Name: SmileDirectClub
Rating: 2.9

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Verified Customer

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Susanna Lessard

All packages were timely and in good condition. All aligners were good quality and completed their job. Company handling the automatic autopay has been difficult to work with and has often not completed a payment when due.

4 years ago

Reply from SmileDirectClub

Thank you for the kind words, Susanna! We're always want to provide quick resolutions when issues arise and would be happy to help with this. Feel free to call us at (800)-848-7566 so we can look into this for you. Best, Madison

Apr. 21st, 2020

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Verified Customer

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Jaileen Osuna

It was such an easy and fast process! I saved so much money by choosing invisible braces and I didn't have to go to extra dentist appointments for them.

4 years ago

Reply from SmileDirectClub

Thanks a million!

Apr. 7th, 2020

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Verified Customer

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Rachael Hauboldt

They boast a straight smile cheaply and conveniently. My teeth aren't straight and the retainers left one of my front teeth discolored. At the end of the program they wanted me to pay $400 for more retainers/over 4 more months still with no guarantees that my teeth would end up straight. They aren't directly answering my question about the discoloring I've noticed since wearing the retainer. They boasted convenience but this has been one huge headache. Save yourself time and money. Take care of your teeth and use a different provider. At the end of this program I am left feeling concerned about my teeth and their overall health.

4 years ago

Reply from SmileDirectClub

Hi Rachael, we care deeply about our customers and want the best for them. We do offer re-evaluations for anyone who is unsatisfied with the results of their smile, and we have a wonderful customer service support team that can answer any questions or concerns one may have. For further assistance, please contact 800-689-0053. Best, Mae.

Mar. 23rd, 2020

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Verified Customer

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Alysha

The entire process was very easy. My wisdom teeth ended up being shifted and I don't think my teeth shifted as well as they would've had I been told I needed them removed before starting.

4 years ago

Reply from SmileDirectClub

Hi Alysha, thank you so much for sharing. We do offer re-evaluations for anyone who may not be completely satisfied with their results. We care about our club members and want to give them the smile that they deserve. Best, Mae.

Mar. 23rd, 2020

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Verified Customer

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Erica vazquez

I have been given the run around for 3 months about receiving my aligners and have yet to receive them still. I referred a friend and she received her tracking for her aligners in less than two weeks ! And I haven't gotten the reward card from amazon as promised for reference

4 years ago

Reply from SmileDirectClub

Hi Erica, we want all club members to feel taken care of during their time with Smile Direct Club. If one is experiencing issues, our customer service support team would be more than happy to answer any questions or concerns. We care so much about our customers and want them to receive the smile that they desire. For further assistance, please contact 800-689-0053. Best, Mae.

Mar. 23rd, 2020

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Verified Customer

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Lidia

Easy process, amazing results. All the required steps are very well explained and easy to understand. You don't pay for anything other than your aligners which is great!

4 years ago

Reply from SmileDirectClub

Hello Lidia, this rating means the world to us. Thank you for taking the time to leave a review!

Mar. 17th, 2020

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Verified Customer

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Shanen Houston

Simple and affordable is how I would describe them. However, you say you need forty characters so now I am rambling since what I wrote was not working

4 years ago

Reply from SmileDirectClub

Shanen, thanks so much!

Mar. 10th, 2020

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Verified Customer

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Lexi

My experience was extremely positive from start to finish. I was very happy with the friendliness of the employees and the ease of the entire process.

4 years ago

Reply from SmileDirectClub

Thanks for the support, Lexi!

Mar. 10th, 2020

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Verified Customer

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VORICE CAUSEY

ONLY ISSUE I HAVE IS THAT I WAS NEVER CONTACTED BY A DOCTOR AS PROMISED AFTER I SUBMITTED MY PHOTOS FOR REVIEW EVERY 90 DAYS. NOR I DID ID RECEIVE WRITTEN FEEDBACK AFTER I REQUESTED IT SEVERAL TIMES.

4 years ago

Reply from SmileDirectClub

Hi Vorice, we appreciate you taking the time to leave us this feedback. If we can be of further assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

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Verified Customer

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Marge Frye

4 is very good...no company is perfect...I received the product on time and liked that I received a text when to change aligned and how long to wear them. Convenient and most importantly I now have a smile I'm proud of

4 years ago

Reply from SmileDirectClub

Marge, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Mar. 10th, 2020

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Verified Customer

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Kathleen Staat

4 years ago

Reply from SmileDirectClub

Kathleen, we really appreciate your positive review!

Mar. 10th, 2020

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Verified Customer

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Jasmyn Liedke

Everything has been wonderful with the exception of my final overnight tray. I ordered it ahead of time and finished my last 24 hour tray last week and I'm still waiting for this

4 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face! If we can be of further assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

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Verified Customer

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Bettina

SmileDirectClub exceeded my expectations. The steps were easy to follow. The aligners were well made and the whole process was a breeze. Highly recommend!!

4 years ago

Reply from SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Mar. 10th, 2020

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Verified Customer

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Rhianna Macon

They are convenient, have exceptional customer service and provide everything you need for your treatment-I was especially impressed with their customer service.

4 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 10th, 2020

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Verified Customer

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Linda

Need to wear my aligners longer because I wanted better results had my rescan now just waiting for my extended plan! That is so worth it to me they listen

4 years ago

Reply from SmileDirectClub

Linda, we're thrilled to see your kind review!

Mar. 10th, 2020

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Verified Customer

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Diana Jimenez

I finished my treatment with them, overall I got good results but less than a month after I finished, my teeth started to move back to the initial position. I purchased their retainers and the guy who took my scan told me that they had lifetime warranty if I ever wanted to fix that issue (they recorded the appointment so I'm assuming there's proof for that) but then, when I called again to ask about the lifetime warranty they told me, they said that it wasn't true and that I had to pay $45 dollars per month for the aligners AGAIN. I didn't mind, I wanted my teeth to look good for my wedding... so I went back for my THIRD scan and they told me that I should hear back from them in 5-10 days. It's been 15 days now and I haven't heard back from them, and whenever I try to call to their customer service line they keep hanging up. Terrible service.

4 years ago

Reply from SmileDirectClub

We appreciate you leaving us a review, Diana. If a customer isn't satisifed with their results, we're happy to look into a re-evaluation at no cost to them as long as we're notified within 30 days as per our Club Warranty. If you need any assistance, we're here to help and can be reached at (800)-848-7566. Best, Madison

Mar. 5th, 2020

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Verified Customer

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Jessica

This is a great product. I saved thousands of dollars and my daughters teeth are straight in 6 months. Also way less hassle and pain than real braces .

4 years ago

Reply from SmileDirectClub

Thanks a million, Jessica!

Mar. 10th, 2020

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Verified Customer

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Jeanne Sexton

ease of purchase, timely delivery, I went to them because of the reviews of prior users. The cost is 1/3 of what my dentist was going to charge. No issues at any time great looking teeth now!!

4 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Mar. 12th, 2020

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JF1985

I give SmileDirectClub 2 stars because the aligners did help some with straightening my teeth but around the 3rd month the aligners weren't fitting right. I wore them like I was suppose to. Sent in picture midways and was told I was on track. But the aligners fit worse and worse. In the end the retainer they sent did not fit at all. I couldn't get anyone to reply back when I tried to contact them.

4 years ago

Reply from SmileDirectClub

Hello, this is now how any club member should feel at the end of their journey with us. Our customer care team is available 24/7 to resolve any issues or concerns one is experiencing. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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Stephanie Leatherwood

My retainers were fine, money spent was fine. Trying to reach someone when there was an issue was always a hassle. still waiting to hear back from them on my $99 retainers not fitting correctly.

4 years ago

Reply from SmileDirectClub

Hello Stephanie, it should not be a hassle to receive help in a timely manner as we take pride in our customer service and communication efforts. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Hailey

I have always had a problem smiling with pictures because i was very anxious and shy as a kid. Often teased for my teeth being crooked. Glad to gain some self confidence back without breaking the bank.

4 years ago

Reply from SmileDirectClub

Hi Hailey, thank you so much for your positive comments about SmileDirectClub!

Mar. 12th, 2020

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Verified Customer

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Kayla King

Had a few aligners that didn't fit and never received feedback from the DDS was was supposed to be covering my case when I sent in photos when instructed, but overall happy with my results! Really great customer service.

4 years ago

Reply from SmileDirectClub

Hello Kayla, one should definitely be followed up with when reaching out to us for help. Especially when it involves fit issues as this can affect one's end results. For further assistance, we can be contacted at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Stephanie Black

I had one tooth that did not move the way it should have and Smile direct club stood behind what they said. I had a new scan and 2 more months of liners were sent to me.

4 years ago

Reply from SmileDirectClub

We're delighted to read your review, Stephanie!

Mar. 10th, 2020

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Verified Customer

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Debbie Perry

I had to wait 8 weeks to get my retainers. My bottom retainer made a huge space in my middle lower teeth. I don't wear it. I'd rather have them slightly imperfect than a huge space there.

4 years ago

Reply from SmileDirectClub

Hello Debbie, this is concerning to see. One shouldn't have to wait longer than the expected time frame for their order and the retainer should not cause additional issues while wearing. For additional assistance, please call 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Bob Holcomb

Straightening my teeth was so simple with Smile Direct and it cost less than half of what I paid to get braces from my dentist the first time I tried to straighten my teeth

4 years ago

Reply from SmileDirectClub

Thank you so much for this 5-star review, Bob!

Mar. 10th, 2020

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Verified Customer

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Gabrielle Jones

Every interaction that we had with someone from the company they were very polite and helpful the product was outstanding and did what it said it did.

4 years ago

Reply from SmileDirectClub

Thanks a million, Gabrielle!

Mar. 10th, 2020

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Rhonda McCleary

I had a really positive experience. My smile is back to where it used to be. Were there some painful days...yes, but helpful hints from customer service like filing and trimming worked great!

4 years ago

Reply from SmileDirectClub

Hello Rhonda, we are thrilled to see this as we love hearing club members are enjoying their new smiles!

Mar. 16th, 2020

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Verified Customer

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Jackie

My teeth are looking great. I was originally on a 5 month plan but the trays were warped so I've had to do a couple rescans. They are dedicated to getting my teeth perfect and helping with every step of the way.

4 years ago

Reply from SmileDirectClub

Hi Jackie, we work around the clock to ensure all club members are taken care of in a timely manner. Thank you for sharing the valuable feedback!

Mar. 16th, 2020

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Alice Allen

It was easy and convenient. Sometimes the aligners had sharp spots that would cut my mouth. Other than that, it was really easy to use and to straighten teeth in a timely matter.

4 years ago

Reply from SmileDirectClub

Hello Alice, we are excited to see this!

Mar. 16th, 2020

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Anayeli

The only bad experience I had was that a few times my weekly aligners were not correct. I would either get two bottom aligners or two tops. I just kept using the one from the week before.

4 years ago

Reply from SmileDirectClub

Hello Anayeli, no one should receive a duplicate set of a single arch aligner in their package. For further assistance, please reach out to 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Justin Valdez

4 years ago

Reply from SmileDirectClub

Justin, we really appreciate your positive review!

Mar. 10th, 2020

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Verified Customer

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Jason B

Very simple very easy. I only needed them for 5 months and a corrected my teeth much more than I could have expected. So simple so easy I was extremely satisfied

4 years ago

Reply from SmileDirectClub

Jason, thank you for your kind review!

Feb. 25th, 2020

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Lori Hansen

very Easy to use and effective. The only concern I had was that the plastic scraped my cheeks and tongue, requiring me to file the aligners often. As well as having to wear dental wax

4 years ago

Reply from SmileDirectClub

Hi Lori, we appreciate you taking the time to leave us this feedback.

Feb. 26th, 2020

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Keri Riccardi

The system itself worked great but the outsourced customer service is terrible! I was sent the wrong person's retainers and have spoken to over 5 different people (one month later) and still am waiting for my correct retainers. The outsourced service people have zero problem solving skills minus the scripted emails. The call in people were zero help and sent me the same scripted email. It needs work and people that can make actual decisions instead of just read off a script.

4 years ago

Reply from SmileDirectClub

Hi Keri, no one should have to experience such difficulty during their smile journey with our customer service team. Everyone is to be taken care of respectfully in a timely manner and most of all, the support should feel personable. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Scott

Process was GREAT and effective. I am THRILLED. The only issue was the finish of the retainers, I had to trim them down to keep from cutting my mouth BUT I would do it again without hesitation!!

4 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Scott!

Mar. 2nd, 2020

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Noel Livermore

I had a great experience and was extremely happy with my results. I didn't think my teeth could be as straight as they are now! I would recommend them to anyone!

4 years ago

Reply from SmileDirectClub

This is so wonderful to read, Noel!

Feb. 25th, 2020

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Deborah Franz

Some of the retainers I had to cut to fit because they dug i to skin. The retainers, after I was finished with the program, fit only on the top - not even close on bottom and I wore mine religiously!!! I'm wearing the last tray as my retainers. Waste of $99.

4 years ago

Reply from SmileDirectClub

Hello Deborah, if one has fit issues with their retainers after their smile journey is completed, our dental team can assist with getting the club member taken care of. Please give us a call at 800-689-0053 for further assistance. Best, Valerie

Mar. 12th, 2020

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Laura Bentley

I had no issues with the aligners themselves. Even when I thought I had ordered my retainers but the order was not processed, they still came in time for when it was time for me to switch to them.

4 years ago

Reply from SmileDirectClub

Hi Laura, this makes us smile! Thank you.

Mar. 16th, 2020

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Verified Customer

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Tori

I love my smile and feel so confident! The process was so easy and I'm so glad I finally decided to get my teeth fixed. I feel so great about everything.

4 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Tori.

Feb. 25th, 2020

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Verified Customer

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Jeanette Harris-McNair

First, they are very efficient and the customer service is great! Next, I had some concerns and the addressed them to ensure I was pleased with my end results.

4 years ago

Reply from SmileDirectClub

We're always available to answer any questions or concerns. Thanks so much for the feedback, Jeanette!

Feb. 25th, 2020

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Verified Customer

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Barbara Prudente

My process with SmileDirect was exactly as I anticipated from start to finish. So much so that my son followed my example and is also satisfied with his results.

4 years ago

Reply from SmileDirectClub

We are so happy to read such a wonderful review!

Feb. 26th, 2020

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Verified Customer

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Debra Babb

Great customer service. I had a problem with my slingers getting out of order. They were able to send me some more so that I can complete my treatment.

4 years ago

Reply from SmileDirectClub

Thanks for putting a smile on our face, Debra!

Feb. 25th, 2020

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Jerrod Phillips

My teeth moved into place initially but I have had two separate experiences where my teeth moved away. I am on a two month extension based on the the failure of the first 6 month treatment. Again, I am almost finished but am experiencing movement that is throwing my alignment out of whack.

4 years ago

Reply from SmileDirectClub

Hi Jerrod, we are concerned to hear this. One can always contact us to speak with a member of our dental team when alignment issues arise. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Rachel Brandon

My teeth were a little bit crooked to where it was uncomfortable and smile direct club straightened my teeth out, which gave me no more discomfort and it gave me confidence.

4 years ago

Reply from SmileDirectClub

This is why we do what we do! Thank you so much, Rachel.

Feb. 26th, 2020

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Maria

I can only rate them as good because my smile isn't what I thought it would be and talk to someone in their customer service is like shouting into the wind. They have the same generic responses for everything. I did this to save money and time. I guess I got what I paid for.

4 years ago

Reply from SmileDirectClub

Hi Maria, we are concerned to hear this. Club members are to be taken care of in a timely manner and not to be ignored. We do offer additional aligners if one is not happy with their end results so that they can have the new smile that they deserve. Please give us a call at 800-689-0053 for additional assistance. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Rita Krumenauer

My teeth are almost where they should be. I wasn't completely satisfied, so Smile Direct has continued my treatment, for no additional cost, to make them perfect

4 years ago

Reply from SmileDirectClub

We are thrilled to read this!

Feb. 26th, 2020

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Verified Customer

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Raymond Larson III

Everything was prompt and upfront. It was easy. The service was excellent and everything was very organized from the first appointment to the packages that were shipped.

4 years ago

Reply from SmileDirectClub

We love seeing this, Raymond. Thanks so much for the support!

Feb. 26th, 2020

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Deborah Simmons

I would have felt more comfortable about my progress if there was more than one check in with the doctor. Everything turned out for me but one more check would have helped with my confidence.

4 years ago

Reply from SmileDirectClub

Hi Deborah, when one has questions or concerns that are dental related, we have a wonderful dental team available to resolve issues for club members. If additional assistance is needed, we can be reached at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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mary

easy to follow instructions, great customer service and happy with my results. I just felt they did not freely disclose the recurrent fee you have to pay for the retainers after.

4 years ago

Reply from SmileDirectClub

Hi Mary, thank you for sharing this feedback!

Mar. 16th, 2020

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Verified Customer

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Ronnice Rojas

This product is very convenient and it really works. I like that I have control over how I wear the product and how the company stays un constant contact.

4 years ago

Reply from SmileDirectClub

Ronnice, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Mar. 2nd, 2020