Name: Verizon Fios Internet
Rating: 4.1

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Mari Vazquez

They claim they are the fastest. But the wifi to my bathroom is horrible. They randomly shut off my internet one day, apologized and said it was a problem on thier end....NEVER turned it back on ON THE NIGHT OF THE WALKING DEAD FINALE!

5 years ago

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R Guru Ashburn, VA

I had internet service with Verizon. I requested for internet service only but they told me that with internet and cable will be much cheaper. So agreed to take promotional offer of $80/month for one year. They told me that they will call/email before contract expires and I need to request them to be in the same plan. After 11 months, I received mail/email saying, contract is about to expire and i need to contact them. I called them. They told me that now promotion offer can't be applicable to both Internet and cable. I then requested to remove cable and they told me that my monthly bill will be now 55 (also asked me to mail their cable box). Next month i received bill of 140. I called them and they told me to pay just 55 and remaining amount would be fixed. I asked them when would the new bill reflected in my online account. They told it would be next billing cycle. I then told, i will pay next month. Next month, bill was 140+140=280. I called them to fix it. They keep saying just pay monthly bill of 55. It was big mess. Bill never got fixed and I didn't pay bill. I clearly told them that till they fix the bill, that i won't pay. After 2/3 months, I moved to new provider. I explained so many times and they never understand problem. It was so much frustration. I didn't know i could take them to consumer court.

6 years ago

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Nick Malden, MA

The people working for Verizon are MORONS and the company is a piece of garbage. Apart for providing sub-par service and junky equipment while charging you an arm and a leg for it all, they cannot even perform a simple task as qualifying a new construction home in a new development for service. We purchased a new construction home in a new development. Three weeks ago I called Verizon Fios to ask them to find out of our new construction home in a new development qualifies for service. After being on the phone for an hour with some idiot guy, he says to me I am all set and yes my property does qualify for service at which point we scheduled an installation. Yesterday was the day of installation. I took the full day off (I get paid by the hour not salary) cause they said installation on a home that has never had Verizon could take between 4 to 6 hours. That's all fine and dandy. The Verizon contractor comes by on time and the poor guy was on the phone for an hour with Verizon reps and looking around the property in the heavy rain so he figure things out. Finally he tells me he cannot install Verizon Fios on my property because Verizon never installed any fiber optic cables in this new development and therefore my property should have never been qualified for service. I am done with these idiots. Bad service, bad equipment and completely incompetent customer service people. What a waste of time and money. You guys are absolutely pathetic to have customer service reps lie to customers about qualifying a property like that. And yet that Verizon Fios rep that set my appointment and lied to me about my property qualification is still employed by Verizon and he will make the same mistakes on other poor customers. Pathetic!!! You are not even worth one star!!!

8 years ago

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Karina Segura Hesperia, CA

Switched over from Spectrum. I’m paying a bit more but I rarely have any issues. It’s been over two years and have only had to call customer service twice.

9 months ago

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Keith Martin Tully, NY

Had great customer service tech support and have to say tried alot of other carriers before and Verizon service is hands down the best. ,Iv never had problem anywhere with signal and that very important to me

9 months ago

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Alicia James

We have been waiting to get the Verizo Fios for a while. We were so excited when it was available in our area. It works so well compared to our previous provider.

10 months ago

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Gracie Adorno Randolph, MA

I've been with Verizon for many years now. The cell phone service is wonderful and internet is just as good. I highly recommend Verizon for those needs.

11 months ago Edited May 24, 2023

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Ricardo Ortiz Fredericksburg, VA

This is the fastest internet out there. Reliable, excellent customer service, up and down speed of 100- Fast & reliable Verizon Fios Home Internet the whole family can enjoy at the same time.

1 year ago

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Sparkle Farkle Harrisburg, PA

Goes out quite often. However, when we need service, we usually get to speak with someone in our time zone who speaks fluent English and understands what we need. Paying almost $100 a month for internet service that is not reliable is aggravating but we need it for work and school. The alternative company is less expensive, but even more unreliable.

1 year ago

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CEDRIC BEAVERS St Louis, MO

I liked that this service was a combination of my cell phone service as in combing my cell and internet but the speed was not as fast as others and less limitations due to all of the services I needed to help me feel comfortable.

1 year ago

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Tony G

Hello ,I've been a customer since at least 2015. I have nothing negative to say about FIOS. You get exactly what you like. Fast gigabit internet with numerous quality TV selections. HD, 4K, ATMOS and more. Awesome 👌

1 year ago

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M T Buffalo Grove, IL

Verizon fios internet has been great in more remote areas but in the city its hard to get a good connection. I enjoy the Internet when others don't though, in rural areas (camping etc.)

1 year ago

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Teon Hall Washington, DC

I dont use them anymore and it's been years. My dad died and even a bill in his name because I was the beneficiary they were attaching me. When all in all they should have reached out to the number that was used. His then girlfriend still resided there and I'm sure her cell phone number was used too. She gave me the equipment of theirs back so I could return. Verizon should reach out to customers they owe or have the equipment soon after they get cut or cancel service, cannot wait to pressure people who lost their loved ones

1 year ago

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Marion Cushman Columbia, SC

This was a great provider,my calls always went through & never dropped any calls. At the time my husband worked at a company that would give us a discount if we switched to a different provider.

1 year ago

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Katie Marshall New York, NY

My, first internet service in New York City was, with Verizon Fios, I started out with a bundle phone, cable, internet, 2019. They made changes to service which now customers had to pay separate for phone service, when I spoke with customer services still had no clear understanding of change. All I can say is my bill increased, they offered no incentive to keep me as a customer, I know of other's people who discontinued services.

1 year ago

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Ashlyn Elwood Roswell, GA

Verizon Fios had run pretty smoothly for me and was a great set up but one of the two times I had an issue customer service was not able to help me. I ultimately had to switch internet providers since the issue had not been resolved. Without the incident though, I was incredibly happy.

1 year ago

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MY Woodmere, NY

simple easy, The my fios app is one of the most brilliant customer relations i have seen. Speed is fine, I use 300mbp and it handels my whole house. We use a G3100 router and it covers my yard and house.

1 year ago

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Jessica Babb Collegeville, PA

My internet connection has been hit or miss. There are days it doesn’t work for hours, or disconnects while on meetings. And then days where it works perfectly. Customer service has not been very helpful in trouble shooting due to the inconsistency of the issue.

1 year ago

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Mallory

Verizon is an honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

1 year ago

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Emily Swierczynski San Jose, CA

FIOS used to be my favorite internet provider. Was the first company to lay fiber in the area and had unbeatable speeds. Since then other companies seem to offer more reliable and cost effective offers. That said I hop around between servicers to keep the promo/new customer discounts

2 years ago Edited March 15, 2022

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Lauren Marangiello Homestead, FL

Fastest internet I've ever had. The only issue is you need to have a special set up to even access it. I was living in NYC (BK specifically) and moved into a new building that allowed for it. It's expensive but in my opinion worth it.

2 years ago

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Sheena

Absolutely love their service and have been a satisfied customer for years. Customer service experience is always great no longer than a 5 minute wait and very knowledgeable representatives.

2 years ago Edited January 28, 2022

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JoAnna St Louis, MO

I have a Verizon phone and happy with it. I tried to get FIOS Internet but it is not available in my area yet, nor is their 5G. Verizon has quality products, their customer service could be better though. I rarely had billing issues and have been with them for many years.

2 years ago Edited January 13, 2022

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Erinmarie Xian Seffner, FL

We have used Verizon FIOS for years, the customer service is fantastic and the internet speed is unmatched. They dispatched a repair tech the SAME DAY the only time we had an issue.

2 years ago

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Joe Leahy Marshfield, MA

I have been a FIOS customer since it's inception.The reliability is great the TV package offers everything you could ever want. I do feel the rates for services to be rather high though in line with competitors. Customer service is a recorded voice prompt, or someone in a call center outside the United states

2 years ago

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Corryn Moore Richmond, VA

Verizon has always given my family and I great service. We have reliable wifi and a good rate with premium channels. I wish the extra boxes weren't as much extra, but we only need 2 with others being smart TVs.

2 years ago

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tommy melvin Richmond, VA

Great service, great customer service. Adding boxes is easy, multiple options to pick up at locations, ship, etc. Canceling boxes was also easy. No outages or other service issues.

2 years ago

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jose castro Newport News, VA

I am a verizon fios customer for more than a years at the beginning I had no issues it was good. However, for the past three months I been having issues with the Internet dropping signal. I am paying for a gig bite of Internet speed so it shouldn’t be dropping signal or slowing down. I contact customer service a few times and every time I call is the same they said there’s no issues with my Internet. And I have to stay with them for another year because I have a two year contract

3 years ago

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Robert Wilson Rockville, MD

I use Verizon for home internet access. The speeds are good but the customer service is not. It is often hard to get support for questions from a live person - you have to try and find the information yourself which can be very hard. I also do not like how it is very hard to get a good router other than the one they sell. I have had issues with the router dropping service now and again. Still the speed is quite good.

4 years ago

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Ezequiel Gaithersburg, MD

We changed from Comcast to Verizion FIOS and have been extremely happy. There has been no internet issues in the last year at all with them. The service is reliable and the internet has been very fast.

4 years ago

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Ellen Morris Potomac, MD

Great internet service. It is fast and reliable. I do wish though that they wouldn't raise the price on me after a year, being a loyal customer, I hope they would better honor that.

4 years ago

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Michael Perez Glenshaw, PA

I grew up with Comcast which was good but pricey. FiOS absolutely crushes Xfinity in terms of cost and speed. This would be 5 stars but the tech didn't have the time to add any hardwired connections because he was overbooked for the day. So now we have lovely GB internet in our basement... when all of our rooms are on the second floor.

4 years ago

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Evelyn Chidester Riverton, UT

I have been very pleased with Verizon and the service we have been given. There have been several times when I needed assistance with up-grading or adding to my plan and every time I was well taken care of. Sales people have been very helpful by offer options that are helpful to my situation.

5 years ago

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Katie Marz Orem, UT

My family has always used Verizon for our service because it has never done us wrong. The prices are good for the quality of internet we are getting. I'd rather have the best quality internet and pay just a few dollars more.

5 years ago

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Jacob Johnson Provo, UT

Verizon has served me well, I often have service when other friends of mine do not. Great customer service and help is available across the country. Only downside is that it can be pricey getting service abroad.

5 years ago

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Karen Nelson Alpine, UT

We had unusual problems, given the size of our home, and every problem was figured out. They worked hard until it was perfect. They were efficient and friendly and patient with our questions.

5 years ago

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Mel Shipton Salt Lake City, UT

Loved the speed and excellent customer service I received in Delaware. We wish it was available here in Utah. We'd be loyal customers. The technician was knowledgeable and didn't hassle us.

5 years ago

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susan cox

Just got this internet and it was so easy to set up. Plus it is working great!

3 months ago

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Brenda Steger Philadelphia, PA

Verizon is a reliable company that has offers and great deals on their internet services. Quick response to issues.

4 months ago

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C. Ward Lutherville-Timonium, MD

Great internet speed and pricing especially the bundles however not no unlimited data packages

4 months ago

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Rachel Rivera Yonkers, NY

I’ve had Verizon for at least 3 years the bill is consistent and so is the service

5 months ago

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Ebony Reid Washington, DC

VERIZON INTERNET IS GREAT NEVER ANY ISSUES AND CUSTIMER SERVICE IS AMAZING!! ITS QUICK SPEED AND AFFORDABLE

7 months ago

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Scotty

I only got a plan with Verizon fios because I was promised $25 discount but it has been a month and not a single Verizon employee has been able to apply the discount. I’ve had “technical errors” and “bad request” messages every time I call to figure out the discounts I was promised. The Wi-Fi also has gone out twice in the one month I’ve had it. One of those times they had to send out a technician to fix it and the other the IT team had to figure it out. I got catfished and I will be switching providers asap because every other provider I’ve had has been better than this.

1 year ago

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Natalie

The overall internet service provided is fantastic if you can get it in your specific location. It's very fast and reliable. However, I cannot say the same for their customer service department.

1 year ago

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Steven Egoavil Avondale, PA

Absolutely terrible service. WIFI goes down daily. Brand new router. Trash. Last router was trash and was extremely slow. Got a new router and it constantly turns off throughout the day and or I can never connect to it. Been like this for a couple years still not fixed. Verizon has been contacted multiple times and no fix has been provided. Paying money for GARBAGE service. Absolutely not worth. Stay clear from FIOS. Not worth a cent. If I could give 0 stars I would.

2 years ago

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anupam sumessur Washington, DC

I have been using Verizon for almost 4 years. Just renewed my contract. Customer service is awesome. I got Disney bundle for free.

2 years ago Edited July 20, 2022

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enelson3903 Bowie, MD

Verizon price are so high even during a pandemic the cost of service is outrageous. The average price for internet + TV and Phone service is $276.00 Most consumers think Verizon cost too much and charge for everything.

2 years ago

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Alice

We have no problems. When we have had minor problems, service has been quick and the technicians are very knowledgeable.

4 years ago

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Marlene Carr

No problems with my internet /cable provider. I wish they would show more new movies on cable and stop replaying movies repeatedly.

4 years ago

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Judy and John Greensboro, NC

Price change they do let you know when a change is coming. Some time they have you wait a month before the discount price can be apply.

4 years ago