Name: Verizon Fios Internet
Rating: 4.1

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Kathleen Gebler Garwood, NJ

Switched to Verizon. 3+ hours to hook up. No TV or internet within 12 hours. Took 2 days to come and fix. After fixed worked for 28 hours then I spent 1 1/2 hours on phone trying to reach customer service, without ever speaking to a person. Finally reached them to disconnect. Worst TV , internet and customer service I have ever experienced. Would never use them again.

4 years ago

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Scheila Falaise Stoneham, MA

The service is good compared to the competitor from my experience . However , the customer service is horrible . I was on the phone with an agent trying to return back , just because I questioned him about the price that guy became so rude , arrogantt . Who cares about how long you daily spend doing your job ? IFortunately I haven't disconnected my service yet with Xfinity . Thank you Verizon !

4 years ago

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Lks New York, NY

Verizon is horrific. They selectively honor their service appointments. If you’re Caucasian, you’re set. If you’re not, it doesn’t matter if you’re educated and an American citizen, your out of luck. I waited 12 hours for a tech today and when it came to honoring my appointment, the tech went home because he was over worked while another tech didn’t want the overtime and had to go home at 4:43 pm.

4 years ago

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Stanley Vosper Fairfax, VA

Verizon finds a way to raise my bill every month. No explanation, no warning, just bumping my cost every month. It would be nice if Verizon explained during the sales and signup process that they are going to raise my rates every month and at every opportunity, but of course that would require integrity and why ruin a good sales pitch with honesty.

4 years ago

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rdalman

The internet has been just ok, slows down alot when there are many users. The modem is old, but to get an new one costs $$$$. They can improve by keeping older equipment up to date without a hefty charge.

4 years ago

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Bethdb Ashland, MA

Customer service is shoddy...cannot find records of what was agreed to even tho the material was available on two other occasions to reps. Now being overcharged by 30.00 monthly. Verizon has zero respect for long term customers. Stay far away if at all possible. Cancellation would not cost me 200.00...I suspect I can cover that with a new provider.

5 years ago

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Neva

The service is reliable and fast enough. My only complaint is that there is a limit on the amount of data and there are some things (like watching videos) that I can't do because of the limit.

5 years ago

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Kaytmay

WiFi needs resest more than it should have to be. I do not like the rebuffering when streaming shows in the evenings. I feel I pay for 1 gig I should ALWAYS have 1 gig day or night.

5 years ago

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Christie White Elm City, NC

Great internet service and speed. Internet safety features and software programs also. Customer service is helpful and considerate.

6 years ago

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Marcial Mico

Switch and bait tactics, they send you an offer in the mail that looks appealing, After you switch to their services they change the plan on you and put you on a more expensive plan. After several months I still have to keep calling them and spending over 45 minutes on the phone with them and they still don't get it right so if you want to be calling and getting stressed out during every call then go ahead and get Fios. I personally wouldn't ever recommend them unfortunately I am stuck with them for two a two year contract at end I will definitely look for another provider.

6 years ago

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Becki Hansen Hildreth

Not strong enough to stream a movie, if I am already using the internet on my iPad too. Not all that fast either. We live just off the main road and can not get good service here

6 years ago

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Robieshia Davis Hampton, VA

If I can give it a zero I would. Can’t trust Verizon. They lied to me and told me I would have high Speed internet in my area. My internet was super slow. I only have them for two days after canceling my service. They told me my bill would be 40 dollars are it turns out my bill was 100 dollars just for having them for two days.then they sent my bill to collections the next month and affected my good credit.

6 years ago

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Tracee Guercy

Verizon Fios is reliable and fast. Best internet company we have had so far. We’ve been customers for over 6 years. Great service.

8 months ago

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Crystal Batavia, IL

We had this internet at one of our old apartments and we didn't have too many issues with it. It wasn't the best internet we've ever had but it did the job for what we needed at the time for a reasonable price!

1 year ago

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Jim VT

I hate Verizon. in my opinion they are untrustworthy; you enter into an agreement and then they continually sneak in new charges. The communications are atrocious. I have complained to them. Unfortunately I have Verizon Wireless (which I plan to drop after many years of frustration) and Verizon internet. They send communications that I cannot tell of it is internet or wireless/phone service. The Verizon Synchrony credit card is worse. Poor communication, voice mail hell, do NOT answer telephone. Unclear communications for how to redeem points. Online only features that are difficult. "you can only redeem online." No audit trail. AVOID, AVOID, AVOID, unless you like a lot of frustration in your life.

1 year ago

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Todd Vallin Tampa, FL

I understand the product is good,not sure couldn't get them put my service in for 3months, 1 month in advance of a move, had to go another route, inferior product, better price, service not sure accept initial install no good.

1 year ago

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World Traveler Ashburn, VA

The internet speed is never constant and at the 3rd floor of my home it's almost non-existent. I've even installed an Orbi to extend the internet and it's still very slow. No solution from Verizon and poor quality connection.

1 year ago

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Olivia Simmons Washington, DC

We have three TV's ,2 cell phones, Playstation and an Xbox hooked up to our internet. Alot of times even in the house I cut off the wifi because it will say loading or searching for program. It says u can have multiple devices but with just these internet speed is way to slow. I think Xfinity is cheaper and I didn't have so many problems with it.

1 year ago

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Henry Lebensbaum Andover, MA

i have been with Verizon for quite some time. I feel like a hostage because of my verizon email accounts. They make corporate decision in their own interests. The service is over priced. The value for the money is poor. Customer service is mostly inadequate 97 percent of the time. Even technical support gets you inconsistent advice. They send their support overseas to menu driven people who are generally inflexible and sometimes hard to understand. Their branches also provide inconsistent service, from good to very poor. Even speaking to a supervisor does not always help

1 year ago Edited September 6, 2022

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Abi Dallas, TX

I had Verizon Fios in the past for bout 6 months the service was great, the price was fair! However, the area where I moved to didn’t support their services. So I had to go with another company in my area.

1 year ago Edited July 21, 2022

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Tharessa Langley Philadelphia, PA

I kinda sorta liked Fios but they kept going up on my bill I was only getting the internet package no TV service included so I couldn't understand why my bill keeps going up Their customers service is very hard to connect to buy overall the internet was good

1 year ago

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Promise Mccall Monticello, NY

I am enjoying my service with Verizon they are very helpful when I need clarification and offers lots of plans and discounts to help satisfy my needs.

2 years ago

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PATTY SHADE Harrisburg, PA

We have had Verizon Fios for many years. Had a couple of problems, but they were quick to fix them. The reason for four stars is because they do not offer any specials for loyal customers.

2 years ago

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Todd johnson Sparta, WI

I had a Verizon account, when they sold there internet where I lived they gave us 60 days to change our email, I missed the deadline and I couldn’t change my Apple account because they would not send emails to my default account only to verizon

2 years ago

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Dougie D Harold, KY

Spotty connection, dropped WiFi connection, dropped calls, lost texts that never reach destinations. I used multiple devices with same effect. When it actually works it’s fast but what good is a race car if it only works a fourth of the time.

2 years ago

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Megan Dacula, GA

Verizon Fios Internet is very high speed when there aren't too many devices using up the bandwidth. I love this internet service. However, I do think it is a little pricey, but I guess it can't be helped.

2 years ago

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Dominick Pilli Woodbridge, VA

Well, I don’t like having to pay them to pay my bill. Their billing websites seldom if at all work for me, thus I’m in an “unwanted “ paying situation. These guys need to get people back to work, and fix their Verizon.com pay sites. It don’t work for me!

2 years ago

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Jennifer Goins La Plata, MD

I love Fios a little expensive, but always working and that is one thing less I have to worry with. Connections are on point and it keeps me going for work.

2 years ago

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Tiffany I Elkridge, MD

Probably the fastest internet I’ve ever had. No longer with them because I removed my cable bundle, but great internet and easy online system when there were issues.

4 years ago

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Keiontai Henry Bradenton, FL

I used this company also as a service for internet for my house and the connection is very reliable and they are always willing to help with any problems.

4 years ago

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Dana Temecula, CA

We had Verizon Fios until they sold the service in our area to Frontier. We were very happy with Verizon Fios and are still disappointed that it is not available to us anymore.

4 years ago

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Noriko Johnson Pleasant Grove, UT

Internet speed was great and they offered a great deal when we signed up. After scheduled power outage our service didn't back up for a week which was hard for kids doing homework. Customer service wasn't helpful but when we finally got a technician was great.

5 years ago

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Kaitlyn G. Vienna, VA

We've had Fios for years and it's a bit disappointing when your Wifi service doesn't extend throughout your entire townhouse. We have our router placed as central as possible on our middle floor, and we still can't get wifi in our bedroom. Really - is an extender needed for approximately 1800 sqft? Apparently.

5 years ago

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Courtney De La Paz

It’s an okay service. I’ve never really had many issues. Was affordable.

2 months ago

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Michael Blitz Hicksville, NY

Good provider, but difficult to reach customer service and quite expensive.

2 months ago

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Nakisha Jones Union, NJ

The service is reliable even during poor weather conditions.

3 months ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

Verizon Fios is expensive but you get what you pay for, which is excellent service. We love it

10 months ago

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Joseph Scottsdale, AZ

A bit expensive, but you get what you pay for and the service is consistently great. Happy customer

10 months ago

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Christal Hernandez Citrus Heights, CA

I absolutely love Verizon internet. Since I installed it, I have had no issues, it works GREAT!!

6 months ago

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Michelle Charles Fredericksburg, VA

There’s never any hick ups with the internet service definitely worth every dime

7 months ago

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Thomas SunHawk Indiana, PA

Great coverage and a simply great service! Always ready to assist in any problem.

8 months ago

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Spencer R. Arlington, VA

Like the Outstanding performance and reliability but dislike being locked into their router and the extra fees that go with it.

3 years ago

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Dave Newark, DE

Very hard to contact by phone, I waited 2 hrs waiting on a service member. I want to drop them but can't talk to them.Expensive, picture and sound freeze up avg 6 times an hr.

3 years ago

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Rewaj Manassas, VA

Internet speed , best deal and great communication whenever I need help they always help me to get through step by step

3 years ago

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Richard

Support is great, hardly any outages compared to cable, super fast internet compared to liars at Optimum, etc., etc.

4 years ago

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John Doherty

Speed is the most attractive part of the internet. I can notice the seamless use as a real value of the internet. It more than meets my expectations

4 years ago

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yasha love Summit, NJ

Ordered internet service installation. They told me to be home from 5-7pm. I left work early to get home at 430 pm. They never called or showed up. Customer service could not reach the technician or their manager. This is not a way to obtain new business. I’m canceling and going elsewhere.

4 years ago

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Audrey

Customer service is not so great, a lifetime on the phone if you wish to speak with someone. Also their serviceman was in my home , it was raining outside and although he saw other people shoes at the door. He didn't put booties on and he was in and out leave my home dirty

4 years ago

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Joanne L. Hirsch

More to dislike than like. Limited data. Connection issues with Cantenna for WiFi. Customer support is polite and professional -- some technicians more competent than others.

4 years ago

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Nancy Schwenksville, PA

I haven't had any problems with Verizon. Customer service has been excellent. The bill is the bill, expensive, but no changing fees.

4 years ago