October 16th, 2016 Astoria, NY
ID WATCHDOG is NOT a 24/7 service, as advertised. Instead, it was a 24/7 "answering service," even though they could not answer any questions either.
I just paid $149 for their annual membership. While completing my registration, after they required me to submit the credit charges first, I could not answer their questions to verify my identity because the answer choices consisted of false information, the basis for my identity theft and the reason I signed up for their service in the first place! The message on the screen asked me to call their 1-800 number, and when I did, I got an answering service to take my message. When I asked when I should expect to hear from someone else, the lady could not tell me. This was not the 24/7 service I signed up for, especially when I was in a state of panic.