Prudential Life Insurance

My Dad is 93 years old and has been a long time customer of Prudential. I am his Power of Attorney (POA) and previously had on-line access to his account, which was recently removed by the company. I need this access, especially during these Covid times, to get tax forms for dividends he receives as he is in an assisted living community where I cannot visit him. I just got off my 2nd call with this company this week. This one lasted more than 90 minutes due to long wait times and the need to speak with three different people. Two days ago, it was 30 minutes with two other people. After the first call I was asked to fax them a copy of the POA document and was told that the issue would be resolved "within a matter of hours" after they received it. It was not, hence today's call. The last person I spoke with told me that they normally do not grant on-line access to POAs, which completely contradicts what I was told a few days ago. I was then told that I would need to call back next week to see if this situation would change following a review of the POA document by their legal department. I decided instead to ask about the steps needed to cancel the contracts that my Dad has with them. I then called my Dad to explain the situation to him and he agreed that he no longer wants to do business with this company.

All the reviews I am reading as I look for a place to leave a review are about their insurance offerings. I believe the measure of a company is the service provided for the purchase. Prudential is at this moment and has been for the past three months holding up and trying to discourage my family claiming the benefits from my fathers passing from Covid in October. This is a small policy divided up between siblings. The feeling I get is that Prudential has a plan to make this hard enough that we will just go away and they can keep our small policy. Horrible customer service. Horrible dealings with grieving loved ones. Do not put your surviving family members through this. Find an insurance company that will take care of you loved ones.

Worst insurance company to deal with for a life claim , originally paid claim, I deposited The check and received a stop payment on it from my bank. Customer service is awful at times I thought I was speaking to representatives from outside the US The policy was in a trust I sent all required documents and they kept asking for something else. Not very accommodating

Love the rates and ease of use of their sites to track our policy. We were offered a great rate and it's been very beneficial to us and will help our children in the future.

Great rates! We've used Prudential for our term insurance for over 10 years, and we won't change!

Thanks God I did not use my life insurance to provide any feed back but I do receive periodic information and the company seems fine.

I have had a Life policy with Prudential for many years. Recently I had a call with a rep to discuss options and we came up with a better policy to suite my needs. I hope not to use it for many years, but hopefully it will serve its purpose when the time comes and the company will pay the beneficiaries without a hassle

We have had this insurance for many years. The agents are professional and very helpful. We bought our sons' good policies at birth and now they have a great start as young adults.

Prudential has always been responsive to make a change to my life insurance policy. My agent has been courteous, knowledgeable and helpful. I would recommend this company for their professionalism and they go to take care of my family.

Too expensive especially as get older. I had $200K SGLI which converted to PGLI - the retired military plan - increasing term - went from $300 month to $460 when I hit 79 and will jump to $900 month at 75 which will be unaffordable for $200K coverage. I will look for an investment vehicle which will grow for less and still leave my wife with enougth coverage. I have subsequently dropped this coverage.

I’ve been with prudential since I got out of the military every 5 years the price goes up a bit though my debt goes down a bit as well so slowly I will lower my coverage to just make sure that my family will have enough to take care arrangements and any debt I have left.

we got quotes for and additional policy but the numbers were not what we were wanting so we decided against the policy.

I am so dissatisfied with the way this ridiculous life insurance company handle my application for new life insurance. They took me through a very unnecessary process just to decline my application. I am disabled due to migraine headaches from a traumatic head injury. Accidents happen. An insurance company shouldn't have the freaking right to decline someone due to their life status. I feel it's a form of discrimination. All of my Lab results were normal. They actually prolonged my application for no good reason. It should be against the law for an insurance company to deny someone life insurance due to being disabled at a young age. This company is really ridiculous!! Stay away from them if you're in my shoes. We all deserve to be able to take care of family in the event if our passing. No excuses and no exceptions! Just ridiculous!

We bought our life insurance through Prudential because of the low cost and because of the dependable name of Prudential. We are non smokers are in our early 50's so Prudential quoted us an incredible rate for what we needed at this time in our lives. We were very happy with the agent we are working with and feel very confident in referring others to Prudential.

We have been with this company for 20 years and never a late payment EVER. They just sent a notice that my husbands premium went from $42.00 a Month to $443.00. We called and they told us the rates went up because he is turning 60 and they no longer want to insured us. And yes they actually said that out loud. That's more the a car payment. They know people on fixed incomes can't afford that but they sure took our money for 20 years with no problem.

We have been happy with our term life insurance policy with Prudential. It is pretty cheap considering the coverage for me and my husband. I don't know a whole lot about other companies but the process was very easy.

I had a small term policy through Prudential that has since expired. I thought it was a good product during the time I had it but have since found much better options. Prudential may have made changes since but I would still look elsewhere.

Awesome! Awesome! Awesome! After having a terrible experience with another life insurance company finding Prudential was a very pleasant experience. I was able to get a huge policy for a very low premium. It takes a lot of stress off my plate knowing that my family will be taken care of if something was to happen to me.

Our Prudential life insurance policy has been wonderful. We pay much less than other people we talk to for more coverage. Billing and service is very easy and helpful. The process of signing up and obtaining the policy was much easier than I could have imagined. If you need life insurance coverage, look into Prudential!!

My Dad served our country for many of years in the military. He left my sister and step mom and me life insurance with multiple company's,farmers,vertrians affairs and Prudential. He missed one payment about 2 years before he passed no company gave us a hard time for this other than Prudential, they keep giving us the run around over the phone. I would strongly suggest using any other life insurance than Prudential. Farmers was great and actually helpful and reached out Prudential was noy.They are a bad company with bad morals. Would never wish anyone to have to go threw this they went as far as to say were making sure your Father didn't commit fraud.54 years on this planet Did alot for his church and the army And hasnt ever been to jail or even had a speeding ticket in 20 plus years. Long story short I appreciate everything my Dad did for us....We all meet the maker one day and Prudential is not worth the stress for your kids or whomever your leaving life insurance for if you have one with Prudential do a favor for your family and switch to a more reputable company for them I hope this helps people sincerely Bryan Washington.

This has been the worst company to deal with. You can not get anything done with them unless you have a fax machine. Trying to get a simple address change after a move has been unsuccessful. They refuse to make the change and continue to send private information to an old address.

I’m on STD. And have had no luck with a call back from my claim manager, have called for days. The slowest company I’ve ever seen for processing a claim I give them a👎🏻Down

The company provides various policies for different situations at a good price point.

Prudential is highly rated as a life insurance company and while I was with them I was able to save money on my plan

PRUDENTIAL STOLE 33 YEARS I'm a disabled, diabetic, heart patient who survives on Social Security and food stamps. Just after my first daughter was born I bought a modest life insurance policy from Prudential. From 1986 until now I never missed a monthly payment. Twice along the way I needed to take out small loans against the policy, about $3k total. Both times I was informed the loans need not ever be repaid. The loans plus interest would be deducted from settlement when I passed away. In fact they encouraged me not to pay them back. They advised me to enjoy the benefit for being a long time loyal client, but really they just wanted the interest to grow. After over twenty years of "no contact" from Prudential they sent a demand letter for immediate payment of interest. Within the week "Heather" from Prudential called me. She told me her records indicated no one from Prudential had reached out to me in, literally, decades and wanted to apologize and find out if there was anything she could do for me. I told her about the demand letter and my financial situation. She promised this was some sort of error and she would correct it as soon as she hung up. She did not. Three days later The notice of cancelation arrived. Subsequent calls to Prudential have been fruitless. I explain it to them only to be bounced to someone else to start all over, 5 times then disconnected. Can someone help me understand how this is acceptable. Why would they ignore me for decades then change their own rules, without notice, then backstab a loyal client? It seems to me they must have access to my medical records and know I'm getting closer every day to needing the death benefit. I'll bet they search for ways to terminate the older clients before settlement comes due. These people played me for 33 years and I hope to maybe protect someone else from this predatory business behavior. Please repost this everywhere you can. Any constructive advice or ideas will be greatly appreciated. I was hoping Prudential would find a corporate conscience and do the right thing. I would like my family to have enough money to dispose of my remains and maybe split a pizza.

Decent policy for a decent price. I found that Prudential offered competitive policies but didn't have the same level of service that I found with the policy I got to replace this one. If you go with Prudential you won't be disappointed but there are better options out there.

We currently have prudential life insurance and feel that it is a good company. Their premiums and policies offered were competitive with other companies and it is nice to know that we have insurance and will be covered if and when something happens. Haven't had to use it yet so I don't know how they are at collecting on the policy but we don't intend to find out anytime soon. Fingers crossed.

Great coverage, easy to sign up, very knowledgeable agents. The policy I was issued a few years ago was the easiest life insurance policy I have ever gotten. The process was much faster than others I have done in the past. I was able to get more coverage for less money which was also a plus.

we were with Prudential several years ago and were quite pleased. our rep was a very nice man who always took the time to answer any questions that we had. we always felt that he was being open and honest with us. we were able to get the coverage that was right for us at a price that we felt was fair.

We have several life insurance policies through Prudential Life. They have always been good to communicate, give loans when needed, and offer great term, and whole life rates.

I have a life insurance policy with Prudential. Customer service is poor at best and trying to access my funds in the whole life policy was a bad experience.

We have had term life insurance from Prudential for many years and have always been very happy with them. The price we pay for our policy is well below bids from other providers and the policy value is higher as a bonus. We will ALWAYS use Prudential for our life insurance needs.

I have had a Prudential Life Insurance policy for many years and overall my experience has been great. My only negative interaction was when I moved and my new zip code caused issues with billing. My policy was then suspended and it took some work to get them to realize the mistake and reinstate the policy. I do feel however that they were helpful in resolving the issue. I shopped this policy with other companies and Prudential gave me more coverage for the same price with others. Great Company!

My son died 3 months ago. They're still giving me the run around to pay out. Frankly, I think they're just trying to come up with a reason to deny it.

Prudential Life Insurance is a company that I trust because of its reputation and integrity.

This is about a Prudential Annuity...Worst company ... period. I am a corporate executive for a Fortune 500. I purchased an annuity which fully matured...is taking months to recover MY MONEY...countless calls, call transfers, promises to resolve...impossible to tell the whole story but this is the worst company ... period....not the worst financial sector company...the worst company ... period. Clueless

My husband and I have our life insurance through Prudential. They are a very reliable company that has been around for many years. I would highly recommend them because their customer service is very helpful and friendly.

Responsibly priced insurance for peace of mind for our family.

My policies are good values for term insurance. Happy to pay the monthly cost for peace of mind. My universal life has only grown by the minimum guaranteed interest rate each year and isn’t performing as well as I had hoped. At least it’s covered the cost of insurance.

Had a whole life policy and ended up losing $

Totally paid program that started at $0.25 as a child. The $500 policy is now over $3,000

It is a good quality company that I can depend on. It will be there when needed.

Decent coverage at a decent price. Could use better customer service

Good overall customer service and sales folks are good

had for many years when my wife passed away payment was immediate no hassle

Fair pricing and good reliability and follow through.

Had one really bad situation with them years ago. Since then, I find it hard to really trust any insurance company.