BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.
Are you a representative
of this company?Claim this Profile
Frontier Secure provides services for many areas of digital life, including support, connection, and protection. The company's identity protection services help to keep its customers' information secure and prevent loss of assets due to identity theft.
|#1 IdentityIQ ›|| |
|#2 MyIDCare ›|| |
|#3 LegalShield IDShield ›|| |
|#14 Frontier Secure ›|| |
Frontier Secure continuously monitors internet servers for its customers' personal information to ensure that it is not being compromised.
Frontier Secure's recovery team works from start to finish to quickly change, restore, or reissue customers' compromised cards and documents in the event of identity theft or a lost or stolen wallet.
Frontier Secure has customer service agents available around the clock so that customers can receive immediate help in the event of an identity theft situation.
Frontier Secure only operates in 27 states, which means there are several customers who do not have access to the company's services.
Frontier Secure does not offer identity theft insurance of any kind.
Frontier Secure does not monitor its customers' bank accounts, which may leave these accounts vulnerable to identity thieves.
While Frontier Secure assists customers with recovering compromised documents and cards, the company does not help customers to recover the financial losses that may occur as a result of identity theft.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
I haven't set up my internet yet, but just received 4 emails thanking me for signing up with Frontier Secure, which was a surprise to me. I was able to get in touch with someone quickly, though it took them 20 minutes just to find my internet account. She apologized for me being signed up for the security plan and told me it would be investigated. I haven't been billed for anything yet, so we'll see...
They sign you up with NO CONTRACT or signature AUTOMATICALLY when you get an att account (still waiting to verify that I was legitimately signed up at all) and provide no services. They're customer service was slow (I was on the phone for 30 minutes), hostile, and inconclusive (after 30 minutes I was told there were NO MANAGERS AVAILABLE). I honestly suspect the business is a scam.
I have to say well done.. I'm aware of a ton of scam, phishing, and social engineering techniques designed to rip people off but being signed up with a completely unwanted/unrequested service by ATT with no notification or agreement is ridiculous. When signing up for only internet from ATT (roughly 35-40 a month) specifically asking that nothing but the monthly payment of the agreed amount and the installation fee would be charged the sales rep said nothing about anykind of additional service I was "automatically" signed up for. That I've been charged by an apparently outside company with which I had no agreement or ever spoken to is baffling and definitely an under handed bussiness practice by ATT and any other company who might have an "arrangement" like this. If your reading this comment/opinion it probably means they already got you for at least 12.99. I do have to thank frontier for one thing, proving that not checking your bank statements for a few months can cost you. First couple times I saw the charges I figured it might be some kind of credit/debit card processing company a gas station or other store might have used, only after looking at the statement in a month in which I knew I had not used my card did I look into the cts*frontier charges. I've just got to wait for the office hours of this company to see if it's as big of a pain to stop the charges as some people have said.
The cancellation process was AWFUL. I was opted in to this service via AT&T automatically and I was told that it would fall off if I didn't choose to continue after the first month free. This was incorrect. It took me 3 wrong numbers and 25 minutes on hold to get this company to stop charging me for a service I do not use and did not sign up for. Do not recommend.
Do not deal with this company! I sure didn't choose to, but somehow a CC charge of $10.28 was billed to me monthly. I called multiple times to cancel my "account". I DID NOT HAVE AN ACCOUNT! I DID NOT AUTHORIZE CHARGES OF ANY KIND, WITH THEM EVER!!!! Not once did I get anywhere with these crooks. After a year of being billed, and making several calls to this so called company, the matter was going finally resolvedI I contacted my Credit card company, which resulted in having to cancel my current card and issue new ones. Relieved to have this rip off, scam of a company, behind me! I honestly think, there are 3-4 people, hanging out in someone's living room, passing the phone to one another as they transfer you to "different departments"! Ridiculous beyond words! Do not sign up with these individuals. They are so not legit.
If you never need them and just want to throw money at someone for nothing - then you will love this company. You will never reach the correct department and most likely you will be disconnected before you do.
Very user friendly product. By far the best value of any Identity Protection product, especially when I bundled it with my Frontier Communications products. When I did call for help installing it, someone immediately answered and spoke very plain english, obviously not an off-shore call center. Very helpful and had me up and running immediately. I get a nice update monthly regarding my identity protection and whenever there is a inquiry on my credit I am immediately notified.
I have had Frontier Secure identity protection for almost a year. I like how they send me one and only one email per month to update me on my "safe" status, unless there is suspicious activity- and then they will notify me immediately. I had used a different company in the past but was bombarded with spam emails. It's affordable, and I think of it like insurance for my bank account. Highly recommend.
Worst customer service ever. Worse than Time Warner! Didn't asked to be signed up. Apparently some broker did it. I thought I was talking to A T & T. Second worst customer service! Charged my credit card without authorization. Said they would not refund my money. Kept me on the phone 2 1/2 hours. I got my money back!
Frontier has so many different URLs and logins, it is impossible to know which one to use to access the function you are attempting to contact. The identity theft was included in the bundle the gentleman "comped" me but the collection of information they requested seems beyond what is needed based on my past experience (i.e. someone hacked a new Discover credit card account and they notified me of the breach, sent me a new card and no charges or damage to my account was recorded). Frontier Communications is dismal to deal with - period.
After having Frontier Tech download the anti virus I called a day later to tell them it was causing my P.C.to freeze. The tech removed the program but did not know how to install the new one. She repeatedly opened screens for close to an hr never clicking anything and then copied the antivirus key and kept putting it in the address bar even though I repeatedly told her it did not go there. She then opened up my programs and removed my Malwarebytes even though I begged her to stop. I grabbed the cursor, but it was too late. I now have nothing and must find a new anti-virus. When I asked to speak with a supervisor she said there was none in her department and transferred my call to some no man's land where it was never answered. This was a night mare.
Horrible customer services. Lost my data and spent two weeks talking with them on a daily basis to attempt to retrieve which never happened. Finally I cancelled the service without downloading my files. Was promised by at least two supervisors that I would receive a call back within 48 hours but this never happened. All calls were initiated by me. Would certainly not recommend this product.
Horrible. Their customer service rep was mean, lied to me about my bill, and then proceeded to call me a liar. I will never do business with them again..after months and months of issues, they did not seem to want to solve the problems.
okay here's my technical review of this internet and product. I've had frontier DSL for 4 years now and have had numerous problems with the the internet being unreliable due to router malfunctions, WIFI disabling, and tech support that treats me like I'm a novice. I've been a systems engineer for 15 years and I can tell you some major bugs with the Frontier secure program they offer. #1. the backup they offer does not recover operating system settings. It only backs up user data e.g.documents. #2. the secure program overrides windows default update procedures and the user cannot update manually or change settings in windows. major drawback. #3. the anti-malware/anti-virus causes key windows operating system files to become corrupted by manipulating disk space and moving certain files (explorer.exe primarily) to quarantine. #4. the use of additional anti-malware programs is prohibited in the system, as the frontier secure program TAKES OWNERSHIP OF THE DRIVE. #5. the customer service agent installs teamviewer 8 on your system, knowing that it should be updated to the latest version (version 10 at the time of this writing) and places their own master password to access your system without authorization. #6. and final...the monthly fee does not outway the trouble that these problems can cause. I have had to reinstall windows in 7 computers, and replaced 2 hard drives for my customers due to this software. It is untested and bugged to be offered to paying customers. thanks for your time