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Frontier Secure

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3.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 8th, 2022

Frontier Secure provides services for many areas of digital life, including support, connection, and protection. The company's identity theft protection services are designed to help to keep consumers' personal information secure and prevent loss of assets due to identity theft.

Frontier Secure provides triple-bureau credit monitoring services, global identity monitoring, Social Security Number monitoring, lost wallet services, and identity theft restoration services.

The company does not provide that much information about its identity theft protection service online. Those interested in Frontier Secure's services are encouraged to read customer reviews and contact the company via phone call or live chat to learn more.  

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The Good

  • Affordable Pricing
  • Monitoring  Services
  • Document Recovery
  • 24/7 Availability

Affordable Pricing

Frontier Secure's identity theft protection service pricing starts at $9.99 per month. This pricing is more affordable than what many companies in the identity theft protection industry charge on a monthly basis. 

Monitoring  Services

Frontier Secure continuously monitors internet servers for its customers' personal information to ensure that it is not being compromised.

As mentioned above, this business also offers social security number monitoring services and global I.D. monitoring along with triple-bureau credit monitoring. 

Document Recovery

Frontier Secure's recovery team works from start to finish to quickly change, restore, or reissue customers' compromised cards and documents in the event of identity theft or a lost or stolen wallet.

24/7 Customer Service

Frontier Secure has customer service agents available around the clock so that customers can receive immediate help in the event of an identity theft or security breach situation.

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The Bad

  • Limited State Availability
  • No Insurance
  • No Bank Account Monitoring
  • Lack of Recovery Assistance

Limited State Availability

Frontier Secure only operates in 27 states, which means there are several customers who do not have access to the company's services. 

No Insurance

Unlike the majority of companies in the industry, Frontier Secure does not offer identity theft insurance of any kind.

Those who fall victim to identity theft while paying for the company's identity protection services may suffer due to this lack of insurance coverage. 

No Bank Account Monitoring

Frontier Secure does not monitor customer bank accounts, which may leave these accounts vulnerable to identity thieves. 

Lack of Recovery Assistance

While the identity protection service provider assists customers with recovering compromised documents and cards, the company does not help customers to recover the financial losses that may occur as a result of identity theft.

Meanwhile, the majority of other companies in the identity theft industry offer identity theft insurance coverage, access to identity theft restoration specialists, and more. 

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The Bottom Line

Frontier Secure offers cyber monitoring, social security number monitoring, credit monitoring, document recovery, lost or stolen wallet assistance, and around-the-clock customer service.

However, the business does not provide consumers with identity theft insurance, bank account monitoring, or financial loss recovery assistance.

At this time, we cannot recommend Frontier Secure's identity theft protection service due to the company's lack of identity theft insurance, recovery assistance, monitoring, and state availability.

If you are still interested in Frontier Secure's service, we encourage you to contact the company directly and read several customer reviews to get a better idea of what the company has to offer. 

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Star Rating

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1.7

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18 Reviews

Review Breakdown

5 grade

17%

4 grade

0%

3 grade

0%

2 grade

6%

1 grade

78%

Sentiment Criteria

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Bud Hirst Plano, TX

Very user friendly product. By far the best value of any Identity Protection product, especially when I bundled it with my Frontier Communications products. When I did call for help installing it, someone immediately answered and spoke very plain english, obviously not an off-shore call center. Very helpful and had me up and running immediately. I get a nice update monthly regarding my identity protection and whenever there is a inquiry on my credit I am immediately notified.

8 years ago

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Kimberly Plano, TX

I have had Frontier Secure identity protection for almost a year. I like how they send me one and only one email per month to update me on my "safe" status, unless there is suspicious activity- and then they will notify me immediately. I had used a different company in the past but was bombarded with spam emails. It's affordable, and I think of it like insurance for my bank account. Highly recommend.

8 years ago

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Review Source

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Terri Kingman, AZ

Having issues with internet privacy, got a secure line,no more worries of fraud

3 years ago