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Frontier Internet

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3.9

Overall Score

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LAST UPDATED: March 26th, 2024

Frontier Internet Service is a provider that has cable, and DSL internet packages available. They also offer Frontier TV.

Customers can get speeds up to 500 Mbps (in select areas) with fiber optics and keep a set price with the two-year price lock guarantee. Customers can also choose to have a month-to-month contract.

All Frontier internet plans include a direct line to your home and unlimited data so you can stream as much as you want. Frontier has no data caps or usage limits. Frontier provides internet service in 29 states.

Each Frontier customer can bundle internet with DishTV and phone service add-ons. For bundled plans, the internet provider gives customers the chance to mix and match the Internet speeds and channel count. The company also offers promotional discounts for specified bundles and purchase periods.

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The Good

  • Affordable Fiber Optic Internet
  • Traditional High Speed Internet
  • Price Guarantee and Month-to-Month Options
  • Mobile App Features 

Affordable Fiber Optic Internet

With its fiber internet option, Frontier offers download speeds up to 1 Gbps (1,000 Mbps). But if you don't need that much, Frontier's fiber plans include internet speeds at different intervals, starting at 50 Mbps.

If you want access to a top-of-the-line internet connection, you might choose one of the Frontier plans. Frontier's plan variety will allow you to find a good internet speed for your price range. For specific information about speed availability and pricing in your area, input your zip code on Frontier's website.

Traditional High Speed Internet

Frontier's high-speed internet service plan, which starts at $20 per month, comes with free access to frontier.yahoo.com, including eight email inboxes with 1 TB of storage each, and no data cap limit for Internet usage. This plan supports multi-device streaming and a dedicated internet line straight to your home. Prices vary depending on download speed and bundling. This will be the connection type available to most customers.

Frontier can provide 6 Mbps to 115 Mbps download speeds and up to 3 Mbps upload speeds outside of its fiber-optic offerings. High-speed internet plans from Frontier include a free Frontier router with no upfront costs and no monthly rental fees. Again, for specific details about offerings in your area, you need to contact Frontier directly.

For customers living in rural areas, Frontier's DSL service may be the best available option. Check to see what internet access Frontier can offer you.

Price Guarantee and Month-to-Month Options

Regardless of connection speed, Frontier customers receive a two-year price guarantee. Some other internet providers hike prices after only one year. Additionally, you can subscribe to a Frontier internet plan without a contract, allowing you the flexibility to change services any time. You can go month-to-month if you don't want to sign up for a contract, eliminating the fear of early termination fees. This is a refreshing departure from companies that make you keep using their services because of a contractual agreement.

Mobile App Features

Frontier customers can access their account summary, pay bills, and view past payments online. Frontier also has a mobile app for both Apple and Android where customers can reset passwords, update contact information, link and unlink Frontier accounts, set up autopay, view up to thirteen months of bill history, and access the help desk for technical support. The app makes it easy for Frontier customers to manage their accounts from mobile devices, and it sets the company apart from many other internet service providers.

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The Bad

  • Limited Service Areas 
  • Additional Fees 
  • Customer Service Complaints

Limited Service Areas 

Frontier offers internet in the following 29 states:

  • Alabama
  • Arizona
  • California
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Michigan
  • Minnesota
  • Mississippi
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Oregon
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Washington
  • West Virginia
  • Wisconsin

Frontier is new to the market, which means some services may be spotty. Frontier has limited information about its services on its website. 

Frontier's service is only available in 25 states and the package information is limited to where service is available. This can be frustrating to potential if you’re trying to find services for your area. Frontier could improve by providing more transparency with their services. Input your address on Frontier's website to check availability.

Additional Fees 

Frontier's advertised monthly fees do not include an equipment fee, installation fee, internet infrastructure surcharge, taxes, an early termination fee, and other added costs. While these are detailed in Frontier's terms and conditions, if you focus only on the promotional pricing ads, you can miss this important detail.

Customer Service Complaints

Several customers complain that a customer service rep was unhelpful and technicians did not arrive for scheduled appointments. Because internet service providers serve a large group of users, these complaints are common in the industry. Consumers should expect long phone wait times and may prefer to chat with representatives online. 

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The Bottom Line

There are many good high-speed providers to choose from. Frontier Internet offers good internet service plans with a variety of speeds and pricing, including fiber optic services at an affordable price. Service is only available in 29 states, but that coverage area is increasing as the technologies progress.

It's also nice that Frontier offers phone service, TV service, and the ability to bundle services with internet plans. But on the other hand, Frontier has month-to-month payments, lengthy contracts, and no data caps. Finally, Frontier gives customers the opportunity to try out different speeds and TV packages before locking into a contract if that's what they choose. 

When choosing any internet service provider, be sure to understand what additional fees may arise—equipment or installation—what price hikes look like, and whether your service plan includes a promotional period, discount, or promotional rates. When considering Frontier internet service, be sure to check its website to be sure that it provides internet access to your area.

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Star Rating

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1.2

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432 Reviews

Review Breakdown

5 grade

6%

4 grade

4%

3 grade

7%

2 grade

6%

1 grade

77%

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Christopher Berry

I have the original service agreement promising me the first month free. The did not hold true to this agreement. I have spoken with 5 reps to try and fix this. They act busy and keep you on the phone for at least 15 minutes while they do nothing.

2 days ago

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Fred Dubin Dallas, TX

We were long-time customers of Comcast/Xfinity Internet (because it was basically the only viable internet service provider in our neighborhood when a young lady knocked on our door in September 2023, offering a great deal if we switched to Frontier 1-Gig Fiber Optic Cable Internet Service. Among other incentives, she mentioned that Frontier would pay any Early Termination Fee that Xfinity would charge me to switch to Frontier Internet. Although I had read less-than-laudatory reviews of Frontier Internet from both a product and customer service perspective, our experience with Xfinity on both fronts was not the greatest either, so we decided to take a chance on Frontier Internet. As of mid-February 2024, the Frontier Internet product itself is actually working quite well for us compared to our previous Xfinity Internet service. However, the business/customer service aspect is just as bad as, if not worse, than we had read in other reviews. Needless to say, despite my numerous attempts to get the $110 Xfinity charged us as an Early Termination Fee either refunded to us or credited to our Frontier account, Frontier has stymied me in one way or the other on every occasion. To say Frontier is more full of crap than Joe Biden’s diaper would be putting it mildly. I can’t think of dealing with a more dishonest, low integrity business than Frontier. In summary, from a product standpoint, Frontier 1-Gig Fiber Optic Cable Internet Service is quite good, so far. The question then becomes if you want to deal with a fundamentally dishonest, low integrity business with a very poor customer service operation. For me, Frontier is better on both aspects compared to Xfinity, even after Frontier refusing to reimburse me the $110 Early Termination Fee that Xfinity charged.

1 month ago

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Lari Charlotte, NC

I wish I could give a couple dozen minus stars for this company! They have a monopoly in WV with phone and DSL and both suck. I pay for high speed DSL and they consider high speed 5mbs. On a speed test I get 362kbs upload and 312 download at best, I've complained but I should just talk to a wall instead of wasting my time calling them. I can't watch Roku TV and use my PC without one of them timing out and forget downloading anything or gaming. It took 2 weeks to download an 80GB game, I kept losing internet and only had 150kbs download speeds. Dial=up internet was/is faster!

1 month ago

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Robert Chow

1. Customer support is sub-optimal. 2. Numerous issues where the internet was down/slow and the technical support was poorly equipped to assist 3. They DO NOT prorate the service even if you cancel at the beginning of the month - I was told, "Just to set proper. expectations, your internet service is a non-regulated service where you were billed from 12/1-12/30 and because your services are billed on a monthly subscription basis, there wouldn't be any partial month credits or refunds for previously billed services." 4. You get charged a fee for returning the modem, which is ridiculous. If I had the choice between no internet or Frontier, I'd choose to live in the stone age.

2 months ago

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Chris Moore New Richmond, WI

I have never gotten the internet speeds for which I am paying. The last month I am averaging 3.94 megabits per second and should be getting 20. If you have any other options (e.g. Starlink, your cell provider, dish, etc.) go with them. I have been waiting for two weeks for someone to check my service out.

1 month ago

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Maro Porter Ranch, CA

Biggest scam.. Lousiest service.. only robotic automated customer service (wether by telephone or on their website or by opening a order ticket) regardless which one they’re each programmed to 1. Collect every possible information, from email, bank info, cell #, etc… 2. Collect a payment 3. Sell a new product 4. Never a live person The automated gave me a SATURDAY 8:00am-5:00pm appointment, never showed up till 9:00pm with zero curtsy call/text from technician or anyone. Then on SUNDAY assumed a reschedule for MONDAY 8:00-5-00pm..How reliable is this company and how low is their customer integrity SCAMMER, for Frontier is a milking the client is their mission

3 months ago

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James Jackson Menifee, CA

Being a loyal customer for 2 plus years the speeds got slower and slower even though I was paying for the 1 gig service. The customer service sucks, usually you have to wait on hold for 30min to 1hr just to speak to anyone. Recently my internet went out and they claimed that it was an outage but 2 days later nothing. I called for a tech person and they said that the 1st avail appt was 7 days later. Who in this day in age can go without internet for 7 days?? I immediately called spectrum to setup new services, within 4 hours my service was up and running. I called to cancel service with frontier and the rep said that I would still have to pay 1 month of service plus a $50 fee. I told her that I was told that there's no contract obligation but she said that it's an equipment restocking fee. WTF!!! I was so furious I just hung up the phone. So if you are looking to pay for speeds that you won't really get, horrible customer service and getting screwed in the end, then frontier is for you.

4 months ago

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Philip Pehlivanian

It only took 1 hour after the installation of frontier's internet for me to realize what a huge mistake I made signing up for frontier internet. One hour after the technician installed and tested the internet connection, I lost complete connection to the internet. I contacted their support and was on the line with them for 3 hours, but they couldn't figure out or resolve the issue. I contacted the door to door sales rep that signed me up for frontier and he tried to get the issue expedited and resolved. The Sales rep was very nice and contacted the tech department as well to try to expedite the process. But as a new frontier customer who was a frontier customer for only an hour, I was told that they would send out a technician in 5 days. 5 DAYS!! If you value quality and care in services you pay for avoid signing up for frontier internet. It is evident that they show no interest in their customer's issues nor do they have the capability or resources to resolve their internet issues in a timely or sufficient manner. AVOID AT ALL COST!

4 months ago

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Ard Fak Manhattan Beach, CA

Frontier is an absolutely wretched company! Completely disorganized and unprofessional at every level. It's been 5 weeks since I signed up. They charged me and they haven't even installed the service. They have made 3 service appointments and they have been a no-call no-show to every appointment. If lost more than 1 years worth of internet service in lost income as a result of the time off I've taken, only for them to not show up. Spend a tiny pinch more and go with AT&T fiber or any other company. This company is an abject failure and their incompetence will end up costing you!

5 months ago

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Rivery Dental Austin, TX

Worst company ever! Frontier canceled my business internet service without our permission, while we requested to cancel our phone lines. It not only brought us a lot of trouble since there is no internet, and also charged us the early termination fee. Moreover, the agent did not remove all the phone lines we requested to terminate from our account, and keep charging us fees! I contacted Frontier and tell them the problem, but no one resolve this issue, and sent the case to collection agent, everything is so messed up with this company

5 months ago

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Madeleine Gathman Houston, TX

I had a service appointment for 28Aug2023. The technician treated my fiancé (male) as the primary on the account even though I’M the primary and the homeowner. He assumed I knew nothing about the house and implied that our “landlord” must have gone through and cut wires which is why we couldn’t get service. He was refused to explain in detail why he couldn’t complete service that day saying we needed the existing wires rerun and promised that he would escalate to the tech team and we would have internet by Friday, 01Sep2023. I wanted to try fiber optic and was reluctantly willing to wait despite having to run my phone bill up with a hot spot because I work from home with protected information and cannot work at a Starbucks. I was promised that the surveying would happen within 48 hours to begin the process and that I would be updated along the way. I never received any calls or emails. After 48 hours, I called customer service only to find that they close at 5 pm local time. Chat support was unhelpful although they said they would request the team call me (to date, I have received 0 calls even though I confirmed the number on my account). Called the next day and was told there was an appointment in the system to relay the wires even though this had not been scheduled with me. I confirmed I could be home at the time scheduled without my consent. The next day during the service time, nobody showed up. I called again and they said someone should be coming and they could be as late at 8 pm. Nobody ever showed up and because customer service closes at 5 pm, I couldn’t call for follow up. I called the next morning and customer service is not open on Saturdays. I spoke with sales who sent me to tech support who said that they couldn’t do anything but that they would escalate the ticket to their manager and I would get a call back. Still no call back. While I was on the phone with tech, some door to door salespeople for Frontier showed up at my house (impeccable timing on their part). I explained everything from start to finish and they assured me they would report the sexist technician and that they would call me first thing on Monday morning (even confirming that this was okay with the holiday) because the tech people were unavailable. Monday morning: not a single person has called me. I have called Frontier 3 separate times this morning (I believe the total now is 13 times) and have been told someone would call me. At this point I am completely done with this company and have called Spectrum who will be setting me up tomorrow at 8 am (maybe - I have 0 trust for any of these companies) and I have cancelled with Frontier. They have lied to me a total of 13 times. Honestly I should have cancelled after dealing with the technician, but I really wanted to try fiber optic. Truthfully no fancy new internet technology is worth what I have had to deal with. This company is called Frontier Communications and they have done the opposite of communicating.

6 months ago

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Anonymous Tampa, FL

I moved into an apartment awhile ago and had Frontier internet installed. The service person came empty handed and just configured everything because the equipment was already there. The service was OK, but the cancellation experience when I moved out was HORRIBLE !!! First of all they told me I had to pay for the coming month, even though I had already been gone several weeks. ( was prepared to pay for the days I wasn’t there up until the cancellation call, but not for an entire month after that. I was next told I had to pay a $50 restocking fee for equipment that was already there. The last nail in the coffin, was that I was told it was my responsibility to go back and get the equipment that was there before I moved in, and return it to them. And if I did not I would have to pay $150 !!! I will NEVER NEVER NEVER use this company again for anything and advise others to STAY AWAY as well.

7 months ago

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Juliana Riccardi Los Gatos, CA

They raised my price now $30 higher than when I started without notice, slowly $10 at a time, without any real notice, for basic copper wire wifi at 25mbps. There is no where on your account online to view your speed and service details. It's amazing how sneaky that is. The industry is offering fiber optics at GB speeds for what I'm paying for the lowest speed. I'm paying $80 a month for the 25M/2M, and ATT and Spectrum are offering 300-500 mbps for $40 a month. Wow. I've been on the line for 1:20 minutes with their loyalty program to get price down but their "system is slow and not loading" - holding for 20 minutes at a time with an update that they have to place me back on hold because the system isn't loading. They are lowering me to $60 (once I get off hold), and I'll be cancelling my service shortly after that so I can get $40 for better speed with ATT or Spectrum. Terrible experience. Not to mention months ago, the speed was less than 25MBPS - we couldn't use basic internet at home, and had a technician come out. And they have the nerve to keep raising prices and take advantage of customers.

7 months ago

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pravinawasthi Irvine, CA

I had very bad experience with frontier, I get outage and when I called them they were not able to do anything online and gave me appointment after 5 days. Nothing happened during those five days, no communication, I was keep calling and they keep saying we are putting you in our priority list. I was able to get Spectrum installed same day request. When I called them for cancellation of the service the call was not answered for 2 days and finally I got hold and when I see the bill they are charging $50 for restocking fees. This is rediculous, they are not able to provide the service and even looting customer with such charges.

7 months ago

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Dakota Bellinger CA

The only reason anyone I know has frontier Internet is their total monopoly in this are, and that's changing with satellite Internet. Their speeds are slow, they are unbelievably unreliable, and their service is abhorrent.

3 months ago

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Z E Terre Haute, IN

I was with them for over 7years and the customer service has been awful from day one. Constant price increases too. At some point they started contracting the hotline overseas to make matters worse. The Internet speeds were usually very slow and many times not usable. I recently cancelled service with them and they attempted to keep charging me. Then they tried to charge me 70 for their router box that they sent me. I shipped it back and now they they want a 50 dollar restocking fee,plus state tax. They instantly turned it in to collections. Definitely stay away from this business if you can

6 months ago

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Jodie Weiler Philadelphia, PA

I called June 26th to get internet hook up the soonest they could come out was July 10. July 10th a technician came out and said they needed the bucket to reach the pole they would be out later that afternoon. They never showed so the 11th I called and was told they would be out that day, they never showed. When I called they tried making me take another appointment in a week! I said no they need to do their job when it says. I even answered their text saying they would be here. Then the customer service representative hung up on me. So much for the costumer being right.

8 months ago

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T N Miami, FL

If you lose internet for 3 days… all they’ll do is give you a $5 credit. At least with AT&T, the technician came out the very next day. They increase your rates almost monthly and when you get tired of it and cancel, THATS when they try to win you back with a lower price (after disconnect). Then they go right back to hiking your prices a few dollars every month. If you work from home, there are definitely cheaper providers out there. All this is to say, I miss AT&T and how at least they offered a $50 credit when my internet went out for a day.

8 months ago

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Max Wilder Lake Havasu City, AZ

If you want to chase your bill each month because they are always adding additional fees, you should sign with Frontier Internet. They cannot be trusted to sign up with auto billing. They constantly change your billing price calling it promotions have expired. They are stupid! They could keep customers by charging everyone the same price by speed requirements. The management team and marketing team should all be fired! No wonder they filed for bankruptcy.

8 months ago

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Shay Stott Dallas, TX

I got Frontier because I liver in a rural neighborhood and they brought fiber to our location. Before that I had Nextlink Internet which is line of site wifi and any other service out where I lived was the same. First reason I gave Frontier one star is that I have had the service for a little over 6 months now and have been without service 7 times. Each time lasting at the least 1 day outage up to 6 day outage. Frontier will cancel service calls even if you tell them you are still having issues because they use an automated system that no one mans which is what I was told by customer support. So if it gets canceled it is the automations fault not Frontier. Frontier has an internal process that is suppose to burry a line within two weeks after the install. We kept getting our connection severed because still after 5 months we still did not have our line berried. Now they did finally get the line berried but since then we have had an outage in our area every week since and it takes at the least 24 hours for the issue to get resolved if not more. I do not think Frontier is a good ISP they have no end user agreement so as long as you get internet one day a month you are required to pay them. And what I was told by customer care, is you signed the agreement when you sign up for the service. Frontier should not be in business in my opinion. If I would have known before I decided to switch how bad it would be I would have stick with Nextlink because even though the service was slower it was more reliable and I would get any issue resolved in less then an hour not days like Frontier. I would say if you have any other options in your area, or if you are thinking about switching do not go with Frontier. Slower is better then fast and not caring about the customers that support you.

9 months ago

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You don't need this Falls Church, VA

I'd give Frontier zero stars if I could. Signed up for the internet, took 3 months to get it installed because every technician they sent out wasn't carrying the right gear to install the service, even though they knew what was needed. Fast forward 6 months, service goes down. I get it farmer cut the line mowing. Appointment to fix it was a week away, the person for customer service said our internet was working even though we were submitting an internet outage. They fix the line, service works for 2 days, goes down again, out for 2-3 days. Works one day and you guessed it, down again. They said they will expedite the technician, it's 19th June 2023. He is scheduled, (expedited) 29 June 2023. They don't care about the customer at all because they know we have to use them, since it's the only available internet in my area. I miss xfinity, never had a single issue. If I had the money I would buy frontier and fire everyone there. Worst business practices ever.

9 months ago

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Heeju Lee Los Angeles, CA

BE AWARE, they charge you $50 cancellation fee plus 1 extra monthly charge and it will take forever to cancel their service as they pass around the agents. Not to mention, I never got the reward card, they will have frequent disconnects (more than like 4 times a year), and they will take at least several days to more than weeks to fix the outage. They will never give you a waiver for the service outage even if it was out for almost a month, instead they will constantly threaten you to charge you if the disconnection is your fault (it was always their fault). I really can't recommend this company to anybody. I REALLY HOPE this review finds everyone considering to use this company. Please don't. I had Spectrum before Frontier, despite it's a cable service vs fiber service, it wasn't worth for me to use the fiber connection with this company. Their slowness in repairing the internet hurt my business seriously, so I had to cancel their service since I can't risk another disconnection. I will never use them again.

9 months ago

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charisse wenger

We just switched from Xfinity to Frontier. There service is horrible. We are a business and our internet has been down for 2 days. You can't run a business with no internet or phone connection. We put in a ticket request yesterday and nobody showed up. We had to put in another ticket today and maybe they'll have someone here today. I'd like to see their main site shut down for even a few minutes. They would loose billions of dollars. Instead they don't care about anyone else's business that can't run because of their incompetency. Do not switch to Frontier. Use Spectrum. I've had them for years and never had issues with outages.

10 months ago

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P Syverson Dayton, OH

Closed the account and moved out of state. Charged an additional month then charged a restocking fee not listed in the contract. What will they charge me next month?

3 months ago

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Rohan Singh San Diego, CA

Frontier increased my bill. I canceled but then I had to pay $50 to return their old equipment. Also, I canceled on May 10th but I still had to pay for the entire month of May. If you have the option do not use them as your provider.

6 months ago

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John Roye Dallas, TX

Two outages this week lasting for most of two days has destroyed my work from home. Frontier has terrible reliability. Worst I have ever had! Too cheap to design enough servers to keep up with demand. You will not be the first or last company that failed because you grew too fast screwing your customers

7 months ago

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Snake 1776 West Valley, NY

Twice now on 2 occasions I had technical issues with my connections. Both times I had an appointment and was given a 4 hour window when the technician would show up. Both times i waited more than the 4 hours, both times the technician NEVER showed up. My internet modem is working but has a red light on it and my download speed is much slower than the service I am paying for. I will be looking for another provider as soon as possible.

9 months ago

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Michael Cole Miami, FL

Heads up neighbors, if you use Frontier, be ready to waste a couple hours of your time cancelling your account. They set up their system to get new customers in and taken care of quickly but if you want to cancel they make you spend hours. There is no workaround. They had decent service, but never again will they have my money. If you detest companies that make quitting services purposely painful, perhaps you should be aware of these tactics.

11 months ago

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datahound6 Bradenton, FL

third choice. I had Frontier fiber Internet only service, advertised as 500 mbps. typical download speed was actually 380 [tested via speedtest.net]. Marketing policies are next to neanderthal .. refused to match competition's offers, $10 disconnect fee buried in the fine print, charge for entire month even after they turn service off 2 days into the period. Service was reliable [in my area, the fiber is buried, so even Hurricane Ian didn't affect (but I couldn't use anyway because power was out]. Sadly, customer service has zero apparent authority to try and save accounts [so company has to spend big bucks on advertising to try and get me back, while hoping the cable competition doubles their prices].

1 year ago

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Jenny Reed Tarpon Springs, FL

I think 1 star is to much. I made a appointment for 01-09 and then had to cancel. I was told 1-9 was the earliest they could install (but I had already canceled) they show up at my door 1-2 @ 7:15 in the morning after we left for work and I get a text saying "Congratulations" your lines have been buried and then I get customer service and a snotty young lady who definitely takes no pride in her customer service skills. And so I text the young man I made the appointment with and left him a VM but of course no response. Ok, Spectrum...hello old friend! I wouldn't switch to Frontier if they paid me. Very disappointing.

1 year ago

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InReviewsWeTrust Winnsboro, SC

The worst service provider I have had the unfortunate privilege of using. Speeds do not match what they advertise but the prices do! You pay higher prices for barely any connectivity...If you can even use it. I'd honestly give this a no star rating if I could it is that bad. There is a clear reason as to why the company is bankrupt! In my area they refuse to take in new clientele because they admit they can't support their current clientele. If you're looking for a service provider, try others before paying this company to drop off a little black box that does nothing. I certainly wish I could.

1 year ago

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Kathy Schmitt Hemet, CA

Worst company I ever had to deal with. Customer service is nonexistent and their service technicians lie. The fist time my internet went out because of fallen telephone pole by my house, it took over a week to get someone out after not showing up for first appointment a week out, postponing my second appointment for day after, and attempt to postpone yet another day. Only my screaming fit brought someone out and, even though I told the person making appointments exactly what was wrong, technician showed up not believing me and wasting a half hour before realizing I was right, but he wasn’t prepared to fix it as it was a 2 person job requiring special equipment. They had to run a new line up telephone pole and reattach it. Apparently, they didn’t reattach it properly as within months the line started to give way causing internet problems and then fell down altogether leaving me with no land phone line or internet. I couldn’t get repair appointment until a week out. I waited at home all day waiting and nobody showed up to fix it. After researching where my repairman was, I found he had closed out my repair ticket declaring he had fixed it although he never came to my door, never came up my street, never contacted me. The repair required a truck with bucket and 2 people and a lot of time, therefore, I knew the technician lied. I had to make another appointment which took another week. At my second appointment, the very same thing happened: nobody showed up, nobody called or texted, no truck drove up. I found that the technician again lied about fixing it and further lied that he tried contacting me. They made another appointment for another week out despite my rage at this point. I have been without landline phone and internet for THREE weeks. I finally had to find another provider for phone and internet and they will be installing new service in a couple of days, with much better speed at less money. NEVER EVER consider gong with Frontier. I have NEVER encountered service this bad ANYWHERE from ANY other company!!!

1 year ago

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Penny Smith Manteca, CA

For the last two years they have been trying to force us to change to fiber. 1st time I said not interested. Workers at front door the next am. Sent them packing after I told them we didn't order. Five days later they cut off service. "we thought you changed over. Took four days to turn it back on - weekend Second time we called to check on the details of changing. Told them we would think about it. six days later or service was disconnected. took two days to get it turned back on. Last time after ignoring dozens of emails service was disconnected so called tech. Guy gave me a BS story and asked if I wanted to upgrade. Heck they can't even keep from messing with me every six months. This guy told me what a great trouble shooter he was so he wanted me to disconnect the power cable from the outlet to the modem. Told me that there was likely "static electricity TRAPPED in the cord" and that swinging it around over my head would discharge that. Played along like I followed his instructions though I never disconnected anything and magically the service was back up within minutes. Other issue is that my month bill every month on the day its due shows no payment balance but if I reload the page it will not show the amount needed to bring my account up to date fully so they then post a late/credit charge of $35. WOULD NEVER consider giving these a*** access to autopay Don't consider them - run away!!!

1 year ago

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Robby Brown

The only thing frontier is really good at is reliability. It is a stable service. That being said, you can expect to get slightly less than half of what the advertised speed is that you pay for. If you pay for one gig of service. You will slightly less than 500 Mb per second. I paid for a gig of service and never gotten more than 478 Gb per second at any time. I decided to downgrade since I was not getting what I was paying for. After downgrading to 500 Mb service, I get about 200 Mb per second. Also, the customer service is absolutely horrendous. The worst customer service of any company I have ever experienced in my entire life. Do not do business with this company unless you have to. Unfortunately, in my area, the other option is spectrum. I refuse to do business with them. As soon as a faster option is available in my area, I will drop frontier like a bad habit.

1 year ago

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Jeff Shiflet MI

This company is the only choice in my part of the country unless you want satellite and goes out every time it rains. It took a month once to get a relay replaced in the building they meet and take their breaks in. I care for my elderly parents which ment I could go to my home a half mile away because they couldn't contact me. Oh yes and the insisted I pay for that month. Now today's problem called to get my home phone turned off since I can use my cell over my internet. They disabled my internet also and insist someone will have to come to the house and reset it. So once again I am at my parents house or should I say parent now for 9 days until it is fixed. I also can't FaceTime with my family overseas because of the lack of cell coverage. Wow so nice of them going down Monday morning to talk to a technician and see if they will help me out. Doubt it but worth a try.

1 year ago

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Claudia Zuluaga Orlando, FL

I am giving this company one star because zero is not an option. My internet stopped working completely in the middle of my work day. I spent 5 hours on the phone over a period of two days- most of that time on hold. When I asked to speak to a manager, I was told there was no way to transfer me, but that the manager would call me back within an hour. The manager never returned my call. I was given conflicting messages about when a technician would be coming to correct the problem. The time range changed from a Monday afternoon to Tuesday at 8am then to Tuesday from 1 to 5pm, so I was forced to be home waiting for the technician for two days without internet while I was supposed to be working. All of this while being told that my request was being prioritized. The technician finally showed up the second day - Tuesday, just before 5pm. I can’t imagine what happens to clients who are not prioritized.

1 year ago

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Shirley Jones Medina, OH

I had internet which was decent for a couple years then had to switch to phone service for a work from home job and it's been a nightmare. First off, the technician who installed the phone and new modem for it took my old modem and didn't flag it as "returned", so they think they are charging me on my bill for "unreturned equipment" and refuse to take the charge off, some two months later. I tried to log into my work system today to work and discovered for some reason I am unable to receive calls even though I can dial out, so can't log into my system to clock in so thus far have lost three hours of pay and they can't fix it right now. Now I'm screwed. Thanks, Frontier. I won't be able to pay my bills now!! So done.

1 year ago

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David Andrus Stafford, TX

I don't even want to give them 1 star. Terrible connection quality and reliability (yes, on FIBER), terrible customer service, opaque billing policies. I had their fiber service for one month and lost connection for extended periods probably 8 different times. Every call into customer service was the same: "There's a problem in the field and we don't know when it will be resolved". How do you make Comcast look amazing? Even returning their garbage equipment was a pain. Do yourself a favor and just burn your money instead, you won't have to deal with their customer service when doing that at least.

1 year ago

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Bill Cash Fort Wayne, IN

I live in fort wayne indiana and i have frontier gig fiber and its ajok gaming sucks download sucks ..speedtests says it all..i have ran speed test all different times day and night...with the same results complete trash gaming is no fast like it should be on fiber...i downloaded a 15 gig game took 20 mins..how pathetic is that! Had several techs here with no resolution.new drop put in not running properly. This has been going on for 4 months with no fix..so problem is from pedastal to hub or from hub to office..i have contacted their so called office of the president with no resolution...all the managers here have told her lies saying there is no problems here when clearly 6of 6 techs that been to my house say there has been a problem of 6 months or more..i have all the proof to fight hem tooth and nail..I will going to be filing acomplaints with the Attorney Generals office of Indiana..also with the federal trades commision and also filing a formal complaint with the fcc...i promise this will get investigated ..i have already soke with a few already of what i can do. I have gave them the benefit of thedoubt and ample time to rectify the problem and held off filing these complaints..now im done playing games

2 years ago

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Deena Smith Westland, MI

would give zero stars if I could. Order service, doesn't work. Bill you the whole time. Charge all these charges out of the blue. "Surprise charges". Change your phone number multiple times without informing you. Sends the tech out, he says, "Oh I can't do this today, I have to pick my kid up" or " Oh man this is a big job. Do I really have to do this, are you sure you want this"? Doesn't do the job. Suppose to come today, does not show. Call customer service, they say he marked down that he came and completed the job. They are literally robbing people. How do you pay for a service you haven't had working since you got it? Also, they claim you owe 3 months when you've paid EVERY month. I think it's time to take this to Ohio attorney general. I've had to before and they did do their job. This is ridiculous, a scam of a company. Unprofessional, rude, and customer service is a joke. This is just what they are doing to my Mother. They did the same to me years ago. Sad to see no improvement in the company.

2 years ago Edited February 10, 2022

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v3ng3nZ 2010 Danbury, CT

Not even installed yet and I can tell they are ful of it. Had to reschedule appointment 3 times and lost 3 days of work. They sold me on their "fiber GB internet", got many fliers in mail. I signed up and now they are waiting for "contractors" to actually connect the fiber to the internet via splicers. Its cold and connection is underground, and they probably wont touch it until spring. What a joke. If this is how they treat new customers I do not want to stick around and wait to become an actual paying customer. Its obvious the company does not care. The people involved in rolling this out should all be fired because they have no idea how much money they just cost the company. By Frontier, nice not knowing you.

2 years ago

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Jenna Caston Monroe, NY

Was on the phone with a rep setting up service for over an hour, we got disconnected and he never called back. I called back and only half of the service was set up, the second rep did not offer me any of the specials that the first rep did so I had to stay on the phone for over another hour working things out. I was told that I would hear from the service department in regards to scheduling an appointment to get everything set up in my house. I received a call at 7 PM that night, I did not answer it so I called them back the next day. When I called them back they could not find my account with the account numbers I was provided with, nor my name, address etc. After being on the phone with him for over another hour I wound up asking him to make sure everything was canceled because I was not wasting any more time. People were nice, but did not seem like they knew what they were doing at all. It was incredibly frustrating and a waste of time.

2 years ago

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Michele Switzer Webster, NY

This has been a nightmare. If I could give zero stars I would. I have tried to set up new phone service for my 80 yo mother who is dying of cancer on Hospice for over a week now. I have spent over four hours on the phone with Frontier. Know that ALL their calls (sales and customer service) are outsourced to Brazil, and that NO ONE there has any idea what is going on or how to help me. At this point, I'm just trying to cancel the service, but I've been unable to do so despite spending over an hour already AGAIN on the phone today. DO NOT use this company! They do not follow American business rules and are not regulated. Once you start down the path with them, you will spend literally hours on the phone with you and will be billed, despite your phone service not being set up and not working. I was on the phone today for over two hours just trying to get the service cancelled. Truly, I am a physician, this is the most despicable and, in my opinion, illegal operation I've ever encountered. Don't believe the positive reviews...I've read that Frontier offers incentives to its existing customers to do so.

2 years ago

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Irine Torrance, CA

Frontier is a scam who gives out false information each time you call them. I signed up for service at 39.99 a month with no router as I had my own. First bill came in at 49.99 along with the activation and installation charges. When I inquired about it, they said that even if you use the router or not, there will be a $10 charge. I argued with them saying that was not told initially when the order was placed. After 2 hours of argument, they said they will ship the router within 2 - 2.5 weeks. I have still not received it and when I called back to check on the status of the router, they said an extra $10 will be charged. Also they promised 500 Mbps but only 50 Mbps is actually provided. They neither have any record of earlier calls which I believe is a total bluff. Do not use this service, its been total disappointment since day one. I will be writing this all over internet.

3 years ago

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Misty Wisdom Floresville, TX

I have Frontier for over a year and the customer service is horrible very rude every person I've spoken to I've waited 10 hours on the phone that is not a lie also it drops all the time the only thing available in my area so I can continue to use it but it's horrible I'm so looking forward to someone else being in my area so I won't never have to use them again I have never in my life came across such a rude customer service or waiting hours and hours if you have an issue with your service you have to wait a week for them to come fix it and then they give you $9 is $4 off your bill so do you want internet I highly suggest you find another one other than Frontier because it's not only horrible but the service is horrible customer service cheap boxes

3 years ago

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Stacey Recchia Watertown, CT

I had a confirmation email for services to start on 10/5 between 8-12 , at 11:45 I decided to call as no one reached out, they had no recollection of what I was talking to and told me they could get someone out in 2 days. I own a mental health business with clients who need help today, not in 2 days. I intentionally chose this day as out location opens the next day. Bec was the most unprofessional, mocking rep I've spoken to - she refused to escalate, told me to google the email addresses for the higher ups as she can't give out their information to protect them. Absurd, business emails are for this exact reason- they are thieves and a reason their company is going bankrupt - stay away they will make you feel like it's your fault. THE WORST.

3 years ago

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TommyT Flower Mound, TX

Very deceptive and bad service. First they claim your rate is locked for 2 years. After the 1st year they increase the rate for the router fee. So the router fee is excluded from the rate increase agreement. Then after 2 years when you the contract expires and you cancel -- they will stick you with another $9.99 broadband cancellation fee???? very desperate and deceptive? Not only is Frontier Communications a rip off and deceptive, the service sucks. Every time it rains or snow, the service either disconnects or is so slow you cannot use it. When you call for service, they come out when the weather is good again so service is back to normal?? so they will never fix the 'bad weather' disconnect issues.

3 years ago

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Pamela B Fairmount, GA

Frontier has my area locked in and no other providers can e used or will service the area. It is beyond troublesome. On both sides of our area they have fiber network lines available. Frontier provides speeds up to 2.9, Yes I am not kidding you !!! Covid shut down our office and I am unable to work from home because either the bandwith or simply too many people sharing the lines ow whatever wont allow enough speed to run my VOIP telephone preventing me from working from home. Now on 2 sides of my subdivision ETC offers fiber lines, but they wont supply to our neighborhood because Frontier supplies service to this area. But Frontier can not sufficiently service or supply the area, but they aren't doing anything to resolve, The have no ports for business lines, and they don't care. How is this business regulated and I pay a monthly fee to the FCC. I am thinking that every customer pays an FCC fee and other fees at $1.19 that ads up to a nice healthy paycheck for not doing anything helpful I have been a customer for 20 years and for 20 years the service charges my $69.00 for high speed internet in Fairmount GA but my service hardly lets me stream you tube or netflix.

3 years ago

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Connie Rasmussen Sherburne, NY

I am staying with my parents during quarantine and the DSL of frontier is more like dial up. Every single solitary time their phone rings, the internet cuts out for 2 to 5 minutes. And another 5-12 times a day it just stops for no apparent reason like someone stopped sending the internet. 1-3 times a week the modem has to be rest which takes 5-10 minutes. I am teaching online classes and this is impossible! Soo frustrated. If I could rate it a negative 10 I would. My dad has called many times and is told he has the best that they offer in his area 5 miles outside of Cazenovia, ny. It took 30 hours to upload one client photo gallery. I could only do 4 pictures at a time or it would crash every time or freeze and have to start over. Horrible is not a bad enough term for cost of 35$ a month. They should be paying them to keep it! Just a little in the country and no options. It’s 2020 can’t we get this figured out! You take all the money! Upgrade the cables. DSL is NOT supposed to be disconnected by every single phone call in or out!

3 years ago

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shellie bocknor Lakeland, FL

FRONTIER IS THE WORST!! I have been a customer with Frontier for 3 years. I recently had fraudulent activity on my banking account. Through the hassle of getting things back in order, my Frontier account was suspended. Totally my fault. However I called to have my service reinstated. I paid my bill... they told me I had to pay for a reinstall too (even though I still had the equipment. Um Ok?) I didn’t argue. They told me they would save me money and give me the “new customer rates”... well this is a joke! My bill is going up from $36.84 a month to $59.99 plus tax and fees for the same service.. I told them this isn’t saving me money... as my bill was lower before? The sales rep said this was the best she could do; however since I had been a victim of fraudulent activity, she would cut the install service fee in half, from $75 to $37.50! I thought ok, great thank you! Even though I would be paying more, I thought ok. I will go with it anyway. She scheduled my install for Saturday March 14th from 8am-12pm. I thought all was good. BUT NOT SO FAST.... the morning of March 14th arrives; I ensured to set my alarm, didn’t want to miss the wifi guy at 8am!! Lol. My husband is a boat captain, didn’t want me to be home alone with this guy in the house so he rearranged his charter schedules for the morning (yes that’s on us - but safety is important these days. I think most people would agree). By 12pm no one had arrived from Frontier. So I called... after a 10min hold, a very rude customer service rep and 3 transfers later... I was finally told, that my order had been cancelled!! Cancelled!??!! Cancelled by who I asked?? I was told it was not done by a person, but offered the excuse that Frontier has a system glitch and sometimes it cancels orders...! Wait, what??? You mean to tell me that you know your system just automatically cancels orders and you have done nothing to fix it?? So you’re in the business to just waist your customers time!!?? I see that the system that took me money wasn’t cancelled!!! Frontier had no problem taking my money, over $250!!! That system is running just fine!!! I then asked for the install fee (as a reminder it’s supposed to be $37.50) to be waved. I was told no! In fact, I asked to speak to a manager, and was told no. I was told that if the managers spoke to everyone who asked, they would be on the phones more than the customer service reps...!? (Well, if your company is having that many complaints a day - maybe it’s time to look within- fix your company, retrain your staff on customer service and support)!!? I then advised I wanted to cancel my service.. and speak to the retention team (you know - the team with power!??! ) After a long hold, I was told no again!! Are you kidding me???!! I was then told the promise of the “half waved install fee $37.50” didn’t even exist, another broken promise by Frontier!! That I would be paying the full install fee!! Obviously this company cannot keep their word!! I advised your calls must be recorded!! You must be able to pull that call - to hear what I was promised as a customer, so your company would get the sale!!??? Nope!! The best this customer service rep could could for me, is give me a $25 discount and reschedule the install for a week from now!!!??!! Are you kidding me??!! What’s to keep their system from cancelling my install order again, “with this system glitch”?? Waisting more of my time and costing my family more money!!?? And what assurance do I have of this $25 discount?? That’s right, Absolutely Nothing!! FRONTIER ARE THIEVES !! They take our money and our time!! And so far I have no product or service for any of it!! Anyone thinking of joining Frontier... my advice DON’T!! Go somewhere else... anywhere else!!!

4 years ago