Name: byte
Rating: 4.4

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June Sanford, FL

Quality of the braces is good but the customer service is too pushy. I almost cancelled my order due to their numerous call and text.

2 years ago

Reply from byte

Hi June, thank you for this constructive feedback! We love hearing these types of concerns to improve in any way possible. We will work our best to make sure our service is fulfilled but within reason. Feel free to reach out if you have any questions or concerns!

Jun. 14th, 2022

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Amanda Marker Tigerton, WI

Byte was an awesome experience! Their customer service was exceptional and I'm loving my smile!

2 years ago

Reply from byte

Wooohoo! This is fantastic. Thanks for sharing, Amanda!

Jan. 25th, 2022

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C K Akron, OH

The aligners have helped my teeth to become straighter and the HyperByte is really great to use!

2 years ago

Reply from byte

Thanks so much for the amazing review! :)

Dec. 29th, 2021

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Koby Kropf Clovis, CA

Byte works well with the customers. I recommend this to anyone wanting to fix their teeth.

2 years ago

Reply from byte

Thank you for the great review, Koby! We are so excited for you😁

Dec. 13th, 2021

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Jimmy tang Sacramento, CA

Great product liked how easy it was to put on instructions were great overall product was great.

2 years ago

Reply from byte

Thank you for your review, Jimmy. We do what we can to provide an easy, seamless, and stress free treatment process from beginning to end. We are standing by for support if you have any questions!

Dec. 15th, 2021

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Alicia Johnson Ypsilanti, MI

Not a fan. Slow customer service takes weeks to respond when you’re asking about fit options. My advisor stopped responding to me. And my friend never got the referral bonus.

2 years ago

Reply from byte

Hi Alicia. We are sorry to hear about your experience and we want to help. Our team is always here to support and address any of your questions. Please give us a call at 877-298-3669, shoot us an email at support@byteme.com, or you can even send us a DM on Facebook and we'll make sure you're being taken care of!

Nov. 24th, 2021

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Cheryl Barnett Cleburne, TX

I have been so happy with the progress! This has been easy and given me my confidence back.

2 years ago

Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing 🥰

Nov. 15th, 2021

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SAYSO NOFO Germantown, NY

Awesome experience so far, great customer support and very happy with my results!

2 years ago

Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Nov. 15th, 2021

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Brittany Tacoma, WA

I love my results from Byte so far! More confidence and more smiles! Good communication too!

2 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 3rd, 2021

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Verified Customer

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Sarah Lucie Madison, NJ

Great customer service, extremely easy process, and I'm really happy with the results.

2 years ago Edited January 10, 2024

Reply from byte

Thank you! Our team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Oct. 12th, 2021

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Kenidi Gore Phoenix, AZ

Love it! Only 7 weeks in out of 20, and I’ve already seen such a huge improvement!

2 years ago Edited January 10, 2024

Reply from byte

Yaay! We are so excited to hear you are already seeing a huge improvement, and we can't wait to see the final results! We are standing by for support if you ever have any questions. Thank you for the great review, Kenidi.

Oct. 4th, 2021

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Joe Riles St Louis, MO

So far good product. Alingers on time and came with everything needed. Would recommend

2 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

Oct. 4th, 2021

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Megan Oremovich Superior, WI

I was hesitant to even try aligners but byte made it super easy to do everything at home.

2 years ago

Reply from byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Sep. 14th, 2021

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BigNoseKate

I was supposed to have completed treatment at the end of 10/2021. It's 6/3/2022 and I'm 5 aligners in to my "refinement" aligners because most of the original aligners had a gap on one of my upper teeth and didn't straighten my teeth right the first time around. I'm hoping to be finished with my treatment by the end of this year. Hopefully. Their customer service has gotten worse the last few months. I emailed them yesterday morning about a brand new aligner I put in yesterday with a split in it and am going on about 36 hours of not hearing from them yet. The refinement aligners have a chemical taste and smell to them that thankfully goes away after about a day of gargling with mouthwash. I wish I hadn't trusted my teeth with Byte and had gone with another company.

2 years ago Edited January 10, 2024

Reply from byte

Hey! Thanks for the great review and feedback. We do our best to make sure every customers' experience is easy and effortless- our entire team is always here to support customers on their smile journey. Please do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. You can also reach us via a phone call :)

Sep. 8th, 2021

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Emma Carbaugh Clementon, NJ

Byte is super easy to use and they’re super helpful with every step of the way!

2 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Sep. 1st, 2021

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Treasure Niederhauser San Tan Valley, AZ

I have been satisfied with my results so far. Company responds quickly and and staff is friendly and helpful

2 years ago

Reply from byte

We are so happy to hear that our team has been able to provide you with an awesome and positive experience so far. Our whole Byte team is dedicated to getting you the smile of your dreams and making this whole process as easy as possible. We're so happy to have you a part of the Byte family :)

Aug. 11th, 2021

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Talon Harvell Villa Rica, GA

I am loving my results and the price is amazing. They have great customer service. God bless

2 years ago

Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!

Aug. 11th, 2021

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GAUTHAMAN M. Atlanta, GA

The best thing about byte is that they are cheap and have a great customer care.

2 years ago

Reply from byte

Thank you so much for writing in and sharing your Byte experience :) Happy to have you in the fam!

Aug. 10th, 2021

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Sandra Sutton Santa Rosa, CA

Easy to read instructions, and great customer service. I’d recommend this to anyone!!

2 years ago

Reply from byte

Thanks so much for the awesome review!

Aug. 9th, 2021

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B M Hurst, TX

I loved how often I could contact customer service and how fast the process was.

2 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

Aug. 4th, 2021

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nina bennett Hastings, MI

Byte is awesome. I can absolutely tell the difference from when I started to now.

2 years ago

Reply from byte

YAY, this makes us so happy to hear! We cannot wait to see your final smile transformation, we hope you'll share some before and after pictures! :)

Aug. 9th, 2021

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Savannah Fearns Denver, CO

Great experience, helpful staff, straight white teeth, more confidence. Loving it.

2 years ago

Reply from byte

Thanks so much for the awesome review! We are so happy to have you in the Byte family :)

Aug. 9th, 2021

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Joey J Atlantic City, NJ

Byte has definitely made me more confidence in smiling. I’m always cheesing now 😁

2 years ago

Reply from byte

Joey- We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Jul. 30th, 2021

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Amber Dixon Minneapolis, MN

Great customer service! Byte has been the best choice and the quickest way to get straight teeth.

2 years ago

Reply from byte

Amber- Thank you so much for taking the time to share this with us! We are so excited for you :)

Jul. 29th, 2021

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Danielle Hudson Decatur, GA

My experience thus far has been immaculate other than the hiccup with my first set of aligners

2 years ago

Reply from byte

We are so happy to hear this! Our team is here to support you every step of the way (even through hiccups) so do not hesitate to reach out, we got you :)

Jul. 29th, 2021

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Bryan Cook Key West, FL

I'm 80% finished with my treatment and my smile has already improved! Confidence booster!

3 years ago

Reply from byte

Woohoo smile big you deserve it Bryan! We love to see every customer's amazing new smiles. Thanks for an awesome review!

Jul. 28th, 2021

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Jess Aaron Glendale, AZ

My treatment is almost done, and my teeth are whiter from the Brightbyte and straighter.

3 years ago

Reply from byte

We are so excited for you and your new, brighter smile!

Jul. 23rd, 2021

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Marc Jankowski Ellicott City, MD

They really make it easy! Already in the 7th week and I can definitely see a difference!

3 years ago

Reply from byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Jul. 23rd, 2021

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BrittanyP Loganville, GA

Why is the HyperByte $699 to purchase WITH an aligner plan ONLY and $399 to purchase a replacement?

6 months ago

Reply from byte

Great question! The $699 is the HyperByte's value, and is included as part of the aligner plan -- the replacement is of lower cost as a courtesy to our customers.

Jan. 6th, 2024

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Verified Customer

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Patricia Paquette Providence, RI

Not happy with results but have NO CHOICE except to get my retainers

2 years ago

Reply from byte

Patricia, we hear your concerns and frustrations- We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at support@byteme.com or give us a call at (877) 298-3669 or send us a DM to any of our social platforms.

Apr. 22nd, 2022

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Verified Customer

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Kaitlin Miller

one of the worst customer experiences ever - borderline feels like fraud

2 years ago

Reply from byte

Kaitlin, we highly appreciate your feedback and want to reassure you that we are constantly looking for ways to improve and take these things very seriously. If you happen to have any other concerns or additional questions please do not hesitate to reach out via our social platforms such as Instagram and Facebook DMs- We are standing by for support!

Apr. 12th, 2022

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Verified Customer

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Kaitlyn Ross New Knoxville, OH

They never fit right and I couldn't do my treatment because they wouldn't fit

2 years ago

Reply from byte

Kaitlyn, our goal is to always be open and honest with our customers throughout all stages of treatment. We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at support@byteme.com or give us a call at (877) 298-3669 or feel free to DM us over Facebook or Instagram.

Mar. 21st, 2022

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Verified Customer

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Kou Yang Saint Paul, MN

Treatment plan took longer than expected. Poor costumer service.

2 years ago

Reply from byte

Kou, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away.Customers can schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Verified Customer

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Diego Frweman Midland, MI

Not worth the price paid. Dentist said didn't help at all

2 years ago

Reply from byte

Hello Diego, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 28th, 2022

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Verified Customer

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Kristina Al Atawna Salt Lake City, UT

Wasted my money. Didn't do anything to my teeth except hurt for months.

2 years ago

Reply from byte

Hi Kristina, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Verified Customer

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Kassandra Oxnard, CA

They don't check in. I still haven't received my retainers. My bite is off.

2 years ago

Reply from byte

Hi Kassandra, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 31st, 2022

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Verified Customer

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Dara Nilsson Everett, WA

Hard to get a person to talk to. Slow to respond.

2 years ago

Reply from byte

Hi Dara. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 31st, 2022

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Verified Customer

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Kristi M Woo Indianapolis, IN

My braces came no where close to fitting and damaged my front tooth

2 years ago

Reply from byte

Hi Kristi, Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Verified Customer

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KHARIMAH R DESSOW Columbia, SC

Poor fit. Poor customer service. Lack of progress on teeth.

2 years ago

Reply from byte

Hello KHARIMAH, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Verified Customer

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Tyler S Fowler San Diego, CA

Customer service both before and after the sale & good results.

2 years ago

Reply from byte

Hi Tyler. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Deanna Williamson Fayetteville, NC

I saw no difference and had to keep starting over.

2 years ago

Reply from byte

Hi Deanna, Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 31st, 2022

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Verified Customer

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Lisa Harris Canton, OH

Length for response. Deliberate delays in treatment

2 years ago

Reply from byte

Hi Lisa, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Verified Customer

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Michelle Wilhite Cincinnati, OH

Lack of response to follow up care and unable to complete my dental treatment.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Verified Customer

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Danielle Townsend Cincinnati, OH

I couldn't stop payment on a product i am now medically unfit to use.

2 years ago

Reply from byte

Hi Danielle, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Verified Customer

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Eg Concord, NH

Customer service takes forever to respond.

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Verified Customer

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Amy Taylor Marietta, OH

My teeth hardly moved. The treatment plan did not work.

2 years ago

Reply from byte

Hello Amy, sometimes teeth are more stubborn than we expected and take longer to move. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 14th, 2022

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Verified Customer

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Angela Hessom Alpine, CA

Poor communication and lack of follow through. Not worth the time or money

2 years ago

Reply from byte

Angela, we would like to look into this and chat. Since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

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Verified Customer

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Jennifer Heffner Greenville, SC

It's a terrible product. It's cheaper than others yet you get what you pay for

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Verified Customer

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Amy Mankin Alexandria, VA

Poor customer service, no follow up, trays didn't fit, my teeth worsened

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Verified Customer

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Jessica Dowson Winthrop, MA

It did not work and they will not answer me to get my money back

2 years ago

Reply from byte

Jessica, we would like to look into this and chat. Since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022