AllClear ID

Name: AllClear ID
Rating: 1.2

Is This Your Business?

1.2

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117 User Reviews

3.3

Overall Score

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1.2

star star_border star_border star_border star_border

117 User Reviews

3.3

Overall Score

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The Good

The Bad

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Company Details

Monthly Price

Starting at

$14.95/Month

Identity Theft Insurance

$1 Million

Number of Reviews 117

info Source of Information

LAST UPDATED: August 15th, 2023

Founded in 2004 and headquartered in Austin, Texas, AllClear ID provides identity protection services to organizations, businesses, individuals, and families.

In addition to AllClear ID's identity theft monitoring and credit monitoring services, the company offers identity repair, phone alerts, investigator support, insurance coverage, lost wallet protection, ChildScan monitoring, and more.

The company is also partnered with the National Cyber-Forensics & Training Alliance (NCFTA) to provide an enhanced identity protection service.

Keep reading to learn more about AllClear's services and to see customer reviews.

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The Good

Monitoring Services
Identity Theft Insurance Coverage
CISSP Certified
Simple Enrollment Process
Resource Center

Monitoring Services

AllClear ID works to protect its customers' identities by offering a number of monitoring services, including monitoring of credit reports from all three major credit bureaus (Equifax, Experian, and TransUnion), financial account monitoring, social security number monitoring, and ChildScan monitoring.

If suspicious activity is detected, AllClear ID has the ability to place credit freezes and issue fraud alerts to the customer. In the event of child identity theft, AllClear ID will send an alert to the child's parent/guardian, conduct a full investigation, and will help repair the child's identity.

Identity Theft Insurance Coverage

If a customer of AllClear ID falls victim to an identity theft event, they will be covered by the company's $1 million identity theft insurance policy, which reimburses customers for expenses and financial losses related to the theft, including up to $10,000 in lost wages. AllClear ID also offers lost wallet protection services.

CISSP Certified

AllClear ID is a Certified Information Systems Security Professional. To earn this certification, companies must have several years of experience and pass the CISSP exam.

Simple Enrollment Process

The company does require customers (those who are 18 years or older) to enroll in order to obtain identity theft protection services including identity repair, however, the enrollment process appears to be fairly simple.

In terms of enrollment, potential customers, are asked to select a protection plan and create a profile. The initial enrollment form also has a section for consumers to add in a promotion code.

Those who are employed by businesses and organizations that have paid for AllClear ID's protection service can get full coverage that includes everything from credit report monitoring to data breach response protection and identity theft repair by enrolling with a company code.

Resource Center

AllClear ID's website offers an online resource center that all website users can visit. This resource center covers topics revolving around fraud resolution, investigation, protection tips, child safety, credit, fraud alerts, online safety, tax fraud, and more.

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The Bad

Limited Recovery Services
No Online Purchases
No Antivirus Software

Limited Recovery Services

AllClear ID's restoration services are limited to financial identity recovery and lost wallet assistance. The company's identity theft protection service does not include medical, criminal, or tax identity recovery services to those who have fallen victim to identity theft.

Additionally, it is unclear whether or not AllClear ID has the policy to help individuals with pre-existing conditions or utilizes the limited power of attorney.

Limited Website Information

AllClear ID does not appear to provide enough information on its corporate website regarding its identity protection services. In order to obtain more information about AllClear ID's services, potential customers must fill out an enrollment form or reach out to a company representative directly.

No Antivirus Software

The identity protection company does not provide its customers with antivirus software to protect sensitive data on their personal computers.

Meanwhile, there are many other companies in the identity theft protection industry that do provide antivirus software to their consumers. Those interested in AllClear ID services should take this into consideration as they will have to purchase their own protective software if they enroll in this company's security services.

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The Bottom Line

AllClear ID is CISSP certified, offers several monitoring services including credit monitoring, financial account monitoring, social security number monitoring, and ChildScan monitoring, and provides customers with up to $1 million in identity theft insurance for lost wages as well as lost wallet services.

The company is also partnered with the National Cyber-Forensics & Training Alliance (NCFTA) and has a simple customer enrollment process. Additionally, AllClear ID provides customers with phone alerts and an online resource center.

Unfortunately, AllClear ID does not appear to provide potential consumers with much website information regarding its identity protection services. To obtain more information about the company's services, potential consumers have to fill out the enrollment form on AllClear ID's corporate website or contact the company directly.

Additionally, AllClear ID's identity recovery services are limited and the company does not provide customers with any antivirus or other protective software for any devices. Those interested in AllClear ID's services are encouraged to view recent AllClear ID reviews and ratings before deciding to enroll.

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User Reviews

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1.2

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117 Reviews

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Lisa Ellram Oxford, OH

I did not think all clear was doing a great job because it notified me about my (legitimate) Macy's card application after about 3 weeks, when I had starting using it the first day and racked up hundreds of dollars! But months later, when someone else fraudulently applied for Barclay's card in my name, they caught it right away and called me/e-mailed until I responded. They got oin the line with Barclays and me, where we talked through everything, had the application stopped. They then advised me how to put aletrts in with all the credit agencies, sent all the paperwork, etc. I found this very helpful-- saved me tons of time & money.

8 years ago

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Donna Restaino Glastonbury, CT

My credit was merged with another person who had many unpaid bills. My credit reports showed the other person's name and all the bad credit from this person. Chris G. at AllClear worked with me to get it all straightened out and cleared up. He communicated with me all the time and was so nice. Thank you Chris.

4 years ago

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Jennifer Anderson Orlando, FL

I was gifted free all clear serivce for 3 years. In that time I was promptly contacted if there were any issues. I open a few things during this time and I was always notified by email and phone of the activities on my account. Very professional.

6 years ago

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Phil A Okatie, SC

Because Transunion was the first to post the fraudulent inquiry, I was notified the same day. I got AllClearID free due to the Anthem BCBS Breach. My primary complaint is that there is no case agent assigned (no one I can call) and I am pretty much on my own with no help. I receive one call (Caller ID said "unavailable") but the caller's accent was foreign and was impossible to understand. They left an number to call back. Even the paperwork sent to me after I reported the ID Theft has no name nor number for me to call with questions. Definitely would not renew with them after the free period.

9 years ago

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Tom Lawrence

I am not sure why others are having problems signing up and verifying. I just signed up with an activation code from Anthem. I was able to sign up myself my wife and my inlaws with no trouble. So far so good.

9 years ago

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Tom IL

Pure garbage. After successfully answering the crazy amount of authentication questions and creating my account (most ask 3 or 4 but this company asked at least 20) their site couldnt/wouldn't show any credit history. Nothing. No open accounts, no closed accounts, no delinquent accounts. Then, When I located the area to request my free yearly Experian report to HOPEFULLY get the information that way, clicking the *request* button to finalize my request results in an error message every time. Considering that upon entering my account for the first time there was ZERO information listed (every section said: unavailable) coupled with the ERROR every time I try to request a report, I'd have to guess that their system is glitched or not even set up to pull the information they claim to be able to provide. 100% useless.

1 year ago

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John Outtahere Exeter, NH

Terrible support. It took billing 3 weeks to respond to a problem I was having updating my billing credit card. I explained in the first email to them I was not receiving the automated email response with a link to update my credit card info. Three weeks later I receive and email saying, "Didn't your receive our automated email link?" No further contact information was provided. Today, in the middle of the day I called their Customer Support number, and received a "It's after business hours and we are closed." response. I contacted their Sales number and got an agent who admitted she worked for a third party support group, and could neither help with my billing issue, or transfer my call to the billing group. I determined that she *could* cancel/close my account, which I immediately requested that she do. Good riddance.

2 years ago

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Therese Trotter Amenia, NY

I find them not helpful at all, tried to get my husband signed up for monitoring each year for the past 4 years and this year is no different. I usually give up until the renew the next year. My insurance covers the service thru AllClear for anyone on your ins. policy. No luck. I can’t even sign into my account - they sent me to Billing which were no help and they offer no solution. Very hard to get in contact with. They do send me a email saying no fraud was found every other month - use to be every month. I question if there is only one person sitting in a house responding - that’s the feeling you get when in contact with them.

2 years ago

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Bert Somerset, PA

Wish the number were lower. We have had All Clear Id since 2013 I think. They will send text messages. Here is our story. In November my credit card was hacked , they never called and when I called the rep says. Call your company and file a police report get a new card and you are good. So I did all this, thank goodness my credit card company helped me, it was hacked in California. Figured our worry was over. We heard nothing from all clear id. Then someone set up a account at ebay in my husbands name we closed it. Then a pay pal account was opened we closed it, then a pay pal credit account we closed it. Then they hacked our bank, our email and our att account. So I went to Equifax, my husbands SSN was sold on the dark web. He got a parking ticket no call, we went out of state use our credit cards we go the same place every year, they texted my husband, not me, we both used our cards. We signed up for life lock on Tuesday, on wed they called my husbands SSN was on the dark web, they are clearing that up, and monitoring his SSN the mess we have that all clear ID missed they are fixing. They called us and texted us to let us no that my husband got a parking ticket. So when comparing no you get what you pay for. We canceled All Clear Id. The best feature they have they are all nice on the phone.

5 years ago

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Linda Lee Leder-Yates Sterling Heights, MI

Do Not Use ALLCLEAR! What's clear about it is there a scam company telling me that they had a security breach with HAP insurance and that my information may have been breached with a bunch of possible outcomes, they asked and verified my name ., the funny thing is that I don't have HAP insurance to begin with!, they asked me first to spell my name which I told them it was Linda and she asked me to spell it for her so I did and this is how I spelled it LINDEA ....(Really)... and then she verified that she seen me! (What????) Really somebody out there has spelt Linda that way ! Lol all they wanted to do is tell me they could sign me up for free and that all clear would be picking up the bill for one year., mighty nice of this company since the only thing clear about it is not to join this company! You're ALL CLEARly wasting your time and your money!

5 years ago

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CZM North Hollywood, CA

I also got an offer because of a breach. Turns out I was registered with them from another one a few years ago. Obviously, they don't do their job because it only expired this past January and during the time it was supposedly in effect, I opened several credit card accounts. Never heard a thing from them! So when I called today to sign up, it took forever to answer simple questions and to ask if they purge or wipe your information after you leave them. Was transferred to their "fraud department" as sales person could only read back their policy info and couldn't answer the question properly. They also only monitor one credit reporting service, so that's not very useful either. Long and short, I finally was transferred to a "fraud department" supervisor who said he had to put in a request to purge my information from their system. He offered to confirm via email and let's hope he does. I really don't want them to have my SS# or any information.

6 years ago Edited September 14, 2021

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James

I got this service free because of the anthem breach. I fell for the whole your identity is safe bull. About 6 months ago my identity was stolen 7 account in 4 states in the amount of roughly$20,000! I monitor my credit through a free service and found the hard inquiries. I was livid when three days later I was notified that everything was fine and there was nothing to report. I still haven't received an alert or anything saying there is or was a problem. I even froze my credit through all three bureaus. I did receive an email today asking if I would like to buy their service. I'm amazed that they are still in business! I guess it is true there is a sucker born everyday! My suggestion is run from this service! Your better off going at is on your own not to mention more protected.

7 years ago

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Pete Golden, CO

Their contract is onerous. I was never informed of the insurance limitations until after I asked questions about the claims process. They insist I speak with AIG and will not take responsibility for any claims. They are unable to fix my ID issues as promised. Prior to the contract they guaranteed it. Once I have requested it, they indicate it can't be done. My claim is sitting in their hands for over 5 months. They claim a $1M policy, but there is no mathematical or logical way to achieve that. They only grant up to $1000 for lawyers which in an ID theft situation can take 10s of thousands of dollars. Been with them 9 months and only received 3 monthly reports which I had to personally request. I get faster alerts from other sources than AllClear ID. Will not provide a clear path for a resolution on any of their processes. When I asked to correct issues with the IRS they had to go "find" someone who knew something about it. When I spoke to AIG it took at least 30 minutes for them to even understand that they had a policy with AllClear ID and that I had a claim filed. No one out of 4 people could provide me a status of when it would be paid.

8 years ago

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Jonathan Birdsey Coventry, CT

Received free protection from Anthem, but only covers one bureau. and would expire in May. Received another free protection program from UCONN that covers all three, but would expire in February. Would not give the better program through February, and then let me switch back to the Anthem program through the remainder of the time. Seems All Clear is being compensated for their service by two different companies, but won't provide the services they have been compensated for. Their notifications are junk, and out of date. Certainly wouldn't give my money to them after the subscriptions provided to be expire.

8 years ago

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K Coventry, CT

We received notification from AllClear ID back in March that our child may be an identity theft victim. We followed their instructions and immediately sent in all of the requested documents to allow Transunion/AllClear ID to investigate the situation further...but it all goes cold from there. AllClear ID told me that TransUnion handles these investigations and I should hear from them with updates on our case. When I didn't hear from them, I called TransUnion directly. TransUnion said they can not help because they utilize a company outside the US called Serco Global to work as their ID Restoration Specialists. I was told I had to speak with their Serco Global reps for any updates on our case. Serco Global is of no help though either. When you call their number (1-888-248-1987), you get a strange automated message that identifies the business as AllClear ID and says something like 'unfortunately we have been unable to reach you at the phone number you provided'...you can then go ahead and leave them a voice message after this outgoing message ends but there are no options to stay on the line and speak to anyone. The return calls (when I actually got one) would come the next day from a Serco Global rep outside the US (speaking pretty broken English). Each time Serco Global decided to return my call, I would be given some promise of action. Sometimes they would say things are being mailed to me and I should have it in a week and sometimes they'd say they'll look into things and call me right back -but then never do. After Serco Global stopped returning my calls altogether, I began calling AllClear ID again directly. Each time I spoke to the AllClear ID reps, they'd tell me they're escalating our case and an AllClear ID supervisor will call me back in X number of days (I've never received any such return calls and it's been at least a month since our case was supposedly "escalated"). I could go on and on but I think you get the idea. You're very much on your own with AllClear ID. That should be their tagline

9 years ago

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Etta Warman Lubbock, TX

This company belatedly emails me whenever I used my credit card. I also got them free from Home Depot. Yesterday, I had a voice mail saying,"Christine Torres, this is the Dallas. County Court System and a civil and criminal summons will be issued for you this week. We are calling to verify where you would like to be served. The summons will tell you the time (message ran out)." I pressed Call Back on my iPhone (my name is not Christine Torres - not even close!) , and the callback was answered by AllClearID! The callback number (855-434-8077) is the number they provide to call if you have problems. I agree that a class action should be filed. AllClear is not a good company ( although I feel sorry for the customer reps) and if they are pretending to have Court System Summons, that's some pretty serious fraud. The rep said they must have been impersonated by someone using that number! How secure is that?! I think they'll fake summonses to get scared folks to call, as their customers from the Home Depot breach are about to expire. Just terrible and unethical. I feel less secure now that before I signed up for this "service".

9 years ago

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SP Fountain Valley, CA

WORTHLESS I signed up for a new credit card 2 months ago & just received the notification of it yesterday. If this had been fraudulent, my new credit card would already be maxed out by a criminal by now. When I called All Clear about this, they said that their policy is to report it to me within 2-8 weeks. What good does even 2 weeks late do. Criminals move faster than that. Also the customer service rep from All Clear said that Credit Inquiries are reported within 24 hours. When I asked why they didn't tell me about the credit inquiry that I saw on my Experian from 2 months ago, she replied that they use Transunion exclusively. What good does that do? The criminals aren't limiting themselves to only attacking companies that use TransUnion.

9 years ago

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Steve Allston, MA

ZERO Similar story to many others. Following the Anthem breach I was able to sign my family up with minor difficulty. A month or so later they flagged suspicious activity on my minors SSN that they could not discuss with me. The told me that I would be contacted by Transunion within a week, and a fraud specialist would be assigned to our case. A month later I called to find out why I hadn't heard anything. I was told that Transunion was backlogged and they would move my claim to the top, I would hear shortly. After not hearing anything, we are three months into this. As of my call to them today, they have changed the protocol for dealing with activity on a minors account. They did so without notifying me. I full expect they are going to change the protocol for the next 2 years until anthem is done paying them. I have email correspondence from this entire process. The customer rep I spoke with this time was flat out lying to me. When I called him on it and referenced the emails that I have in hand, he said that it was my fault for not following the instructions properly. The original instructions state that a Transunion rep would be in contact with me. Now I am being told that I have to send a bunch of personal information about myself and my child to Transunion by certified mail. This will initiate the beginning of the investigation. Basically you may as well run checks on yourself and your children on your own. It's basically the same end results with less frustration and less time spent on the matter.

9 years ago

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Seriously not Surprised

AllClear ID/PRO company is completely overrated. I have the same horrific stories like everyone else. Athem recommended this company and it has been a journey to say the least. Supposedly AllClear ID found some suspicious activity under my minor child name. Once I received the request to submitt mine and my child's personal information via U.S. mail to a Post Office Box. I called AllClear PRO 1 month after I mailed those documents to Trans Union. Did I get anwhere,absolutely not. I was supposedly speaking with investigators who are dedicated to assist you. I even had on of there investigators tell me that "my documents may have been intercepted, that is why they have no information that Trans Union received them",what!!!!!! I finally researched the internet and located a phone number to Trans Union and the representative provided me with my file#. Once he gave me my file number he then instructed me to call the Trans Union Fraud Victim line 1-800-680-7289. I provided my file number and the representative acknowledged receipt of what I sent them on 04/24/2015 and my minor child is under the fraud prevention alert until he is 18. Now why when I called AllClear PRO today there records do not show any response from Trans Union is beyond belief. Reach out to the VP of AllClear ID/PRO Jamie May,823 Congress Ave,Suite 300, Austin, TX,78701 regarding your dissatisfaction.

9 years ago

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helpmenorm@gmail.com Laguna Niguel, CA

My medical insurance company was hacked and provided me with AllClear ID coverage. Home Depot was hacked several months later and offered AllClear ID coverage. When I submitted my request to All Clear they gave me a phone number to call saying that I was already enrolled but could extend the coverage. I called the number. After explaining the situation 3 times to the person who answered the phone, they got a supervisor who was pushy, did not listen, was condescending and said it was Home Depot's problem. She could not understand that All Clear told me to call them. I'm sure I'm not the only person in this situation. The people answering the phones at All Clear have no idea how to handle it.

9 years ago

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Doug Troy, MI

Who did the write up on AllClear? I am part of the Anthem security breach and Anthem chose to use AllClear. All Clear blows huge chunks. I've had several ID issues including my minor child. My issues: first one on April 4 second one on April 17 third on May 17 I rec'd calls from All Clear, asked for and told an investigation has started. Only recently did an investigator (supposedly an investigator) call. Now, when I signed up, All Clear recorded my name and a security phrase. They tell you it WILL BE played whenever they call. And for each 'initial' call on the issues listed, they did play the recordings so I know it is All Clear. However, when this 'supposed' investigator called, no recordings. I was told they do not have that in their process. I insisted I need to verify their identity but all they did was press me for mine. I confirmed later via customer service a call was made but can't get them to engage. Appalling service. My daughter has been breached on her ID. They asked me to send in several PII pieces of info like my state ID, copy of her SS card. All via snail mail (nice and secure right?). That was back on May 11. TransUnion called to see if I had questions. They were alarmed when I said I have no info on the breach. I mailed my info as requested but nothing further. All Clear was supposed to send me details of the breach and inform me a lock was placed on my daughters credit until age 18. I asked TransUnion if the lock is on and they replied no. They are waiting on me. I've used a few of these credit monitoring companies and while I was not impressed with a couple, they look stellar next to All Clear who, in my view, look like they operate a clown car.

9 years ago

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Pat Gainesville, GA

Agree with everyone elses that was impacted by Anthem breach - AlClear is a joke and totally worthless. We need to get invovled in a class action suit against Anthem for a) failing to have safeguards even though their own IT team advised them of the need b) failing to provide appropriate protection for those impacted c) committing fraud by informing those impacted that they have 24/7 credit monitoring coverage. It is interesting them have protection for medical information and it wasn't impacted but couldn't extend it to all your personal data. Cheap, cheap, cheap. Per AllClear they only use ONE credit bureau to search for activity: TransUnion. Hey there are THREE credit bureaus. What about those? They also subscribe to only do a once a month sweep. Costs to much to actually have daily monitoring hence the weeks before notifying of activity on account. AllClear has no means for you to access your alert without taking a day off from work to call them in person during their business hours. Completely worthless company.

9 years ago

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JJ Coventry, CT

Terrible so far! I was alerted to the possibility that my minor child may have been a victim of fraud. Since that alert, I've been running in circles and getting nowhere with this company. They do not use just one main, verifiable phone number or mailing address. I eventually discovered that they outsource to a company called Serco Global and that company's reps barely speak English. One rep asked me for our address and then wanted me to spell out our state for him *sigh*. I have to agree with the other reviews- I don't feel secure with my family's sensitive information in the hands of such incompetence. Anthem touted that we would be taken care of by this company in the event of a problem. What a crock!

9 years ago

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LD Baltimore, MD

Agree with other reviewers, took us from Dec until March to get properly signed up; found out we had a 'potential' fraud situation and have been working ever since to try to get someone to tell us what that means. Finally got a letter from Transunion stating "we have taken steps to protect identity" why? what happened? when? by whom? No answers. And, what does it mean "taken steps"??? No answers are provided, just letters in the mail giving us more questions and confusion. Difficult to get anything but generic answers on phone. I will start phone calls again on Monday. I also agree with previous customers, AllClear phone support writes up problem, gives a problem/confirmation #, says to wait 3 business days for call back; call never comes; I re-call... (repeat process...) I almost feel less secure with all my personal information in their hands. I was hoping AllClear would be a stress reliever; it has been anything but... I hope this company and the process gets better. I wish I felt as secure as I was initially led to believe I would be.

9 years ago

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IF New York, NY

AllClear is not worth it (even if it's free). I actually feel less secure with my info in their hands. Just a few problems I have with them: They don't list a customer service email, just a phone number...we all know how fantastic it is to call a support line and speak with someone who doesn't have a clue. I recently received an email from them requesting additional information for my account...I tried to update the info (SSN) three times on their website, and in the process got numerous (at least 4) "we're sorry, try again" later messages at various stages, had to go through an exhausting login procedure each time which includes a phone call verification (and full number with an animated red circle displayed on the site), had my pin read out loud over the phone by their automated system (for anyone nearby to hear), and had my FULL social security number displayed on my computer screen for no less than seven minutes (for anyone nearby to see). Just in case you were wondering, no I never was able to update my account (maybe for the best). To add to this awesome experience, I tried replying to the original message for help...but it was a "donotreply" address of course, then I tracked down a previous email from them that had a convenient "don't hesitate to contact us directly at" and listed a support email address...I've tried that address twice, each time resulting in a "Mail Delivery System...delivery failed...Recipient address rejected: undeliverable address" message. Pretty impressive.

9 years ago

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Mark Regan Soddy Daisy, TN

This company is TERRIBLE. My private confidential data was stolen from my insurance company, Anthem, and Anthem paid All Clear ID to deal with me over THREE months ago and All Clear ID STILL refuses to provide any services whatsoever to me, even after my US Senator wrote a letter to Anthem on behalf of the 770,000 victims of the identity theft from my state.By not providing any services whatsoever to the 770,000 VICTIMS in my state, All Clear ID is making MASSIVE profits for providing NO services after being contracted by Anthem to do so.All Clear ID's employees refuse to properly identify themselves, refuse to connect callers to their supervisor on request, refuse to disclose the city they are in or their employer's corporate name and location or agent for service of process.Yet they ask us VICTIMS for OUR social security numbers and addresses and date of birth and other personal information when we have NO CLUE who we are speaking to when they call us, or when we call them.They often hang up on me when I ask to speak to their supervisor. They have NO problem resolution department, no ombudsman, no customer service manager, no administrative liaison. The employees speak with foreign accents and are likely in another country as they apparently have never had any training in American call center industry "best practices" or active listening skills or problem resolution skills.This company is apparently an organized criminal enterprise engaging in deceptive practices on a massive scale. Even the NSA and CIA and White House will let you speak with a supervisor if you have a complaint about their employee -- NOT All Clear ID.There is NOTHING about this company that would merit even a 1 rating on a scale of 10. They are with absolute certainty worthy of a ZERO score.Anyone who would like to join in a class action lawsuit against this company and Anthem Health is welcome to contact me.

9 years ago

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Oscar Miami, FL

I received one year free membership to this company from Home Depot. Only three months later I was victim of Identity Theft, two accounts were opened under my name but I still keep receiving a monthly email from AllClearID "No suspicious activity detected". Really?!I have tried to search for a contact information and the only thing is a physical address in their website. No online or phone customer service?I had to do all by myself, contact the credit grantors, check my credit reports, file police reports, dispute discrepancies, etc.Incredible, what a ripoff. I will never pay this company for any kind of protection.

9 years ago

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Johnny Dunedin, FL

Home Depot breach no cost credit monitoring contractor AllClear ID; 855-252-0908 HomeDepot #1, AllClear ID #2. HomeDepot is liable for not qualifying the service contract. AllClear is fraudulently reporting payment activity (Transunion only) as "Monitoring". Like many reports here, I opened a line of credit, made 1st payment, an many weeks later, got an alert. Current Home Depot ticket #54074851 on event. Phone call to AllClear, they hung up in defense, to my carefully thought challenge, "if I had not opened the line of credit myself, the thief would not make a payment, that triggered the alert, the line of credit would quickly be drained, hence AllClear's fraudulent service claim, no monitoring, just limited reporting/feed. I think a smart professional would easily pick up this case, these two company's should be made an example of, class action, on the publics behalf and current state of personal and financial information breaches everywhere. AllClear backed to wall, claims an original alert (somewhere), while HomeDepot is still reviewing, weeks later. My event claim, was posted on AllClear's customer support survey as well.

9 years ago

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Rob Granby, CT

Constant e-mails and phone calls from AllClearID about activity on my account... but the only way you can get the details is for AllClearID to call you back on a registered phone. And that doesn't actually work. If you call the number in the e-mail, you're told they will call you right back... but that doesn't happen. Instead, you get a duplicate e-mail. If you try using their web site, it fails to dial your number. And the only option under "Support" is postal mail. This is obviously a bottom-feeder low-cost company used by big corporations that have been hacked and want to give lip service to identity protection. As a practical product, it's worthless.

9 years ago

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CM Columbia, SC

While registering I accidentally typed my phone number in wrong. There was no way to fix is online, so I called customer support. I don't want them calling a stranger about my identity! They said they would "escalate my request to change the phone number" and that someone would call me back. Two weeks later it had not been changed and no one had called me about it. I called them. They said they would "escalate my request to change the phone number." Apparently they are not able to contact the mysterious people who manage my identification information in their own system. I now feel that since they'd call a stranger about my identity information, my identity is LESS secure than before I signed up. That's some system they have there when you can't even change your basic identity info with the people monitoring your identification information.

9 years ago

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Troy Earnest Charlotte, NC

Thought I'd add my recent experience to the list. After registering my account about a month ago (due to the Anthem hack), I needed to re-establish a credit line that was closed due to inactivity. Within a couple of days, I received an email from CreditKarma alerting me of "new activity." Since I knew I had done this, I thought nothing of it and deleted the email. TWO AND A HALF WEEKS later, I received an email from AllClear alerting me of "new activity" on my credit file. I called in, going through all the voice prompts and buttons to push to hear the same message CreditKarma had made me aware of long before. I find it very troubling that a free online credit score service is on top of activity faster than this one. My conclusion? By the time this company does get around to informing you of suspicious activity, your accounts will be AllCleared!

9 years ago

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Danny Lindenhurst, NY

Glad to see I'm not the only one who things AllClear ID is worthless. I too thought that the web interface is extremely unhelpful, the service is slow to react, and the phone pin requirement is both antiquated and not even really secure against anyone that knows what they're doing. I actually got a "hit" this week, and it was so ridiculous I actually laughed out loud. Here's the breakdown: 1. On March 18, 2015 I received the standard voicemail from AllClear ID: "You have one alert waiting for you. You may review this alert by calling 855-434-8077" 2. I dial said number, and am required to authenticate by entering my phone number. I do so, and the automated system hangs up to call me back on that number. (Minor annoyance, I get why they do that in case I'm spoofing the caller ID) 3. They call me back, they actually *don't* ask me for my pin (which I found quite hilarious and ironic considering they ask for it on every web login) 4. The message tells me that on February 23, 2015 (yup, almost an entire month prior) there was activity detected on my child's SSN. It doesn't tell me which child (I have two on the plan), it doesn't even give me the last 4 of the SSN, nothing. 5. Message tells me to Press 1 to speak with a security specialist. So of course I do. 6. After 10 minutes on hold, I hang up figuring I'll call back later when I have more time. 7. I try calling back later, but of course there's no alert on my account now, so I'm not even presented with the option of speaking to a specialist for the supposed activity on my child's SSN. What a waste. I can deal with them being slow, I can deal with them having a unfriendly user interface, but seriously - if you're going to monitor anything at least give me some information I can use to further investigate! Don't make me go to other credit monitoring solutions to find answers. (By the way, for anyone with young kids, here's a great free starting place to determine if someone's used their SSN: https://www.transunion.com/personal-credit/credit-disputes/fraud-victim-resources/child-identity-theft-inquiry-form.page) Ironically, by having such a large conglomerate as Anthem giving all of its members from the past 5 years access to AllClear ID, it just exposes their terrible service to millions of already ticked off people. I can't see that working in their favor.

9 years ago

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bw Eustis, FL

After receiving an AllClear email alert, I followed the directions in the email and called the 855 number, but the robot answering system would not accept my phone number, even though I keyed it in three times. Subsequently, I talked to two different people, both of whom were totally clueless about why I was calling, acting as if they had never even heard of an email alert. I then sent an email requesting a phone call from someone who knows what the alert is about, and suggesting that they fix the robot problem, and also that they re-train the people who answer these calls. From the content of the reviews here, it's obvious that AllClear has serious issues, and people should probably go elsewhere for fraud protection services.

9 years ago

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Chris Hamburg, NY

The service does not work. We were affected by the Anthem breach and signed up via their promotional codes. I log in and I have no access to anything but my profile. Prior to Anthem pointing us to AllClearID I signed up with protectmyid.com. I recently got a new credit card and I have lenders pulling up my credit score for a loan. All of these events triggered alerts with protectmyid.com. All of this I can view and monitor with protectmyid.com. What did AllClearID trigger? Nothing. No text messages to my phone. No information after I log in to my account. This service simply does not work. My coworkers are reporting the same issue after enrolling in AllClearID since we all had Anthem.

9 years ago

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hmmh53 San Diego, CA

The service is awful. I received a free identity protection and credit monitoring through the Home Depot as a part of their identity protection plan. I have not received any benefits from them during the last 4 months. The alert is supposed to work but seems failing. I purchased a house last month with a mortgage of about $400k but they didn't detect it. There has been several queries to my credit when applying for the loans, but no alert from AllclearID. Talked to the customer service in this regard. They said the secondary phone # is missing in my account, this is why!! Are you serious? A loan of $400k has been charged to my account and you avoid to inform me because of a missing secondary phone no? Why didn't you inform me earlier that a secondary phone is required!! I logged in to my account later, no place to add a mandatory secondary phone number. You can just add few extra phones but optional.

9 years ago

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Tracy French CO

Horrible Service. I signed up fine no issues there. Then I applied for a store credit card around 10 AM on Tuesday. Never heard anything all day Tuesday. I called the next day, Wednesday and asked what the deal was. They said they were aware of the account being opened and could see a pending alert. I asked when I should expect an alert and they could not answer that but did tell me they go out in batches of 1000. They said to call back tomorrow, Thursday afternoon if I still did not get one. So today, Thursday I call back and they were surprised that they I still have not received an alert. They said not that it's an excuse but since the Home Depot deal they have so many alerts going out that their systems could not handle them all in a timely manner. That is garbage. So they just got a ton of business from Home Depot paying for 10s of thousands (if not more) of subscriptions but their infrastructure can't handle the volume? What good is this? If I was a fraudster who opened that credit account it would be completely drained by now three days later. At least I am not paying for the service because if I was I would cancel immediately.

10 years ago

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Andy Coppell, TX

Worthless. I got their service free because of a security breach at another company that had my credit card. In the meantime, someone applied to get a credit card in my name from California, even though I live in Texas. Apparently that wasn't enough to raise an alert. Thankfully the credit card company sent a confirmation letter to my address.

7 years ago

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Frett Drett

I have had two credit accounts fraudulently set up which I had to cancel myself. AllClear still has not informed me my info was stolen. This was over two MONTHS ago when the first one showed up. They are completely bogus and their Pro product is simply an attempt to get more of your info for their own purposes. It may have changed, but their Privacy Policy gave them permission to use your info for marketing purposes.

8 years ago

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Steve Los Angeles, CA

I have a poor hearing and do not want to be called. Everything they do is thru the phone calling when I'm not available to listen to their lengthy unclear phone calls. Cancelling their service require many hours going thru their useless website and getting multiple annoying phone calls. To this date I still could not cancel their services despite several requests

8 years ago

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SE West Hollywood, CA

I am registered with All Clear Pro and had not received one notification regarding credit applied for with my identity. The agent at ALL CLEAR ID was less than competent. so I asked for a supervisor. I was put on hold and then this same person comes back and said she has been waiting long enough for a supervisor and can't help me any longer and that someone will call me back.. I told her I would hold and she says she has been on hold long enough for a supervisor and that she can't hold any longer. Got no where!!! Not worth the expense to have this company protect your lawn!!

9 years ago

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D Ventura, CA

Signed up for the free service after the Anthem breach. I got a few All Clear emails and then the day after I had a credit pull for new cell service I received an account activity report. After jumping through hoops which are too comical to go into I still haven't found out what the recent activity was. Online or customer service it makes no difference, they have provided me with no useful information. I'm angry and this service was free, imagine if I paid for this. What a joke of a company. Compare these reviews with the reviews on their web site.

9 years ago

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Nancy Rowe Flagstaff, AZ

Ridiculous. After multiple emails, phone calls, and visits to their website, I am frustrated. Their phone answering system cannot recognize keyed-in numbers. Their website doesn't recognize my new password. I spent over 20 minutes simply trying to find out what the new message was--it turned out that All Clear finally noticed I set up a new mortgage--several months ago.

9 years ago

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Dave Knoblock Sr Apache Junction, AZ

The "alert system" is so user UNFRIENDLY!! After three phone calls to try to get information about an "alert", They finally told me of a new loan account that had been set up. The account IS legit, but it was set up about a month ago. Someone could have set up loan in my name falsely and I would NOT have known for about a month!! NOT very good "service"!! I could NOT recommend All Clear to anyone!

9 years ago

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Jeff Maitland, FL

ABSOLUTE ZERO After my wife just setup account and used her voice to create a unique ID, I added my phone number and their system called me to verify it. I had to provide the voice print verification phrase - supposedly in my wife's voice. We don't sound anything alike but it accepted my voice anyway. We also got this free from the Home Depot breach.

9 years ago

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Giant Jerry City, OH

Thanks Anthem for signing up with a total bottom feeder company! AllClear is pitiful. Put this stuff online so we don't have to suffer through pitiful phone methods. Have alert but can't get to it. Like so many other reviews their pitiful system doesn't recognize the phone number I entered. Even though I am looking at what I entered on phone LCD it says invalid area code. Tried cell phone. System recognized phone number I entered (yes same one I entered on land line). But still can't get to alert. WORTHLESS!

9 years ago

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Richard Herndon, VA

Yet another Anthem breach victim here. All the other reviews match my experience. This is garbage. Anthem probably got this service cheap just so they could state that they protected their victims. This protection is a joke. THE PROVIDED ALLCLEAR ID "PROTECTION" DOES NOT WORK. YOU ARE STILL VULNERABLE TO IDENTITY THEFT RISK BROUGHT ABOUT BY THE ANTHEM AND HOME DEPOT DATA BREACHES. IF YOU ARE TRULY CONCERNED ABOUT IDENTITY THEFT, YOU MUST BUY IT YOURSELF FROM A REPUTABLE COMPANY WITH YOUR OWN MONEY.

9 years ago

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Jim E Richmond, VA

Terrible. A huge waste of time. There is conflicting info on Anthem site and AllClear site. Anthem says each adult must enroll individually. Apparently AllClear expects everyone to enroll on same form. Got a enrollment confirmation, non for wife. Called customer service who told me wife was manually enrolled, still no confirmation e-mail. Got phone call saying wife has allerts, I don't. Supposed to return call. The automated answer asked for last SIX of ssn. Yeah, I suspect phsing, but who knows??? Dismal!

9 years ago

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Eric Rogers Hixson, TN

great customer service however - I received an alert from All Clear about activity on my account - only to find out they had just discovered a new credit card account in my name - that I had opened 30 days ago.30 days is not exactly "on the ball"

9 years ago

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Chris Saint Louis, MO

Absolutely horrible service. The system alerts you months after an inquiry via email, and requires a very frustrating log in procedure. Their website is useless. The computer system does not recognize entered phone numbers no matter how fast or slow you type them, and numerous requests for a changed password returned with the message "This data key is no longer valid". Useless.

9 years ago

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Dave Austin, TX

This service is very poor and would not use this company. I get email alerts to call about problems call in on their system and told there is no problem. This happens over and over with no contact or resolution. I have been on hold over 30 minutes to talk to live person no one EVER comes to phone. No idea if there is an issue or just such poor process and zero customer support. Find better service.

9 years ago