Select Home Warranty: Read 3,955 User Reviews From Real Homeowners

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Verified Customer

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Carol

I was happy with them for the most part though when my washing machine went out, they got somebody out within a day or two but then denied my claim and never let me know but it all worked out. When I used them for some electrical, they guy came out the same day and it was great. It didn't transfer with me when I moved, it would have nice if it transferred but everybody was not on the same page when I moved.

6 years ago

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Debra

It is affordable. I did have some issues, but customer service was able to rectify them. They give you the contact information for the people that are supposed to be the contractors for the service so make sure they are really contracted and the first people they sent me, I called and they were not contracted and wanted me to pay for the service but they second people that were contracted did a great job.

6 years ago

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Verified Customer

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Denise

Our past situations, there have been some good ones and some bad ones. I didn't take the time to read my contract so I discovered that my air conditioning wasn't going to be covered. Though another time I called about it, they came and fixed it. The people are receptive and respond to me timely and were professional. I think the price is appropriate.

6 years ago

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Verified Customer

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Vishal Castle Rock, CO

They were able to send a plumber in a couple days when I called to report a problem. I think the customer service is excellent. They actually understand my problem quickly and try to give me a resolution as soon as possible. The contractors they hire have the same attention to detail. I do think they should give freedom to contractors for them to do their job instead of calling for approval.

6 years ago

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Verified Customer

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Steve taylor

Fast, efficient, communication is okay! I was a little confused as to how the provider doing the work was to be paid. Althouse my first claim was to have no co-pay I received a call from them that you told him that You were not waiving it. It took three calls before it got straightened out. Overall I am pleased!

5 years ago

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Verified Customer

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Ernest Wilkinson Grand Prairie, TX

Service is good .I have not had to use it that much so far. I had a problem with my Garage door and ended up paying about what I would pay if I didn't have the warranty.All in all Select is about as good as you can get for the money. to

5 years ago

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Verified Customer

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Chris mcgaughey Houston, TX

On call outside so far, they have done a pretty good job kn response time. Seems to be getting better. I would like them to have more contracts with vendors in the Houston area. I am glad I paid up for 3 years for the service.

5 years ago

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Verified Customer

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Carmen & Phillip

Affordable and allows me to get the services I need in a timely manner. They are pretty good about communicating , though there is some hick ups around the holidays, though I don't know if that is them or the third party companies that they are using.

6 years ago

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Verified Customer

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Trudy

I like the price, forty five dollars for them to come out. I had another company and I paid seventy five dollars. I didn't have to wait when I called them or they were calling me right back. One time I needed to use it and I had quick service, he came out the very next day and fixed the problem.

6 years ago

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Verified Customer

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Peggy

Right price for the services offered. Everything has always been resolved but depending on who you speak to in customer service, sometimes you get great responses or sometimes you don't. When I needed it for my water heater they came out and checked in replaced the thermostat.

6 years ago

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Verified Customer

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George

They provide the most comprehensive coverage at a discount price. There was a little back and forth my fist time using them but ultimately they got it squared away and everything was taken care of. I've good experiences once we got past the initial confusion of my initial claim.

6 years ago

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Verified Customer

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Naveed

It's more convenient if you have it. The few cases I have had, I got quick responses within forty eight hours and the technicians were quite knowledgeable. I think they could create an app or something for more easy access if you to report quickly, that is my suggestion on how they could improve.

6 years ago

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Verified Customer

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Tony

It takes way too long to get someone to ask for service. I had to call about my air conditioning. It took four days to get someone to look at it and then there was a miscommunication with the console about whether I was paying the whole bill. According to my warranty, they were supposed to pay the total.

6 years ago

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Verified Customer

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Hayati

Sometimes if something happened, I called them and they called me with the service people after two or three days. My AC was broken and we called Select Home and they sent us the only outsourced people available and it was about three days but they didn't fix it in one time. After about twenty days they only sent us the technician.

6 years ago

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Verified Customer

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Amy & Morgan

Customer support is there to answer your questions but it almost feels like they are sales driven and after the first year of the warranty, the price went up. The company as a whole is not a bad company but I wish they kept their prices from going up. They are friendly and professional.

6 years ago

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Verified Customer

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Ann

It seems to be the best value for what you get. I had a plumbing leak and I had someone come ou the next day and I can get an answer from them when I call. I do with there was a little more freedom as to who was going to do the work and maybe there was a little more background on who was going to come out.

6 years ago

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Verified Customer

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Janis

Air conditioner went out and I ended up having to pay twenty-five hundred dollars. I was upset about that because they did not cover the parts that were needed tofix it. They have the lowest deductible. They only send email, they don't give me a call back.

6 years ago

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Verified Customer

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Michael

They took care of my claim but there were huddles that had to be crossed where they catch payments to vendor for other service claims in our metropolitan area before he would come to our home."

5 years ago

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Verified Customer

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Howard Chapman

I had a bad experience where the 1st vendor didn't notify they couldn't do the job and next vendor didn't have any availability that was timely. I had to self fix and paid more than reimbursement

5 years ago

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Verified Customer

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Jo Rosati

It is very good, but it seems like it takes forever to get a answer on something, then a contractor to come out and look at the problem.2 out of claims we put in it took a matter of almost a month to have it taken care of!

5 years ago

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Verified Customer

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lisa oreilly High Point, NC

Never had a problem. They fixed any problems I have had along with my lights and my garage. They also fixed my refrigerator and had to wait on the part but they came out the next day

5 years ago

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Verified Customer

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Joe

A man came out and did the job correctly but did not put everything back that he was supposed to so I had to finish the job myself but everything was taken care of and I was happy and it was a good experience.

6 years ago

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Verified Customer

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Ejaz

I wanted to try something different because I was dissatisfied with my previous company. So far I am satisfied with Select. I had a couple issues and they were timely in calling me back.

6 years ago

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Verified Customer

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Carol Albuquerque, NM

When electricity went out in my house we had an electrician come out and he figured out the problem and it was fixed. One of the other things I needed, was considered cosmetic and they wouldn't pay for it.

6 years ago

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Julia Los Angeles, CA

I was pleased with the knowledgeable Jonathan S. when he helped me walk through a quote and policy. He spent about 40 minutes working with me on finding the best plan and rate. Due to an unforeseen family decision I had to cancel my policy and thanks to Select Home Warranty's 30 day grace period, I was able to get a full refund on the CC. Jonathan called me to make sure everything was okay and even tried to get me a lower rate which I wish we could have accepted but again, due to a family circumstance we could not. Thank you Jonathan and please know that we will strongly consider Select Warranty for our next policy. The cancellation process could have been easier. I was supposed to receive a notification within 24 hours, but when I called after 36 asking for a refund status, I kept getting transferred from one rep to another 3 times until one of them was willing to look into it. He said the cancellation was 'stuck' and needed to be processed by the 'remorse' department. Ultimately the refund confirmation email took about a week, which I believe to be reasonable.

4 years ago

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Da Asian Rice Bowl Woodbridge, VA

Customer service was great! Sam M was very nice and answered all questions. He is going to be our main contact person for any help we might need in the future. Though that remains to be seen, the previous company I was with doesn’t have this type of customer care where sales was its own department and if you had any issues with service later, you’re on your own. So we switched to SHW. I hope that Select will live up to its reputation of quality service and excellent customer service. That said, as a customer I will not abuse this privilege and will be reasonable should anything arise. I’m rating 5 stars for what I’ve experienced with them so far, and 3 for other services that I haven’t. Please don’t be misled by my 3-star rating, it was required in order to submit the review.

5 years ago

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Mike Taylor Forney, TX

I just signed up with Select Home Warranty so I've only given a 4 star rating at this time. A better review would be after having service for a year. However, the experience I had with their representative, Sol, was outstanding. He searched and went above and beyond to get me the lowest rate for the highest coverage he could find. I'm formerly a customer of Home Warranty of America and the initial contact with Select Home Warrant far supersedes that of HWA. Hopefully after a year of service with SHW I will be able to provide the same or higher rating than I can at day 1. All ratings below are based on the fact that this is day 1 and I don't really have adequate information or experience to provide any higher on the other rating scales that follow this.

5 years ago

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Verified Customer

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Johnny Q. Brown

I really haven't had to use them yet. They were very polite in the conversations I had with their customer service concerning the coverage I was looking for.

5 years ago

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Verified Customer

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Jameson berry Logan, UT

They've been fair prompt and friendly. The only thing I would say bad about them is they try to repair stuff that is just going to keep braking every month.

5 years ago

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Verified Customer

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Vicki

I had the garbage disposal and ceiling fan go and they replaced them for a good price, it just is taking forever to get the reimbursement for the ceiling fan.

6 years ago

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Verified Customer

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anonymous

I only used them one time but I thought the service was excellent. It just takes them a long time before they make the decision if they are going to pay for it or not.

6 years ago

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Verified Customer

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John

They have the best customer service and the lowest annual cost with the lowest copay. They are really quick to respond and they always email me right away.

6 years ago

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Verified Customer

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Dale

We're happy with it and used it a couple of times. We used it on the microwave and they handled it well so we extended out contract for like five years.

6 years ago

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Verified Customer

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Theodore Goodyear, AZ

We live in Arizona and I would like to have a list of who's available immediately for the air conditioning because that would need to be fixed right away.

6 years ago

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Verified Customer

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Nicole Effingham, SC

Sometimes they don't call back and you have to wait about two months before you get a check. It took them like 6 weeks before my garbage disposal got checked.

6 years ago

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Verified Customer

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Rochelle Stafford, VA

I have two issues right now. With the air conditioner and the central vacuum. I'm not happy with the central vacuum. They dropped the ball until I called back 3 weeks later.

6 years ago

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Verified Customer

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Jennifer New Smyrna Beach, FL

I like select home warranty. I got a good price for it. I needed a roofer because I had a leak in my bedroom and I talked them coming out to see it and they fixed it.

6 years ago

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Bhalchandra Pandya Austin, TX

I was their customer in previous year and because of their good services when needed, they were available. I had other companies like American Home Shield and Choice with littler lower quote but wanted to continue and give SHW an opportunity to add more services and good coverage. One star was less not because others were good but to give a chance to add more appliances or to improve service and reduce service call charges. Thanks again and hope you continue good rates and services.

4 years ago

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Ken Boynton Beach, FL

I can't rate the organization until I have a claim. But the sales experience was fabulous. I've searched all reputable Home Warranty companies, and the price and coverage and deductible for Select was the best overall deal for us. And my sales consultant, Elliot from NJ was awesome: knowledgeable, friendly, answered all my questions. Good initial experience for sure. Pleased with my purchase.

4 years ago

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Jojo ,

Haven't used the service yet, this is for the sales call. Good discounts they are offering but took me 2 calls to get a competitive rate. I do like this company uses domestic call centers and not overseas so the communication can be more effective and efficient. There was a mistake in the billing, different than what I was quoted. I trust it should be fixed now.

4 years ago

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David Norum Atascadero, CA

I am giving 4 because I just got the warranty yesterday and of course have not had the opportunity to use the benefits so to give it 5 would be ridiculous at this point. But the sales rep I spoke with on the phone, I believe his name was Steven, made a very low key low pressure offer to extend my program over multiple years to decrease my payments and increase my benefits. I appreciated his very professional, respectful approach and decided to take advantage of the great program.

4 years ago

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Vivian Wiggins Berkeley, CA

I spoke with Sam M who was very knowledgeable. Mr. M gave a great description to the policy I was interested in purchasing (as a new home buyer). He sensed my hesitation on the cost and preceded to inform me of a better plan which includes a discount for senior citizens. Sam M is knowledgeable and it was pleasure speaking with him. He is an asset to Select Home Warranty. Based on the conversation I had with Sam I would give SHW 5-star rating. However, I reserve the right of rating the entire company after I have had service request.

4 years ago

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Sandra Persson Kerrville, TX

Tom B bent over backwards trying to find a plan that fit our needs and into our budget. After taking into consideration many avenues and "benefits" he was able to hands down beat out the plan that we had recently purchased {Totally wrong Plan}. Tom deserves 5 stars BUT alas we have not experience the promptness or quality of service yet and really need to withhold a star until then---We had some bad luck with our coverage over the last 3 years with another company with slow and poor service. We are looking forward to high quality with Select Home Warranty.

5 years ago Edited September 14, 2021

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William M Harris Savannah, GA

I appreciated the rapid response of the company rep. I was still on the website comparing pricing when I received a call from him. What I did find unpleasing was the non-warning that he would be contacting me by phone. With the large number of unsolicited phone calls from unknown numbers, I seldom answer unknown calls. I had expected an introductory email before the call but all was well. The rep. Jeff S, was polite and listened to my needs and responded accordingly. He explained what I was to expect by email and the 30 day waiting period.

5 years ago

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Bruce Scarbrough Pinson, AL

After looking at several home warranty companies, we chose Select Home Warranty. They offer several plans as well as optional add-ons. The agent, Jake H, I spoke with answered all my questions and was very detailed in outlining the various plans. After speaking with Jake, plus what I already knew about Select Home Warranty, it was an easy decision to make. Lord willing, we'll never need the protection but it's good to know if we do, Select Home Warranty, and Jake, will be there 24/7 to walk us through the process.

5 years ago

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Jerry Hornung Darien, GA

Ben T was very knowledgeable concerning the home insurance package I wanted. He explained several options to include more coverage and to reduce cost. Some I chose to go with and some I declined. He was ok with my choice and did not high pressure me into purchasing something I did not want. If I choose to upgrade in the future, I will definitely choose him as my advocate. Thank you, Ben. Jerry Hornung

5 years ago

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Dorothy Holiday De Kalb, MS

The only problem I have with Select Home Warranty is they cannot find a contractor near me, when I became a customer I was assure that they had contractors near. The one that came out to service me could not find a problem with my washer. I will give Customer service five stars because she is trying her best to contact someone to repair my washer.

6 years ago

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Deborah Lake City, FL

At this time I cannot really say too much about this company. I can honestly give a very positive rating for the way my situation was handled in that the contract showed the wrong address for the home under warranty. I called and everything was handled in a very professional manner and promptly putting the correct address to my contract. It actually was a pleasure speaking with the representative I dealt with.

6 years ago

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Dorette G. Florence, SC

I just purchased this home protection plan from Select Home Warranty. The policy takes effect 30 days from now. The good thing about an added warranty is that it's there if you need it. I was very pleased with the patience of the representative who helped me make my purchase. Daniel D. was great and he answered all of my questions. I give credit when it's due and I also voice my opinion when something is not right! I hope that I made the best selection. It was rated as the second best plan on the market according to the review site I visited. Only time will tell. Great price!

6 years ago

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FABIAN COLORADO Centerville, GA

Great service over the phone. Took a few minutes to talk with someone and get the right information. I did not like how I got sent an email with a promotion of 399 for a year with two months free, only to be told the promotion had ended and I was not given the 399 as mentioned in a very explicit email I received. Overall, somewhat satisfied, that is why I gave 4 stars instead of 5.

6 years ago

Select Home Warranty Reviews

Summary of Reviews