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Windstream

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77 User Reviews

3.3

Overall Score

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1-(844) 334-8806
LAST UPDATED: January 2nd, 2023

Windstream began as a telephone company called Allied Telephone Company in 1943 based in Little Rock, Arkansas. Since then, Windstream has merged with other businesses to expand its service offerings and areas serviced and has become one of the many emerging providers giving access to rural areas. Windstream offers wireless, copper, fiber optic, cable, and broadband internet service.

Windstream offers internet speeds up to 1 Gpbs (1,000 Mbps) and provides unlimited data with no caps.

Customers should also know that Windstream filed for bankruptcy in February 2019.

Windstream provides internet service to residential users and businesses of all sizes. Windstream’s services are available in parts of Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, and Texas.

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The Good

  • High-Speed Internet Service
  • Internet Security
  • Bundling
  • Customer Service and Support

High-Speed Internet Service 

Windstream offers high-speed internet service with speeds up to 1 Gbps and no data caps. These speeds are some of the fastest internet speeds in the industry. Here are three Windstream plans:

  • Kinetic 200
  • Kinetic 500
  • Kinetic GIG

The monthly cost of these plans varies. Additional taxes and fees, like an equipment fee or activation fee, may also apply. If you are also looking for TV service or phone service, Windstream offers deals when you bundle these.

The download and upload speeds available may vary depending on the plans in your area. Enter your address and zip code on Windstream's website to view specific information about your options.

Internet Security

Windstream customers can also add an internet service security package to protect their computer and internet against hacking. Windstream offers several security packages with prices ranging between $9.99 and $14.99 per month depending on the level of security a customer wants:

  • Connect Secure — $9.99 per month; internet security, Wi-Fi agent
  • Self Secure — $11.99 per month; Wi-Fi and whole home agent, identity theft protection
  • Total Secure — $14.99 per month; internet security, whole home and Wi-Fi agent, identity theft protection and Protection Plus

These customizable packages ensure that you can get the coverage you want without overspending for services you don't need.

Bundling

Windstream is also a TV provider and offers other communications services. It provides satellite and cable TV service, phone services, cloud services, and security services. Customers who are interested in purchasing another Windstream service in addition to internet can receive discounts.

Customer Service and Support

Windstream provides customers with 24/7 support. The company also provides how-to guides online that are helpful with setting up email, internet access, satellite and Kinetic TV, and phone services. These guides also cover other usage questions and have a live chat available to customers. Customers can receive help with their internet connection, router, modem, and TV service. 

Customer satisfaction is important to Windstream. Customers have access to an online account that they can use to pay bills. Additionally, customers can sign up for Windstream services online.

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The Bad

  • Limited Availability
  • Fees

Limited Availability

Windstream internet access is limited to 18 states. Some areas in these states are not serviced by Windstream broadband. You can check availability on the website by inputting your address. The upload and download speeds available, internet packages, and bundling options may also vary depending on your area.

Fees

Windstream does charge an early termination fee, an installation fee, equipment fees, and an activation fee. Customers have to pay for the equipment they use, like a router and modem. Some of these fees are waived for certain promotions.

Be sure you know whether you are getting a special price for only a certain promotional period and know what the regular price is before you sign up.

Windstream does charge an early termination fee of $20 per month remaining on the contract.

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The Bottom Line

Windstream is one of the best broadband providers to consider when looking for high-speed internet access. It offers a high broadband speed in many locations and has great customer support tools. Windstream is a reliable choice. Customers can also pay more for internet security services and save by bundling Windstream services.

Customers should be aware of promotional rates and offerings. Windstream customers must purchase the internet equipment they use, like a router and a modem. They should also carefully consider early termination, equipment, and activation fees associated with Windstream internet service before signing up.

If you are a consumer or business owner in the area serviced by Windstream, it is an internet service provider worth choosing.

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User Reviews

Star Rating

2.1

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77 Reviews

Review Breakdown

5 grade

14%

4 grade

8%

3 grade

9%

2 grade

5%

1 grade

64%

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Quality

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AVA MARINO Live Oak, FL

3 stars for the service techs that come out and customer service reps, the internet itself sucks, had dsl and it was ok but went out alot, got fiber now and supposed to have 500 mb and cant get past 30mb, it drops constantly, resets itself alot, pages spin to open, had techs out alot, changed wires, modems, etc., the office is retarded, cant get things straightened out, still dealing with it, when someone new comes along like google fiber or svec fiber, Im switching in a heartbeat!

2 months ago

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Megan Matheny Chicago, IL

I was a loyal customer of Windstream for MULTIPLE years (2.5+) I got my intro deal and then they kept increasing my internet prices. The service was somewhat reliable but I live in rural MN so it was my only option. I never missed a payment on my account. I cancelled my service with them in Sept of 2022 because Verizon internet finally came our way and it was SO much cheaper. When I called to cancel, the rep told me I was all set and no further payment would be needed. Fast forward to the end of Nov 2022, my husband and I get an urgent notice from them saying we have an outstanding balance and we are getting sent to collections. I quickly paid the bill to avoid getting sent to collections but called the next day to understand where this random $10 charge came from. After calling their team 5+ times, we were met with a different response every time, sent to numerous different departments because no one knew what was going on, rude customer service agents and were ultimately told if they reversed my payment they would still send us to collections. ABSOLUTELY horrific experience and will never use them again.

4 months ago

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Terri Dershem Tulsa, OK

The service is VERY VERY BAD. The signal appears to pulse through the phone line and constantly kicks you off. The speeds are extremely slow to the point that the refresh pause happens several times an hour, and there are outages several times a month for most months, sometimes lasting for several days to weeks. When you call customer service, they always have an excuse. If the repair people work on the station by our house or it rains, we know our internet does not work for several days. Windstream is the only option besides satellite. Its hard to work from home when you do not have reliable internet. It should be criminal to charge someone as much as they do and not consistently provide useable service. I Have been promised several times that they would credit my account for the outages that last for days but have yet to see the credit on the account. I would NOT recommend Windstream to anyone!

5 months ago

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Amanda Slezak

They are ok. Service wasn't bad. Had issues with the router from time to time but they managed to come out and get it fixed. Kind of hard to get a hold of anyone when they are called.

5 months ago

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Christina Hirsh Dalton, GA

I was hesitant because it had one star reviews everywhere but my spectrum wasn't working at all and they were offering 3mo free +$45/mo after, no contract. So I did it. I have high speed internet, on multiple devices and hardly ever have any issues. When I do have issues bet if I drive down the road I see a Windstream tech working on something. They have good, human, English speaking customer service. I can't complain. I've had them 3 years, after taxes and all I pay $53/mo

2 years ago

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Shay Odewale Concord, NC

Couldn't find a zero star. Cancelled my service with them cos I found a better alternative. Sent their equipment back but they kept taking 69dollars out of my acc monthly. When I eventually caught it they said they can't help me and they can't cancel transaction and can't refund cos it's auto pay..and they are legitimate transactions And I shd go dispute with my bank.. They are simply scammers over there

4 months ago

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Thurmond Family GA

They are the worse they lie to you when you change anything on a bill they shut down access to old account then tell you it will be on bill with the new account. Then they report to your credit that you fail to pay final bill when they never sent or contacted you about outstanding balances on your services. If we had another option near us we would use them just to avoid this horrible company.

5 months ago

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Joshua Richmond Lexington, KY

Customer service is very unhelpful. When talking to them over the phone, they seem like they don't know what to do outside of a script. I've had 600 ping with 5mbps download speed (when I should be getting 15mpbs) for the last 3 months and I've been stuck in an endless round-robin with calling tech support, them running tests and rebuilding my connection, then saying that the problem still looks like its there, and then say there's nothing they can do further except schedule a tech to come visit my house. When the technician arrives, they seemingly have no idea why they are there or are given very little information about the situation. I have had 4 routers and 6 technicians all come to my house to fix the situation and STILL haven't been able to. When I ask to speak with a manager or boss of some sort; they say there isn't anyone to talk to but them. I have 7th technician scheduled to come fix this this Wednesday and I have no hope for them to be able to fix it. Easily the worst company I have ever had the displeasure of dealing with.

8 months ago

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Trish webb Phoenix, AZ

Used this service for security on my moms house. The plans are high and not many selections for type of service you need. Customer service was good and billing was straightforward

5 months ago

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Charles E Mickler

The company provides excellent internet speed and quality at a reasonable cost and provides regular upgrade offers to improve the service as such becomes available. Customer service can be somewhat slow and online service isn't always the best.

4 years ago

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Neil Duhon Newark, OH

Windstream is a dishonest company when it comes to customer service. In the past 5 years had the modem replaced 4 times. Why? Because of lousy internet connection. The company keeps saying it is the router. When the service tech comes out to the house states it is the phone lines. Too old and antiquated. Phone lines were laid underground in 1986 back when it was Alltel. Technician documented that phone lines needs to be updated and replaced. Doubtful if Windstream will lay out that type of funding.

6 months ago

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Jacob Reichel Meadville, PA

I like nothing about Windstream, absolutely nothing, I've had Windstream my WHOLE life. And throughout my life Windstream has been the biggest headache, but when it's the only one available to you in your area, you don't get a choice. reliability is atrocious, latency and high ping will be a constant annoyance unless you get lucky every once in a while. If you're like me and need it for video games prepare to constantly play single player games. If you're like me and need it for downloading and uploading prepare for long wait times and to hog the whole household's bandwidth. about the only thing that doesn't blatantly suffer is watching YouTube (at 480p) if you have a choice, DO. NOT. CHOOSE. WINDSTREAM. I BEG OF YOU. give them the cold shoulder.

11 months ago

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Je Mart Fairview, MO

When you are the only company in town, you do as you please and lie so you can continue to screw your customers. I don't think the internet has enough room to store all my Windstream complaints. I've had their poor service for years. They spend forever to answer any support calls. There is no hurry to correct problems, usually 3 to 5 days.. However they never forget to send a bill for services they don't provide. At one point I was logging a service issue about twice a week. They put a block in so I couldn't report any more issues until they cleared the previous ticket. This went on for months and they simply didn't clear the recurring ticket. If I ever need to move, I WILL NEVER MOVE TO A LOCATION WITH WINDSTREAM PHONE, INTERNET OR TV. It's simply out of the question.

11 months ago

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Chucky Norrris

Received a cold call from Windstream with their promotional fiber internet service. Let them know I wasn’t really interested but after further discussion, I was offered a lower monthly rate than I’m currently paying guaranteed for 18 months. Scheduled 1st install (live by myself and it was stated somebody 18 or older must be home to let tech in) so I took a vacation day. Tech showed up and determined construction needed to be done at the pole and couldn’t install (this was documented in notes associated with my address). They proceeded to schedule three additional installs and each time couldn’t install due to needed construction at the pole. Four total vacation days lost and they had the audacity to ask for a fifth install date! All the while I’m receiving calls to sign me up for their service. I could barely understand the the person coupled with incessant dogs barking in the background. Good price, maybe, but you get what you pay for. Consumer beware.

11 months ago

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Rita Hopkins Austin, TX

In the country with a lot of trees and animals this service was reliable. My service was great. If I had a problem someone would come out same day most times.

6 months ago

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James Moss Newton, IA

I seldom have any problems with my internet. I think once out of the past 2 years it went down. That is great because who wants their internet to go down?

8 months ago

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Machelle Alamo, GA

Windstream is a good company, I like them we didn't have a choice several years ago but I heard other people complain about the other companies. I also have windstream at work so, I think they are good. I wish is was cheaper.

3 years ago

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Andrew Atlanta, GA

There are plenty of one-star reviews that accurately describe the absolute disaster that Windstream is as a company. Frequent drops in service, terrible customer service, lazy installs. The best example I can give is that in order to write this review, I had to use my phone and data because my wifi has been turning off every 5 minutes. I have called multiple times and they always say they will fix it but they never do. I wouldn't have this awful service if there were literally any other choice. This review is actually 0/5 stars.

10 months ago

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Tonya Vandeveer Jacksonville, FL

If you have another choice go with the other choice! My internet is always going out on a Thursday or a Friday and they refuse to come and fix it until the following Monday or Tuesday leaving me with out internet for five or six days. If O had other options I would change. It is the same problem every time with the box out side. Looks like they would just replace the whole box.

10 months ago

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yammomatta Clarkesville, GA

Windstream, then Kinetic, is the worst reliability and customer service in the American business community. service are down every week here in North Ga. and you still have to pay the full price, never a refund for missing hours or days for service. They are quick to send you late payment notice and disconnect your service but slow in restoring service when down. They can continue to make money because they are a MONOPOLY. When they have competition they will go out of business that is my prediction.

10 months ago

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Jak DeKay Atlanta, GA

No internet, won't be fixed until monday. Supposedly. Last time this happened, the internet was out for a week with NO compensation to our bill when it wasn't even OUR fault. Fix your crappy customer service, no wonder you went bankruptn How do you expect people to pay you, when they work solely online and have no way to get online to work?? We cannot pay, if we do not have money because of your shotty service. FIX IT. Everything. Your customer service, the way you handle comping people, the way you repair your connection, your connection in general. You promised us outstanding service and now that you have us trapped with you and only you, you refuse to actually provide a service. Amazing. Absolutely mind boggling way to handle a service.

1 year ago

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Jennifer Johnson Brooksville, KY

1-left the outside door open to under the house. 2-Left a piece of lawn furniture sitting in the yard without putting it back, 3- left a big long wire from pole laying in my yard. 4- took my neighbor's lawn chair off her patio and used it to climb in to cut a wire from her house. 5- the pole they needed to work on was in her yard. Left that wire hanging and laying in her yard also. 6- left the zip ties and wires they cut laying in my neighbor's driveway. 7- They was the worst for outside I have ever dealt with. I had to go behind them and clean up and take care of my neighbors concerns. 8- my stuff still loads slow and I have the 400 speed.

1 year ago

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Donald McElroy Ephrata, PA

I was a loyal customer for more than 20 years, first with D&E Jazzed, then with Windstream, then with Kinetic. I finally made the decision to switch providers. I discontinued all service except online email monitoring (intended to do for a month, to monitor people who had not changed to my new email address). The cost was less than $4 per month. Then, I tried to close my account. Nothing worked. Phone calls went unanswered. Online account access did not allow for account closure. Paying the final bill small amount and writing Please Close Account on the invoice and check did not work. We are now so tired of trying to get this done, that we simply return each new invoice without a payment and will a Please Close Account note written on it. We're now up to $35 and counting. We will NEVER pay another cent to this company.

1 year ago

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Shabby G

Windstream/Kinetic is without a doubt the worst internet service I've ever had the misfortune of having. Being so rural my options are limited. But the lack of customer service, regardless of how many times we call, and the "outages" are hair-pullingly outrageous. The high prices do not warrant such slow and despicable speeds and reoccurring disconnects. Windstream forced us to upgrade our router and ever since we did, the disconnecting has been worse. The representatives I've called have been kind, at least. But it doesn't excuse this awful and terrible service, not even a little bit. If you have the option, jump ship to a better provider.

1 year ago

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Nukesnipe Dallas, TX

We had Windstream for around eight years or so as they were the only ISP in our area. The best plan they offered was absolutely atrocious at only 5 mbps down and 1 up, which translates to at most 625 kb/s down and 125 kb/s up. We could not upgrade from this, and as a result using the internet was dreadfully slow... and this was if it was working as advertised. Outages were frequent, to the point of 2-3 times a week for hours at a time. Even when the internet was working, we were often only getting half capacity, making streaming video or downloads nearly impossible. Furthermore, they did not allow us to modify router settings. I could log into the router and do, for instance, port forwarding, but no settings would stick. Their support was extremely unhelpful, barely spoke English and tended to be very rude. The instant another ISP, Nextlink, became available in our area, we switched and never, ever looked back. Their entire business model revolves around garbage service with no alternatives. If you have ANY alternative in your area, even Comcast, I urge you to avoid Windstream like the plague. I wouldn't use their service if they paid me to.

1 year ago

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Shel Thorne Boyertown, PA

This company is clearly double dipping with EBB funding. I’ve contacted lifeline support and there is an investigation that has started due to their handling of people’s applications. I applied and got approved for EBB back in June, I called windstream my provider and spoke to a customer service rep who told me to download the kinetic app and fill out the windstream EBB application. I filled out that application and was told it could take 3 billing cycles before it was approved. 3 months later I receive and email from a kinetic service rep stating that my EBB application expired and I have to reapply. WELL OF COURSE it expired, they’re taking 3 months to get to your application, causing you to not be able to have your credit applied to your account. How is it our fault this company took 3 months to approve an application? Very ODD they make you wait 3 months, the same time it takes for your EBB application to expire. An abuse of funds claim has been filed with lifeline support against this company so I urge anyone who’s dealing with this FRAUD to call lifeline and file an abuse of funds claim. Then to make matters WORSE, I applied for LIFELINE, being that my EBB application was supposedly “expired” and got approved 09/02/21. I emailed the customer service rep back and gave her my Q code to apply to my account. She told me that I was expired again. HOW!?!? It doesn’t expire until November. This is literally not okay. This company needs to be investigated. People get approved and need this help. I contacted corporate and explained my entire situation, they got back to the woman helping me and told her I’ve signed up with a different provider which is NOT TRUE. I live in the country and there’s no other provider for my area. LIES. They are doing everything in their power to not implement this help for people and it’s disgusting and this is ILLEGAL. We should not be forced to be played with like this. Once we are approved, stop playing games with people’s lives and GIVE THEM THEIR CREDIT. Disgusted with this company putting people already struggling through HELL. Anyone going through this I urge you to reach out to lifeline support and file an abuse of funds claim against this company. The more claims filed they will be forced to investigate this FRAUD. You don’ t hear about any other company putting their customers through this. DISGUSTING

1 year ago

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Phantasm333 Broken Arrow, OK

I live in the middle of the city of Coweta, Oklahoma, yet the absolute fastest internet Windstream offers at my address is 15 Mbps. MegaBITS. Not megaBYTES. So 15 Mbps download, with an even worse upload of 1 Mbps. Not 1.5 Mbps, which is the minimum standard that must be met to be considered broadband speed, but 1 Mbps. Now to be fair, I have DSL. DSL is distance dependent. If I lived closer to the point with which they provide the data stream I would have a much faster connection. Here's the main issue: Windstream has been telling me for the last 3 years they are going to update in my area to 1 Gbps download speed. IT'S BEEN NEARLY 3 YEARS SINCE WINDSTREAM PROMISED ME I WOULD HAVE ACCESS TO FASTER INTERNET AT MY ADDRESS, and they promised me it would be done within 8 months. I am paying $55 per month for 15 Mbps internet, for a total of $105 per month to have Windstream provide me super slow internet and landline phone service. Well, guess what I did yesterday, Windstream: I shut off your service to my address because I found a competitor with far superior, well, everything. (not listing the name to avoid my review being accused of being fake. Their service rocks. I often don't wear white socks.) So, comparing to my now canceled Windstream service, my old service had internet and landline phone at a total of $105 per month. Speed was 15 Mbps download, 1 Mbps upload. My new service is 500 Mbps download, 10 Mbps upload. Yes, 500 is the correct Mbps. I don't need a landline anymore. Here's the kicker: I'm only paying $85 per month for that 500 Mbps, whereas with Windstream I was doing that abysmal 15 Mbps and a phone line for $105 per month and no update to their maximum download speed. Yes, after 12 months that $85 goes up, but only by $10, which means I'll still be paying less than Windstream for a MASSIVE increase in download speed. Windstream promised me faster speeds at lower prices when I first signed up for them. It turned out their competition delivered on that promise. Windstream, you FAILED, and you failed BADLY. I will never trust you again after you promised an upgrade and delivered a bowel movement.

1 year ago

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Jennifer Estopinal Houston, TX

Called on behalf of my elderly mother who lives alone in a rural area and visually & hearing impaired, left w/o phone service since a full week ago. She had her nearest neighbor contact Kinetic By Windstream and was told it may be two weeks before her phone line would be repaired. This lack of prompt service has left my mother in a dangerous situation should she need help. I called KBW today and was told they will put an urgency on the ticket but that should've been done a week ago as the neighbor explained the situation. Was told I will hear from a tech within 3 hours.

1 year ago

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Arden Lincoln, NE

Scammers. They keep asking me for full color scans of my Social Security card and will constantly ask you for your FULL SSN(!!) over an unsecured, recorded phone line. When I asked why they needed my FULL SSN(!!) and what they were doing with it, the rep absolutely went ballistic on me and it took me forever to get her to stop SCREAMING and actually take a look at my problem. Spectrum wouldn't even give me my account number over the phone because they at least consider privacy and security. Also, their tech no-showed with no notice. They never bothered to contact me to say why. I had to chase them down and it took them more than a week to explain what had happened.

1 year ago

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Julie Fisher Chicago, IL

Ordered Windstream DSL 50 Mbps 44 days ago with the self-install option, 10 days later, with no prior notice, installers were out. They called and said we can only get 3 Mbps and the buildings and trees cause too many obstructions. (For DSL?) The company then actually scheduled techs to come out twice, emailed us and we could follow them with a tracking link, which said they had arrived and were working on our 'situation'. They were never here or in the neighborhood. We called the company about the speed difference and they say we should be able to get 10 Mbps but not 50 or 100 as it says on their website for our exact location. (So is it 3, 10, 50, 100?) Now we haven't heard a peep for over 3 weeks.

1 year ago

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Maggie Vincent Manchester, IA

Windstream spends more time in reorganizing through CHAPTER 11 than any other communications company I know. Then, when they go private and off NASDAC, suddenly they feel their services are what everyone should have. WRONG!!! They'll never make it with the attitude of WE'RE GREAT...and not the service, WHICH IS SORELY LACKING!!! They continue to change my CIC from CREDO to Windstream; each time this is done, I file a complaint with the IUB. Until such time as Windstream realizes that CREDO is a valid CIC, with whom I have had my LONG DISTANCE SERVICE FOR 19 YEARS IN NEWTON, IA, they will never get a satisfactory rating from me. It is important for the potential customer base to realize there may be a conflict in how Windstream handles their long distance carrier selection. IF YOU HAVE ANY QUESTIONS, LET ME KNOW; THIS IS AN ONGOING ISSUE SINCE WINDSTREAM TOOK OVER FROM IOWA TELECOM!!!

2 years ago Edited September 14, 2021

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Michael Minckler Allenwood, PA

This service is the worst. I pay extra for high speed I usually get about 3 mbps which is not really high speed (high speed is generally 10 mbps) as I write this my speed is 0.55mbps. That about sums up Windstream and or Kinetic (are both in bankruptcy or just one of them?). If you'd like to chat with David (actually Raji in India) call tech support. He will read to you from the script and have you do a bunch of useless things that you probably have already tried like shutting it down and restarting - then he will tell you that he has to move your problem up the ladder to a higher authority but no one is available. The entire organization is a sham. Please if you have any other choices - utilize them. Unfortunately this company preys on us country folk with no other options.

2 years ago

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Lance Smithville, TN

Set up and billing were good with Windstream. The issue came with trying to disconnect service. It is a hit and miss if you get a rude person on the phone or not. After dealing with this situation today, I would not recommend Windstream

2 years ago

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Adam Richmond, TX

Absolutely awful. Internet was spotty at best, cable was prehistorically awful. Customer service is even worse, don't even try outside of business hours because you will get bounced around from country to country. We had our equipment installed right before we went on a three week vacation, and they sent our first bill while we were out of town, which no company ever does, and it was due before we came back. They would not waive the late fee for us. We were thrilled when Comcast wired our area (ponder that sentence for a minute), and cancelled this service ASAP. I would recommend them only to people you really hate.

3 years ago

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Kyle S Oakwood, TX

The status quo for telecom companies has developed into a industry of profits and customers are worthless because customers don't have a choice. Windstream is no exception. 1) Call for new service, immediate answer from a Salesperson that begins their upselling techniques and false promises and statements to get the sell. 2) Appointment set for installation, technician No Shows. I received 3 text messages confirming the appointment. Received 2 phone calls confirming the appointment. On text message stated technician was on the way, 2 hours later after missed appointment time window and no communication, I called. Wait for it...15 minute hold time to speak to someone. I guess the sale was over. Windstream rep stated that there was an error in the account set up. 3) Was transferred to customer service to correct error. Hold time was 38 minutes. After being on hold, for 38 minutes, they had to set up the account all over again and reschedule a technician to come out. Spent 1 hour and 12 minutes correcting the mistake of the 1 person that set up the account. 4) New appointment was set, however, they call you the day of the appointment to tell you the time window of when someone needs to be at the house. You don't know until that day. Will it be 7 am or 7 pm? Don't know! Just take the entire day off and wait for that appointment time....and then....NO SHOW!!! Customers are garbage. Just give the monopoly your money and shut up! No regulation, no oversight, no compensation.... oh wait... 5) They waived the installation fee because of the No Show by the technician...uh, they waived it during the initial call; Windstreamed waived a fee they had already waived because of their "promotion".

3 years ago

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Jennifer Wilson-Crisp Broken Arrow, OK

We moved a month ago- transferred our service- it took 2 and a half weeks to get our service hooked up since no technician showed on our first 2 scheduled appointments. Although they gave us a $20.00 credit each to.e that really didn't cover our missed pay for taking off work. 2 weeks have gone by since they installed our internet. Unfortunately it only worked for a day. After multiple calls they have again told us a technician would be out to repair it 3 times now and each time nobody shows up. They obviously do not want or need anymore business in our area because we have been told they are having trouble getting technicians out here because we live in a high volume area. This has truly been one of the worst customer relations issues I have ever experienced.

3 years ago

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LARRY ALLEN Waynesburg, PA

Slow Ping time 6 times the average. Scheduled some one to check it 5days from calling in! This is awful to do with out internet you pay for for no service or care. Been a customer for forty years and will not be much longer. Stay away from this company!!

9 months ago

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anupam sumessur Washington, DC

Perfect for my office. Never a problem. I need to switch to different servers and their service is so good.

8 months ago

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Kelly Toler Perryville, AR

Absolutely AWFUL! I rarely get better than 2MBPS and I have to reboot my router several times each and every day to get location based apps to function because one day it thinks I’m in Dallas and the next day it thinks I’m in Ohio or Louisiana or Tennessee but NEVER where I actually am! Little Rock! Price for me is $80 per month and is practically worthless.

1 year ago

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j Fort Worth, TX

I have had windstream for about 6 months. It has been down a number of times. It has been down at present for 17 days I have been given a repair date twice. The first one, they cancelled. They have not shown up for the second appointment yet. They have lousy customer service, lousy pricing and the internet speed, when it is up, is more like dial up.

1 year ago

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Melissa P LaFayette, GA

Windstream is the worst internet company I have ever had . They charge you fees for things that you don’t even know what for because it don’t say on there what the fees are for . The bill went up to $87 a month and don’t know why . It was only $67 a month. The representative hardly speaks English and hangs up on you if you ask to speak to someone you can understand. These people are really stealing from us and we keep letting them . Please Windstream stop stealing from us .

1 year ago

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Rebecca Avery Moultrie, GA

Worst company to do business with. I Had a rep or sales person named Jihad who was so nasty on the phone and argued with me every step of the way. The rep would make smart comments and then ignore me. I was supose to have a manager call me back and they never did. I was told they don't care what the public thinks because you can't beat their prices. What a rude company.

1 year ago

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T B Dayton, OH

Horrible is an understatement. Speeds are terribly slow, prices are ridiculously high, service is very bad, but by far the worst issue is they shut three service off periodically and say there's an outage in your area. The outage is them shutting it off bc they're broke due to inability to manage their company. Funny how after i called the Ohio attorney general on them the outages stopped for a year. Now they're back at it again. This company is extremely corrupt and needs shut down or sold immediately

1 year ago Edited December 20, 2021

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Rebecca McComb ,

The actual service works well.the sells person was horrible.such a liar.then a coward when I called him on the carpet.and the tech was no help.in and out in a hot minute.didnt care rather it was all up and running or not.i have vision issues.thank goodness I have family to help because windstream could care less.i only have them so I can get tv.as thats really my entertainment.

2 years ago

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Yvonnabella Nashville, TN

Absolutely the worse service I've ever had. My internet has barely worked for 3 weeks. Technician stated twice they fixed it and never showed up. The last time he switched the modem and now the internet is worse that it was before. I pay for the highest package for the fastest speed and I cant even watch a show on my firestick (when it's the only thing connected to my internet), but yet there's nothing that they can "see is wrong". Absolute and complete garbage.

2 years ago

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Debbie Burch

Because you can never get ahead with any provider because they expec t pymnt before you get service im al ways behind even if i double pymnt i still get double bill every month but to be part of society you have to have internet for jobs just about everything and also always lose service daily they nevrr fix issues but other providers sre no better

4 years ago

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Gene

good customer service and they always provide anything i need . they also give me discounts for being a long time customer

4 years ago

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Coach Corey Atlanta, GA

If there was a zero star I would put it there . They're the worst company in America. Customer service is horrible. Supervisor iare just as bad. I wouldn't tell anyone about this company.

10 months ago

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Tonya Minton Heath, OH

Very rarely actually get the 15 mbps that I am paying for. Have been w them for 25 years and their services have sucked the whole time. The ONLY reason i have stayed with them is because i live in a rural area that only offers windstream, unfortunately.

3 years ago

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Lisa Miller Lockesburg, AR

Because I've been told they will not improve till we have new lines or cell towers ran in our area and they won't do this till the lines already in place detirate in other words till never!

5 years ago

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