Name: SmileDirectClub
Rating: 4.2

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Sarah Marfo Tallahassee, FL

SmileDirect club was great in the beginning. I started my process with a slight gap in my front teeth. The process was so simple and easy. The price is what attracted me. I payed and was ready to begin. The kit arrived and it was all easy. I thought I was close to fixing my gap but after looking at my treatment I fiund that my gap closing in the middle would open to gaps on my side teeth. Which to me was not any more appealing. So I had to cancel. Besides that the team understood and very helpful!

5 years ago

Reply from SmileDirectClub

Hello Sarah, thank you for sharing this feedback. We are disappointed to hear this and want nothing more than for every club member to have the new smile of their dreams. To further assist, I will be sending a private message. Best, Valerie

Jan. 2nd, 2020

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Verified Customer

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Lori Bingham Bay City, MI

I am happy with the personal calls to insure the proper fit

4 years ago

Reply from SmileDirectClub

Hi Lori, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

May. 3rd, 2021

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Verified Customer

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Vancellia Coverson Owings Mills, MD

There was corrections made during my treatment twice. But, in the end they got it right

4 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review!

May. 4th, 2021

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Verified Customer

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Tonjah Phoenix, AZ

My SDC experience great. My teeth turned out better than I imagined.

4 years ago

Reply from SmileDirectClub

Wow! This means a lot to us, Tonjah. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

May. 4th, 2021

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Verified Customer

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Omayra Gonzalez

Because of their great services and their personnel is very helpful an amiable

4 years ago

Reply from SmileDirectClub

Omayra, thank you for your kind words and this wonderful review!

Apr. 5th, 2021

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Verified Customer

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Heather Manhattan, KS

Great value and much faster alignment plan compared to regular braces.

4 years ago

Reply from SmileDirectClub

Hi Heather. Your feedback and input are so valuable to us and we truly take it to heart. We really appreciate it!

Mar. 4th, 2021

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Verified Customer

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Anonymous Bellevue, WA

The braces are super durable and they never broke. I haven’t had any issues with them.

4 years ago

Reply from SmileDirectClub

Thank you for your kind words and this wonderful review!

Mar. 4th, 2021

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Verified Customer

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E M

I'm amazed that they moved my teeth so well I wouldn't have thought that it would be so effective.

4 years ago

Reply from SmileDirectClub

EM, we love seeing this!

Mar. 3rd, 2021

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Verified Customer

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Norma D Tampa, FL

Customer service was very helpful and friendly, always ready to help in any way.

4 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 2nd, 2021

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Verified Customer

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Mark Scott Collierville, TN

Worked very well . They worked with me with any problems I had

4 years ago

Reply from SmileDirectClub

Thank you very much for sharing your experience with us. Your review means a lot, If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.

Mar. 2nd, 2021

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Verified Customer

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Corinna Walsh Cary, NC

Process to get started was easy. Final results were outstanding!

4 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We’re really happy for you and your desired smile.

Mar. 2nd, 2021

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Verified Customer

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Steve G Minden, NV

Easy to deal with. Very helpful when I had questions. The aligners work well.

4 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. Please note that at any time during your journey, if you have any questions or concerns, you can reach out to us at reviews@smiledirectclub.com.

Mar. 2nd, 2021

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Verified Customer

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William Newington, CT

A little uncomfortable at times but not painful. It is well worth having for a beautiful smile.

4 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We’re really glad you enjoyed the smile journey.

Feb. 25th, 2021

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Verified Customer

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Anonymous Rochester, MN

All my questions have been addressed in a timely manner. It is an easy experience.

4 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Feb. 25th, 2021

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Verified Customer

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Debbie Saint Louis, MO

Smile Direct kept working with me until I received the results I wanted.

4 years ago

Reply from SmileDirectClub

Debbie, thank you for your kind words and this wonderful review!

Feb. 22nd, 2021

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Verified Customer

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Jeffrey Minihane Speonk, NY

They have been super responsive to every issue I‚Äôve had.

4 years ago

Reply from SmileDirectClub

Hi Jeffrey. We are thrilled about this feedback.

Feb. 22nd, 2021

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Verified Customer

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Becky Warner Robins, GA

Excellent customer service. Excellent product. So happy w my new smile.

4 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Becky!

Feb. 22nd, 2021

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Verified Customer

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Nick Ryan Chicopee, MA

Straightened my teeth for less than have the price of Invisalign

4 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Nick.

Feb. 22nd, 2021

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Verified Customer

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Marcus Lloyd Riverside, CA

Summer was great very knowledgeable and we just had a overall great experience

4 years ago

Reply from SmileDirectClub

Marcus, thank you for the kind comments about our team.

Feb. 3rd, 2021

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Verified Customer

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Mori Fort Worth, TX

The aligners are super easy/comfortable to wear & keep in all day!

4 years ago

Reply from SmileDirectClub

Hi Mori! We're thrilled to see this.

Feb. 3rd, 2021

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Verified Customer

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Zaman Altimimi Nashville, TN

Been wearing for a little over a month and haven't seen results - also it's quite uncomfortable and painful

4 years ago

Reply from SmileDirectClub

Hello Zaman, thank you for taking the time to share your feedback. We are sorry to hear that your aligners have caused some discomfort. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Aberian thomas Arnold, MO

The product actually works i didn't think it would work but it does

4 years ago

Reply from SmileDirectClub

Hello Aberian, we appreciate your positive words! We're honored.

Jan. 25th, 2021

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Verified Customer

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Pam Watsonville, CA

Great customer service. Aligners are easy to use, as promise

4 years ago

Reply from SmileDirectClub

Hello Pam, we really appreciate your positive review!

Jan. 25th, 2021

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Verified Customer

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Sienna Higgins

They're great, it's uncomfortable sometimes but that lets me know they're at work!

4 years ago

Reply from SmileDirectClub

Hello Sienna, we're thrilled to see your kind review!

Jan. 25th, 2021

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Verified Customer

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Alexis Astoria, NY

Great customer service but I just don't like the fact that I will never meet with a doctor

4 years ago

Reply from SmileDirectClub

Hello Alexis, thank you for taking the time to leave us this feedback. If you would like to speak with someone on our Dental Team they are available by phone or via online chat from 7am to 8pm CST Monday-Friday. Feel free to reach out to me directly with any questions or concerns at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Valeria Brooklyn, NY

pleasant environment and clear explanation of everything you need to know

4 years ago

Reply from SmileDirectClub

Hello Laleria, we're thrilled to see your kind review!

Jan. 25th, 2021

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Verified Customer

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Christopher Melfi Cumberland, RI

So far it‚Äôs been easy to deal with and moving along without issue

4 years ago

Reply from SmileDirectClub

Hello Christopher, we're so glad that we were able to go above and beyond your expectations!

Jan. 25th, 2021

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Verified Customer

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Adriana Corona Cleveland, TN

They are comfortable and easy to wear, clean and affordable

4 years ago

Reply from SmileDirectClub

Hello Adriana, we're delighted to see this!

Jan. 25th, 2021

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Verified Customer

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Joanie Atascadero, CA

I went to one of their on site offices and was treated exceptionally.

4 years ago

Reply from SmileDirectClub

Hello Joanie, thank you for your kind words and this wonderful review!

Jan. 25th, 2021

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Verified Customer

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Victoria Bannavong

The process is so easy and I can already see a difference in my smile!

4 years ago

Reply from SmileDirectClub

Hello Victoria, we love seeing this!

Jan. 25th, 2021

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Verified Customer

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Robby Overall Baton Rouge, LA

I got what I expected and was pleased with the overall experience.

4 years ago

Reply from SmileDirectClub

Hello Robby, thank you so much for the positive review!

Jan. 20th, 2021

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Verified Customer

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Zayda Zayas

I am still waiting for an evaluation answer or my package to be send after 1 1/2 month. No follow up from them.

4 years ago

Reply from SmileDirectClub

Hello Zayda, thank you for reaching out with this feedback. We are concerned to hear that you have no received an update on your evaluation. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Debra Williamson Miamisburg, OH

Initial appointment was quick and easy. Go at your own pace.

4 years ago

Reply from SmileDirectClub

Hello Debra, we love providing a convenient option for our customers. Thanks for taking the time to leave us a review.

Jan. 20th, 2021

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Verified Customer

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Dee Brooklyn, NY

Efficient, great results, wonderful customer service, and great results

4 years ago

Reply from SmileDirectClub

Hi Dee, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Jan. 20th, 2021

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Verified Customer

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Anonymous El Cerrito, CA

Very friendly and inviting, but a little pushy to get a signed contract the day of our visit

4 years ago

Reply from SmileDirectClub

Hi there, we appreciate you taking the time to leave us this feedback.

Jan. 20th, 2021

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Verified Customer

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Aamina Hennings

I was told that I could get a discount for only needing work at the top from the person who did my impression on the smile bus and when I called, they would not honor that.

4 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Aamina, thank you for reaching out with this feedback. In the future if you have any questions or concerns, please feel free to reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Moses T Olamiti Tarzana, CA

Awesome staff friendly courteous fast efficient excellent customer service

4 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Moses! This means the world to us -- thank you so much.

Jan. 15th, 2021

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Verified Customer

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Alissia Walker Charlotte, NC

The products are great and they're always there to help with a smile

4 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Alissia.

Jan. 12th, 2021

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Verified Customer

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Chelsea Paurus Hopkins, MN

Didn't like the experience with the sales rep at the location. Felt more like a salesman trying to make a sale instead of someone with knowledge to fix teeth and bite issues

4 years ago

Reply from SmileDirectClub

We're very disappointed to hear about this experience, Chelsea. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Jan. 19th, 2021

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Verified Customer

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SSG Ford Gilchrist, TX

They seem more like a high pressure sales company. I do not trust that I will be able to get any help if needed after I pay them.

4 years ago

Reply from SmileDirectClub

Hi there, thank you for taking the time to leave us this feedback. Our goal is to help our customers achieve the results they desire and we will do everything within our protocol to help them do so. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Jan. 19th, 2021

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Verified Customer

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Jasmine Brooks

The retainers fit well and I could talk without having a terrible lisp.

4 years ago

Reply from SmileDirectClub

Hi Jasmine. Thank you again for taking the time to share a review!

Dec. 8th, 2020

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Verified Customer

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LCW

Excellent program, well laid out and executed...very easy with great results

5 years ago

Reply from SmileDirectClub

This makes us smile. Thank you!

Nov. 3rd, 2020

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Verified Customer

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Maryanna

Customer service is excellent. My smile is significantly better

5 years ago

Reply from SmileDirectClub

Maryanna, we love seeing this!

Nov. 3rd, 2020

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Verified Customer

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Cheyenne Dickinson

I'm almost half way done and I notice my teeth already getting straighter!

5 years ago

Reply from SmileDirectClub

Cheyenne, thank you so much for the positive review!

Nov. 3rd, 2020

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Verified Customer

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Linda Hershey

Great customer service and very detailed and efficient instructions

5 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Linda! Thank you so much.

Nov. 3rd, 2020

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Verified Customer

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Roquel chatman

It's only been a few weeks and I'm already seeing improvements

5 years ago

Reply from SmileDirectClub

Roquel, we love seeing this!

Oct. 27th, 2020

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Verified Customer

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Scott

Great price/completion time. Results good, but not perfect, but still a better option than braces.

5 years ago

Reply from SmileDirectClub

Hi, Scott. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Oct. 27th, 2020

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Verified Customer

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Michele campbell

I have received excellent customer service and the product works great

5 years ago

Reply from SmileDirectClub

Michele, we love seeing this!

Oct. 27th, 2020

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Verified Customer

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Paul

They worked and my teeth came out very good from a 4 month plan

5 years ago

Reply from SmileDirectClub

Paul, reviews like this give us motivation and help us ensure we provide high-quality care.

Oct. 26th, 2020

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Verified Customer

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Chris

Convenience, no traveling to office visitss, and easy to use.

5 years ago

Reply from SmileDirectClub

Chris, thank you so much for sharing.

Oct. 26th, 2020