Name: Suddenlink
Rating: 1.3

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Dan Johnson Dallas, TX

The worse customer service ever. Takes for ever to get any help over the phone. Then if you actually connect with a live person hopefully you won’t be hung up on. Technicians will need to come out 2-3 different times to resolve the issue with each technician telling you the other technician did it all wrong. Then they charge you 60 dollars for something that is on their end. Totally the worst, stay away if I were you. Can’t wait for Vexus to be in my area.

2 years ago

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Mark Frazier Houston, TX

I am 66 yrs old, veteran, and disabled on fixed income. In East Texas, behind the Pine Curtain, Suddenlink is the only cable internet provider. Louie G can be blamed for that. I have had to fight with them on multiple occasions for bill creep and price gouging. Today, I had to stay on the phone for 3 hours to get my bill adjusted. They use the same tactics as car dealers where they pass you around until you're exhausted from getting screwed.

2 years ago

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Dannyfrom Texas Paris, TX

No warning. Bill jumped from 48.00 to 73.00 . I called and even before I could really get started the rep started to explain to me nothing last forever meaning my promo I had expired. Basically letting me know that was that. Told me if he could find another package cheaper he would call me back. Right! Lol. They just know they have so many people over a barrell due to remote areas and limited choice of providers they can really treat you anyway they want knowing there will be someone becoming a new victim as soon as they hang up with you. No valued customer service here.

2 years ago

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Trudy McCreight Midland, TX

They take the trophy as the worst business I have ever dealt with. They flat out lie. Their customer service is non-existent. When I ask to speak to a Supervisor, there is never one available. They get nothing right, and I mean nothing! They are the only provider in our area and everyone I know can't stand them. How they stay is business is beyond me!

2 years ago

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Leo Hall Las Vegas, NV

The worst company that I have ever done business with Service appointments that did not show up Faulty equipment Tech support in foreign countries with very broken English Unable to solve billing problems because you cannot talk to a real person Top executives will not answer emails I have spent hours trying to solve a billing problem They immediately recognize your phone number and switch you to a robot asking for late payment

2 years ago

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C Carr Tehachapi, CA

All good until I moved and called to cancel my service - they do not pro-rate. So because I cancelled 4 days in to the new billing cycle I have to pay for the whole cycle !! I have never had to do this before - and I have moved 4 times in the last 5 years. In rural areas they are often the only service available - but this does not give them the right to exploit their customers. Suddenlink is terrible.

2 years ago

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Lonnie St Junior II

The WORST company ever. The service has been intermittent since I signed up after moving to my house from my apartment. I call probably every few days to get help but they can NEVER do ANYTHING or they CAN do something but will charge you a ton to fix a problem THEY CAUSED and won’t give me any for months where I spent WEEKS without internet! Absolute complete TRASH of a company. DO NOT SIGNUP

2 years ago

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Richard Kellogg Kirkland, WA

1. They charge a high fee for service. 2. The service for internet provides an insufficient download speed (up to 16 mbps which often drops to 6 or 7). 3. Their customer service is non existent. No real person to talk to for updates. 4. Their service is often out for extended periods but annoyingly out several times a day for a minute here and 30 seconds there. As a comment regarding price and speed, a new competitor is coming to our area with 365mbps at 2/3rds the cost. That will be one of the happiest days of recent memory when I can get rid of Suddenlink and their crappy service.

2 years ago

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Randall Beard Lubbock, TX

I love the cable and the fast 5G modemn but my complaint is they have not buried my cable and it is going on one month. I can’t mow in that area for the cable and it is a trip hazard in my driveway.

2 years ago

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Randal A Goff Dallas, TX

I'd give negative if I could. I have been scheduled to be installed 5 times, 4 times I took off of work to be home. They tell you they are delayed throughout the day, dozens of calls to customer service with them promising they will be showing up, but nothing. Nobody shows up. Ever. I finally cancelled and will never use Suddenlink. They are awful.

2 years ago

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Carrie Dallas Fredericksburg, TX

Called on the 1st of July to cancel service b/c we were moving. Called again on the 26th to confirm cancellation on the 28th. Not once was anything mentioned about cancelling before the 24th (end of billing cycle). So I got charged $69.80 for 4 days of service. When I called to dispute I was told that the cancellation policy is listed on the bills. While it might be, we were paperless and auto pay. Good customer service in letting customers know (or even a friendly reminder) would’ve been helpful. We will NOT be using Suddenlink again.

2 years ago

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Brandon Baylot Beckley, WV

LOL seriously how can you say customizable plans?!? They have two plans and one is the highest price for unlimited and the others have low data caps that simple downloads and streaming would go over… I have run gateway tests and it’s I the absolute most unreliable internet I’ve ever had through 5 major cities and 7 providers and that includes hotspots.

2 years ago

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Sal Bronte Marietta, OH

atrocious would be a kind way of describing this company. if you are lucky enough to live in a place with any other option i would strongly advise going with them. horrible costumer service(who you will have to deal with a lot), an internet that is slow at best and often down completely and surprise charges on your bill. if they weren’t the only option in so many places i’m not sure that they’d still be in business. it’s absolutely miserable having them as your provider. the one star review i left was very generous and if negative stars were available they would have been used.

2 years ago

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Shelby Dorman Sulphur Springs, TX

Absolutely the worst internet provider. They buy up certain area towers so no one else can offer service and then provide trash service because they can and people living in certain areas have no other choice but suddenlink. I Absolutely loath thus company. Don't do it. It you have any other option take it. The worst company. They do not care about their customers and their prices are outrageous for trash service.

2 years ago

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Travis Harris Alexandria, LA

THis is the worst cable service ive ever had! Do not get it with tivos. The internet constantly cuts off around 20ish times a day not including once it hits 10 at night.. and at certain times its back to back. When the internet cuts off all tvs cut off besides main one hooked to the box. I was told by a suddenlink cable tech that the tivo software isnt compatible with alot they use etc and that suddenlink still advertises it. If i could sue them for false advertising i would

2 years ago

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Greg Fergueson Fort Worth, TX

If I could give less I would. And unfortunately where I live there is no other alternative. Been old hold with tech support for over 2 hours over 2 days and 3 calls. One ended with - we are having technical difficulties- call back later. Lots of wasted time. And I have to pay for it. The internet constantly goes out. Sometimes for only a few minutes and sometimes much longer. The response when I called about it was- can’t do anything unless you call us while it’s out. By the time you get done with these ridiculously long hold times it usually back up- so they can’t help

2 years ago

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Wei Lin TX

The WORST ISP EVER! customer service rep. always shuffling you around when you needed their assistance. Constantly lies to you so you would hang up the phone. Bad services, my services were completely cut out for at least 4 times within one month and all my business is reply on it! Then, they would charged you with something they never did, when you call to complain they said they will fixed it but they would still charge you regardless! I wouldn’t stay if is not because they are the one that have what I need!

2 years ago

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Catherine Smith Phoenix, AZ

Nothing to like about this company. They can't provide the services they are selling and they are overpriced to begin with. They continously send "upgrade grade" offers, my question is how can I upgrade when they can't even provide the internet speed I am paying for? Call customer service, spend 45 minutes on hold only to be transfered around because no one has the ability to make a decision. Can't the FCC do something?

2 years ago

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David Chapman Camp Verde, AZ

Where I live we don't have much of a choice. Otherwise I'd drop them a long time ago. I have to accounts (dwelling) at the same address with internet and cable TV . I wanted to cancel cable only at one they cancel the wrong dwelling . It took them four days to get it right. And five hours on the phone. They set up the account. And they still don't know their azz from a hole in the ground. That's just one of many examples

2 years ago

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Dan Johnson Gainesville, TX

I've been having intermittent phone and internet black outs for well over a month. I contact them they say they will send a Technician. The next day they call and try to trouble shoot over the phone speaking broken English then cancel my Technician. Over a month like this. Shame on you. When I find another service provider I will be canceling my service.

2 years ago

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Amir Zia Dublin, OH

By far the worst company I have come across. They withdrew 2700$ from my account by mistake then told me that it would be used as a monthly bill payment. A few months later disconnected my service. I had to pay the bill to get the service reinstated. I asked to be reimbursed for the overpayment. They got it done and even gave the transaction number twice still no payment. Have spent many hours with them already,

2 years ago

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Suddenlink Sucks Tyler, TX

They are pathetic! You cannot speak to a live person when you need one. If you do happen to get one, they don't speak English or they refuse to allow you to talk to their supervisor when they absolutely CANNOT help you. They tell you your bill goes up because "there aren't any promotions available to you right now". You cannot get any satisfaction no matter what problem you're having. I cannot stand them since Altice took over. I would give them a minus 10 if possible!!!! I am so Annoyed at them.

2 years ago

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fallen angel Kansas City, KS

Suddenlink is the absolute worst company! They lied about giving us unlimited data and when we received our bill we had over $1400 in data cap charges! How does a company get away with this? They said they can’t help me as they’re protected by the FCC which is a complete lie, I have done my research on this and there’s no such thing with their company. If you have other options in your area for service please go to them! Save your money and sanity and steer clear of Suddenlink!

2 years ago

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IRUNMANHINES HINES Kinston, NC

I would like to give Suddenlike less than 1 star but it is not available. Suddenlink is the worst company I have ever dealt with when trying to get some resolution to an ongoing list of problems. They lied to me to get me to switch and not once charged me what they said they would. I am paying for up to 400 Mbps download speed and only getting about 80!!! Now they are telling me it is my fault and I will be charged a fee for someone to come out and fix my problem. Tech support said that it was not my fault. If you switch to them, good luck!!

2 years ago

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charlie dunn Philadelphia, PA

We still have suddenlink but I wish it was wiped off the map because to call someone down to look at our internet just for them to tell us there's nothing wrong is $60 plus our internet goes on and of constantly every few months. The only reason I stick with them is because we live in a state where there are mountains so not a lot of companies want to be here

2 years ago

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Red Carpet Handyman LLC Checotah, OK

If I could give less than one star I would. Like many of the other reviews I pay premium prices for horrible service and speeds. They promised 1gig and deliver only 35 megs at best. I have called several times and I get cut off every time. There just couldn't be that many accidental disconnections. Also like a few reviews, they have a monopoly in my area. How do they get away with this?

2 years ago

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Chardaesha Boatwright Dallas, TX

I’m still getting charged for service that I don’t have!!! I live in a one bedroom apartment!!! Why is my bill $591!!! Higher than my car note and car insurance combined. Also higher than my actual rent!!! I don’t receive a bill at all and they keep saying that it’s my mail carrier even though me and a few coworkers go through the exact same thing. Internet is slow and trash. I rather go to Starbucks or McDonald’s to use free WiFi before I get Suddenlink again!!!

2 years ago

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Dirt Diver Seagoville, TX

ZERO STARS ! I started Suddenlink service before they were altice. They were great. They WERE until altice took over. Billing pricing is inconsistent. Prices for basic cable internet are sky high - $90/month for 35-50 MB download speeds. Started paperless billing 2 months ago and they still keep sending me paper bills - AND charging me the extra $ for doing so. Tried calling them and apparently they're contracting some tamale stand in the Yucatan to answer their calls. I can't wait until I die or move out of their monopolized service area !

2 years ago

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Ardelle Hamilton Garland, TX

Suddenlink is the worst internet company ever. Unfortunately, they have a monopoly in my area so I cannot switch to anyone else. For the past 8 years that I have had them, I have paid the highest prices for the slowest, most inconsistent service. Their customer service is even more horrible than the internet service. I am currently going on 5 days without internet service due to an "outage in my area". As soon as another company offers sevice in my area, I will be leaving Suddenlink....I can't wait!!

2 years ago

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84Heliotrope Alexandria, LA

Horrible service: no shows, appts 2-3 weeks out, put a hole in my ceiling trying to fish cable btw two walls and no plan for how to fix it/report it/get it paid for. My service is in Alexandria, LA. I no longer want this company anywhere near me. I went with DirectTV. Night and day difference. I wish people would just drop them and go with satellite so it hurts their bottom line and forces them to make changes.

3 years ago

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sal Georgetown, TX

I live in the Georgetown,TX area. Internet is super inconsistent, but those bills aren't. Used to be semi decent internet w only issue of speeds fluctuating. Try to call Suddenlink you have to go through 20 minutes of automated, then another 15 on hold to talk to a real customer service person. Only internet provider in my area so im stuck with them.

3 years ago

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Derk Games Tyler, TX

There is nothing to like about the company. They hold a monopoly on the internet in west virginia and it shows that they dont have to care because the lack of isp competition around here. I am currently setting at 20 download and I promise you i wish i was joking a 0.1 upload. If you dont live in west virginia and can afford something else i highly recommend looking into it .

3 years ago

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S C Midland, TX

Very un-facilitating organization. If you ever have a need for reliable internet service do not go with this company. I work from home and the reliability issues were constant. When I called for my outage, they could not get anyone out to correct the issue for days. They even wanted to me to pay extra service insurance so I would not get charged if the problem was my fault or my responsibility. Needless to say I cancelled my service and were not friendly when I decided this. BEWARE!

3 years ago

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Jon Griffin Barnet, BNE

Delbarton, WV. Suddenlink's service sucks !!! They are so way off the mark with their advertised Mbps and for the price they charge. Its disgustingly poor. The engineers also frequently say how bad their company is and tell me what the cons are of the company. Suddenlink doesn't care and its monopoly needs to change, there needs to be robust legislation introduced that can be enforced by a Gov to put restrictions on this kind of behavior from such a company

3 years ago

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d Jonesboro, AR

If I could give this company zero stars, I would. Do not use this company. Internet is slow and goes out all the time. Prices continue to rise and rise and rise, they do not care and do not give deals to existing customers. And if you have to call them... be prepared. You will be on hold forever. Each time you call, you will get a different answer from a different person. Worst customer service out there. The only company that did nothing in March (covid) when we had 2 students doing school work and 2 parents working from home. They did not care!

3 years ago

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Patricia Parker Sweetwater, TX

This is the worst company ever. They quote you a price and charge a higher one. You can NOT get customer service on the phone. If you do some just hang up on you. They don't want to tell you their names or id#. I have been a loyal customer for years, but since the change to Altice they sucks. I have never since a company that treats its customer so bad. I only gave one star because I had to, THEY GET ZERO STARS FROM ME!

3 years ago

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TLH Victoria, TX

Absolutely worse company in Victoria, Texas. Never fixing the problem. Always sending tech and charging for nothing, never fixed. Internet down four or fives times a day. Texas should throw them out of the state and bring in a company that is actually doing their job. Tired of speaking with people from Mumbai that don’t even know where Texas is. PLEASE SOME OTHER COMPANY COME TO VICTORIA TEXAS.

3 years ago

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ferox Abilene, TX

Suddenlink randomly began charging me a modem rental fee for my own modem. They insisted it was their modem. I had to buy another modem to show them I owned my own modem and it still took 3 month s and 6 calls to get it removed! They promised me I would see a credit to my account and I never saw it. To make things worse I was waiting for them to correct my bill before I paid and they charged me a late fee! Crooks!

3 years ago

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MLF Nixa, MO

When I signed up with Suddenlink it was because of the commercial they were running to sign up not and there would never be a rate increase. I have had 2 rate increases in the last year. The most recent is they were reducing my special discount by $20 resulting an increase to my bill. I retired from the telecommunications industry after 37 years and I have never seen any telecom stoop so low in my life. do not trust this company. Direct TV here I come, I thought I would never resort to satellite TV but Suddenlink has given my no choice. Bye Bye

3 years ago

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Dee Phoenix, AZ

I am a front line provider, had service outage x 9 days, asked for compensation -- was told to use my hotspot on my phone and bill was reduced 3.00! If patients were treated the way they treat consumers, they would be dead. I had several in hospice and in ICU and needed to be online with the hospital. At the moment, it is a 3 week outage- we are leaving them and they have blocked our calls! We cannot speak with a live person. I am outraged and appalled that we the consumers are taken advantage of. There would not be any stars if we could rate it as such!

3 years ago

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P J Phoenix, AZ

They are absolutely terrible. Our internet has gone out for 8-9 hours every evening and when I call, after making my way through a nearly interminable menu, the person on the other end tells me they cannot help and that they’ll transfer me, but instead hangs up on me. They are the worst company I have ever dealt with in terms of reliability and customer service.

3 years ago

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Marc Phelps Houston, TX

I would rather have cancer than deal with Suddenlink. I filed an FCC Complaint against them and they did nothing! They would call me in the middle of the day when I was at work to try to rectify it. Their billing is unfair, their website portal is terrible. I pray a larger company buys them out and restructures them so I can get better service because they are all that is available in my area,

3 years ago

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CJ Infield Fort Worth, TX

DO NOT use this company for ANY service! After being a paying customer for almost 2 years, my service gets turned off unbeknownst to me. After being on the phone with customer service for hours and transferred to 5 different people, my service still isn't on. I can no longer log into my account online. It's like they totally deleted my account without my consent or request.

3 years ago

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Bill Smith Neosho, MO

I'd give negative stars if I could. Suddenlink is a liar and thief. They quote one price and then bill higher. They say they are upping my speed but do so for a day or so and then it goes back down. They increase charges and add charges constantly. I've talked them almost every month for the past 6 months or so. I'm tired of the lies and thievery. I'm sick of them. I am switching to another provider.

3 years ago

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Reuben Amarillo, TX

I've been a long time suddenlink customer. They used to be a good company. Their customer service is now the worst I've ever dealt with. I can't stand being on hold for 30-40 minutes. If a called to make changes to my service and now I've had a different price on my bill for 3 months. This is disgusting. I'm currently looking for a different provider. I couldn't recommend them to anyone.

3 years ago

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Joyce Chandler Ruston, LA

This is the worst service provider in the U.S. Suddenly! You not connected!!!! It is nearly impossible to get "customer service" on the line, and they will be of little help when you do get to speak to someone from somewhere. They will arbitrarily cancel a service call without bothering to contact even their "VIP Customers." So I am canceling the auto-pay. I'll be waiting to see if they are able to get in touch with me then.

3 years ago Edited September 14, 2021

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Cupcake1 Conroe, TX

I am an existing customer. Currently, they are offering 10x the internet speed at 1/3 the price I would have to pay for new customers. When I called to inquire about promotions available to me, I was told there were none. Once I said I would be looking at other providers, the service rep said she heard the marketing team was “working on” some other promotions for existing customers but there was nothing definite. I’m so disgusted with their treatment of people who have been loyal to their service for years.

3 years ago

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Mark Reisbord Montgomery, TX

i have suddenlink for residential and business. their customer service is abhorrent. one is on hold for easily an hour, when they finally answer they disconnect and DO NOT HAVE THE COURTESY TO CALL BACK. Their website offers no option to speak to anyone. In addition, one has to go through the immense wait time in the hopes of speaking to someone and then they run you through the SELF-HELP STEPS THAT ONE HAS ALREADY DONE NUMEROUS TIMES. THEY COULD CARE LESS!!!!!!!!!!!!!

3 years ago

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Morris Mullican Amarillo, TX

I’ve been with Suddenlink over 25 years and in the last few years they seem to be in a downward spiral. You can’t go to the local store and get anything done, they give you number to some call center probably in some other country. I will most likely cancel with Suddenlink and go with AT&T, it’ll cost a little more and have the dreaded 2 year contract but at least I’ll have local support. Suddenlink keeps raising their rates evey quarter so they’ll be more than AT&T before long.

3 years ago

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Shari Logan, WV

Rating less than one star! Worst customer service I’ve ever dealt with. Constant problems. Endless promises never fulfilled. Outrageous prices! Dishonest or incompetent or both! Total waste of time effort, and money! GO ELSEWHERE for a provider of Internet or cable! I have used this company for more than five years with nothing but unresolved problems and hours of wasted time and effort. They have a monopoly in my area. They have thousands of complaints referred to the FCC. I don’t know how they are still in business.

3 years ago