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Cox Internet

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6.2

Overall Score

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LAST UPDATED: March 21st, 2024

Cox Internet is a major part of the internet service providers industry. It provides about six million customers with internet access and is one of the nation's largest broadband companies right now. Currently, Cox Internet is only serving select areas across the country.

The internet provider offers customers a download speed up to 1 Gbps and up to 1 TB data cap. Cox's monthly prices start at $49.99.

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As a company, Cox Internet believes in giving back and making opportunities for its employees. Cox prides itself on being charitable in their communities and have a wide diversity within the company. Cox Internet is a constant innovator in the internet service industry.

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The Good

  • High Speed Internet Plan
  • Bundling Options
  • Affordable Prices

High Speed Internet Plan

One of the most important features of internet service is the download and upload speed. Cox Internet provides excellent speeds to its customers. It offers five internet speed options for customers to choose from. Those Cox internet plan options include the following:

  • Cox Internet Starter 10 — $29.99 per month, 10 Mbps
  • Cox Internet Essential 30 — $39.99 per month, 30 Mbps
  • Cox Internet Preferred 150 — $59.99 per month, 150 Mbps
  • Cox Internet Ultimate — $79.99 per month, 300 Mbps
  • Gigablast -$99.99 per month, 940 Mbps

What might jump out to you is the high-speed access on the upper end. Cox internet service offers some impressive download speeds, a high speed internet connection, and a quality gigabit ethernet plan.

Bundling Options

Most cable modem providers give you the option to bundle cable TV and internet, and so does Cox. But unlike the competition, Cox service has nine ways to bundle:

  • Bronze Bundle — $89.99 per month, 140+ channels, 150 mbps, phone
  • Silver Bundle — $109.99 per month, 140+ channels, 300 Mbps, phone
  • Silver Bundle — $129.99 per month, 170+ channels, 940 Mbps, phone
  • Gold Bundle — $129.00 per month, 250+ channels, 300 Mbps, phone
  • Platinum Bundle — $159.99 per month, 250+ channels, 940 Mbps, phone
  • $64.99 per month, 75+ channels, 10 Mbps, phone
  • $74.99 per month, 75+ channels, 30 Mbps, phone
  • $94.99 per month, 75+ channels, 150 Mbps, phone
  • $137.48 per month, 140+ channels, 30 Mbps, phone

You can see more details on Cox's website and customize your plans to include phone service and Cox home security.

Most of these bundled services have a two-year contract.

Affordable Prices

Cox's internet package prices are competitive for the industry and are lower than some of its competitors' prices.

The ISP also provides residential customers with a lower-speed option (the Essential package) if you don't need as much power behind your internet usage. The prices stated above do not include taxes, modem or wi fi router rental fees, or the $10 per month surcharge for a month-to-month contract instead of a one year contract.

New customers can also receive a discounted price for the first 12 months.

These prices are not exceptionally high and are even low compared to some of their competitors' prices. This is especially true for the higher packages. Some other internet service providers charge almost double for that high of a speed.

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The Bad

  • Data Limits
  • No-Contract Fee

Data Limits

Cox gives all its customers a data cap of 1 TB per month. As far as data caps go, 1 TB is common in the industry and provides users with plenty of data.

Customers who surpass their data limit will be charged an additional $10 per up to 50 GB excess data used.

This can be an issue for customers if they want the speed that is associated with a certain package but need more than its allotted amount of data. Not all ISPs put caps on data usage, and unlimited data plans are growing in popularity, so this does put Cox at a disadvantage.

No-Contract Fee

Most service providers will require you to sign at least a 12-month contract, and Cox is no different unless you're willing to pay more. Cox charges $10 per month if you want to forego a contract.

However, some internet providers offer month-to-month plans with no added fees, so if you're not sure if you'll stay in one place or stick with Cox, you might be more interested in working with another company.

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The Bottom Line

Cox Internet does a good job of providing a lot of options for their customers to choose from. These packages are very reasonably priced and compare well with their competitors in the industry.

There are a few drawbacks to the services provided by Cox Internet, like the data caps on their packages. Overall, Cox Internet could be a good choice for customers who are looking for specific needs to be met.

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Star Rating

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3.1

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446 Reviews

Review Breakdown

5 grade

26%

4 grade

22%

3 grade

20%

2 grade

11%

1 grade

20%

Sentiment Criteria

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Quality

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Service

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KIMBERLY & TINA CREAN Peoria, AZ

Covid my only option right now for in home internet. It sucks and is expensive. I had to recently upgrade my system again and the service got better, but it was almost double the price I was paying, 179.00 a month is too much for in home WiFi. If it was not a nessasary evil I would not have it.

2 months ago

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Andrew Aaberg Vista, CA

All these 5 star reviews are pretty darn well spoken. It's remarkable that people have such wildly inconsistent experiences with Cox! It's either the greatest internet you've ever seen with stellar customer service or the absolute worst. My experience has been the latter. The service reps suck, they'll literally lie to you to get off the phone with you. The service is inconsistent at best and absolutely terrible at worst. Good thing they have a monopoly or they'd be outta business and we'd have a decent provider.

8 months ago

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Michael MacKinnon North Smithfield, RI

Why aren't communications companies regulated like utility companies? The average consumer has no advocate. When these creeps engage in pseudo charitable activities, they give from one hand and stick the other in your wallet. They're not giving anything away until they can raise these monies from us. Until consumers can be assured of proper regulatory practices these animals will continue to run rough-shod all over us. Remember the Romanovs. That's what it might take. A few of these cooperate pirates taken outside and properly beaten may a cause a rethinking of cooperate models. Cox attracts new customers with 29.99 but almost doubles it next year and every year they want a little more. I'm positive they are throttling. We are the ones paying for corporate competition - the corporations are the winners and we are the losers. Don't feel too sorry for remote workers - there are plenty of corporate arrangements to help these people with their communications and we're probably helping out with that too.

2 years ago

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Doug , FL

I just donated 2 hours of my life explaining the flaws of their signup process, all for the betterment of future customers. First, when I signed up on the internet, paying the extra fees to expedite the process, I was given a choice to buy my own or rent equipment. Fine. I weighed the options and rented, and the equipment was delivered. The instructions with the equipment stated, 1) Find and active coax connection, 2) plug it in and wait 10 minutes, 3) enjoy. Well, you know, I plugged it in to a coax connection that was in the best location, no work. Then, at the advice of a technician now involved I plugged it into a coax active with DirectTV, no work. Set up an appointment with technician to fix it. Then my son told me he paid $150 for one of the coax connections for Cox internet. I tried that, it worked. So when the instructions say “active” coax connection, that means one where Cox has had a technician work his magic on at $100 a pop. No where in the signup process or equipment instructions was I given that information. So I went over this experience very carefully with the person on the phone in the hopes they could clarify the missing link to the customer, the correctly wired “active” cable. Will they now communicate this? Honestly, having lived in Gainesville since 1979 but also spending 10 years in Tampa, this is such a one-horse town.

3 years ago

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Bill Fredericks Williamsburg, VA

There are 2 reasons I'm not satisfied with Cox internet service. 1) When it rains, the internet intermittently drops out often even in light rain when raining for a while. There is likely some problem with the wiring outside and/or in our neighborhood. 2) When it is not raining, our speed is poor. I have been doing speeds tests and logging them in a spreadsheet. We are paying for the 150Mbps plan, but we rarely see above 50 Mbps down and above 10 Mbps upload. If we had a consistent 100 Mbps download, I would not be complaining about Cox, but our service is bad enough that I'm taking this time from my family on a Sunday to write this.

3 years ago

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David Plummer Glendale, AZ

Fifteen years ago, Cox was a real stand up company. Service was reliable and phone support was easily accessible (and without having to wait for extended periods). But they have been on a steady decline since then. Of course they hide behind technicalities so as to avoid responsibility. I understand, and even agree, that property OWNERS have responsibility to fix issues on their own properties that connect to the closest Cox box. But, renters exist as a legal entity that separates them from the ownership of the property. Renters pay to use the interior of their unit. Renters do NOT own the building. Renters do NOT own the roof. Renters do NOT own the space around the wall studs. Once you go behind the wall (i.e. the wall cavity), the duty to fix issues shifts from the renter to the owner and other suppliers. Cox actually expects a renter to go on the roof of a building to fix their equipment. Cox expressed point blank that they didn't care if the problem I was experiencing was also occurring to any of my neighbors. And then they wonder why they get two stars now when 15 years ago they would get 5 stars. When a Cox tech was out, they found multiple "splitters" on the roof of my apartment building. It was the "splitters" that was retarding the quality of service into my unit. If this was affecting my unit and there were many other "splitters" on the roof, there is a good chance that some of the neighbors are not getting optimal service. But Cox personnel expressed that it was all the other renters' problem. They didn't even express any interest in getting together with property owners or managers to ensure the problem isn't impacting others. That tells the story of Cox these days. They take your money with (service UP TO certain MBps) and they have no interest in assuring their service actually DELIVERS the service speed they sell. And of course, they hide behind the "UP TO" terms. So Cox customers are supposed to just pay the monthly bill and just accept whatever service Cox feels like delivering.

3 years ago

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Richard S Mission Viejo, CA

I've lived in several US cities. Most of them I used Cox when available because they were the most familiar to me. Looking back, I have only bad memories of them. In each of the places but Vegas was probably the worst. Not just bad but illegal. I have had several complaints about conflicts of interest and allowing law enforcement access to my dwelling without my permission. And alternatively, not taking care of their responsibility when lines were faulty outside of my residence. I really don't even want to give them 1 star but just trying to be fair because there were some days everything worked correctly

3 years ago

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Molly Fowler Chalmette, LA

What a bunch of hooey. They have a big footprint in the south and it’s too bad they do. They are all talk and very little action. Clearly their advertising company are not customers. No way they could live with themselves promoting this kind of mediocrity. There are actually 3 employees who gave me their personal cell number to help me get around the morass of their system. That says nothing to me about the company except that they hold way too much power. If those employees had a decent option, all have said they would take a job elsewhere. Service is slow. They play games with the quality. I pay the maximum and do what I can to get what I can. It’s mediocre. Cox values only the dollar, and not their customers. And for what I pay? I’ve had premium service for a third of my Cox bill in a major city! If you have a choice, pick a better company. This one stinks.

11 months ago

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Barry English Green Valley, AZ

I purchased cox for the speed and upload speed. Very expensive compared to where I used to live. Now Jacked the price up after a year so 2 times what I was playing for fiber optics before I moved. The reliability is the main issue. have at least 1 hour network outage every week( during day time hours).

11 months ago

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Kelcey Howard Edmond, OK

Not happy at all. We have had our internet go down over 10 times in the last month. Customer service will not help either. They just keep saying the same thing. “We don’t see any problems so this shouldn’t be happening”. Okay but it is happening. They told us they do monthly maintenance which I understand but this is too much. My boyfriend works night shift and relies on using internet during the night and half the time he can’t. We are not getting what we pay for and are about to start looking somewhere else.

1 year ago

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Richard Henderson, NV

For a short while Cox was fine and worked well and that’s the only reason I am being fair by giving them 2 stars ⭐️. Then after 2 years they said they going to Jack our bill up. So we called to lower our service. The bill was consistent for another 4 months then started making up crap we are using more data and started sending us random higher bills. They wanted to argue with me so I told them cut it off I don’t need your nonsense.

2 years ago

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Byron Mesa, AZ

In my area COX is an overpriced monopoly. As of this writing I have the "Cox Internet Preferred 150" which costs $87.99 a month with a 1TB cap. The introductory cost of this plan is $59.99 for one year, which is very misleading because most sources quote this price as the cost, but of course COX will jack up the price after the first year. COX intentionally gouges their customers because they can! 2 stars because it at least works most of the time.

4 years ago

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P. Pollock Laguna Niguel, CA

Regrettably, the area in which I live is ONLY serviced by Cox and TV reception without cable is pitiful here. So I m over a barrel with Cox as the only provider. Issues: 1) I pay extra for a recording box. The system fails occasionally and they have to reset the box, which in turn, erases all of my saved programs . Is there any compensation for this? Heck no. 2) Compared to Time Warner which my friends have about 20 miles away from here, the COX service is WAAAAAY over priced for what you get. 3) They only offer TV service in "packages" Ther packages force you to pay for stations in languages you can never understand. Forgive me for not speaking Korean so that I an actually understand what I am paying for. 4) Much of what they charge you for in that package are shows trying to sell you something. What? I have to pay to watch you try to sell me something I do not want and will never buy?

2 years ago Edited December 30, 2021

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Maya My McDonough, GA

Much pricier than everyone else but it's likely due to them not having as many customers. I don't think it's fair to charge more just because you don't have as much business, though.

8 months ago

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Dmitriy Suyurov Everett, WA

The worst customer service ever. Nobody knows how to help you; they will transfer you around hoping the next guy/gal will know how to help you. Their billing is the most confusing and no one can explain what they are charging you for. They have no problem charging you extra each month. Can't wait for the contract to end.

3 years ago

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Aryo Henderson, NV

I usually experience disconnect for a couple of minutes around midnight. There is no speed guarantee, it sometimes can be as high as 350 and sometimes as low as 50. The customer service is just okay. The price is too high compare to what you receive. I used to have Xfinity when I was in Bay Area, both the speed and price were significantly better than Cox, in fact they are not even comparable. Cox plan is not unlimited unless you pay $50 extra per month.

1 year ago

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J Allen Pensacola, FL

The speed is good. However, the website doe a poor job of informing customers of how much data is included. It reads like 1 TB, but it's only 1280MB per month for $65. Must sign a 1 year contract. In order to avoid additional charges for going over the data limit you must purchase an additional data plan, with the cheapest being $49.99 per month. This changes my bill to $120 per month. I admit, I should have shopped around more but I was moving in to a new place and needed internet to work. If you have another choice, take it.

1 year ago Edited June 27, 2022

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Mia Hernandez Tempe, AZ

Cox is a great internet service but there contracts are ridiculous I think it's crazy that after a year they jack up your monthly service charge for no reason I dnt like to overspend my money on something that I had cheaper the year before... century link is way better my internet there never stalls and I pay way less than Cox too

5 years ago

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Alyssa Lopez Gilbert, AZ

Cox had a bundle program for members when we first applied, but the billing was incorrect and did not reflect the bundle for internet and phone. After spending over an hour on hold to speak with a customer service representative, I was finally given the refund to reflect the bundle price.

5 years ago

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Dustin Zucco Phoenix, AZ

My two stars is because their service price changes unexpectedly and they have best wifi but too unpredictable for changing prices

10 months ago

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Shannon Ramay Las Vegas, NV

i don't like that they're the only ones in town with options over 50mgs. They can make more discounts for their continuing customers and just for new ones.

4 years ago

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Lorraine Z New Orleans, LA

I switch from Cox to AT&t because every 5 minutes I had to call someone out to do something with a box or something that wasn't working right. My mother still has Cox and her system goes down at least once every 2 months.

1 year ago

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George Fuller Sun City, AZ

Internet service is now almost dead-slow. They've recently upgraded their system but unless you lease a new router (or buy your own rather expensive one) you are SOL on the speed. Not happy at all.

1 year ago

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Lucy G Johnston, RI

My internet needs to be always rebooted and prices just get higher for loyal customers so do they appreciate your business because the longer you stay the higher the bill gets

2 years ago

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WT

Cox sets you up to pay for the premium packages by offering just one type of programming in a higher tier to get folk to select the higher cost package. Their service is no better than their competitors.

2 years ago

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Stan Raskow

Not good, call them and you get to talk to someone in the philipines that you cant undestand and they know nothing anyway

5 years ago

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Brenda Dubourg Denham Springs, LA

Have a lot of trouble staying connected. I'll be watching Netflix or Amazon prime and it will suddenly disconnect. It's very annoying.

5 years ago

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Melinda Parris

Internet even at high speed is often spotty, requiring computer or tv to have to restart frequently.

3 years ago

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David A Buchman

Many slow speeds and outages. I would change providers, but they are the only ones available where I live

3 years ago

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Al Giral Costa Mesa, CA

They are becoming a cell phone provider by charging overages for data use, WiFi is not consistent drops a lot

6 years ago

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SaMaNtHa BrOwN Las Vegas, NV

Good company but have to constantly reset my wifi router and customer service can never seem to figure out why. But good wifi for the most part.

1 year ago

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Daniel Fowler

Cox started out good but then went downhill quick. Customer service was really bad, and it seem like the cost just continued to go up.

1 year ago

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Jakob barre Dallas, TX

I’m always having trouble with my WiFi going out. Forgot my password and was never able to retrieve it from their website.

4 years ago

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Steve

Wifi is really slow. Cox said they had boosted the speed but the internet is slower.

3 years ago

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Greg

Cox is very expensive and the service is intermittent at best. Too many outages and weak signal.

3 years ago

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Iain S.

Captive market so I''m not that happy. Too expensive and has reliability issues.

4 years ago

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Ron Cori Centreville, VA

Slow and getting costly. I am not Sure why any of these companys costs are going down, not up

6 years ago

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Kathie Bowman Lakeside, CA

I used cox internet for some time but it was always so slow and had problems connecting to my devices

5 years ago

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Rakim Carpenter Tulsa, OK

Great service cooling looking wifi but you overcharge for your servicers

1 year ago

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Kenneth straham Dallas, TX

They always try to raise my monthly bill it never hardly ever goes down

2 years ago

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Dan J Bennington, NE

Constant drops especially evening. Charges are extreme for slow speed

3 years ago

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Drdonuts Lawton, OK

Their service is outstanding and I almost never have problems at all.

6 years ago

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Carmen Virginia Beach, VA

way over priced and slow for what you pay

6 years ago

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Karen San Diego, CA

They are to expensive and service is not great.

6 years ago

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Robin Hawn

Always cutting out, slow and cost too much

6 years ago

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Robert Magyar Meriden, CT

Very expensive. Once the contract period ends their rates increase dramtically.

1 year ago

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Linda Powers Henderson, NV

Half the time I have no or so slow you can't do anything internet!!!

2 years ago