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5.8

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Earl Pollan

they weren't able to help me when I needed them

6 years ago

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Anthony

The customer service is unprofessional and I did not get any service.

6 years ago

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Joshua

They said they covered everything and when it came down to it, they don't.

6 years ago

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Michael georgianna

Awful they cover nothing waste of money never buy this again

6 years ago

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henry hannah

you phone sales use the bate and switch to get people to sign up

6 years ago

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Kern

Poor follow-through. Poor customer service. Poor English over the phone.

6 years ago

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Kelly

horrible customer service, do not cover anything, i prefer American Home Shield

6 years ago

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Jenny

My claim has never gotten resolved. Nobody called or no email received.

6 years ago

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James

False advertising . They advertise they will pay for repairs and dont.

6 years ago

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TN CA

Could not find Technician on Time Assigned a company which had zero review on google Denied claims with out proper reason

3 years ago

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Suyesh Kharel Carrollton, TX

Reasonable rate, Not a long call hold. free 6 months.

3 years ago

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Shane Lee Minneapolis, MN

They never solved my air conditioner, refrigerator and more issues. Rejected or closed the claims with small amount of refund (~ $175).

3 years ago

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Joe Fuller Folsom, CA

So far they have done nothing I was told they would do, I have about 5 phone calls to them to try and get this resolved. No air conditioning sucks.

3 years ago

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Mark Bowerson Yulee, FL

We submitted a claim for waterheater 2 weeks and still no response call after call and nothing. Be sure to check other companies first.

3 years ago

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Thomas Metheny

Great info Staff was great and helpful

3 years ago

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Ms. Brandon Mentor, OH

At the point of this survey just a phone call. But the agent did very well.

3 years ago

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Victoria Santillan Banning, CA

very professional , price and coverage...

4 years ago

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Curtis Williams Cullman, AL

Great customer service , explained things clearly.

4 years ago

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Patricia goldsmith Lawrenceburg, IN

I really needed a positive person that day.

4 years ago

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D Martel Redwood City, CA

Misleading, difficult to work with, minimal payments on claims, off shore customer service. You will never get anything close to what you expect

4 years ago

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Benjamin Bradshaw Philadelphia, PA

Your representative was very helpful. He answered all my questions.

4 years ago

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Pavnajain San Carlos, CA

Just signed up recently and loved Moe H’s customer service.

4 years ago

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Samantha Poe Sunnyvale, TX

Jake was great, very patient and informative

4 years ago

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K. Lyons Goodyear, AZ

Awesome customer service. Explained everything in detail.

4 years ago

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Luisa Long Littleton, CO

Very helpful in explaining all my options.

4 years ago

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tameka elliott Decatur, AL

Fast Service with positive vibes. Johnathan was very informative and sweet

4 years ago

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Alvaro G. Velilla Winnetka, CA

Easy to follow, affordable, comprehensive service

4 years ago

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Cheri Infante Ocean Springs, MS

Received fast communication with sales rep

4 years ago

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Ed Thompson Manteca, CA

Very quick response. Knowledgeable sales people

4 years ago

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Jeannie Campbell Georgetown, KY

Got a great rate and was able to do it monthly.

4 years ago

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Cinthia Lara Miami, FL

Great customer service and great prices.

4 years ago

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Otty turrentine Holland, MI

Professional, knowledgeable and efficient

4 years ago

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Aidan Koh Los Angeles, CA

William helped wonderfully. Thanks so much

4 years ago

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Rakesh Pandya Manhattan Beach, CA

PROFESSIONAL AND TIMELY CUSTOMER SERVICES

4 years ago

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jason rosalis Stone Mountain, GA

Offered me great coverage at an outstanding price!

4 years ago

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Steve Newton Los Altos, CA

Great help, very knowledgable, friendly and professional.

4 years ago

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Fernanda Rimmer Temple, TX

Good customer service. Glad we resolved my issue.

4 years ago

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Andrea Holben Minden, IA

The coverage and the low price monthly. Service fee is lower than others.

4 years ago

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Al Hussain Winston-Salem, NC

Phone call was very informative. Thanks.

4 years ago

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Jamesia Foster Houston, TX

Jeff S did a stellar job explaining the warranty.

4 years ago

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Chantil Carden Henrico, VA

Very helpful Explained in detail Professional

4 years ago

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Lakeysha Taylor Atlanta, GA

Jonathan was very informative and professional

4 years ago

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Karen Taylor Wilkes-Barre, PA

The girl was very helpful and very courteous

4 years ago

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Naomi Scribner Richton, MS

Sam M was super helpful and took great care of me!!

4 years ago

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Raksha Thanawala Naperville, IL

Good service, good price, friendly conversation!

4 years ago

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Megan Atlanta, GA

Sol was very helpful and made things easy!

4 years ago

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Nicholas Baimas Citrus Heights, CA

Elliot was very professional and knowledgeable

4 years ago

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Jessica Arreola Benitez Los Angeles, CA

Fast and easy customer service was very helpful!

4 years ago

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John Desgrey Thousand Oaks, CA

A plus company rated. Competitive prices.

4 years ago

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Ike Maatubang Los Angeles, CA

Thanks Noah C for your excellent customer service.

4 years ago