Name: Rise Broadband
Rating: 3.3

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chris Red Oak, TX

if there was a half star I would give that instead, Company over sells the towers and promise u a 50 mg package. When you will never get what they promise.

4 years ago

Reply from Rise Broadband

Dear Chris,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 21st, 2019

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WG Sanger, TX

What you pay for and what you get are two entirely different things. Customer Service is just as bad as the actual internet service. I would rather have stayed with DSL.

4 years ago

Reply from Rise Broadband

Dear WG,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 21st, 2019

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J. Shipp Guffey, CO

Constant outages..poor to no service..no response to service requests slow bandwidth a fraction of what I pay for. Horrible. Do not use if any other options

4 years ago

Reply from Rise Broadband

Dear J Shipp, Thank you for your feedback. We are sorry that this has been your experience. We are going to send you a private message to look into this further for you.

Sep. 17th, 2019

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DELORES RICKE Lindsay, OK

this service sucks!! I have been on hold for 45 minutes and no one ever did pick up the phone. Outages happen every time the wind blows and in Oklahoma, that is a lot!!

5 years ago

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Jacob Graham

Good product at a great price and rarely have any interruptions in service

6 years ago

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Scott North Platte, NE

The worse!!!!! Terrible connection speed. Works good some of the time and terrible other times. But they are more than happy to bill you for their poor service.

8 years ago

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Shawna Burch Philadelphia, PA

It's hard to get them to come install when they say they are. I waited 4 days now they say they aren't coming until Monday?

1 year ago

Reply from Rise Broadband

Shawna, We are terribly sorry you had an unsatisfactory experience with us. If you'd like to get in touch with us regarding your dissatisfaction, please send an email to [email protected] along with your account information and the nature of the situation. Give us a chance to make things right.

Thank you,
Rise Broadband

Jan. 9th, 2023

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Priscilla Vasquez Lubbock, TX

I love it great Internet and fast internet

2 years ago

Reply from Rise Broadband

Priscilla Vasquez , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Jan. 20th, 2022

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GREGORY M HALVERSON Pahrump, NV

OUTSTANDING SERVICE FROM INSTALLER, & ON TIME

2 years ago

Reply from Rise Broadband

Gregory M , Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Thanks for taking the time to rate us!

Regards,
Rise Broadband

Sep. 27th, 2021

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Brian Mills Fort Worth, TX

Service is terrible ,it's always down and when my wife called the tech support guy way extremely rude and someone to punch him in the mouth .

2 years ago

Reply from Rise Broadband

Brian, We are terribly sorry you had an unsatisfactory experience with us. If you'd like to get in touch with us please send an email to [email protected] along with your account information and the nature of the situation. Give us a chance to make things right.

Thank you,
Rise Broadband

Jul. 14th, 2021

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William Heffron Centerville, IA

Internet lags when it happens to actually work. Plan on packing a lunch before calling technical support you'll be on hold for a while.

3 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback, William . Please provide your account information to us along with a summary of your concerns to [email protected] and we will be more than happy to assist you.

Thank you,
Rise Broadband

Jan. 4th, 2021

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Robyn Bentke Brenham, TX

Good Communication, prompt service and good service.

3 years ago

Reply from Rise Broadband

Robyn , Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!

Oct. 16th, 2020

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Craig Knowles

Had internet and VoIp in Colorado and Nevada. Very happy.

3 years ago

Reply from Rise Broadband

Hi Craig, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

May. 7th, 2020

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Marlin Olson Spring Creek, NV

Professional installation works much faster than what I had

4 years ago

Reply from Rise Broadband

Marlin, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Dec. 4th, 2019

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ron ennis Ropesville, TX

fast quick works well ive already told family and friends

4 years ago

Reply from Rise Broadband

Ron, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Sep. 17th, 2019

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Dana S Cornett Bryan, TX

Quick accurate service, reasonably priced.

4 years ago

Reply from Rise Broadband

Dana, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Jul. 17th, 2019

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Tami Wall Layton, UT

Fast, courteous service. Great deal on wi-fi.

4 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Tami. We really appreciate you taking the time out to share your experience with us.

Cheers,

Rise Broadband

Jul. 15th, 2019

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Martin wilkins

SCAM COMPANY! Absolutely awful people. Worst provider there is. Even when you pay, they still cut you off and refuse to restore!

4 years ago

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Nicholas

They can not have outages all the time . And adjust the bill when they do have outages.

5 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Nicholas. We really appreciate you taking the time out to share your experience with us. Cheers, Rise Broadband

Jul. 22nd, 2019

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TA Morton, IL

$4 rate increases every few months for non contract customers. Am up to $54for 3mbs service from $39. Service is not that reliable.

6 years ago

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GERMAN CELAYA Montrose, CO

They deceive during the service promotion for a monthly fee and they change monthly fees excessively with no warnings. They should be investigated.

6 years ago

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Carl Payson, UT

Horrible customer service. They are happy to take your money a month before services are provided but don’t try to cancel and get any money back.

6 years ago

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Jason Memmer Woodland Park, CO

Rip off! Almost up to $65 a month for less than 1 Mbps service out of their 5Mbps plan. Plus a $250 fee to get rid of them!

6 years ago

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Brian Johnson West Des Moines, IA

Very poor customer service and internet connectivity reliability. I would recommend all to avoid this company and look to another Internet provider.

7 years ago

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Amanda Rebollar Franklin, TX

So far good service in our little boondock area!!

2 years ago

Reply from Rise Broadband

Amanda Rebollar , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Mar. 1st, 2022

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Clint Willis Ogden, UT

Worst internet ever. We are in there best plan at $130 a month and still can't get decent service. Do not use them!

4 years ago

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Jacob Petersen Rexburg, ID

Been with them since they bought out Digis. Terrible. Consistent inconsistent service, with outages daily.

5 years ago

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Cynthia Westbrook

service can be spotty and is almost always less than promised

5 years ago Edited September 14, 2021

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Brandon Miller Lehi, UT

This company is impossible to work with horrible customer service and absolutely horrible service all around

6 years ago

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Joe La Vernia, TX

Poor reception, frequent down time, and extreme delays for technicians to show up, took two weeks last time .

6 years ago

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Craig

My internet is out more then it works Total waste of money if you have any other options I would check into that.

6 years ago

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Glen S. Checotah, OK

Started out good a few months ago after I signed up. Lately sucks. Off, in and out all day long.

2 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Glen . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address [email protected] and we will be more than happy to assist you.

Thank you,
Rise Broadband

Jun. 1st, 2021

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Shelby Earlsboro, OK

Typical download speed and a sunny day at 7:30pm is about 500kbps and I pay for 10mbps

4 years ago

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Edwin Regalado Cleburne, TX

it's bad, slow, and the downloading rate i from 0,9 to 1,5 mbps when i paid for 15 mbps.

4 years ago

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Tim Woods Durant, OK

Since switching to their new LTE offering, service has been sporadic.

6 years ago

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Joe Kuper

Pathetic service. Very unpredictable speed. Only get 1/5 the speed a customer pays for.

7 years ago

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Dan Loveland, CO

Service is good, but low data caps cause nickel and dining of your account.

8 years ago

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juan garza Ennis, TX

had this internet provider but the prices went up pretty drasticc

1 year ago

Reply from Rise Broadband

Thank you for providing your feedback and letting us know about your concerns. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-411-7473 and we'd be happy to help you out.

Regards,

Rise Broadband

Sep. 6th, 2022

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Dan Elizabeth, CO

trouble customer service ! I would not even give them a one.

4 years ago

Reply from Rise Broadband

Dear Dan, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 19th, 2019

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Sheri Liberty, TX

Very very slow, internet service is horrible and goes out all the time

5 years ago

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Don Heisler

Always intermittent service and high priced

6 years ago

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Jack TX

Horribly slow internet speed that goes down at LEAST once every 2-3 weeks

6 years ago

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ZP Morrison, IL

Horrifically unreliable connection, and terrible customer service.

6 years ago

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Shari Delavan, WI

Rude customer service and technicians. Worst. Horrible speeds.

6 years ago

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Cindy Wynette Salt Lake City, UT

Terrible billing practices and account errors when transferring service.

6 years ago

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shelby lacouture Lubbock, TX

Horrible. Don't use unless you like being utterly frustrated all of the time!

7 years ago

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tom Waxahachie, TX

Much down time. Email problems. Delayed emails by as much as a day is frequent.

7 years ago

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Spencer Hodgson Salt Lake City, UT

Terrible service, the internet was so slow and they're customer service was awful.

5 years ago

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Manley Sawyer Emmett, ID

On hold twice for an hour and never was helped!

6 years ago