Experian, which is the world's largest credit bureau, launched IdentityWorks in 2010 to provide identity protection services to consumers. IdentityWorks offers a suite of identity theft protection services that are divided into three distinct categories: detect, protect, and resolve.
Priced at $9.99 per month for the Plus plan and $19.99 per month for the Premium plan, IdentityWorks' services are considered to be affordable for most consumers.
IdentityWorks offers a free 30-day trial for each of its provided plans. The company also has an annual option available that allows consumers to get two free months of service.
In addition to the standard email and password, IdentityWorks also requires users to input the last four digits of their social security number in order to log in, which provides an additional layer of security to their account.
IdentityWorks provides its customers with up to $1 million in identity theft insurance with zero deductible. In the event of identity theft, this policy covers expenses such as fraudulent electronic funds transfers, lost wages, legal fees, and private investigator costs.
IdentityWorks' support center is only open 12 hours per day on weekdays and 8 hours per day on weekends. This means that customers may not be able to get ahold of the company during an emergency.
Not surprisingly, IdentityWorks offers great detection services—Experian is a credit bureau, after all. However, the company's resolution services are somewhat lacking when stacked up against competitors. IdentityWorks doesn't offer the limited power of attorney or follow-through options on surveillance alerts.
While many identity theft protection companies offer free credit reports, IdentityWorks charges a fee each time a customer would like a credit report.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.