Capital One ID Protection Logo

Capital One ID Protection

Is This Your Business?
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44 User Reviews

7.9

Overall Score

LAST UPDATED: June 22nd, 2022

In 1988, Richard D. Fairbank founded Capital One in an effort to empower the public with access to information and technology. The company offers a variety of financial services, including banking options, credit cards, loans, and investment options. Recently, Capital One began to offer identity protection services as well.

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The Good

  • Credit Wise Program
  • Sure Swipe Tool
  • Education

Credit Wise Program

One service that Capital One offers its customers is the Credit Wise app, which allows customers to receive weekly credit score updates and see how certain financial decisions would affect their credit score.

Sure Swipe Tool

Through Capital One's mobile app, customers have the option to use the Sure Swipe tool, which allows customers to create a pattern instead of a traditional password, which could be more secure.

Education

Capital One offers several educational resources to help customers learn how to better prevent identity theft.

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The Bad

  • Limited Monitoring Services
  • Few Recovery Services

Limited Monitoring Services

Capital One offers credit monitoring, but the company does not provide social media monitoring, internet scanning, or bank account monitoring.

Few Recovery Services

Capital One does not assist with pre-existing conditions and does not offer recovery assistance for medical, criminal, or tax identity theft. 

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The Bottom Line

Capital One provides its customers with its Credit Wise program and its Sure Swipe tool, in addition to educational resources. However, the company's monitoring and recovery services are lacking. 

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Star Rating

4.7

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44 Reviews

Review Breakdown

5 grade

77%

4 grade

16%

3 grade

5%

2 grade

0%

1 grade

2%

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Alicia Kalamazoo, MI

restricted my account until person who owns the account where the payment was drawn from calls capital one and proves his identity in relationship to his bank. REALLY!!!!

6 years ago