Landmark Home Warranty: Read 4,617 User Reviews From Real Homeowners

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Gregory and Gail Craig Garland, TX

They're very good, so far we've only had the people work with us for 3 or 4 days on an issue we had. We're good.

8 years ago

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Anonymous Cypress, TX

We had it in our last house so we decided to continue. They helped when our hot water was going out.

8 years ago

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John Uhler Cedar City, UT

Because for a 30 minute call it took over 2 weeks to get someone there and you have sent me no less than 30 emails asking for a review and at least 5 phone calls. I've already filled one out. QUIT BUGGING ME

8 years ago

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Nathan Avondale, AZ

They answered all our questions right away and sent a knowledgeable technician very quickly

8 years ago

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Shane Robinson

Couldn't get the job done in a timely matter. I had all sorts of issues getting the compact they sent out to get the job done and they tried to rip me off with the out of pocket cost.

8 years ago

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Mikel Q Corona, CA

They do what they say they are going to do and demonstrate a common sense approach to solving problem s

8 years ago

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Elrecco Anderson Arlington, TX

I have always received prompt and excellent service with Landmark Home Warranty..

8 years ago

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Farid Ahmed

They are excellent in some areas but they need to do work on their vendors and also speedup the claim approval process

8 years ago

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Walter Rouse Saratoga Springs, UT

The service wasn't very good. I needed to get my refrigerator fixed 3 times, and they never got it right. I had to call another company to come out and fix the water leak. I wouldn't recommend it to anybody.

8 years ago

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Verified Customer

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Sam And Nancy Morton McGregor, TX

Everything is fine, we've had them over a couple of times for the furnace and air conditioner.

8 years ago

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Kim And Sheryl Roberts Riverton, UT

So far it has been ok. We needed it last week and they were here on time. They fixed it and it was great.

8 years ago

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Janice Delp Mesquite, TX

Customer service was very nice on the phone, and they helped me get my hot water fixed. They do need to get a better contractor though.

8 years ago

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C.M. Ogden, UT

I needed to replace our furnace because the day after I moved in, it burned up. They wouldn't cover it, so I just had to get the furnace replaced myself. They just wouldn't do that.

8 years ago

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Jim&Cindy Cedar City, UT

Landmark Service is great but their phone system is poor. If there phone system matched the rest I would give a 10.

8 years ago

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Sharon Ostermeier

Any time we have called for service they are quick to answer, curtious, and respond appropriately.

8 years ago

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Caleb Layton, UT

It's a pretty simple service. My A/C broke down and sent over a contractor to get it fixed within a week.

8 years ago

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David San Antonio, TX

I used my warranty a couple of days ago, and it hasn't been resolved yet. I was given the wrong answer twice, and the contractor was a jerk. My experience has not been so good.

8 years ago

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Paul and Mary Lowrey Tomball, TX

We've had 2 different incidents, and they both have been handled quickly; they were very friendly as well.

8 years ago

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Candy Carpenter

Every time we have called for service (4 different issues), the problem was not fixed, and we had to hire someone to actually fix the problem. So we were out the service charge with no results. I will not renew.

8 years ago

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Verified Customer

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Kory Wilde Honeyville, UT

I don't feel that the warranty covers what it should, even when I paid $500 for a policy some of the things I wanted to have looked at that became an issue were not covered.

8 years ago

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Verified Customer

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Jennife&Kevin Davey Pasadena, TX

Kept us up to date on everything going on. Only needed one service call but was a breeze.

8 years ago

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Mike/Jan Altieri

Employees are prompt and professional. The contractors we get from Landmark call us promptly and do great work.

8 years ago

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TRESA FLEURY San Antonio, TX'

I found Landmark very easy to do business with and the customer service is great

8 years ago

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Robert Schwichtenberg Mesa, AZ

Had problem with our air conditioner they had somebody out the same day very pleased

8 years ago

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Nathaniel and Stacee Wylie Austin, TX

I've used it twice, and they were able to find a company to come over and fix our issue. It's been fine so far, no problems whatsoever.

8 years ago

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Patrick and Debbie Valenzuela Litchfield Park, AZ

Just recently, I had my dish washer break down, and they took care of the issue. Also, their representatives have always been helpful and positive.

8 years ago

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Joel Casiday Livingston, TX

Usually, we have to wait for them to get on the line, but they're helpful when I actually get to talk to someone.

8 years ago

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RB/TB McKinney, TX

They were good in the beginning, now they are crummy. It didn't seem to bother them that I was without an A/C for almost 2 weeks, considering I live in Texas. I just wouldn't recommend them.

8 years ago

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Patricia Gray Chandler, AZ

It's just been a very good service. Also, their customer support was very good. I appreciate that.

8 years ago

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Lidia McGinnis Phoenix, AZ

They've fixed my stove, and changed my locks. So far, everything has been good. Plus, their representatives were okay.

8 years ago

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Verified Customer

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Salvadore Liburdi Gilbert, AZ

Although I haven't had to use it yet, customer support has been great, and very informative.

8 years ago

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Francesco Rossi Salt Lake City, UT

So far, so good! I needed their warranty for the pest control guys, and they came over and took care of it! It's been great.

8 years ago

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Verified Customer

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Audrey Ference Austin, TX

So far, their representatives have been great. They sent someone out to fix my A/C when it broke.

8 years ago

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Lafrances Ellis Coolidge, AZ

I would say their support team is very fast. I haven't had any problems with them, and would definitely rate them excellent!

8 years ago

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Hendrick Gesnik Houston, TX

So far, they've been very prompt on my needs. They've fixed my garbage disposal and a pump; it's all been good.

8 years ago

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Rebecca Bouwman

I have had a few experiences with Landmark that were not up to par, but this last one absolutely topped it all and made me cancel my service with them. We had a pipe burst in the wall, the day before Thanksgiving. When I called Landmark again, the day after Thanksgiving, to inform them the contractor hadn't called me I was told to be patient. Several hours went by and I called them again letting them know the contractor was not answering the phone at all, but they refused to assign the case to another company. In addition, I was basically told that I shouldn't assume what the issue was, and maybe let my husband have a look at things. The pipe that burst was connected to both the washer and the kitchen faucet, and they expected me to just turn off the water and be patient. There are 5 people in the house and we cannot just shut off the water until who knows when. In the meantime, I have called another contractor who could come see us the same day and fixed the problem. Tuesday 12/3 I still had not heard from Landmark or the contractor, yet Landmark had already withdrawn my service charge. When I finally called them to request a refund and to cancel my service, they tried to make me a few offers to stay. I do not feel that they cared about what happened in my home and the fact that the walls and flooring was ruined, or the fact that I was essentially still waiting for Landmark to send a contractor. (They did not know I personally found another contractor) All they care about is making their money, but when it comes down to it, they do not provide any service, nor do they care about their customer.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Bouwman, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know Landmark strives to make reasonable efforts to initiate service within 48 hours after a service request is made, and we sincerely regret the missed opportunity to assess the breakdown firsthand. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty

Dec. 10th, 2024

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Todd Malbrough

I recently submitted a service call for someone to come look at our pool equipment. After we was finally able to get someone, they told us what the problem was and Landmark would be calling us back. After no one called us we called back and they said that the bearings had to be replace. The bearings was covered under our policy but it look like since it was due to misuse, they wouldn't cover it. I ask the representative what is misuse and abuse, can she explain a little better. She said no that is what the pool repairmen said. I ask for a second opinion and they sent another company and this time the repairmen said the the motor need replacing which is causing the bearing to screech. I called the warranty people back and they stated again, that since the bearings need replacing for misuse and abuse they was declining to fix it. ONCE again I said what is considered abuse and misuse because I always thought that both of those word required physical touching or mismanaging. I spoke with my pool guy who come every week to clean and he said that is not the case and they just trying to find a way to decline paying for it, which sound right to me. I am not trying to get out of paying for equipment but here is where the frustration and stress come in to play. I decide not to continue my business with them because of previous problem and their customer service. When my contract ended. They called me everyday asking me to comeback. I even had MANAGERS call and email me. They claim they merge with another company and they approve their customer service. Even offered me a discount to come back. I fell for it and as soon as I needed them I have to deal with the following. As I stated before I ask for an explanation of what they consider misuse and abuse. The only answer I receive was refer back to the contract. I had them email the contract and we went over it together and NONE OF THE THREE representatives I talk to could find an explanation. One even told me it is up to the discretion of the manager. EACH time I ask to speak to a manager, I was on hold from 5 to 10 minutes and then told the manager said there is nothing they can do about the pool equipment but they would call me back in 24 to 48 hours. No call back. I then ask WHY can't they explain that to me and was even told they refuse to talk to a paying customer. EACH time I called I had to repeat What was going on for them to read the notes and tell me there is nothing they can do because no one can explain to me why it was denied. Finally I called back again and after the customer service agent came back and said that the manager said that the misuse could have been from the salt in the water, I was done. I HAVE A FRESH WATER POOL. I can't believe that a home warranty company that take my money each month, charges $75 for a visit and not only can't explain what's in my contract but also WON'T even call or talk to me. The poor agent actually had me on hold for about 5 minutes talking to a manager and came back to explain and then put me on hold for 5 more minute to ask the manager a question. I ask is the manager refusing to talk to me and she said yes. I regret using them and can't believe that this is a real company. NOWHERE in the contract does it state that they don't repair the part. I don't know should I go the legal route or just let them screw over me. And also if I cancel, they charging me a cancellation fee. Unbelievable.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Malbrough, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. We strive to set proper expectations when creating service requests, and we sincerely regret the frustration regarding the outcome of your service request. We have confirmed Landmark has explained coverage. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty

Apr. 3rd, 2024

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Christopher Bishop

I had Landmark Home Warranty for a little over 3 years. In that time I had an issue with a main like blockage in our plumbing and they would not cover it due to a lack of access. We live in an older home and because there was not easy access for them, the company was going to charge us $3000 dollars. We shopped around for another plumbing company and they easily found the access point and fixed the issue for $70. I understand that Landmark contracts out to various companies to perform the tasks needed, however, I also rely on them to send competent people. This could’ve been very expensive and unnecessary had I not reached out to another business. We gave Landmark the benefit of the doubt though and kept their services. Now, most recently, over the summer our AC went out. I attempted to cycle the breaker and when I turned it back on, a bare wire sparked and blew an hole through my freon line. I started a claim immediately and instead of sending a company out to fix it they just came to look at it first and after almost a full week of paying out of pocket for an AirB&B, they denied our claim due to “lack of maintenance”. I asked for an appeal and they told me someone would call us that night. They DID NOT. I then called another company and they found that it wasn’t due to a lack of maintenance. The compressor failed due to a “dropped leg” on the breaker. We had been out of our home for a week and a half at this point and we were forced to pay for a whole new condenser Unit out of pocket on top of our AirB&B fees. I reached back out to Landmark to request an appeal and I told them what the other company found but they said that because I went to an outside company that voided any obligation they had. They said they called that night (for the original appeal) and left a voicemail and they absolutely did not. There was no working with them on this issue. I tried to tell them I had evidence supporting my claim but they had made their decision and refused to compensate at all. I paid for their services for 3 years under the impression that they would help my family if something went wrong. I cannot express enough how wrong we were. This is unacceptable business practice and I hope this review will save someone else some money.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Bishop, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority and we sincerely regret any frustration regarding the outcome of your service request. Please know we are available 24/7 at 866.306.2999 and always happy to answer your questions. Thank you again for your consideration. Landmark Home Warranty

Nov. 3rd, 2023

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Zachary Moore Kuna, ID

This company is one of the worst out of a very bad segment of home warranty companies. They take forever to service anything 90% of the time. My average has been 3-4 weeks and those are business weeks. This is not due to parts most of the time as this is their standard excuse as to why their lead times are so long. They will send one company out approve the repair and then 3-4 weeks later when you've heard nothing they will say oh we need to send another company out complimentary of course charge you for it and they deny the claim they previously approved. I have documentation if requested. I'm not one to complain unless service is horrible and landmarks service is almost indescribably bad. Stay away far way from this seedy company.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Moore, Thank you for bringing this to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and apologize for the frustration. We have confirmed that Landmark has authorized the replacement of the dryer and we are also available if we may offer any additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

May. 30th, 2023

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Thomas Haenel Tucson, AZ

Had to call a few times before I got someone willing to help, but once I did, Scott was very helpful! That being said, the online portal is more or less dysfunctional and hold times are ludicrous if you call in instead. Fixing the bugs in the online process would go a long way to helping me not hate having to deal with this company.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Haenel, Thank you so much for taking the time to write a review and allowing Scott the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority, and we truly apologize for any frustration. Scott was extremely happy to provide you with his personal assistance and achieve resolution on your behalf, and he also appreciates such positive recognition. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

May. 17th, 2023

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Cruz Edgington Las Vegas, NV

I filed a claim with Landmark regarding my leaking dishwasher. We had the service technician come out to fix what he thought was broken. He repaired a hose with a crack in it, but the dishwasher continued to leak. The technician determined the main seal on the bottom would not seal properly due to a piece not fitting correctly and this problem can not be easily fixed. I was contacted by Landmark telling me this part of the dishwasher was not covered because they considered the broken piece to be apart of the interior lining. On my policy it clearly states “All components and parts affecting the heating or cleaning operation of the unit, including hinges and seals” are covered. The main seal is what is causing the dishwasher to leak yet I am told this is not covered because landmark considers the broken piece to be apart of the interior lining. I contacted Landmark in an attempt to speak with a manager to understand why this is not covered under my warranty. After waiting on hold for approximately 30 minutes I was told Landmark needed the open line and a manager would call me back. I have never heard back from a manager.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Edgington, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our utmost priority and we sincerely apologize for the frustration. We have confirmed Landmark has explained coverage with you and processed a check on your behalf to apply towards the dishwasher replacement and we are always available if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty

Mar. 8th, 2023

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Glen Nashville, TN

The vendors Landmark is sending to do the work are not competent. Taking 3-4 visits each time and problems are not being solved. After several visits with an a/c company trying to fix a problem and replacing several parts they couldn’t fix it so it cost me 8K for a new a/c unit. Same for my washer. Repair company has made 4 visits and problem is persisting and as of yesterday they left and problem still exists so I am left with having to go out and buy a new washer/dryer. Not sure why I am spending good money for this warranty insurance and paying them $100 per visit. Send me people who can solve the problem

2 years ago

Reply from Landmark Home Warranty

Dear Glen, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Feb. 13th, 2023

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Daniel Sedehi Bend, OR

Jennifer B was absolutely amazing to work with. I would have appreciated just swapping out the microwave as the first line of business, but i understand they needed to make sure it was not an easier fix

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Sedehi, Thank you so much for the 4 stars and providing such great testimony regarding your customer service experiences with Landmark Home Warranty and Jennifer! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the amazing feedback. We agree! Jennifer is excellent, and your kind words really made her day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business of 4 years and look forward to serving you in the future. Landmark Home Warranty

Feb. 14th, 2023

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Nawed Khan Garland, TX

Landmark Home Warranty is a scam, beware of them. Let me explain: I have had Landmark Home Warranty for almost 6 years now and have paid full amount due, yet I am being cheated out of what I should get in return. My water heater leaked, it is covered by my plan, but this dishonest so-called warranty company is practicing fraudulent actions to make me pay $1235.00 (almost 75% of the replacement cost). Landmark Home Warranty collaborates with dishonest contractors to beef up bogus 'out-of-pocket' installation charges to avoid paying for the replacement. Bogus charges of $1235, that are absolutely not required, are quoted as out of pocket expenses and not covered by warranty. The false and bogus charges are about 75% of total cost of replacing my water heater (quoted by plumber). As a second option I am offered a cash hand out of $681, an amount that is merely 50% of any new 50 gallons water heater of same specification. I even asked to find me a new water heater for that amount! I will go pick it up and install it myself just tell me where and how I can buy a new 50 gallon water heater for the amount. Of course the fraudulent and dishonest excuse they made is that "only they can buy a new heater at this price and it cannot be given to me". Proves the scam in itself. I am given 2 absolutely unfair options that are absolutely against our contract and absolutely unacceptable. I do not agree with the bogus installation charges that their fraudulent contractor have quoted. I even offered to get an estimate from another contractor but I was refused because they only work with dishonest contractors that are their partner in this crime. Landmark Warranty Company is practicing absolutely dishonest and unfair business and it should be challenged and properly handled by authorities.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Khan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being receptive to our conversation. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that Landmark has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. Landmark Home Warranty

Nov. 8th, 2022

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Carlos Garcia McAllen, TX

The best thing I like about Landmark is their friendly and prompt service. Ms Niquan W was extremely professional and very helpful in expediting my service repair.

3 years ago Edited October 31, 2022

Reply from Landmark Home Warranty

Dear Mr. Garcia, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your recent customer service experience with Niquan! Providing prompt resolution with friendly professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Niquan is very helpful, and your positive feedback and kind words really made her day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 4th, 2022

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Elisha St John Dallas, TX

Christopher S the Sales Advisor was very knowledgeable and courteous. He was able to answer every question I had. I will recommend Landmark Home Warranty to anyone.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. St. John, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty and Christopher! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Christopher and he appreciates the opportunity to assist you and was humbled by your commendation. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 26th, 2022

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jpdove Salt Lake City, UT

Our air conditioner stopped working on August 29, 2022 landmark has been screwing around with ordering a new unit since then and nothing has been done the supervisors that we asked to return the phone call never do we talk to the people that answer the phone line and they give us nothing but sorry there’s nothing we can do we cannot call the purchasing department as we don’t have their number I was we could do is email them and nobody answers the emails terrible customer service. 3 1/2 weeks later we cannot even find out if the air conditioning unit has been ordered the contractor said they could put it in right away and they could even pick one up right down the street from their office they are in stock in town but landmark hast to order it and they can’t get landmark to do it . Joel Dove

3 years ago

Reply from Landmark Home Warranty

Dear jpdove, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the replacement condenser has been processed on your behalf. Once available, the contractor will arrange an appointment to complete the installation. Thank you for your consideration. Landmark Home Warranty

Sep. 20th, 2022

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Brina Trygg Thousand Oaks, CA

Chris was super easy to work with and made the process clear and concise. We felt like we were in good hands and would definitely recommend this company!

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Trygg, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty and Chris! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Chris and he truly appreciates the opportunity to assist you and was humbled by your commendation. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 31st, 2022

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Jaemin Jang Houston, TX

I have no idea how this company has a good review. Do more in-depth research rather than on sites like this where they're paid by the companies to bury bad review. Where to even begin. I wish I could give this company ZERO stars. DO NOT USE THIS HOME WARRANTY COMPANY. To begin with, they charge an obscene $70 to send shoddy, irresponsible contractors to your house. The contractor they sent to my house to fix my A/C drained the clog in my A/C line by blowing out all the moisture into my attic's insulation, causing it to become wet and heavy and COLLAPSE the ceiling of my bathroom. Afterwards, the contractor they send LIED and said it was "plumbing" thinking I'm an idiot. I live in a single story ranch house. There are no "plumbing" in my attic. They then claimed this was "secondary" damage and therefore not their responsibility despite the fact that the contractor they sent to my house CAUSED my ceiling to collapse. Now I'm out $700 in fees, repairs, and damaged property while Landmark takes ZERO responsibility. Learn from my mistake, don't use this company.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Jang, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that Landmark has explained coverage and the warranty process with you, and we are available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Aug. 29th, 2022

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Randy Wood Cottage Grove, OR

Kristen M was very helpful. She completed my transaction professionally. She also assisted me with an online issue which she corrected. I appreciated her help. Randy Wood

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Wood, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with Landmark Home Warranty and Kristen! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Answering your questions and ensuring a seamless contract renewal was extremely important to Kristen, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Aug. 25th, 2022

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