Select Home Warranty: Read 3,955 User Reviews From Real Homeowners

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Elaine Ceigler Chandler, AZ

This is the second year I've had Select Warranty. The first and second year both the reps were great! The first year the rep quoted me 1 extra month for free and he waived the 30 day waiting period. The problem being is they never send you any information on what you're getting! Had to use the warranty before 30 days and after many phone calls an arguments they came! This year ... they still haven't sent me anything saying what I get. I've left messages and the rep said he would send me the info! I have nothing stating he gave me 2 extra months for a lesser fee for fixing stuff . Getting ready to cancel if I don't get something in writing!

5 years ago

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Judy Murray

In general, I believe all home warranty companies, including Select Home Warranty, have clauses built into policies that a written in a way that makes it hard for consumers to know what is a "covered repair". These clauses are then used to disqualify a repair request. With respect to Select Home Warranty, I was particularly disappointed when I requested the company send a repair person to verify if the problem was what they told me would not be covered so I could at least get it fixed. I was told they do not send technicians to investigate uncovered repairs, but if I had another company fix the problem I could request reimbursement if they determined the problem to be covered by policy..

5 years ago

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Verified Customer

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Justin

They sold me the plan knowing that I live in the west and they do not provide coverage they don't provide true coverage for people on the west they only operate on east coast time and if you have a claim that you're trying to fill and you want to do it in the afternoon even if it's early afternoon you're going to, you have the strong possibility of running into a case for you can't get your claim approved and they're also not open on the weekends so it's incredibly difficult to get a claim approved and get service like this. Again their availability is really poor for people on the west and there aren't very clear about that when you sign up with them but they are friendly enough you know is there decent customer service.

5 years ago

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Raymond

I recently tried to process a claim and it took much longer then it should have. We had our washing machine break, they sent a tech out. The tech was great, he was very prompt and came out immediately and addressed my problems. It would have been 950-1000 dollars to fix it. We decided to buy a new one. It took a long time to get reimbursed for the new washer. It needs to be easier to process claim, nobody would follow up, I had to make all the phone calls.

6 years ago

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Verified Customer

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Richard Henderson

I have experienced delays getting warranty work done because several contractors have refused to work with Select Homes Warranty company. Additionally, Select Homes Warranty didnt make clear what would be covered by my policies and there have bee several times were a claim was generated only to be notified after diagnosis that this problem would not be covered.

6 years ago

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Verified Customer

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K Woodbridge, VA

They're doing a good job getting the claims in and the customer service is generally up to par. My AC was pumping warm air so I phoned Select Home Warranty and put the claim in and I was pretty much set from there. The customer service feels like a bunch of sales people trying to make a sale. The rates are good and general customer service is good when you're calling to put in a claim.

6 years ago

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Juan

For what we pay yearly for the service it seems that we gotta pay more for charges you don't cover.. You pay for very little while I got stuck playing way more so in a way I don't think this service is worth having.. Could be better in many ways.. Not sure if I'll be renewing again next time''''im pretty disappointed..

5 years ago

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Verified Customer

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Michael Yundt

1. Nonsense of urgency. If a problem occurs on a weekend, no one is contacted until the work week. 2. Disagree with how they decide what to cover. Had a water heater fail and was told the water tank wasn't a part and therefore not covered. They did 'graciously' offer $300 towards it.

5 years ago

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Virginia

They answered all the questions that I had about joining the program. I needed help with my dishwasher and they came out twice. They installed the new part and it's worse than before but I think they are going to help me out. The people that came out were very hard working.

6 years ago

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Gaurang

We were expecting a check for our washer, and it took nearly 4 months to get our check when we were promised after 30 days. When our refrigerator had issues with lights, we were told that it was not covered! Are lights not an important component of the refrigerator? I would suggest more clarity at the time of issue of policy.

6 years ago

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Jeff H

They hide a lot of things that won't be covered under n fine print. We had our AC go out and because I didn't have it maintained on regular basis. They only covered a small portion. This isn't something they tell you when they sell their service.

6 years ago

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Earl

We are having troubles getting reimbursed when we had to pay the refrigerator man out of pocket. We don't have a computer so it is a challenge, they should change how they reimburse people to make it easier and more streamlined.

6 years ago

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Ron Charlton

The A/C repairman didn't communicate to me what he did about my A/C failure. He did communicate that I owed him $45! My regular A/C service said he didn't think the defective circuit board that was suspect was changed!! I thought it had been.

6 years ago

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Darlene Hendersonville, TN

They failed to let me know that my contract was about to expire. They never left a message on my answering machine so I called about a situation and they said my contract had expired the day before I've been with them several years I was not a happy camper. They did give me some extra coverage to retain me as a customer.

6 years ago

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Anonymous Sandy, TX

They are very friendly and personable on the phone but they don't follow through. I've only used it one time for the garage door and they wanted me to pay the vendor and then they cut me a check, so it took several weeks to get my money. The next time I called, it wasn't covered.

6 years ago

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Stephanie

They harass you when it's time for renewal and they don't keep notes in your file. When you call about something you already talked to them about they have no idea about previous conversations."

5 years ago

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Teresa Husbands

Very deceptive. Talks about covering all systems in the home. Neglects to mention that systems covered wil. Be pro tated for reimbursement will be based on age of said system

5 years ago

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Corky Henderson Chicago, IL

The responsiveness and communication are pretty good, but some of the vendors chosen to do the work seem to cause further issues and additional money, time and effort to get to a complete repair.

5 years ago

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Debra Davis Los Angeles, CA

They are prompt in sending out a technician to your residence. The telephone reps remained professional during each of our telephone communications. Select Home Warranty reimbursement process is quite lengthy.

5 years ago

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Verified Customer

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Kapil

I had an understanding that they were going to repair or replace, and they didn't really do that for my dishwasher, which is just kind of sitting in limbo right now. I'm not impressed at all.

5 years ago

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anonymous

They lost my warranty information and it took me a week to get a warranty claim process because they messed up on the initial warranty. It took 3 phone calls and two and a half weeks to get my dishwasher fixed.

6 years ago

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Barbara Curry

Been a little disappointed in the quality of service people that have showed up at my house. Usually not local. I have used quality people locally that actually I would prefer using.

6 years ago

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Dianna

Everything you turn in, it seems like they don't accept it. They tell you to call your own repair person. My water faucet was leaking and they told me that I have to call my own person and then they refused to pay it.

6 years ago

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Rohit

Seems like customer service was responsive. I do think there should be some sort of little regular maintenance for me who are not filing any claim complaints as part of the policy.

6 years ago

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Verified Customer

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Gwendolyn

A friend of mine had it and said it was a good company and I now I have it. I wanted to use it for IT service but they refused the service because I didn't have anything wrong.

6 years ago

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Verified Customer

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Shirley

When I need it, I need it quickly because I am handicapped, and it took two or three days to get my air conditioning fixed. They should send a service company quicker since we pay them a reasonable price.

6 years ago

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Verified Customer

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Stephanie

Lack of support. I made a claim and they had to do some research to figure out if it was covered. Select never called me back. In the meantime I found out I could fix it for cheaper than my deductible.

6 years ago

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Verified Customer

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Tl

The companies they choose for repairs are no where close to being great. In many circumstances the repair company ends up contacting you because Select doesnt pay all the fees.

6 years ago

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Verified Customer

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Katie Chaska, MN

Needed to use our warranty in January and were told twice we hadn't read the fine print. So they weren't going to cover our claims. They did come through quick but not upfront about the fine print.

6 years ago

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Jeannette Mesa, AZ

I'm new to home warranty services. I had a right leaking faucet on my washing machine setup. The tech was prompt, courteous and knowledgeable. After he left I noticed the left faucet was leaking and wondered why he didn't fix it. BECAUSE I only reported the right one leaking, that's why! I wasn't aware the left was leaking, if the tech knew it he didn't say anything . So I have to arrange another service call, this time with a washing machine in the way and pay another $45 fee because of something that I didn't discover but I'm sure the plumber did. . . it's the way this warranty works, I was told. Am I to be nickled and dimed for the next 5 years?

6 years ago

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Alice B. Hill Ocala, FL

I felt as though the representative was trying to "fast talk" me into something I didn't want. He would quote me a figure, then, put me on hold (said I have to check with my manager) in an attempt to make another deal. I know that occured at least 3-4 times. Each one supposed to be a big discount for me, however, price starting with 499.00 and ending with 1,750.00 granted for more years, however, I felt that I was being pressured into something I did not want. When I refused he became "short" with me,I told him confirm the 399.00 on my credit card or this call is over. I know he's a salesperson, however, I don't liked to feel I'm being coerced or belittled.

6 years ago

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Andria Guten Dallas, TX

I'm a new customer with Select Home Warranty. The salesman was very courteous and gave me a break in price. The only reason I rated this company 3 stars is because I haven't used them yet. Once I have a need to use them, then I will be able to rate them. My experience with other home shield warranty companies is that it has been very difficult to find a find technicians to come out to fix the problems after 4:30 P.M. or on Saturday. Prior to making my decision to select this company the salesperson Zachery and the claims dept. reassured me that this wouldn't be an issue. Going forward I hope that will be the case. Once I actually have an issue and need something repaired or replaced I would be willing to complete another survey and give my opinion.

7 years ago

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Verified Customer

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Anonymous

The first time I used them, they did okay, but I didn't hear anything from them after. The second time, they did good but the third and fourth time, it was not so great.

6 years ago

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Anonymous Summerfield, FL

They're not the easiest company to reach and get ahold of. I had a problem with my air conditioning and it took longer to get it taken care of then it should have.

6 years ago

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Nooruddin Conway, AR

It takes a long time to get customer service. There's no fast response. They need to listen to complaints and determine the problem so it doesn't take that long time.

6 years ago

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Dawn Timbers Pottstown, PA

The first call was great! But, I should have asked to see what was covered or a sample of the documents Od receive BEFORE sending them money. Not doing do was just naive because, It’s been two weeks and I still have not received a copy of my warranty In my email. I am beginning to think it’s a scam and my representative said the company doesn’t mail paper copies. I’m in the process of trying to contact my rep. He’ll tell me to check my spam folder and I will/have- I just hope this company is legit.

5 years ago

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Trina Birmingham, AL

The wait time for costs and approvals before reimbursement or payment of service is inconvenient. Don't like the choices for when to email or when to call it should be one method of communication agreed with the customer to avoid misunderstanding or giving the customer a feeling they are being ignored when they don't know they've received an email or to expect a call at inconvenient moments.

5 years ago

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K L Wright Wichita Falls, TX

Provided the multi year program although I was not looking for that program. I was told to take time to review and I could change program within 30 days and receive a refund of the additional amount. I requested to do an annual payment but I am confused on the refund because the original amount was a lot less. Still looking for the corrected contract to resolve questions.

5 years ago

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Bessie L. Talley El Dorado, AR

Return of reimbursement is SLOW the information is readily received and they will tell you it has been taken care of and you call back weeks later and it's like you are just starting over, I work M-F and do not appreciate to have to keep checking on a claim, this is just another thing I do not have tie to keep up with and I'm payinf for this service.

6 years ago

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Verified Customer

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Edwin

Trouble communicating, it takes multiple calls for problems. I have a warranty claim and there have been three visits and it's still not resolved.

6 years ago

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Verified Customer

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Bobbiette

So far it's ok. Our air went out and we called and had some difficulty with the tech and we were out of air all weekend.

6 years ago

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Bob

When I needed a had service on furnace. Lag time was not hrs but another day. Though I got my own Serb. Took weeks to settle up and get reimbursed6

6 years ago

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Anonymous Little Elm, TX

I had an electrical problem and the person that came here was not good. The issue wasn't fixed properly with one of the things they came for.

6 years ago

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anonymous Sun City West, AZ

I've had them here once. The people who came out to work had a horrible time getting the job done without constantly calling for their permission.

6 years ago

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Anonymous Deltona, FL

It is as good as any other company. They check in on us every once in a while to make sure we don't have any viruses or anything in our computer.

6 years ago

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Samuel Greenfield Middle River, MD

quick and fast response. unlike other company's I have delt with. no Hassel no fighting no screaming. been burnt alot with other warranty companys. so far select you go girl. update ended up leaving they jumped price and ended up not nice customer service

4 years ago Edited February 28, 2022

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T ,

I just signed up and spoke with Ed. While he was very knowledgeable, I could tell he was getting impatient with me and the questions I had since I’m a new home owner. I have seen a lot of good reviews but after talking with him I have been questioning if I made a mistake. I’m hoping my experience with the warranty procedures will be better.

4 years ago

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Lene Carter Richmond, IN

I called about my microwave oven. It wasn't working right. They checked the year of the serial and model number and told me I could get a reimbursement check and replace it for a total of $95.00. Not too sure where I can find one for that amount to match what I had. I guess that was better than nothing.

5 years ago

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Wayne Rockett Trussville, AL

I first called to hopefully expedite service on 9/16 to file a claim on my garage door. Everything was fine until they dispatched an HVAC contractor to repair my garage door. Had to call back & had to repeat everything from 1st call . Hopefully I’ll get the correct person dispatched soon as it’s very an inconvenience.

6 years ago

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Bernadette Fernandes Snellville, GA

I wish SHW would update their customers such as send weekly updates after the Tech visits the home. I had to keep calling the Tech for an update and then I ended up just calling SHW because I felt things weren't moving along fast enough. I appreciate your service but as a customer I would like to be updated when my ticket updates.

6 years ago

Select Home Warranty Reviews

Summary of Reviews