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Landmark Home Warranty Reviews

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7.2

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Lisa V Plano, TX

My previous warranty company would send someone out then have to wait days before repair would get approved. With Landmark they send out a repair specialist and they fix it!

6 years ago

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Reply from Landmark Home Warranty

Dear Lisa,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 30th, 2018

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Dennise A. Salt Lake City, UT

Always responds quickly to my problems. Always sends professional and proficient contractors. I will continue to keep a policy with Landmark as long as I own a home.

6 years ago

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Reply from Landmark Home Warranty

Dear Dennise,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 28th, 2018

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Allyson

I bought the most expensive warranty and it has turned out to be worthless. I've put in for 3 service calls and while the phone operator is polite, the technicians are another story. I needed my AC serviced because it kept freezing up. The tech never called me. I hounded him to set up an appointment. He didn't show up for the first 2 appointments and then finally showed up while I was at work and I had to have someone else meet him. He supposedly did what he could but said the system was old and not the right size. I continued to have problems throughout the summer and could never get a tech to come in a timely manner to fix it so we nursed it along. Then in the fall my furnace started having problems and I had my own tech take a look. He said the airflow was the problem and probably has been for the last 6 months. His diagnostic showed that this would also be the cause of my AC problems. He showed me pictures and was pretty conclusive. I went back to Landmark with my findings, telling then that I think their tech did a poor job. Reviews on the tech they sent show he has a bad record including a license that was revoked. I confronted Landmark about sending out an incompetent tech and they blow if off as not their problem. So I spent $500 for a warranty that only guarantees me crappy work. Thanks Landmark

6 years ago

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SANDRA OLIVO Sierra Vista, AZ

Landmark Home Warranty is the best company of its kind that I have ever had experience with. They are caring, considerate, prompt and professional.

6 years ago

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Reply from Landmark Home Warranty

Dear Sandra,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 1st, 2018

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Gilbert morin San Antonio, TX

Claim managers should be more knowledgeable on explain to homeowner what is covered and not covered on HVAC units for example I as a new homeowner believe that homeowners insurance covered everything but was told did not cover freon for my AC I pay a deductible expecting not to get a bill from the contractor also

6 years ago

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Reply from Landmark Home Warranty

Dear Gilbert,


Thank you for providing your feedback. It is appreciated and has been forwarded to the appropriate departments. Unfortunately, the warranty only covers up to $20.00 a pound on the freon. I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .

Sincerely,

Cheyenne Rapier
Customer Relations Manager

Sep. 26th, 2018

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Pam Parks Aubrey, TX

Had a leaky toilet in the master bathroom & needed it fixed ASAP! You provided a local plumbing company who bent over backwards to fix the problem! Thank you!

6 years ago

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Reply from Landmark Home Warranty

Dear Pam,

We are glad to see that we have been able to provide you with timely service for your toilet leak! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 18th, 2018

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Vivian Garcia Salt Lake City, UT

Contractors that you work with are not timely in getting back to customers. Additionally, Landmark CSR offered to switch contractor when the first contractor did not get in touch with me but failed to tell me that when I switch contractor I go to end of the queue for people waiting for a contractor.

6 years ago

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Reply from Landmark Home Warranty

Dear Vivian,

I am sorry to hear of your experience with the contractors. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Carol Campbell Ivins, UT

Was not able to complete repairs on a dishwasher. Could not get appliance out. No suggestions were offered. Just told I would have to figure it out and then tell them when to come back. Was pushed into taking a cash out.

6 years ago

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Reply from Landmark Home Warranty

Dear Carol,

I am sorry to hear of your experience with your dishwasher. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 13th, 2018

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John Davis Salt Lake City, UT

Really a good company to work with, they’re quick to respond to a service call. When I had an issue with the first contractor they set me up with another one no problem.

6 years ago

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Reply from Landmark Home Warranty

Dear John,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 23rd, 2018

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Karen J Anderson Salt Lake City, UT

Had my air conditioner serviced. Cost me $1200. Not sure I saved a dime. They don't pay for the test to see if you have a leak in your lines ($300), there is a $100 fee just to diagnose the issue and only pay $20 of $80 per pound for freon. REALLY!

6 years ago

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Reply from Landmark Home Warranty

Dear Karen,

I am sorry to hear of your experience with your A/C unit. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

Unfortunately, it is in the guidelines of the warranty that we only cover up to $20 per pound of freon. Leak detection tests are also a listed exclusion.

I would like to go over the details of your concerns to appropriately address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 20th, 2018

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Mollie Cedar Hill, TX

I wish SO bad I could give Landmark Home Warranty ZERO stars!!!!! We made a HUGE mistake by not looking online at the company reviews when we went with Landmark. They have been an absolute nightmare and a complete s*** show to work with. Our AC unit went out and they got a contract company to come out and diagnose the issue on a Friday morning. The guy told us what part needed to be fixed and that they would return on Monday to fix it with the part needed. We didn't hear anything about what time they were coming so we called to follow up on Monday morning... there was no record of our AC unit needing a part. Here we are 7 days later and we are still living in a 92 degree house. We called today because we received an email following up to make sure we had an appointment setup to fix the AC and we did not because no one called us. Turns out the warranty company didn't order the parts until YESTERDAY... Are you kidding? They also ordered parts for a different AC unit brand that is compatible with ours because it was cheaper... PLEASE save yourselves and DO NOT go with Landmark. Save everyone you know too and don't let them go through what we have gone through.

6 years ago

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Reply from Landmark Home Warranty

Dear Mollie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 26th, 2018

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Laurel Kerby Salt Lake City, UT

Landmark seems to have a serious problem with hiring and training competent, courteous, discerning agents, particularly for weekend coverage. I submitted a service request on Saturday morning, around 7:15 a.m., for my water heater that ruptured the night before. The contractor assigned doesn't have after-hours or weekend service, which was especially troublesome for me as the shut-off to the heater was broken and I had to completely shut off the water in my house. This was noticably irritating to the first agent who was perturbed further by the fact that I wouldn't go grab a hose and try to empty the tank (which would not have solved the issue of the broken shut-off). After speaking with another person or department, she informed me that they'd (heavy sigh) consider it an emergency situation and that they'd get back with me. I spoke with one or two more agents throughout the day, each time getting a different story than the last and, finally, after 5:00 p.m., I was given authorization to find my own plumber, which probably would have been possible even an hour earlier. I was able to schedule a contractor to come on Monday (originally at 1:30 p.m. but changed to 9:00 a.m.). On Monday morning, Dean with Beehive Plumbing (who was awesome) quickly diagnosed the problem, and spoke with someone from Landmark who informed him that he'd have to go somewhere to pick up a unit commissioned by LHW. Dean was willing to do this and we both expected to hear back from LHW with further instructions. After hearing nothing more, I called LHW later that afternoon to see if someone was going to respond that day so that my child and I wouldn't have to go another day without running water. A bit later, an agent in the parts department called and let me know that a DIFFERENT contractor would be coming to my home THE NEXT DAY. He also casually mentioned that I would be responsible to pay the costs to get the heater up to code ($275 additional), since it makes a ton of sense to install something you can't legally use. Landmark didn't alert Beehive Plumbing and didn't mention that they hadn't. I got in touch with the new contractor, Vern from SV Plumbing (also really great), who was squeezing me in to his packed schedule and driving over an hour to my house, and he actually gave me some useable information and planned to come yesterday (Tuesday) between 3:00 and 6:00 p.m. Finally, around 8:30 last night, I had running and hot water again! Yes, folks, that's four days without water because they didn't think it was important enough to pay a little more to get it fixed in a timely manner. At NO POINT did I hear from anyone in a supervisory role, although a woman named Georgia evidently came in on Monday, discovered this really adorable cluster, and put the SOS out to Vern, which I do appreciate. I'd love nothing more than to cancel my contract with LHW, but I really don't want to pay their $75 cancellation fee (seriously?!?) although it's probably worth it in order to sever ties. If this were my first problem with LHW, it would be distressing enough, but I've also had problems with them in the past, even though I've only submitted a handful of service requests in over two-and-a-half years for a really old house. I'd caution anyone considering Landmark Home Warranty to steer clear.

6 years ago

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Reply from Landmark Home Warranty

Dear Laurel,

Thank you for taking the time to share your feedback. I am sorry to hear of your experience with your water heater. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better service our homeowners, and we appreciate the time you have taken to share it.

Landmark had sent out SV Plumbing to ensure your water heater was replaced in a timely manner. I am pleased to hear you now have hot water. Keep in mind, we do offer a 30-day guarantee. If your unit for whatever reason fails within this time, we will be able to send SV Plumbing back out to your home to check his work at no additional service call fee to you.

I would be happy to go over the cancellation process with you in more detail. To do so, please reach out to me directly at . I will be able to go over your personal warranty information from there.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 12th, 2018

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Amy Darragh Washington, UT

We have enjoyed working with Landmark. They are prompt in handling warranty situations. They provided great customer service. I would recommend Landmark to everyone.

6 years ago

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Reply from Landmark Home Warranty

Dear Amy,

We are glad to see that our agents and contractors have been able to provide you with prompt 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 26th, 2018

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Calger

Very responsive and committed to helping resolve the issue. The staff is supportive and explains the steps to get your home back to being a your [place of peace!

6 years ago

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Reply from Landmark Home Warranty

Calger,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you and provide you with a peace of mind for your home! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Randy Call Riverton, UT

we have a home warrantee that we have had for 2 years since we purchased our home. they have been easy to work with and have been prompt in responding to our needs.

6 years ago

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Reply from Landmark Home Warranty

Dear Randy,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 19th, 2018

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Colin Stark

I had an issue with my booster pump for my pool cleaner so I contacted Landmark and within 24 hours it was fixed! Minimal fuss, maximum speed! I recommend them.

6 years ago

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Reply from Landmark Home Warranty

Dear Colin,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 8th, 2018

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Di Anne L. Leander, TX

Calling in a service request is always easy and pleasant. Plus the repair guys that show up at my house are always extremely professional which is refreshing!

6 years ago

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Reply from Landmark Home Warranty

Dear Di Anne,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 5th, 2018

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A completely happy customer! Grants Pass, OR

They have been extremely helpful, handling everything as I would ever ask of a warranty company. Thy are 100% perfect in every interaction I have had with them!

6 years ago

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Reply from Landmark Home Warranty

Hello,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Yvonne Harper-Hill Sandy, TX

I’ve had nothing but good experience with Landmark. Their staff is always friendly and willing to help out with any questions or service issues I have.

6 years ago

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Reply from Landmark Home Warranty

Yvonne,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 23rd, 2018

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James wright Mountain Home, TX

They are all Very professional and we're Johnnny on the spot. All of my issues were taken care of very quickly. I will re New when it's time!!! Thanks guys! JW

6 years ago

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Reply from Landmark Home Warranty

James,

Thank you for the 5-star review! We are glad to hear that we were able to provide you with the timely and professional service that you needed. We look forward to servicing you in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Amie Mallory Providence, UT

The only thing that I have not liked is that when we had a leak the plumber had to tear into our wall to fix it and to fix the wall afterwards was not covered so we were stuck with a big hole to fix afterwards

6 years ago

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Reply from Landmark Home Warranty

Amie,

I'm sorry to hear of your wall. The warranty does offer to help you bring it back up to a rough finish (mud, tape, drywall) by offering you a cash out. Typically, the warranty does not cover for access, however, we understand the need when it comes to plumbing issues. If you have any questions or concerns, feel free to reach out to me directly at . Thank you for your feedback! Tiffany Nguyen | Customer Relations Manager

Feb. 1st, 2018

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Chris Lair San Antonio, TX

Re: Oven/Microwave unit home warranty claim. Hands down, the worst customer service experience we’ve ever had. After 2 failed repair attempts, our ticket was falsely closed. Attempts to contact our initial representative went unanswered and or ignored entirely. All in all, claim to resolution timeline spanned July 5 - Dec 26. This required speaking with 6 different representatives to escalate the matter and finally reach a supervisor. Were told multiple times we’d receive calls back for updates. We received a grand total of ONE call back from the “supervisor.” When we emailed or called to confirm our warranty refund check would be sent we were not contacted again. Do not believe their empty slogan when they answer the phone. The only thing remarkable is how incredibly inept their “service” representatives are. While we did finally receive the check, we absolutely DO NOT recommend this company for the terrible experience through the entire process.

6 years ago

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Reply from Landmark Home Warranty

Chris,

I'm sorry to hear of your experience and apologize for the frustrations you have endured. I would like to review your claim and implement the proper training needed. We take your feedback very seriously. Landmark strives to better our services. Therefore, we appreciate you taking the time to give us your feedback.

You can reach me directly at .

Thank you,

Tiffany Nguyen
Customer Relations Manager

Jan. 29th, 2018

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Andrew Johnson Lehi, UT

I've been a customer of Landmark for close to 3 years now, and have been extremely happy. I've made a few claims so far, and the process has been smooth.

7 years ago

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KristinWheaton

Calling was easy, scheduling appointments was easy. However when the work was done by the contractor, I had to continue to call them and make a case to have the same complaint addressed without having to pay the $75 fee over again.

7 years ago

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Zak Logan, UT

Pretty good company to work with. They’re great at following up frequently as you’re getting things repaired and there customer service group is easy to contact and willing to answer any questions you have.

7 years ago

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Heather Bowles Taylorsville, UT

Horrible. Was told furnace was leaking CO and contacted Landmark. First company came and said they couldn't do warranty repairs, second company came and said the whole thing needed to be replaced and they would order me a new one using our manufacturer warranty. The day comes to install it and they never show up or call. I found out 2 weeks later they never did order the furnace in. Third company comes, shows up and says they weren't told there was a carbon monoxide issue and they don't have a monitor to check the levels. The guy goes down and looks at our furnace and says it's scorched but he can't see any cracks- but he'll come back later with a CO monitor to check it. He never comes back. Five days later I get an email from Landmark saying the contractor "couldn't find any evidence of carbon monoxide leaking" from the furnace and they've closed out my call. So, now I don't actually know if my furnace is safe or not- 3 companies said no, then 1 said yes... and it's been 8 weeks now during the snow and holidays without using said furnace. Also, when you call and talk to your "service rep" they never seem to be the same person, and they never know what's going on with your claim, so you have to explain the whole thing over again. And then that information doesn't get sent to the contractors- so you have to explain everything to them again (only to discover they don't have the equipment that was needed, or aren't licensed to do the work...) Just don't even bother wasting your money.

7 years ago

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Angela Wadman Ogden, UT

I had an emergency and yet Landmark was going to let me wait over 72 hours to get it resolved. The contract plumbers landmark uses will not work on Weekends and so I was told I would have to be without water for 3 days. I had to keep calling and keep calling to raise this issue. I don't understand why when they could not find a plumber that could respond in 24 hours that I had to keep asking to go up to the chain of command to get help. It was a joke. Had a flood in my basement and water coming out of the main line.

7 years ago

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Caroline King Salt Lake City, UT

Some of the aspects of the fees are not very clear. I have a credit on my account but there's no place online that I can find that credit. I've been trying to renew using that credit, but my husband and I have had to leave messages for them, rather than having enough agents to be available to talk to.

7 years ago

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Cady McGovern Boise, ID

Landmark has the absolute worst roster of subcontractors. They take forever to get a hold of, forever to evaluate the problem, and forever to actually make the repair. Meanwhile, Landmark is constantly calling and emailing you (and by you I mean the first person you put on the account -- if you put your spouse on the account so they can make claims, Landmark AND the subcon will only contact you no matter how often you try to make clear that your spouse is handling the issue) to find out if the subcon has returned your call and scheduled the evaluation and scheduled the repair. So far, we've had to ask for a new subcon on one issue because the first one never returned our calls, been ripped off by a subcon who sold us extras on our water heater that weren't necessary and also improperly installed it so we had to have our own plumber come out and fix it (because dealing with Landmark at that point wasn't even worth it), and had Landmark offer to just pay us cash for parts and an hour of labor on a range repair because their subcon dropped off the face of the planet several weeks after evaluating our issue (evaluation alone took about a week to get scheduled). The only reason I give Landmark any stars at all is because they do pay for the repair even though it can take MONTHS to get the issue fixed. I have previously had a home warranty under a different company and it was MUCH better to work with.

7 years ago

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Amery Dayton, TX

Our first year with Landmark was great. Service requests were completed in a timely manner; in fact, technicians were able to fix our plumbing and AC issues in the first visit. We had a total of three requests in the first year. We renewed with Landmark a second year, and it's been horrible. The first service request we placed after our renewal took nearly 4 weeks to complete. It was another plumbing issue that made our guest bathroom unavailable, therefore everyone in the house was sharing the master bathroom. The first delay was from Landmark assigning our request to a contractor that was too far. According to the contractor, "Landmark does this to me all the time! If they send me out there, I will charge you an absurd service fee of over $200. You may want to call them and have them re-assign you." (Landmark had already deducted the $70 service fee from my account for this call). Landmark re-assigned my service request to a closer contractor. When the contractor arrived, he asked for the $65 service request fee. I told him Landmark had already taken $70 from my account for it. They said "Landmark knows not to take money from the residents, I don't know why they would do that." When I told him it was Landmark's new policy, he went back to his truck to call his company and confirm the payment was made and get approval for the work that needed to be done. His company then had to call Landmark to confirm the payment and approval. They eventually confirmed the payment, but Landmark needed time to approve the work. The contractor left my house without making the repair! Keep in mind, my mother-in-law stayed home the whole day to wait for the contractor. The contractor came back later in the week and fixed one of the leaks; however, he left again when the other leak needed further approval from Landmark to fix. When we called Landmark the next week to follow up, they told us the Contractor Representative was on a plane and they'd call us back in the next day with an answer. Another week went by with no phone call. Instead, I got an e-mail saying the service request was re-assigned to another contractor. According to Landmark, they re-assigned it because they needed a second opinion. I made it very clear that I didn't want to go through another lengthy approval process. They assured me that if the second contractor agreed with the first contractor, then the repair would be done on the same day. I called the first contractor to see what they intended to do. The first contractor said they'd replace the copper piping with another copper pipe. The second contractor recommended replacing the copper pipe with pex pipe. Needless to say, the second contractor needed to wait a few days for approval and FINALLY, after almost a month with no guest bathroom, the copper pipes were replaced with pex. Two weeks later our master bathroom sprung a leak. I called Landmark to place the request. I requested to have the second contractor from last time to come out and look. That contractor was being proactive in diagnosing the problem. He said it was most likely the same issue, so they asked for approval to replace the copper piping with pex. According to the contractor Landmark said, "We've decided we will no longer make repairs with pex piping." And now we're battling with Landmark to approve this; however, they don't have anything in their notes between the contractor and them about this. The contractor says they've talked to them on numerous occasions, and Landmark is still telling me they have to look into this and speak with the contractors. It's been days... and I can get in touch with the contractor very easily, I'm not sure what the delay is. I've heard from two contractors say that Landmark very rarely approves anything and is known to delay work so long that the homeowner just takes it upon themselves to fix the issue. Long story short... do not get Landmark!

7 years ago

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nina insalaco Maricopa, AZ

Beyond disgusted with this company! Long story as short as I can. AC quits Friday night around 8. I have company visiting including my 70 year old heat intolerant relative and I live in Arizona. On phone with landmark for over 1.5 hours (yes that's correct). Told them the AC isn't working PLUS we are smelling something burning. Spoke to manager and can't get anyone out to look at it that night even after offering to pay an emergency fee (of which they can't even tell you how much it would be!) . So we try to make the best of it for one night. House was 86 degrees and we have a AC upstairs so we will make due for one night. Best case scenario Saturday, contractor opens at 9. 9 am Saturday I call contractor leave voice message, send emails. 9:15 no responses call Landmark again. Another 50 mins on phone nothing they can do. No contractor can come out until Monday between 2-4. My elderly relatives can not walk up and down stairs nor can they live in my master bedroom for a weekend to keep cool when temps outside are over 103 degrees. My husband was out of town with a family emergency, sadly his Mother passed away Saturday morning and if I didn't get on a plane Monday morning the absolute latest I would miss the viewing and funeral. I BEGGED landmark to please allow me to pay for the repair and just reimburse me for the cost. I had 2 contractors out Saturday morning when they could find no one. I couldn't leave my home for someone else to let in a repair person Monday bc I have a 10 year old English BLIND bulldog (who just started having seizures that past Monday) who could not stay home with out AC while I travel back east to be with my husband. I explained that my pet sitter could not lift up my 62 lb dog 5 times a day to bring up and down stairs to care for him so I was being forced to handle on my own. I paid a carrier brand AC repair man $757.77 to have my AC fixed that Saturday so that I could have air conditioning. Each time I called Landmark and spoke to them they said policy was my home would have to be over 90 degrees for longer than 24 hours to be considered an emergency situation, even with an elderly relative. They offered zero solutions except that a contractor would be out Monday between 2-4, meaning I would be with out air conditioning in Arizona in August for almost 3 days by then!! I spoke to THEIR contractor who said even if approved in one day (which never happens) that the part wouldn't be in until Tuesday at best, meaning I would be w/out air from FRIDAY TO TUESDAY at best, in mid August in ARIZONA!! that is crazy!!!! Read the reviews people, you will see that they offer horrible customer service and use the loop holes in their contract to not pay. I've offered proof of all things I've posted, vet records for my blind dog who had a seizure that Monday, at the request of my Vet he not be moved around the home as he knows the lay out of the family room and moving him will stress him and possibly cause him to seizure again. I provided proof of my plane ticket, my mother in laws obituary etc. They didn't even care that I smelled something burning in the house. A representative emailed (she won't give out her number but her name is Lori Nelson and she works for American Home Shield who now owns Landmark) she said I didn't mention anything about a burning smell. I requested copies of the recordings b/c if they listen she will hear me saying it to her manager on the phone Friday evening. My AC repair man who is a certified Carrier trained technician, said had we left the one unit upstairs running that the stress on it would have caused both units to fail. So I guess Landmark would have found a way out of paying that too. Simply disgusting and no one from Landmark will take my calls or answer my emails, they even blocked me from posting on their social media page. BEWARE!! DO NOT USE THIS COMPANY

7 years ago

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Tomci TX

Scheduled re key service landmark came back very fast but had to schedule service with the provider. Which took a long time. However once the person came for the service it was fast.

7 years ago

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Elizabeth Berg

Landmark customer service is quick to respond! I had my repair scheduled within 30 minutes. All the service providers I have worked with through Landmark have been excellent.

7 years ago

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Matthew Yim Price, UT

Landmark Home Warranty and Hansen Locksmith Services, Inc. were both very helpful and informative. Hansen Locksmith Services, Inc., however, missed our message so we had to follow up with them but they were still helpful.

7 years ago

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Jason Marlar

I have had Landmark Warranty for a year now and will not be renewing. I had three incidents occur during my year with them. I had a replaced hot water heater and two repairs to my air conditioning unit. Landmark did not cover either of them siting a list of things that they do not cover. The conversation was the exact apposite of the one I had with their sales rep when signing up. While signing up they claimed to cover any and all issues pertaining to AC, Appliances, plumbing, etc.. If it fails we fix it so you don't have to worry was the pitch I was given. Well, when things did fail, they did not fix it and I did have to worry about it. That and consistently difficult to get in touch with. They gave me the typical "Its a busy time of year and we are getting a lot of calls for AC repairs." as if it is my fault that they do not have enough staff to cover their call volume. I do not recommend this company at all. I am currently in dispute with them over a recent job. My hot water heater was leaking out into my garage on a Friday afternoon. I contacted Landmark and they set me up with a plumber. I called the plumber twice and never got a call back. Upon realizing that the plumber was closed for the day and would not reopen until Monday. I then tried to get in touch with Landmark to book a different plumber. Despite calling 10-12 times and waiting for 30 minutes on two of those calls I was unable to contact anyone. I went online for live chat and it was offline. I went to Facebook and LinkedIn and tried to start a chat. I sent an email to customer service...... NOTHING. So I called a local plumber and he was out there first thing in the morning. Now landmark is refusing to reimburse me for the plumber I had to use due to their lack of availability. I finally got in touch with a manager to discuss my situation. She said that I should have just waited until Monday for the plumber I was assigned to come. I told her my house was flooding and she said I should have shut off the water. I told her I have a toddler and a baby, we cannot go without water for 2-3 days. She said I should have stayed at a hotel. I lost it!

7 years ago

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Camaran Roberts

If I could give 0 stars I would. Horrible company, no customer service care at all. We submitted a claim for an AC issue in middle of summer in Texas. We called out AC guy who pointed finger at electrician (so I had to submit a 2nd claim and pay a 2nd service call fees). The electrician came out and said it was an AC issue. The AC guy came back out and noted that the electrician placed the wrong sized fuse in breaker box, so I had to call Landmark to get electrician to come back out - but he wouldn't be available for 6 days to come back out. So, I am now out >$350 for service call fees and 1 night in hotel as it was 89 degrees in house making it unsafe for family to stay in house (after I paid for the yearly coverage $550), I now have a faulty fuse until the electrician can come back out and the many Landmark agents that myself and fiance have talked to don't seem too concerned about this at all.

7 years ago

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Brennan Orem, UT

I had a Landmark Home Warranty for a previous home. I thought the product was good but seemed overpriced for the times I actually used it. The claim process was pretty confusing but the customer service department is very helpful. I don't think I would purchase another warranty from them.

5 years ago

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Reply from Landmark Home Warranty

Dear Brennan,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2019

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Angela Nelson Pleasant Grove, UT

I have referred my real estate clients to Landmark and have used them for some of my rental properties. The service works well and I have been happy so far. Definitely a great service to have for the first year of home ownership and also really helpful to have for rental properties.

6 years ago

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Reply from Landmark Home Warranty

Dear Angela,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 1st, 2018

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Karen Nelson Alpine, UT

They eventually fixed everything that we needed them to, it just took them some time to get to all that we had asked them to do. Granted, we just moved into our house and were having quite a few issues. They were perfectionists though and ensured that everything was properly taken care of before moving on to the next project.

6 years ago

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Reply from Landmark Home Warranty

Dear Karen,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 16th, 2018

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Doug Dunn

My customer service rep, Erin P, was outstanding in assisting me with my most recent claim.

6 months ago

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Reply from Landmark Home Warranty

Dear Mr. Dunn, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Erin! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Please know Erin loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jun. 5th, 2024

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DEAN BLANKEN Henderson, NV

They do Not play the tricks other home warranty companies do

1 year ago

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Reply from Landmark Home Warranty

Dear Mr. Blanken, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty over the last 3 years! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Thank you again! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty

Jan. 10th, 2023

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Jeff Nampa, ID

Easy to communicate with and contractors have been great so far

1 year ago

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Reply from Landmark Home Warranty

Dear Jeff, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we sincerely appreciate the wonderful feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 10th, 2023

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Stephanie Helm Sierra Vista, AZ

When I talked to the lady on the phone, she was very polite.

1 year ago

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Reply from Landmark Home Warranty

Dear Ms. Helm, Thank you so much for the 5 stars and wonderful testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, and we are happy to hear how pleased you are with the level of service and support you receive and appreciate the opportunity to assist with all your home warranty and home services needs. On behalf the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 10th, 2023

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Gene Rippe South Jordan, UT

Hard to understand people in customer service. Contractors using cheapest parts available--No quality.

1 year ago

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Reply from Landmark Home Warranty

Dear Mr. Rippe, Thank you for taking the time to submit a review regarding your customer service experiences with Landmark. It is always our utmost priority to provide the most comprehensive coverage in the industry and best-in-class service, while keeping premiums affordable and sincerely apologize for any frustration and appreciate the constructive feedback. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Jan. 10th, 2023

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Micky McCullough, AL

Every time I needed a repair it was handled timely and professional.

2 years ago

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Reply from Landmark Home Warranty

Dear Micky, Thank you so much for the 5 stars and wonderful testimony regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 26th, 2022

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Queenie Waaland Fort Mohave, AZ

Great customer support on filing a claim and sending out service company

2 years ago

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Reply from Landmark Home Warranty

Dear Ms. Waaland, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Dec. 27th, 2022

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JoAnn Blake Missouri City, TX

Prompt response to need for service. Resolution of most problems by vendors.

2 years ago

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Reply from Landmark Home Warranty

Dear Ms. Blake, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with the service and support you receive and we appreciate the opportunity to assist with all of your home warranty and services needs. On behalf of the entire Landmark team, thank you again! We truly value your continued business of 4 years and look forward to serving you in the future. Landmark Home Warranty

Dec. 22nd, 2022

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Kevin Anderson Paradise Valley, AZ

Follow through on repairing covered items quickly and professionally

2 years ago

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Reply from Landmark Home Warranty

Dear Mr. Anderson, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Dec. 22nd, 2022

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Shelly Smith Mountain Home, ID

Customer service is exceptional and warranty is worth the money

2 years ago

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Reply from Landmark Home Warranty

Dear Ms. Smith, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Dec. 6th, 2022

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Dominic Yuma, AZ

Customer support is always great and Landmark does a great job.

2 years ago

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Reply from Landmark Home Warranty

Dear Dominic, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we sincerely appreciate the wonderful feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 6th, 2022