Name: Suddenlink
Rating: 1.3

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Lawd Vader Tyler, TX

Due to it being the only major internet carrier in my area, they have monopolized the wifi trade and as a result offer crappy service that CONSTANTLY goes in and out and ridiculously long wait times just to get a technician to come out. As SOON as I can change to another viable service I'm Out!!!

2 years ago

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Lily White Tyler, TX

Absolutely the worst telecom company in existence; customer service is negligent to nil; installation techs vary from not trained for their jobs to incompetent, to include Suddenlink sub-contractors; if they have training they are incompetent; what's more, they don't care. Repeat after me, "Suddenlink, the very worst company ever."

2 years ago

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David Woodstock, GA

This is by far the worst company to deal with with anything related to customer service. They will prorate your service to start but will not prorate it when you cancel. I am being required to pay for service I am not receiving for three weeks. It took three separate calls to actual talk with a person, and ended up still being required to pay.

2 years ago

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Kelli Cannon Enid, OK

This company’s cable and Internet are fair at best and their customer service doesn’t even deserve a single star. We have never been so frustrated! Waiting 9 weeks now to have a cable buried after several frustrating months of spotty, messed up service!

2 years ago

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Leighton Yaw Houston, TX

Called about a billing issue, and was told we had to go to a Suddenlink office. Go to office and told we would have to call billing office. Absolutely the worst customer service of any company that we have ever did business with. Wish there was a zero star category.

2 years ago

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Francyse HAMILTON Dallas, TX

You do not show a low enough star for me to rate. As a teacher I would give the service an F-. They have charged me for service I did not receive, taken money out of my bank account without my permission, would not send me a bill though I asked for one for 6 months. If I had the money I would sue them!

2 years ago

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M BiLo San Angelo, TX

I wish I could give zero stars. My bill goes up $5 every three months for no reason and if you call customer service they will just quote your bill back to you like that should clear it up. My bill started out at $95 a month and not I am up to $140 with no changes in my service. If you have alternatives, use them.

2 years ago

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Brad McGuire McGuire Kinwood, TX

After years of putting up with Suddenlink and their arrogance our area has a new option !! Everyone I know in neighbor hood chat rooms are rejoicing. Suddenstink has now introduced a phone? Why would anyone want an Altice/Suddenstink phone when they can not even get their existing cable TV/Internet business in order?

2 years ago

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Justin Ross Elkview, WV

The internet service was horrible. It only works 2-3 days out of 7. When I disconnected my service they continued to bill me. Their cost just keeps going up every month. They are the worst company I have ever dealt with will never have their service again.

2 years ago

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Justin Spencer Lake Havasu City, AZ

My data cap penalty was three times the amount of my monthly bill. I cancelled but still have to pay for two months of over cap plus a whole month of service, I didn't even have the equipment. Worst company ever. It's a scam, run!

3 years ago

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Glen Schneider Amarillo, TX

Literally the worst company I have ever dealt with. Internet is constantly going out and calling customer service is a nightmare. They will never help solve a problem, and I have been hung up on multiple times. If you have another option, PLEASE go there instead.

3 years ago

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Kory Kendrick Garland, TX

BEWARE! DO NOT USE! I have sold and moved out of my home but they refuse to terminate service for another MONTH! Customer service is horrible and it took me 3 days to get ahold of someone that actually spoke English well enough to understand! I will never use Suddenlink again! I'm appalled at how I was treated and how they scam you!

3 years ago

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Susan Chenoweth Conroe, TX

Their customer service is the worst!! Internet is slow, tv service is over priced and phone lines go out. We still have the internet for now but as soon as someone better comes to our side of town we’ll be canceling so fast.

3 years ago

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Carmen Murphey Abilene, TX

If I could give negative stars I would. I work from home and internet cuts out several times a day and takes forever to come back up. when you call, you can never talk to someone, have to wait for call back. This is the worst service I have ever seen. I was on chat the other day for 2 hours and issue still has not been resolved.

3 years ago

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Dan Vilmure Chicago, IL

Could understand customer service rep! Where they from - Egypt? Was put on hold and after 1 hour of being put on hold I hung up.. called back and just cancelled the TV service. It was easier than working with there customer service. What a shame - they could be a good company but choice the cheaper route of overseas customer service.

3 years ago

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Donald Koerber Big Spring, TX

I had bad experiences with suddenlink my bill is up and down every month I gave up on calling it take hours to reach customers service.im waiting for a nother company to com along then good bye to suddenlink...only reason they have customers is because there not much out there but someone else is coming

3 years ago

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Kyle Montgomery, TX

I must have Suddenlink for that is all my apartment's offer. Contacting them by phone you must wait 20 minutes or more, then you talk to someone in Dehli. Email is basically non existent. You must go directly to the office to get something accomplished. <><

3 years ago

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[email protected] Dallas, TX

The absolute worst experience you could possibly have getting any type of service from Suddenlink at you home of business. I would be embarrassed to work there much less be the CEO. They are the poster child of what not to do when it come to customer a service. Simply pathetic. They will be bankrupt in 24 months.

3 years ago

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janet cummings Noble, OK

Cancelled service because we moved and paid for a month we didn't use it. Now they have turned over our account over to a collection company for another months charges. Find another provider to avoid falling prey to this "Den of Thieves".

3 years ago

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Erika Richardson Dallas, TX

I can’t stand suddenlink. The absolute worst at customer service. The absolute worst at communicating anything! I’ve been lied to by numerous customer service reps. If you don’t have to use them as your provider don’t!

4 years ago

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ldk50 Humble, TX

they are the only game in Kingwood we have changed the phone the internet but for cable this is it--they are HORRIBLE they don't care about the customers you call they hang up on you. Go to their office you wait 2-3 hours--if you have an option do not chose them

4 years ago

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Chad A

Customer Service is terrible. Its extremely hard to get a human being on the phone. Quite ridiculous. They never billed me this month, Wanted to get on top of it before they double billed me next month, but can't get anyone to talk to about it.

4 years ago

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Nicole Jarrell, TX

Suddenlink will raise the monthly bill without letting you know. At first they raised $3, which wasn't that big of a deal. And then they raised it $20.. I called and they refused to bring it back down. Their internet isn't that great and it has outages at least once every month. I work from home so it disrupts me every time.

4 years ago

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Jon College Station, TX

Terrible. The bill and service is always changing. A couple years ago it only cost 30 something a month for unlimited usage, now they put a cap on the GB used. So had to switch to the cheapest of unlimited. Now suddenly I'm being charged another dollar to receive my bill in the mail? Sorry greedy punks, but a stamp doesn't even cost that much.

7 years ago

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Lin Vernier Pflugerville, TX

The $39 is only for the first year. Actual pricing AFTER THE TEASER RATE is $52.44 a month and this is with me providing the modem and router. Tried to get a lower rate or slower speed; nope this is the cheapest available internet they offer.

7 years ago

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Dana Moore Magnolia, AR

The service was okay. Barely went out. Speaking with customer service was difficult, due to a language barrier. Then they shut down stores and made it extremely difficult to speak to an actual person in person.

1 year ago

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Stephen Thompson Tyler, TX

Coverage has been fine but customer service is terrible. Going into their office is like going to the DMV- typically surly employees and can take 2-3 trips to resolve issues. Telephone and chat support has rdnged from excellent to very poor- dependent upon the two you get.

1 year ago

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Alan Olmedo Lubbock, TX

I use Sudden Link for my internet provider and the service is good with 24/7 customer service that is friendly and willing to try to help with whatever it is you need.

4 years ago

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Harold Russellville, AR

The WORST experience you could have. The technicians have been here so much they have a key to the house. We live in an upperclass neighborhood. In town. No reason we should have this poor connectivity.

1 year ago

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DontDoIt! Port Aransas, TX

OVER PRICED. I have for landline phone and basic cable its 219$!!!!!!!!! They charge you for stuff you dont even need or have the ability to have. They go up and up and up every year with no reason.

1 year ago

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Wanda Forman Anna, TX

If you have Suddenlink as your internet/cable provider. RUN AS FAST AS YOU CAN!!! THIS COMPANY ALMOST COST ME MY JOB!!! Management doe not care. Customer service is a HORROR STORY!!!

1 year ago

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Mish Sacramento, CA

My Suddenlink bill is so very high for such bad service! My internet is intermittent at best daily. I've called and no one seems interested in really helping. Bad customer service and bad service for the exorbitant price

2 years ago

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Sharleen lagattuta Anaheim, CA

I wish i could give negative stars. This company sucks ass. Ya I said it. They don’t give a crap about their customers. they don’t need us we “need “them, because they are the only service provided in the area!

2 years ago

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Lil Bit Houston, TX

Sudden link is the WORST internet. My internet goes in and out thru out the day. My kids be pissed when their Netflix go out. I’m stuck with them not by choice. I really miss having xfinity. 😢

2 years ago

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the gang Benton, LA

Wifi goes out all the time and there's only 3 people in are house and very expensive for the little things and when we tried to reduce are cable they gave us hell it's not worth the trouble.

2 years ago

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MARK SEWALL Georgetown, TX

Terrible internet service. Constant outages (not long but extremely annoying when in the middle of something). Wanted to add toto my service only 2 weeks in and they wanted over $100 pr month

2 years ago Edited September 14, 2021

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Tom Gary Houston, TX

If I could give this company a negative rating I would. Their internet is always having a problem, their customer service hold times are awful, and they are expensive. Stay away!!!!!

3 years ago

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Susan Blain ,

Not Good. My friends have suddenlink Their cable went out tonight and still not back on. They get it cheaper because we live in low income housing (Housing Authority) They are not happy.

3 years ago

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luis valenciano Lubbock, TX

they are ok just have to monitor your bill and question anything you do not understand their tech on the phone are fair many do not know their job

3 years ago

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Will Roberts Dallas, TX

Suddenlink is the worst internet provider I’ve ever had. I pay extra for internet speed, and it’s still absolute garbage. I’m not even able to connect sometimes to certain devices because of how bad it is.

3 years ago

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Purple Minion Phoenix, AZ

$40/month for ONLY 150GB of data. The information shown on this website is out of date. Theeir 250 GB had been REDUCED TO ONLY 150GB!!! ILLEGAL "NETWORK ENHANCEMENT FEE" $3.50/MO VERY UNRELIABLE SERVICE

4 years ago

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Curtis Cabot, AR

Never show up for installation on the date and time THEY set up. Waited 4 hours but no one showed up. Never called me to reschedule, they rescheduled the date and time them self. I cancelled the order.

4 years ago

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Scott Messina Eureka, CA

Suddenlink is far and above the fastest and most reliable internet service in the area.

5 years ago

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Thomas G. Birch

Some times things just don't work, but we all have bad days. Prices go up fast, but service dosen't.

6 years ago

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James R. Whittiker Fruitvale, TX

Poor service and will try to make you pay even after cancellation of services. Customer Service is extremely slow and time consuming. I have experienced all these problems. I cannot recommend SL to anyone.

6 years ago

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Kate Gregory Pleasant Grove, UT

We had Suddenlink when we lived in Texas. It was fairly reliable with the storms, but customer service was shoddy and we were always charged random extra fees.

4 years ago

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Nicole Allen NC

My internet that I pay $50 a month for goes out every few minutes during the day! There is no support and they only concern themselves with making money!

1 year ago

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[email protected] Gainesville, TX

Horrible!!! Local channels do not work even though we pay for them. My emails do not work but said "it works on our end, so nothing we can do." Crap Service!!

2 years ago

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Johnny Maynard Sulphur Springs, TX

0 Stars !! This company has absolutely no concern for the customer. Hours upon hours on the phone with ZERO results for repairs. They just don't care.

2 years ago

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Deborah Young Georgetown, TX

If there is any other provider available, cable or internet, take it. Customer Service is an additional $20/mo and is non-responsive, lack knowledge.

3 years ago