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LAST UPDATED: December 20th, 2022

Opening its doors in 1895, Lennox now has a network of more than 6,000 dealers around the United States. Lennox maintains a dedication to the comforts of its customers while also paying attention to its environmental impact. Because it seeks to be a benefit to both individuals and the environment, Lennox attempts to stay on the innovative side of clean energy.

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The Good

  • Warranty Options
  • Online Tools
  • Experience
  • Offers and Savings

Warranty Options

Lennox provides different warranties for each its products, but potential customers can expect a warranty contract to range anywhere from five years to lifetime warranties. The range of coverage options also vary according to product, but it is highly likely that all customers will start out with a basic warranty. Other warranty options include the Lennox Extended Limited Warranty and the Complete Care Plus Extended Warranty.

Online Tools

On its website, Lennox has tools that will help every potential customer measure the financial and environmental impact of its services. The Lennox Energy Savings Calculator lets customers see how much they could be saving in energy costs by using more efficient heating/cooling systems. The solar calculator shows potential customers how much money they can save and also the environmental impact of switching to solar. Lennox also provides customers with a Healthy Solutions Finder, which helps potential HVAC customers find the best system to their health situation. 

Experience

With more than 120 years' industry experience, Lennox has developed and maintaineda good reputation. Customers can trust that Lennox will provide quality service and products. 

Offers and Savings

Lennox provides its customers with more than basic warranties for financial incentives. There is also a section of its website dedicated to informing customers about special deals and offers. Customers who are seriously thinking about choosing Lennox as their HVAC provider should take a look at the various deals offered on its site. The company also has a page dedicated to its various sweepstakes and giveaways.

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The Bad

  • Undisclosed Fees
  • Pricing Guide

Undisclosed Fees

Lennox does not disclose any information about possible fees that customers can expect. Admittedly, pricing is difficult (with the range of pricing depending greatly on location, climate, etc.), but that is not an excuse to withhold information about fees. 

Price Guide

Just like other HVAC companies, Lennox doesn’t disclose price estimates on its website. Instead, it leaves estimates up to local Lennox dealers. For customers who would like a quote, you must call your local dealer to find out.

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The Bottom Line

Though Lennox doesn’t disclose information regarding financing and fees, it does everything it can to make up for the lack of financial information. The amount of savings tools—whether promotional, educational, or through sweepstakes—that Lennox provides more than makes up for its few flaws. Lennox helps customers by providing a variety of warranty options, online tools to determine savings, and by a strict dedication to energy efficiency. We recommend that potential customers consider choosing Lennox as their HVAC service provider. 

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Star Rating

4.4

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38 Reviews

Review Breakdown

5 grade

61%

4 grade

26%

3 grade

8%

2 grade

0%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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no sugarcoating

very good reputation when I did my research, I purchased an AC system because of efficiency and warranty that seems to be a bit better than competitors. They are also a vendor at costco, so they have been vetted by them too. I've only had the system for 1 year, so far so good. it wasn't cheap though, it was actually one of the more pricey systems, that's why the 4 stars.

9 months ago

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RONALD WHITE Seattle, WA

We purchased a Lennox 5-ton heat pump unit in 1999 and it gave us a decent 9 year life but we expected more especially since we always have an annual checkup on it. The 13 SEER unit did replace an old 11 SEER Carrier unit which was an excellent upgrade at the time. I suggest doing your research and due diligence moving forward. At the time, we had good success with the Lennox but pricing dictated our last purchase.

9 months ago

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LaToya Swain Bryan, TX

Great quality products at affordable prices.

1 month ago

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Brian Cowley Riverton, UT

The new furnace we got was good. They are one of the top products in the industry for a reason. We did have an issue with the flame being blown out by the exhaust return, however we found a work around to keep it on. Hasn't been a real issue. All in all has been a good furnace.

1 year ago

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Brittany Mayes Mooresville, NC

The equipment we received was great quality, however we were not pleased with the communication to the vendor and the length of time it took to receive the equipment. This may have been less frustrating had it not been 90+ degrees outside. Otherwise, the equipment works great now that it is installed.

1 year ago

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Uncle Reviewer for Fundraiser Syracuse, UT

Lennox has been around for year. I used to work for a reputable company that installed these daily. Don't know much about them but sure do like their dependability:)

1 year ago

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Alex John

Good overall experience The company representative arrived on time and was very professional

9 months ago

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Jimmy tang Rancho Cordova, CA

They sold me a great hvac system that my family is enjoying no complaints bout the system. Hope to do business again in the future .

1 year ago

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Vicky ONeil Jefferson City, MO

We had a Lennox installed and have had no problems with the system although the installers hooked it up wrong.

1 year ago

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Glen2021 Spring, TX

Love their thermostat. AC has worked great.

1 year ago