back. Then a customer service employee was in touch with me and she did not mention about any further charges and she told me that it was all good and she cancelled the sub. After some time company started to send me invoices.??? This is not a reliable company, I would not suggest trying their offers. Their business model is built on deceiving people and then chasing them to pay something which they did not order or use!!
8 years ago
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Sabra Burrell Herriman, UT
I really enjoyed getting my box each week from HelloFresh. The food and ingredients were always fresh. I loved having a meal plan for the week. Sometimes I found the prep work to be a little long, but the food always tasted good. It's a fun way to try different recipes.
3 years ago
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Jennie South Jordan, UT
Used HelloFresh to send my daughter while she was in college. Loved this service to help her eat healthy. She made so many fun new recipes. So many options! Website so easy to use.
3 years ago
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anna blaser CA
HelloFresh is awesome! The recipes are easy to make and taste wonderful. Plus, the packaging is super cute! I love the price for the quality, plus it’s so much less stress than trying to figure out dinner.
3 years ago
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Michelle Calton Herriman, UT
The food was definitely fresh and the recipes were yummy. We did have some problems using a gift card because of a discount offer. The gift card wouldn’t apply until after the discount was gone. It was frustrating that I couldn’t use the gift card whenever I wanted.
3 years ago
