Select Home Warranty Reviews

This company is a complete waste of your time and money.. I purchased three year warranty's I approximately six homes from this company. I would never use this company again. When I did have a big repair On an old air conditioner they would not pay for the repair. They sent a technician out to put on a report there was a Freon leak. Another company cannot find a Freon leak. I paid for the full replacement of the air conditioner. On small problems it takes a lot of time and effort to get these repairs. They do not have service man in the area. They make you wait a month or two before the repair or anything happens. Complete waste of my time and my property managers time. Currently I'm on the phone waiting for them to answer. They have a really good salesman! I feel sorry for my tenants that I have purchased this warranty.

I am extremely disappointed with the lack of responsiveness the claims division has had over my AC unit. I have called multiple times over the past 11 days, since I initially placed my claim. The company has a 24-48 hour turn around for a technician to be dispatched. Initial submission on thrusday, technician dispatched Monday. Technician diagnosing issue as compressor "found to be shorted to Ground and tripping breaker in Garage." Upon dialoging with the technician he states the compressor of the AC unit is out, which leads to increased eltricity to be pulled causing circuit breaker to trip. I have called multiple times to speak with someone to update me on the status of claims dept over the past week. I live in Texas where we have had triple digit temps. Everytime I call I am told it will take 24 hours for the claims folks to pull my claim from the queue. On Thursday after requesting to speak to a Manager, I finally was directed to a Ron S who wrote me an email stating he would personally pull claim from the queue and have someone call or email me at and of business day with an approval. Sadly nothing happened. Even from the Manager. I send an email to this Manager, over the weekend. Today Monday, I have yet to hear back from him I call claims and again only to be told my claim was denied due to a diagnosis from the technician, stating it was electrical. When I told her that the was not the case that the technician was not meaning it was an electrical issue she cited a section of the contract and told she personally had this issue. She would be willing to give me a 650 dollar courtesy approval due to my "VIP status." I would have to have it replaced and then submit for reimbursement. When I asked if she was a certified technician capable of making this decision based on her professional experience and knowledge she reluctantly said she was not. I then asked for the technician to get on the call and explain his findings to the individual who is going to make the decision about coverage without knowledge of the problem. I again was told they will call. I Individually reached out to the technician who also states he is waiting on a call from the dept to clarify his diagnosis. The end result another hot, miserable day with an AC less home. Customer service reps are kind everytime however, they are able to actually implement a plan to resolve my issue. If this is what platinum level holders are treated, what do the rest of the customers experience?

I have a ceiling fan in my master bedroom that has 3 speeds. The HIGH speed began to function as MEDIUM; the MEDIUM as SLOW, and the SLOW is almost non-existent. So I called Select Home Warranty to have it repaired/replaced. They denied my claim because "the fan is STILL FUNCTIONING". Apparently, unless the fan dies totally, they will not repair it. The contract states: "6.3.8. Ceiling Fan. This Agreement covers all modules, components and parts of ceiling fan affixed in the covered home necessary to its functionality. " Apparently, functionality is not considered gone even though it has LOST FUNCTIONALITY for the speeds it offers. Talk about double-talk rip-off. I feel really stupid for buying into this plan for 3 years. Would love to talk to the salesman who convinced me to go for 3 years.....

Very slow to assign a technician. Also the technician's they assign are flaky. After you log a claim, they will ask you to call you which defeats the purpose of an online claim process. I have warranty with my other houses with other warranty companies and I find SHW's process to be pretty crappy. With the other companies I get a technician assigned within 5-10 minutes and normally instant when you log an online claim. Process with SHW - Log a claim - Get an email from them Asking to call them - Call them - Basically they just verify everything you put on the online claim (What's the point) - Tell you- you will get an email - No email - you follow up - Tell you that you will get a technician in 48 hours - Finally get a tech - Tech doesn't call - Keep following up with Tech Contrast this with another company where I get a tech assigned nearly instantaneously and then a tech comes out either same day or next day and fixes the issue. I don't get why Select Home Warranty doesn't get that process. The warranty itself is great value but with the slow service it is worthless as I've just ended up getting other contractors do the work and paying them for it.

I made a claim to have my central heater repaired in February. They sent me a technician that took 3 weeks to try to fix the problem. My experience with the techs they send and I have had their insurance for 4 plus years is that they send people that are the cheapest and sometimes come in vehicles without a co. Logo. I usually end up getting my own company and then face another enormous problem getting reimbursed from select home warranty. They make you jump through a lot of hoops phone calls and email trying your patience to the max. Also they depreciate all appliances etc. I truly wonder if it is worth all the time spent and aggravation.

Sales person was knowledgeable and friendly enough but too aggressive. I mentioned several times that I wanted to talk it over with my wife but he just ignored my request and as a result I didn’t get two things that I needed coverage for our stand alone freezer and ice maker. I’m 67 years old and been married for 47 of those years and my wife and I always talk things over. The company I used in Georgia for 10 years I never had a claim to file but when we were selling our home one of the requests was a Home Warranty. Well I got a price from them but when I googled them I was terribly surprised with all the negative reviews that started with them denieing claims that homeowners had to go to great lengths to make them pay, so I went back and reviewed them further and they were way down the list while Select Home was at the top I called them and purchased at a higher price because I felt that my name was on this as well. But guess what when I googled this time in Indianapolis my old company was at the top. Select Home was third down but I went ahead and called them but now I’m not sure this was a good move. My old company gave me time to talk with my wife and even though the rateings had went down in Georgia from when I originally purchased my plan to being at the top in Indianapolis I feel that I might need to call them! I don’t like the old car dealer pressure techniques to sale. So now I feel somewhat confused. I will call them today and see how they respond to me adding these two things that will determine whether I stay or call my old company!!

I choose Select Home Warranty based on price and service charge for repairs. I did not however read section 10 of my policy only to find out that my washer and dryer are capped together so the company paid repairs in January 2018 and now when my machine needs repair after they accepted my claim I find out that there is only $14 left to repair the washer after I have paid for service call. Further more I found out that there is a 'cap' on my appliance ex:$500 for refrigerator and $2000 for AC. My suggestion is to read very carefully not just what is covered but to find out what the limits are and know repairs to any appliance is only two times within 'cap' and washer and dryer are considered one single appliance

Select Home Warranty (SHW) company misrepresents the warranty. I have the premium select warranty. If your appliances are old if the repair is more than the depreciated value SHW will not repair. The company will give you the depreciated value. My wash machine cost over $800 but the depreciated value is $125 minus the 45 I paid for the service call. I do not have a warranty. My home is 10 years old, so many items will not be covered for repair. I asked if something happened to my heater and the repair was more than the depreciated value would SHW give $125 for replacement SHW did not say no. I had a Sear's warranty and Sears replaced items if the item could not be repaired, none of this nonsense of depreciated value. I had American Shield Warranty and American Shield also replaced appliances that could not be repaired. Select Home Warranty possibly replaces new appliances but I doubt it. I have dishwasher that is less than a year old and Select Home warranty told me to call manufacturer of the dishwasher because it should be under manufacturer's warranty. I made a mistake buying this policy. I will spend more money for repairs out of pocket. It's like I am paying them to take my money and pay for repairs too! Also, unlike Sear's and American Shield that allow you to pay one deductible for similar appliances or problems with one service call; Select Home Warranty (SHW) is 45 for each appliance. Select Home Warranty only repairs broken appliances. My dryer started making load noises. I called SHW and customer service told me that service is only for broken appliances. If I can still use the dryer it is not broken. Appliances making loud noises are not covered. Do not believe the sales person their warranty is not comparable to other warranties. If your appliance is new repairs are not covered SHW customer service will tell you to call the manufacturer. If your appliances are old SHW will give you the depreciated value which will not cover 1/8th an appliance cost. Do not believe what SHW represented tells you beware read the fine print.

I used them a couple of times for problems. Our fridge went out and it took two weeks to get someone to look at it, supposedly a part was needed, waited another two weeks and then they said they couldn't get the part and would give us $250 towards a new fridge. Went an entire month without the fridge waiting on them. What a joke. I'm on hold trying to cancel the policy as I write this, waiting for the 3rd person I need to talk with to cancel - seriously. Some call center with bad english speakers.

We tried to file a claim with Select Home Warranty. They left us hanging for over two weeks, gave us inaccurate information regarding a contractor, told us to find our own, promised three times they would get right on it and resolve the issue..and did nothing. We finally hired our own contractor and they refused to even cover part of the expense. Would never trust this company again.

Feel as if I'm paying for a service that isn't beneficial to me, water heater takes a crap and they cover everything except the most common problem with water heaters and that's the tank leaking so now I have to pay a couple grand to have my water heater replaced! And when I called to make my claim the person on the other side of the line couldn't inform me of that, I had to wait for an email to tell me!

When we purchased our home the warranty I had purchased ahead of time. Had everything inspected and told all was good. About 8 months later the heat pump when out. Called SHW they sent someone out they need to replace so ended up getting one put in myself cause everyone assigned was backed up for a month. After in was installed I sent paperwork in and they said they cover $150 of the $5000 cause I didn't have 3 yrs of records on heat pump. The home had empty for 4 yrs before we purchased it.

Don't sign anything with select home warranty, they are horrible! Every single time we need them to fix out stuff we have to spend at least 4-5 hours on the phone and they take over 3 weeks to fix them, when they fix them. Do not waste your time and money.

The price is the only part of the company that is ok! They will really short you on claims repayments most definitely! I paid a plumber out of pocket $700+ dollars for service, sent in the invoice & they only offered me $125 back! No Bueno! & last they have no mobile app!

Their service is just ok. I had a hard time getting a technician to my house. They don't contract with very good people but in the end they let you pick your own. They also don't pay for much for the first 6 months so if you bought a house like we did you'll pay for most of the fixes.

I was not aware our home warranty insurance didn't cover our refrigerator icemaker because it was not offered to me and I did not receive a copy of my contract. Now my ice maker isn't working and I'm being told the repair isn't covered, just before Christmas when we have family coming for Christmas dinner.

Absolutely the worst company. Contractors would not come because they stated they were not paid by the company over 6 months. They had no one in the area. When i psid it took 72 hours for my claim to be reviewed and they didnt pay much at all.