Carrier Heating & Cooling has been providing HVAC services to customers since 1915. Its history boasts a rich expertise in its founder, Willis Carrier, whose invention of the modern air conditioning unit has helped launch Carrier Heating & Cooling to the top of the HVAC industry. Carrier maintains a mission to become to the world’s first choice in HVAC services.
Though it may prove difficult for some customers to find out about their possible warranty options (because of the sheer number of options depending greatly upon product), most customers can expect at least a 10-year warranty. Carrier Heating & Cooling also offers some limited lifetime and even lifetime warranties, but those are more uncommon.
Carrier has integrated a system that ensures efforts in customer satisfaction among its employees. The Carrier President’s Award is given to Carrier dealers who go above and beyond in treating customer satisfaction as the most important business practice. With incentives for dealers to treat customers right, potential clients will find that Carrier does strive to cater to any need that customers might have.
Carrier has over 100 years of industry experience. Its founder, Willis Carrier, invented the modern A/C unit, so its employees clearly have a unique expertise in the industry.
There is nothing wrong with the variety of warranty options provided by Carrier. In fact, it provides a good deal of different warranties. The problem with Carrier’s warranty information is how it is presented. Customers must select the desired product (assuming they already know which they will buy) and then read through the contract to find out the term length. Most companies simply provide the possible coverage and term lengths upfront, on the website.
Carrier Heating & Cooling doesn’t provide customers with any information regarding fees that might be expected.
Carrier does not attempt to provide an estimate or quote the average pricing of its services. Though pricing does vary according to condition of air ducts, location, etc., there is always an average price that can be listed. Carrier does not provide any information regarding pricing on its website.
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