3.7
Overall Score2 months ago
Experian IdentityWorks℠
verifiedExperian, which is the world's largest credit bureau, launched IdentityWorks in 2010 to provide identity protection services to consumers. IdentityWorks offers a suite of identity theft protection services that are divided into three distinct categories: detect, protect, and resolve.
The Good
- Affordable Plans
- Free Trial Period
- Enhanced Login Security
- Identity Theft Insurance
Affordable Plans
Priced at $9.99 per month for the Plus plan and $19.99 per month for the Premium plan, IdentityWorks' services are considered to be affordable for most consumers.
Free Trial Period
IdentityWorks offers a free 30-day trial for each of its provided plans. The company also has an annual option available that allows consumers to get two free months of service.
Enhanced Login Security
In addition to the standard email and password, IdentityWorks also requires users to input the last four digits of their social security number in order to log in, which provides an additional layer of security to their account.
Identity Theft Insurance
IdentityWorks provides its customers with up to $1 million in identity theft insurance with zero deductible. In the event of identity theft, this policy covers expenses such as fraudulent electronic funds transfers, lost wages, legal fees, and private investigator costs.
The Bad
- Limited Customer Support
- Lack of Recovery Services
- Additional Charge for Credit Reports
Limited Customer Support
IdentityWorks' support center is only open 12 hours per day on weekdays and 8 hours per day on weekends. This means that customers may not be able to get ahold of the company during an emergency.
Lack of Recovery Services
Not surprisingly, IdentityWorks offers great detection services—Experian is a credit bureau, after all. However, the company's resolution services are somewhat lacking when stacked up against competitors. IdentityWorks doesn't offer the limited power of attorney or follow-through options on surveillance alerts.
Additional Charge for Credit Reports
While many identity theft protection companies offer free credit reports, IdentityWorks charges a fee each time a customer would like a credit report.
The Bottom Line
Experian IdentityWorks is a credible organization backed by one of the largest credit bureaus in the world. The company offers a number of attractive features, including affordable identity protection services, a free trial period, and significant identity theft insurance.
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