Name: SmileDirectClub
Rating: 4.2

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Verified Customer

star star star star star

Lanett W. Brailey Glen Allen, VA

The whole experience was great! Very professional!

6 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Lanett.

Sep. 9th, 2020

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Verified Customer

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Lisa Almonte Chester, VA

I love my results and customer service is great.

6 years ago

Reply from SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Sep. 9th, 2020

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Verified Customer

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Bronte Anderson Calabash, NC

I'm very happy with the way my teeth look.

6 years ago

Reply from SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Sep. 9th, 2020

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Verified Customer

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Brandon Kitchen Akron, OH

Very accommodating and I love my new smile!

6 years ago

Reply from SmileDirectClub

Brandon, thank you for your kind words and this wonderful review!

Sep. 9th, 2020

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Verified Customer

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Bonnie Dallas, TX

Journey has been great using there products

6 years ago

Reply from SmileDirectClub

Thank you so much!

Sep. 9th, 2020

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Verified Customer

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Richard Lincoln, NE

One tooth is still just a little crooked otherwise great job.

6 years ago

Reply from SmileDirectClub

Hello Richard, thank you for taking the time to leave us this feedback. We appreciate your high rating. However, we are concerned to hear that you are not fully satisfied with your end results. Most of our customers are eligible for a re-evaluation request. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 25th, 2020

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Verified Customer

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Raija McTavish

Quick effective some pain some did break so improvement in qu

6 years ago

Reply from SmileDirectClub

Hello Raija, we really appreciate your positive review!

Aug. 8th, 2020

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Verified Customer

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Jean

Smile Direct Club Team are so polite and accommodating

6 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Jean.

Aug. 3rd, 2020

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Verified Customer

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Jenn

Amazing results, shocked by my results in just 6 months

6 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Jenn! This means the world to us -- thank you so much.

Aug. 3rd, 2020

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Verified Customer

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Karen Berry Pottstown, PA

They worked well and did the job. The system was easy to follow.

6 years ago

Reply from SmileDirectClub

Karen, we're thrilled to see your kind review!

Aug. 3rd, 2020

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Verified Customer

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Karey Tachick Pound, WI

Super easy and results were exactly what I was hoping for.

6 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Karey. We are always here for you!

Aug. 3rd, 2020

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Verified Customer

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Keaton eccleston

It takes forever to get your final retainer by that time teeth go back to normal!!!

6 years ago

Reply from SmileDirectClub

Hello Keaton, thank you for the feedback. We are sorry to hear that you have not received your retainers yet. Unfortunately our time frames may be slower than usual and we apologize. We absolutely want to get you the smile that you deserve, and I would like to assist further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Kennedi Richey Farwell, TX

Easy directions always there to answer questions

6 years ago

Reply from SmileDirectClub

Kennedi, thank you so much! We love seeing this.

Aug. 3rd, 2020

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Verified Customer

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Lexie Brown New York, NY

They worked as advertised. They straightened my teeth.

6 years ago

Reply from SmileDirectClub

Thank you so much, Lexie!

Aug. 3rd, 2020

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Verified Customer

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Lillian Giger Lovettsville, VA

I love the progress I got. It is easy to wear, comfortable

6 years ago

Reply from SmileDirectClub

Lillian, we truly appreciate the kind words.

Aug. 3rd, 2020

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Verified Customer

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Lizette Villatoro Lewisville, TX

It closed my spacing but there's still a few open spaces in my teeth

6 years ago

Reply from SmileDirectClub

Hello Lizette, thank you for the feedback. I am sorry to hear that you are not 100% satisfied with your end results. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Lynn Reynolds Stonewall, LA

The actual use was pretty easy, but my teeth are not as straight as i expected.

6 years ago

Reply from SmileDirectClub

Hello Lynn, thank you for the feedback. We are concerned to hear that you are not satisfied with your end results. We absolutely want to get you the smile you deserve. Most of our customers are eligible for a re-evaluation in order to achieve their smile goals. I would love to assist you further with this process. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Martha Lakeland, FL

It work. Love my new smile I'm so happy and the customer servise is very good

6 years ago

Reply from SmileDirectClub

Martha, we really appreciate your positive review!

Aug. 3rd, 2020

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Verified Customer

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Maylen Gomez Hollywood, FL

On time, easy to do and 90 percent perfect teeth.

6 years ago

Reply from SmileDirectClub

We love seeing this, Maylen!

Aug. 3rd, 2020

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Verified Customer

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Mustapha Morgan Hill, CA

The best value ever and good results. Affordable

6 years ago

Reply from SmileDirectClub

Hi Mustapha, we appreciate you taking the time to leave us this feedback.

Aug. 3rd, 2020

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Verified Customer

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Rachel Van Brunt Columbus, OH

Great customer service and an excellent process.

6 years ago

Reply from SmileDirectClub

This is exactly what we're here for!

Aug. 3rd, 2020

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Verified Customer

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Rf Pittsburgh, PA

Thorough , convenient. Fast. Clear with expectations

6 years ago

Reply from SmileDirectClub

Thanks a million!

Aug. 3rd, 2020

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Verified Customer

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Taya Las Cruces, NM

I never got my retainers that I ordered and I also spent emails and talked to customer service

6 years ago

Reply from SmileDirectClub

Hello Taya, thank you for the feedback. I am sorry to hear that you did not receive the retainer set that you ordered, and were unable to contact Customer Care. I would like to assist further. Please contact me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Vanessa Harrison

Because I am 100% satisfied with my results

6 years ago

Reply from SmileDirectClub

Thank you so much for the wonderful review!

Aug. 3rd, 2020

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Verified Customer

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Anna Wallace South Windsor, CT

The experience was easy, fast, and I got great results

6 years ago

Reply from SmileDirectClub

We're delighted to read this, Anna!

Aug. 3rd, 2020

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Verified Customer

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Chris Phoenix, AZ

Felt it was accurate. Smile direct made my teeth straight

6 years ago

Reply from SmileDirectClub

Chris, we love seeing this!

Aug. 3rd, 2020

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Verified Customer

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Daniel Werner Brunswick, OH

Very nice and friendly people who care about you

6 years ago

Reply from SmileDirectClub

Daniel, we're thrilled to see your kind review!

Aug. 3rd, 2020

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Verified Customer

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danny guilliot Lafayette, LA

Ease in use, as the inserts fit properly and are easy to install and remove.

6 years ago

Reply from SmileDirectClub

Danny, thanks for taking the time to share some kind words!

Aug. 3rd, 2020

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Verified Customer

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Dawn Ottawa, OH

Easy to do, noticeable results, friendly service

6 years ago

Reply from SmileDirectClub

Dawn, thank you for your kind words and this wonderful review!

Aug. 3rd, 2020

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Verified Customer

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Despres Houston, TX

Very efficient, quick in their answer and reactive

6 years ago

Reply from SmileDirectClub

Thank you so much for the positive review!

Aug. 3rd, 2020

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Verified Customer

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Gabrielle Rockville, MD

They worked! But would've been nice to have more interaction from the dentist.

6 years ago

Reply from SmileDirectClub

We appreciate you taking the time to leave us this feedback, Gabrielle!

Aug. 3rd, 2020

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Verified Customer

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Gala Tampa, FL

My teeth are almost straight on the last 6 weeks.

6 years ago

Reply from SmileDirectClub

Gala, thanks for taking the time to share some kind words!

Aug. 3rd, 2020

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Verified Customer

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DeWayne

Ez to use and worked very well and economical

6 years ago

Reply from SmileDirectClub

DeWayne, we're delighted to read your review! Thank you so much for sharing.

Jul. 28th, 2020

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Verified Customer

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Alissa Perez

Super easy, convenient, and inexpensive.

6 years ago

Reply from SmileDirectClub

Alissa, we really appreciate your feedback!

Jul. 28th, 2020

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Verified Customer

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Jasmine Sierra

Very easy to wear and it only took 4 months.

6 years ago

Reply from SmileDirectClub

Jasmine, we're delighted to see this!

Jul. 28th, 2020

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Verified Customer

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June Hurt

Easy process. Worked wonders on my teeth!

6 years ago

Reply from SmileDirectClub

June, your wonderful feedback and rating mean a lot to us.

Jul. 28th, 2020

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Verified Customer

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Petra Podmore

Very streamlined and pleasant experience

6 years ago

Reply from SmileDirectClub

Petra, we really appreciate your positive review and rating.

Jul. 28th, 2020

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Verified Customer

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Alexandra

They are very responsive and helpful, price is good too.

6 years ago

Reply from SmileDirectClub

Alexandra, we appreciate your positive words! We're honoured.

Jul. 28th, 2020

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Verified Customer

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Elli Spieth

It did what it said it would, it was also easy.

6 years ago

Reply from SmileDirectClub

Elli, we're so happy to see this review. Thank you so much!

Jul. 28th, 2020

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Verified Customer

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Angie

The liner's sharp edges cut my gums and cheeks. My front teeth still need straightening.

6 years ago

Reply from SmileDirectClub

Hello Angie, thank you for leaving us this feedback. We are concerned to hear that your aligners are causing you discomfort and cutting your gums. We are also sorry to hear that you are not 100% satisfied with your end results. I would like to learn more about your experience and assist further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 25th, 2020

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Verified Customer

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Danielle Davis

Fast service,initial visit was friendly.

6 years ago

Reply from SmileDirectClub

Danielle. this means the world to us! Thank you for taking the time to leave us this review.

Jul. 28th, 2020

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Verified Customer

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Amber Bramson

Great product, great results, good customer service

6 years ago

Reply from SmileDirectClub

Amber, we are grinning from ear to ear. Thank you for the support.

Jul. 28th, 2020

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Verified Customer

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Pat Kennedy

Very easy to use and the results are great.

6 years ago

Reply from SmileDirectClub

Pat, thank you for taking the time to share a review! We truly appreciate the support.

Jul. 28th, 2020

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Verified Customer

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Elsa

My teeth straightened at a low price compared to braces

6 years ago

Reply from SmileDirectClub

Elsa, we love providing a cost-effective option for our customers.

Jul. 28th, 2020

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Verified Customer

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Joene

Great customer service, very professional

6 years ago

Reply from SmileDirectClub

Joene, we really appreciate your feedback!

Jul. 28th, 2020

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Verified Customer

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Sam Brown

simple process and customer service very helpful

6 years ago

Reply from SmileDirectClub

Hello Sam, we're delighted to read your review!

Jul. 21st, 2020

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Verified Customer

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Maya Peter

Very independently able to work with this program

6 years ago

Reply from SmileDirectClub

Hello Maya, we appreciate you taking the time to leave us this feedback.

Jul. 21st, 2020

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Verified Customer

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Brian Hoffek

I didnâ€šÃ„Ã´t feel my bottom teeth straightened like they should have.

6 years ago

Reply from SmileDirectClub

Hello Brian, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Elizabeth Trester

They were very informative and it worked

6 years ago

Reply from SmileDirectClub

Elizabeth, this makes us smile! Thank you for taking the time to leave us this feedback.

Jul. 22nd, 2020

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Verified Customer

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Tracy Buehneman

So convenient when you work a full time job.

6 years ago

Reply from SmileDirectClub

Tracy, we love providing a convenient option for our customers. Thanks for taking the time to leave us a review.

Jul. 22nd, 2020