Priority Home Warranty Reviews

I do NOT under any circumstances, recommend this company. At all. For any reason. After submitting a claim for a broken heater on a Saturday, I was told I’d get a call within 24 hours. The call never came. I called customer service who told me the person I needed to speak with would “call me back at their convenience” when I mentioned that I had not gotten a call within 24 hours, as stated in the contract, she told me I should “mention that to” the person that calls me back. I received a call on Monday (after filing the claim Saturday) and was told nobody could come out until the next day. I couldn’t wait because we had no heat for almost 2 days and called an HVAC tech. After the diagnosis of needing an inducer fan, I was told by priority that “it takes 10 days for an inducer fan to go out (HUH!?!?)and that would have been in your 30 day waiting period”. They called the motor breaking preexisting because the said it would have been in the process of going out which makes zero sense. So I would not recommend this company because I paid over $800 out of pocket. Now I see why nobody I know uses a home warranty. There is no point. Save your money!

Zero Star!! It’s NIGHTMARE! Don’t recommend it at all! I made a huge mistake purchasing policies as gifts to clients. They kept confirming my card won’t stay on file and I won’t get charged for their claims and renewal AND every time I check my bank I see many charges!!! Worst experience ever! And I have all communication on my email! Agent said we didn’t charge and after losing hours check with the bank they confirmed the charges but still didn’t get any refund for claims I never made!