Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Daniel

Kind, timely, and knowledgeable customer service, quality work at a great price

6 years ago

Reply from SmileDirectClub

Reviews like this give us motivation and help us ensure we provide high-quality care. Thanks so much, Daniel!

Mar. 10th, 2020

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Verified Customer

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Wendy Johnston

They were very easy to work with, always able to answer my questions in a timely manner.

6 years ago

Reply from SmileDirectClub

Hi Wendy, thanks for making our day! We are loving the support.

Mar. 16th, 2020

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Verified Customer

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Wade

The aligners moved my teeth but now my bite is driving me crazy. I realize now why it is important to have this process watched by an orthodontist

6 years ago

Reply from SmileDirectClub

Hi Wade, all club members are assigned to a doctor that is board certified in the state that they reside in. Each case is monitored closely throughout their journey to ensure everything is flowing smoothly. We deeply care about one's oral health and their alignment concerns they desire to have fixed. Please give us a call at 800-689-0053 for additional assistance. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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Rick Hollis

Fast quality easy. Only ding is some aligners have rough or jagged edges

6 years ago

Reply from SmileDirectClub

Rick, thank you so much for sharing.

Mar. 10th, 2020

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Verified Customer

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Lorie

I didn't give a 5 because a couple sets were thin and cracked when I pushed them in

6 years ago

Reply from SmileDirectClub

Hello Lorie, if one experiences fit issues during their smile journey, we have a great support team to assist. One can give us a call at 800-689-0053 to be taken care of in a timely manner. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Nora A.

It works just follow the instructions and when you need help ask.

6 years ago

Reply from SmileDirectClub

Thanks for the positive review, Nora!

Mar. 10th, 2020

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Verified Customer

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Devan Helseth

I didn't ever get a call about getting my retainers. Or email saying I was done with the program

6 years ago

Reply from SmileDirectClub

Hi Devan, this is concerning to see as communication is very important to us. Please reach out to 800-689-0053 for additional assistance. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Maricela Juarez

Awesome!, convenient, excellent customer service, compassionate

6 years ago

Reply from SmileDirectClub

Thanks so much for the positive review!

Mar. 10th, 2020

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Verified Customer

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Angela

Had one issue and they helped solve it! Love that my teeth are straight now

6 years ago

Reply from SmileDirectClub

We appreciate you taking the time to leave us this wonderful feedback!

Mar. 10th, 2020

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Verified Customer

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Dennis Jones

The program worked exactly the way I was told. Results were exactly what was expected.

6 years ago

Reply from SmileDirectClub

Hi Dennis, this is so exciting to hear! We are thrilled about this feedback. Thank you for your support!

Mar. 16th, 2020

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Verified Customer

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Terence Kidd

Great service & great product. The whole process was seamless

6 years ago

Reply from SmileDirectClub

Thank you for the kind words!

Feb. 25th, 2020

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Verified Customer

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Margie

Affordable, and creates a great smile. No trips to an office.

6 years ago

Reply from SmileDirectClub

Thank you for putting a smile on our face, Margie!

Feb. 25th, 2020

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Verified Customer

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Susan Cintron

I found the entire process easy and inexpensive compared the comeptitors

6 years ago

Reply from SmileDirectClub

We love providing a convenient and cost-effective option. Thanks so much, Susan!

Feb. 25th, 2020

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Verified Customer

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Kelly Taylor

My aligners worked very well! At 85$ a month, it is a great value!

6 years ago

Reply from SmileDirectClub

Thanks a million, Kelly!

Feb. 25th, 2020

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Verified Customer

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Alejandra Rigoli

Great service, promptly response. customer service could be better

6 years ago

Reply from SmileDirectClub

Thank you for the feedback, Alejandra!

Feb. 25th, 2020

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Verified Customer

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Blake

It was very easy to get started and I witnessed fast results

6 years ago

Reply from SmileDirectClub

Blake, thank you so much for this review!

Feb. 25th, 2020

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Verified Customer

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Samantha

Easiest, fastest, most affordable, and best way to fix minor corrections!

6 years ago

Reply from SmileDirectClub

We appreciate the support, Samantha!

Feb. 25th, 2020

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Verified Customer

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Mariela Deochan

they were great answered all my question and e-mails with no delays.

6 years ago

Reply from SmileDirectClub

We're happy to see this!

Feb. 25th, 2020

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Verified Customer

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Ron H

They really did fix my smile! I was so skeptical but they did it in 6 months!

6 years ago

Reply from SmileDirectClub

We're thrilled to see this. Thank you!

Feb. 25th, 2020

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Verified Customer

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Chris Carver

Smile Direct Club was able to straighten my teeth in an adequate manner for a reasonable price.

6 years ago

Reply from SmileDirectClub

Hi Chris, we appreciate you taking the time to leave us this feedback.

Mar. 12th, 2020

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Verified Customer

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Kathy Kijek

Easy from the start , when there was a question I called they were there .

6 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Kathy! This means the world to us.

Feb. 25th, 2020

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Verified Customer

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Lisa

I only had a few issues with them, and I'm thrilled with how my teeth look!

6 years ago

Reply from SmileDirectClub

We are so happy to see this!

Feb. 25th, 2020

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Verified Customer

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Amber Reeves

Great experience, felt that the communication could have Ben more timely but overall exceptional.

6 years ago

Reply from SmileDirectClub

Hello Amber, we appreciate the valuable feedback!

Mar. 16th, 2020

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Verified Customer

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Steve

Process was as described to me. No surprises. Got the results I was hoping for.

6 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Steve! Thank you so much.

Feb. 25th, 2020

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Verified Customer

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Danielle

It is a great program and I've got straight teeth after 6 months!

6 years ago

Reply from SmileDirectClub

Thank you for the support, Danielle!

Feb. 25th, 2020

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Verified Customer

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Sandy Winkler

Great result with my top teeth, just would have liked to been able to do bottom as well.

6 years ago

Reply from SmileDirectClub

Hi Sandy, our goal is to be able to provide everyone that comes to us with the smile that they deserve. However, we deeply care about everyone's oral health and we will not approve one that we cannot help at all. If we are able to offer a single arch smile plan, we do so and it is up to the club member if they would still like to proceed. If there are any other questions or concerns, please give us a call at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Becki Smedley

The 5 month timeline from beginning to end easy, fast, affordable.

6 years ago

Reply from SmileDirectClub

We're so happy to read this. Thank you, Becki!

Feb. 25th, 2020

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Verified Customer

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Rebeca A.

My teeth are not complete close but it's way better than before. I'm real happy with my new smile!

6 years ago

Reply from SmileDirectClub

Hello Rebeca, we want nothing more than for all club members to have the new smile of their dreams! However, if one is not completely satisfied with their end results, a re-evaluation can be requested for additional aligners. In order to better assist, please contact 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Mar'a N. G'mez de la Torre

Their customer service is excellent. The results are amazing!

6 years ago

Reply from SmileDirectClub

We are delighted to read this!

Feb. 26th, 2020

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Verified Customer

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Melissa I.

Customer service is great I never feel like I'm being a burden

6 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Feb. 26th, 2020

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Verified Customer

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Jenyfer Egger, parent of Ashley Egger

The dentist was not happy with the results and after xrays at Dentist I see that my daughters back teeth were not straightened and her bite is off now.

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Jenyfer. If customers aren't happy with their results, we're always happy to take a look into it and see if they are eligible for a re-evaluation. We would be happy to help, so please don't hesitate to give us a call at (800)-848-7566. Best, Madison

Feb. 26th, 2020

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Verified Customer

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Ashley Ragsdale

My overall experience is positive, there were a few hiccups however SD did fix them

6 years ago

Reply from SmileDirectClub

Hi Ashley, we take pride in our customer service and communication efforts. Our support team works around the clock to ensure one has access to assistance when needed. Thank you very much for the wonderful feedback!

Mar. 16th, 2020

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Verified Customer

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Nicole Boston

It's an awesome way to save money, time and in the end there is smiles all around.

6 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Nicole.

Mar. 12th, 2020

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Verified Customer

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Kay J

They gave me great straight teeth! Very pleased with my results!

6 years ago

Reply from SmileDirectClub

We love to hear this, Kay!

Feb. 26th, 2020

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Verified Customer

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Mike ward

Had to trim and cut not to cut my gums. Results are ok but my teeth are not perfect.

6 years ago

Reply from SmileDirectClub

Hello Mike, if a club member is not completely happy with their end results, they can request a re-evaluation. This allows one to receive additional aligners for further alignment. In order to better assist, please reach out to 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Eileen

my teeth were messed up and now, 6 months later they are much better.

6 years ago

Reply from SmileDirectClub

Thank you for the positive review!

Feb. 26th, 2020

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Verified Customer

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Debbie Weiss

Excellent customer service! The product is simple to use & it WORKS!

6 years ago

Reply from SmileDirectClub

We appreciate the feedback, Debbie!

Feb. 26th, 2020

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Verified Customer

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Joseph

Very easy to deal with, and affordable. My teeth look way better than before

6 years ago

Reply from SmileDirectClub

Thanks so much for the positive review, Joseph!

Feb. 26th, 2020

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Verified Customer

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Anna

I had only good experiences. Both with the people and the product

6 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Mar. 10th, 2020

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Verified Customer

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Bobbi R

While my aligners went well, getting my final retainers has been like pulling teeth and one of the most frustrating experiences of my adult life

6 years ago

Reply from SmileDirectClub

Hi Bobbi, we appreciate you taking the time to leave us a review. We're concerned to hear about this and would really like to help. Feel free to give us a call at (800)-848-7566 so we can look into this. Best, Madison

Mar. 5th, 2020

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Verified Customer

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Patricia ALaniz

The first visit, the communications, and the product are stellar.

6 years ago

Reply from SmileDirectClub

Hi Patricia, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Mar. 17th, 2020

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Verified Customer

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Lerxst

Excellent experience and I'm really happy with my new smile.

6 years ago

Reply from SmileDirectClub

We're thrilled to see your kind review!

Mar. 2nd, 2020

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Verified Customer

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Jonathan evan Carrillo

my teeth are still crooked, they did not line up and I used the devices as recommended 22 or 23 hours a day

6 years ago

Reply from SmileDirectClub

Hi Jonathan, at the end of the day, we want everyone to achieve the smile of their dreams once they have completed their smile journey. However, if this does not happen, we do offer a re-evaluation. This means the club member can receive additional aligners for further alignment. In order to further assist, please contact us at 800-689-0053. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Rick

Excellent customer service and the clear braces worked really well for me.

6 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Rick! This means the world to us.

Mar. 2nd, 2020

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Verified Customer

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LauReen PErkins

Great value, effective for straightening teeth, great customer service

6 years ago

Reply from SmileDirectClub

LauReen, we are so happy to read such a great review about SmileDirectClub!

Mar. 2nd, 2020

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Verified Customer

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Amanda berk

Great service, wonderful results, caring support team, great products

6 years ago

Reply from SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Mar. 2nd, 2020

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Verified Customer

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Julian Barela

Worked just as you said. You also approved some refiners as well.

6 years ago

Reply from SmileDirectClub

Julian, we're delighted to read your review!

Mar. 2nd, 2020

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Verified Customer

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Bonnie

Great experience, any time I call questions were answered, no major issues

6 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 2nd, 2020

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Andrew Phoenix, AZ

I ordered the teeth whitening kit, and after a few uses the light stopped working. I called to get a replacement and they refused to send one. I attempted at being a "Karen" and asked for a manager, then I was told there is no one else to speak to and I'm out of luck (so that customer service rep was the CEO???). So their equipment doesn't hold up for even a single WEEK, they refuse to replace it, and customer service lies to you.

2 years ago

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Emma Morrill

Smile Direct is a great alternative to Invisalign. It is significantly less expensive. However you have to make sure that the people making your molds are actual dentists.

2 years ago