Lennox Logo
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Opening its doors in 1895, Lennox now has a network of more than 6,000 dealers around the United States. Lennox maintains a dedication to the comforts of its customers while also paying attention to its environmental impact. Because it seeks to be a benefit to both individuals and the environment, Lennox attempts to stay on the innovative side of clean energy.

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The Good

  • Warranty Options
  • Online Tools
  • Experience
  • Offers and Savings

Warranty Options

Lennox provides different warranties for each its products, but potential customers can expect a warranty contract to range anywhere from five years to lifetime warranties. The range of coverage options also vary according to product, but it is highly likely that all customers will start out with a basic warranty. Other warranty options include the Lennox Extended Limited Warranty and the Complete Care Plus Extended Warranty.

Online Tools

On its website, Lennox has tools that will help every potential customer measure the financial and environmental impact of its services. The Lennox Energy Savings Calculator lets customers see how much they could be saving in energy costs by using more efficient heating/cooling systems. The solar calculator shows potential customers how much money they can save and also the environmental impact of switching to solar. Lennox also provides customers with a Healthy Solutions Finder, which helps potential HVAC customers find the best system to their health situation. 

Experience

With more than 120 years' industry experience, Lennox has developed and maintaineda good reputation. Customers can trust that Lennox will provide quality service and products. 

Offers and Savings

Lennox provides its customers with more than basic warranties for financial incentives. There is also a section of its website dedicated to informing customers about special deals and offers. Customers who are seriously thinking about choosing Lennox as their HVAC provider should take a look at the various deals offered on its site. The company also has a page dedicated to its various sweepstakes and giveaways.

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The Bad

  • Undisclosed Fees
  • Pricing Guide

Undisclosed Fees

Lennox does not disclose any information about possible fees that customers can expect. Admittedly, pricing is difficult (with the range of pricing depending greatly on location, climate, etc.), but that is not an excuse to withhold information about fees. 

Price Guide

Just like other HVAC companies, Lennox doesn’t disclose price estimates on its website. Instead, it leaves estimates up to local Lennox dealers. For customers who would like a quote, you must call your local dealer to find out.

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The Bottom Line

Though Lennox doesn’t disclose information regarding financing and fees, it does everything it can to make up for the lack of financial information. The amount of savings tools—whether promotional, educational, or through sweepstakes—that Lennox provides more than makes up for its few flaws. Lennox helps customers by providing a variety of warranty options, online tools to determine savings, and by a strict dedication to energy efficiency. We recommend that potential customers consider choosing Lennox as their HVAC service provider. 

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MZiegler Torrance, CA

The screen on my thermostat died, so that makes the product look really poor. I hope it is covered by warranty

3 years ago

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