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LAST UPDATED: January 18th, 2024

Opening its doors in 1895, Lennox now has a network of more than 6,000 dealers around the United States. Lennox maintains a dedication to the comforts of its customers while also paying attention to its environmental impact. Because it seeks to be a benefit to both individuals and the environment, Lennox attempts to stay on the innovative side of clean energy.

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The Good

  • Warranty Options
  • Online Tools
  • Experience
  • Offers and Savings

Warranty Options

Lennox provides different warranties for each its products, but potential customers can expect a warranty contract to range anywhere from five years to lifetime warranties. The range of coverage options also vary according to product, but it is highly likely that all customers will start out with a basic warranty. Other warranty options include the Lennox Extended Limited Warranty and the Complete Care Plus Extended Warranty.

Online Tools

On its website, Lennox has tools that will help every potential customer measure the financial and environmental impact of its services. The Lennox Energy Savings Calculator lets customers see how much they could be saving in energy costs by using more efficient heating/cooling systems. The solar calculator shows potential customers how much money they can save and also the environmental impact of switching to solar. Lennox also provides customers with a Healthy Solutions Finder, which helps potential HVAC customers find the best system to their health situation. 

Experience

With more than 120 years' industry experience, Lennox has developed and maintaineda good reputation. Customers can trust that Lennox will provide quality service and products. 

Offers and Savings

Lennox provides its customers with more than basic warranties for financial incentives. There is also a section of its website dedicated to informing customers about special deals and offers. Customers who are seriously thinking about choosing Lennox as their HVAC provider should take a look at the various deals offered on its site. The company also has a page dedicated to its various sweepstakes and giveaways.

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The Bad

  • Undisclosed Fees
  • Pricing Guide

Undisclosed Fees

Lennox does not disclose any information about possible fees that customers can expect. Admittedly, pricing is difficult (with the range of pricing depending greatly on location, climate, etc.), but that is not an excuse to withhold information about fees. 

Price Guide

Just like other HVAC companies, Lennox doesn’t disclose price estimates on its website. Instead, it leaves estimates up to local Lennox dealers. For customers who would like a quote, you must call your local dealer to find out.

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The Bottom Line

Though Lennox doesn’t disclose information regarding financing and fees, it does everything it can to make up for the lack of financial information. The amount of savings tools—whether promotional, educational, or through sweepstakes—that Lennox provides more than makes up for its few flaws. Lennox helps customers by providing a variety of warranty options, online tools to determine savings, and by a strict dedication to energy efficiency. We recommend that potential customers consider choosing Lennox as their HVAC service provider. 

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Star Rating

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4.3

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41 Reviews

Review Breakdown

5 grade

61%

4 grade

24%

3 grade

7%

2 grade

0%

1 grade

7%

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Thekarr High Level, AB

Smoky River Contracting, High Prairie. Had government approval for a new furnace install. Mike was contacted in early December to do the job. He had issues with water in the crawl space. I cleaned everything up and removed the old furnace myself. Sent him pictures he said everything was good. I waited to hear from him. After a while I sent him an email asking if he had a time and date for the install. No reply. He emails me today wanting the gas inspected and hooked up before Tuesday. Knowing that was impossible. The furnace needs to be installed before the inspection. He used this as an excuse to cancel the work. He doesn't want to work for a person that has low income. He left me high and dry in this cold. Because he feels he is too good to work in a dug cellar. Lucky for him he doesn't have a lot of competition around here. Or maybe he refused because he couldn't do it and didn't want to admit it. The issue with the water downstairs he said was Grey waist water and he was concerned about the warranty. Then it turned into a health risk. This guy feels he is too good to work for a guy on a disability in a dug cellar. Thanks for letting me freeze Mike. Very professional. I had lots of work to do here too. I'm expecting a lot of money from an insurance lawsuit and other substantial rebates. I am planning a furnace install in my shop and other installs after my house gets renovated. So if you are not rich, don't call this guy. And if you were approved for government funding and he decides to cancel the job. You need to reaply for funding all over again. He does not mind screwing you over. He's too cool for school. I knew he was an idiot when he felt the need to tell me how good he is.

1 month ago

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Stephen Russell

Lennox is taking 4 weeks to replace a 3-month-old compressor on a new 4-ton unit put in this summer. Abismal performance and they don't answer the local HVAC installer request for information. If we were talking a few days I am just a spoiled customer. Sorry but this is now 29 days later and no delivery notification for the replacement yet. The temp at night does get to the mid-upper 70s by sunrise. Find another brand to save yourself this missery.

2 years ago

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Teneil Alexander, AR

Okay products, could offer better warranty

2 years ago