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Fast Fund Lending

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6.9

Overall Score

LAST UPDATED: March 21st, 2024

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Star Rating

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4.5

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10 Reviews

Review Breakdown

5 grade

70%

4 grade

10%

3 grade

20%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Sandi Indianapolis, IN

Liked the direct deposit and the speed of it. Signing the document proved troublesome. I could not click on the email link. I signed online and called to confirm. First rep I talked to was professional and helpful. Second rep seemed a bit irritated by my questions. The call dropped twice. I was afraid I had been victim of a hoax. I hope the payment process goes smoother.

2 months ago

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Reply from Fast Fund Lending

Hi Sandi,

Thank you for taking the time to share your experience. We are delighted to hear that you found our service quick and easy. Your feedback is important to us and we value your honest review and regret that we fell short of your expectations.
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at [email protected] or call us at 833-845-1016 to discuss. We’re available from 8:00 AM - 8:00 PM Est, Monday – Friday.

Feb. 6th, 2024

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Verified Customer

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Review Source

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Veronica

I think the process is redundant. Everything entered on the website has to be confirmed even when I’m a returning customer. Other than that no other complaints.

3 months ago

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Reply from Fast Fund Lending

Hi Veronica,
Thank you for providing us with your feedback. We value your honest review and regret that we fell short of your expectations. At Fast Fund Lending, we want to ensure our VIP customers experience seamless service. We now offer an automatic loan completion feature for our VIP customers, eliminating the need to speak to a representative after completing the online application.
Kindly call us at your earliest convenience to learn more about this feature.
Please feel free to reach out to us at [email protected] or call us at 855-201-4677. We’re available from 8 AM – 8 PM ET, Monday – Friday.

Jan. 25th, 2024

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Verified Customer

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Review Source

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Kassandra Bakersfield, CA

Thank you so much for helping me get a loan and making it fast and easy was really a big help when I needed it !

3 months ago

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Reply from Fast Fund Lending

Hello Kassandra,

Thank you for your outstanding review! We take immense pride in delivering the best possible service experience for our customers, and we're delighted to hear that you enjoyed our quick and easy service.

We appreciate the opportunity to serve you and look forward to continuing to meet your expectations. If you have any questions or need assistance with your account, please don't hesitate to reach out to us. You can contact us directly via email at [email protected] or by calling us at 833-845-1016. Our team is available 24 hours a day, ready to assist you.

Once again, thank you for choosing us. We look forward to being of service whenever you may need us.

Best regards,

Jan. 24th, 2024

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Amethyst Lansing, MI

The Customer Service Was Nice, She Stayed On The Phone Until My Application Was Complete.. Would Take Out A Loan Again, Once This One Is Paid Off.

3 months ago

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Reply from Fast Fund Lending

Dear Amethyst,

We sincerely appreciate your positive review! At Fast Fund Lending, our commitment is to provide exceptional service experiences for our customers, and we are thrilled to learn that you enjoyed our excellent customer service.

It was a pleasure serving you, and we want to assure you that if you have any questions or require assistance with your account, our team is here to help. You can reach us directly at [email protected] or by calling 833-845-1016. Our support team is available 24 hours a day.

Once again, thank you for your kind words and positive feedback. We value your business and look forward to continuing to meet your financial needs.

Jan. 22nd, 2024

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Review Source

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PETER MICOLINO

Christina was amazing. She helped me through the process with my loan.

1 month ago

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Reply from Fast Fund Lending

Hello Petter Micolino, Thank you for your outstanding review! We take immense pride in delivering the best possible service experience for our customers, and we're delighted to hear that you enjoyed our excellent customer service. We appreciate the opportunity to serve you and look forward to continuing to meet your expectations. If you have any questions or need assistance with your account, please don't hesitate to reach out to us. You can contact us directly via email at [email protected] or by calling us at 833-845-1016. Our team is available 24 hours a day, ready to assist you. Once again, thank you for choosing us. We look forward to being of service whenever you may need us. Best regards,

Mar. 22nd, 2024

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Ira Montague Jr Charlotte, NC

She Was Very Helpful & Understanding & I Appreciate Everything She Did For Me. She Did A Amazing Job

3 months ago

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Reply from Fast Fund Lending

Hi Ira Montague Jr We appreciate your glowing review! Ensuring the utmost satisfaction in our service experience is a source of great pride for us. We're thrilled to learn that you found our customer service to be excellent. Should you have any inquiries or require assistance with your account, feel free to reach out to us directly via email at Ombudsman@fastfundlending or by calling 833-845-1016. Our dedicated support team is available around the clock, 24 hours a day. Thank you once again for your positive feedback. We look forward to continuing to provide exceptional service. Best regards,

Jan. 16th, 2024

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Review Source

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Kepeka Backey Orlando, FL

Great customer service and everything was done in a timely manner!!!

2 months ago

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Reply from Fast Fund Lending

Hello Kepeka Backey, Thank you for your outstanding review! We take immense pride in delivering the best possible service experience for our customers, and we're delighted to hear that you enjoyed our excellent customer service. We appreciate the opportunity to serve you and look forward to continuing to meet your expectations. If you have any questions or need assistance with your account, please don't hesitate to reach out to us. You can contact us directly via email at [email protected] or by calling us at 833-845-1016. Our team is available 24 hours a day, ready to assist you. Once again, thank you for choosing us. We look forward to being of service whenever you may need us. Best regards,

Feb. 5th, 2024

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Review Source

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Brad Hodges Trenton, MI

Phone representative was surly. Asked info I had already input online. Screens did not come up properly

2 months ago

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Reply from Fast Fund Lending

Dear Brad Hodges,

We appreciate your feedback and thank you for sharing your experience with us. Your honest review is invaluable, and we apologize for not meeting your expectations. At Fast Fund Lending, we prioritize security measures such as verification questions to safeguard our customers from fraudulent activities. Each of our customers is important to us, and ensuring the protection of their information is paramount.

We remain committed to serving you and look forward to any future opportunities to do so. Should you have any inquiries or require assistance with your account, please feel free to reach out to us via email at [email protected] or by phone at 833-845-1016. Our team is available to assist you 24 hours a day.

Thank you again for your feedback.

Feb. 2nd, 2024

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Review Source

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Saul Linseth

It was quick and easy, fast/friendly serv.

2 months ago

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Reply from Fast Fund Lending

Dear Saul Linseth, We sincerely appreciate your positive review! At Fast Fund Lending, our commitment is to provide exceptional service experiences for our customers, and we are thrilled to learn that you enjoyed our quick and easy service. It was a pleasure serving you, and we want to assure you that if you have any questions or require assistance with your account, our team is here to help. You can reach us directly at [email protected] or by calling 833-845-1016. Our support team is available 24 hours a day. Once again, thank you for your kind words and positive feedback. We value your business and look forward to continuing to meet your financial needs.

Feb. 2nd, 2024

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Review Source

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Cheryl Hendrick

Friendly and efficient service, quick approval, my loan was available within 24 hours. THANK you!

2 months ago

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Reply from Fast Fund Lending

Dear Cheryl Hendrick,

Thank you very much for your positive review! At Fast Fund Lending, our commitment is to provide exceptional service experiences for our customers, and we are thrilled to learn that you enjoyed our quick and easy service. It was a pleasure serving you, and we want to assure you that if you have any questions or require assistance with your account, our team is here to help. You can reach us directly at [email protected] or by calling 833-845-1016. Our support team is available 24 hours a day.

Once again, thank you for your kind words and positive feedback. We value your business and look forward to continuing to meet your financial needs.

Best regards,

Feb. 27th, 2024