First Premier Home Warranty: Read 135 User Reviews From Real Homeowners

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Kristina Buck Brooklyn, NY

Sales agent was very knowledgeable, friendly, courteous and helpful in navigating me to a new home warranty that I think I will be happy and comfortable with, especially after a year working with another company, who provided poor customer service and support for a year. He made sure I understood the First Premier plan, my options, and the many choices and benefits I have. I look forward to working with such a highly rated company. I am very pleased to have had the opportunity to speak and work with him who worked very hard with this senior citizen to sign me up with a great yet affordable, flexible plan that adds value to my home. He greatly alleviated any worries that I had experienced from my dealings with and assured me that I would receive top notch service and help being with First Premier. He was so very helpful!

4 years ago

Reply from First Premier Home Warranty

Kristina, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Larry Dick Coffeyville, KS

Excellent Customer Service..Joe called me about First Premier Home Warranty and at NO TIME did I feel pressured into making a decision. Joe also gave me discounts that I was not aware of. I was thoroughly Impressed by his Professionalism and thorough knowledge of the coverage. I was in Finance and Sales for 35 years and I received the kind of Customer Service, Professionalism, and Product Knowledge that I expected from the Sales crew I had working in my Department with No Pressure. EXCELLENT...AAA THANK YOU JOE AND FIRST PREMIER FOR HELPING ME CHOOSE THE RIGHT HOME WARRANTY COMPANY!!!! 👍👍👍👌👌👌

5 years ago

Reply from First Premier Home Warranty

Larry, Thank you for your energetic & positive feedback on your experience with First Premier Home Warranty. Working with customers as yourself gives us a great sense of pride in our goal of customer care and satisfaction. Always a pleasure dealing with customers like you!

Sep. 14th, 2020

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Lynn Brandon, FL

I have had First Premiere Home Warranty fir about a year and today is the first time I used them. They got vack with me immediately to take my claim and assign a technician to fix my freezer. The gentleman who came was very professional, friendly and knowledgable. I am very happy I signed up with First Premiere and even happier with tge service technician I had.

1 year ago

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Micky Mcphearson Brooklyn, NY

I called home First Premier Home Warranty to file a claim and it was one of the nicest experiences I have ever had. I was so frustrated about the problem I called about. The claim representative Tyson really made it easy for me to understand everything and put my mind at ease. Within a few hours he had a technician at my house diagnosing my washing machine, after the diagnosis our lovely technician called the authorization department at First Premier and had it approved within minutes!! Very satisfied with this company. I definitely recommend them!

4 years ago

Reply from First Premier Home Warranty

Micky, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Dec. 14th, 2021

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Natalie Badra Fallston, MD

First Premier has been amazing so far. I was able to get a quote and take my time on deciding whether to go with them or someone else. I spoke with Joe M. and he was able to save us a lot more ($100+) than other companies I spoke with. He answered all of my questions thoroughly and I couldn't recommend him more! We have not had to put in a claim yet, but I look forward to working with them when that time comes!

4 years ago

Reply from First Premier Home Warranty

Natalie, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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mary martin Bossier City, LA

Great addition to homeowners insurance! Peace of mind in knowing that I can fall back on my warranty if something I can't afford to replace needs fixed or replaced for just a simple $75 fee and all for the low-priced premium I pay per month! Excellent service!

2 years ago Edited November 20, 2023

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Marsha Salvador Long Branch, NJ

By far the best company out there. Placed my first ac request with them on Monday, they had someone out there the following morning it seemed like I needed freon. Thank you Alex in claims for your follow up to make sure it was all taken care of.

3 years ago

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Charles lavine Brooklyn, NY

My microwave had gone out on a random Tuesday morning, I called FPHW they had a technician come out in 5 hours, he said the microwave was unrepairable and they went ahead and replaced it with the newest Samsung microwave they had. Thank you FPHW keep up the good work!

4 years ago

Reply from First Premier Home Warranty

Charles, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Robert Davis

I’ve had Home warranties for the last 10 years and I can truly say no one treats there customers the way First Premier does. From signup to claim process it’s been a smooth ride. I’ve done plenty of research prior to purchasing this policy and no one offers more for your money than this company! Kudos

4 years ago

Reply from First Premier Home Warranty

Robert, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 4th, 2021

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Diana Cox Brooklyn, NY

I wanted to put this review after my first service request, 5 stars for First Premier they went above and beyond to service my dishwasher even when the servicer said that it could be repaired First premier went the replacement route because they didn't want an issue to happen in the future.

4 years ago

Reply from First Premier Home Warranty

Diana, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 9th, 2021

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William Golden Peekskill, NY

I haven't submitted a claim yet so I can only comment on the sign on process. Their pricing was very reasonable and their coverage is comprehensive so I feel I am getting good value. The other reason I chose First Premier over the other companies was because of their excellent reviews.

4 years ago

Reply from First Premier Home Warranty

William, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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James Strenger Hudson, FL

Joe M was very personable and easy to deal with. He was patient and attentive to all my questions and answered all of them for me. Joe made me feel like he was truly try to help me get the best warranty to fit my needs and budget.

5 years ago

Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

Sep. 29th, 2020

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Kelly Sheehan

FPHW has been responsive to claims. It does take about 48 hours for them to connect with a contractor so if you have an emergency you'd really need to deal with it directly (and get approval for work to be done). Wish they had a way to put in claims online and there was an immediate indication that your claim was being worked on. Sometimes contractors are not that responsive. Otherwise the company has been great. Will update as things progress with my current claim!

2 years ago

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Karen Davis Cleveland, OH

I will always have a home warranty, and I have been very happy with First Premier Home Warranty. They have always immediately responded to my request for repair, and have had someone to do my repairs. Great company!

1 year ago Edited February 22, 2024

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Bryner Downer Brooklyn, NY

Great claims process, had an ac go out in the upstairs master room, they had someone out the following morning with the part that was needed to repair the unit. Refreshing to see a company stand by there product.

2 years ago

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JE

I have done multiple jobs for this company as a contractor. Hands down easy to work with and friendly people. Looking forward to continuing my business with them in the future.

3 years ago

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Joshua Bradley Brooklyn, NY

We had our ice maker break and we filed a claim online and in less than a week they had a very competent and knowledgeable technician out to our home and fixed the ice maker, Much better service than our previous warranty

4 years ago

Reply from First Premier Home Warranty

Joshua, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Joseph Wiggins Charlotte, NC

I talked with Jack, who was very professional and friendly. He advised me of all my options and answered all my questions.. I would definitely recommend this home warranty to anyone!

4 years ago

Reply from First Premier Home Warranty

Joseph, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Jan. 17th, 2021

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Vickie L Mann Aurora, CO

Jack was very professional, friendly and helpful in helping me to obtain a warranty for the buyers of my home. He was able to put together a package that was a perfect fit. Thank you!

4 years ago

Reply from First Premier Home Warranty

Vickie, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Dec. 31st, 2020

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Bridget londo Los Angeles, CA

Ever since I switched over to First premier they’ve been super reliable and always quick to help with all the claims I’ve had so far. Highly recommend working with them! Ask for chase he’s great!

5 years ago

Reply from First Premier Home Warranty

Bridget, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 23rd, 2020

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JR Randall San Antonio, TX

I wasn’t even going to take the call because I was busy. But I’m so glad I did. My husband and I had recently agreed that we needed to renew. Jack was phenomenal in his execution and knowledge of the company! Great job!

5 years ago

Reply from First Premier Home Warranty

JR, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 19th, 2020

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Jennifer Dunlap Kingston, WA

I just signed up with First Premier Home Warranty and so far they have been great with quick communication. They honored a rate that I received in November. I have not yet had to use the warranty and live in a rural area, so hopefully it will go smoothly when I need services someday.

3 years ago

Reply from First Premier Home Warranty

Jennifer, Thank you for taking the time to share your feedback. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

May. 23rd, 2022

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DmetrioB Greenville, MS

Their customer centric approach and service were second to none. They put together a comprehensive home warranty package that put them head and shoulders above other companies I checked out. I made a well informed decision and switched to First Premier Home Warranty!

4 years ago

Reply from First Premier Home Warranty

DmetrioB, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Verified Customer

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David Story Orlando, FL

I have only had one claim but they went above to make sure I was satisfied. The job was completed

4 years ago

Reply from First Premier Home Warranty

David, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

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Bruce Ally Brooklyn, NY

Amazing Service and amazing company, got an amazing discount at the time of sign up and the claims department has been a breeze. Recommended to everyone.

3 years ago

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tom rivers Boston, MA

My neighbor referred me over to first premier and i took advantage of the spring savings they had going on. Hopefully I never need it, but its peace of mind to have. Thanks

5 years ago Edited September 14, 2021

Reply from First Premier Home Warranty

Tom, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 25th, 2020

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Tiara Greer Clarksville, TN

I love the representative of the company (Jack A). He was very understanding and professional. I will be recommending people to the company because of him!!!

5 years ago

Reply from First Premier Home Warranty

Tiara, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 9th, 2020

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Grass Love Chester, NJ

Joe is very patient in answering all questions and several phone calls, he is also knowledgeable and helpful. He is hardworking, can be always reached via phone.

5 years ago

Reply from First Premier Home Warranty

Grass, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 23rd, 2020

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Verified Customer

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Richard Wecker Toms River, NJ

I haven't had any repairs needed yet but they gave me a good deal on coverage

4 years ago

Reply from First Premier Home Warranty

Richard, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

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Verified Customer

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James Stierna Ada, MI

Very easy to sign up and company included my requested add on at no charge

4 years ago

Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

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Verified Customer

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Ali Nahangi Ladera Ranch, CA

They meet my expectation. They respond very well. Their follow up

4 years ago

Reply from First Premier Home Warranty

Ali, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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ELIZABETH Lakeland, FL

Very courteous. Looked for ways of saving money and still getting a good reliable policy for my needs. Explained the policy and how it works.

4 years ago

Reply from First Premier Home Warranty

Elizabeth, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Dec. 14th, 2021

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Ben Lowe Brooklyn, NY

Trustworthy Company that you can rely on. Excellent customer service , They sent someone down to my home within 24 hours for my clogged sink.

4 years ago

Reply from First Premier Home Warranty

Ben, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Mar. 2nd, 2021

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Mary Setters Manhasset, NY

Cathy in the claims department helped me when my heating system went out. We had a big storm in Utah and First Premier had someone out the same day!

4 years ago

Reply from First Premier Home Warranty

Mary, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Feb. 19th, 2021

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Janet Coleman Brooklyn, NY

First Premier service is great! They’re responsive and the technicians they send out to our home always get the job done quickly!

5 years ago

Reply from First Premier Home Warranty

Janet, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 25th, 2020

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Cyndie Sims Minneapolis, MN

First Premier Home Warranty is a top notch company. Mr T was courteous and very knowledgeable. He answered all my questions without hesitation, making me feel at ease.

2 years ago

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Chuck Norberg Chandler, AZ

Explained and were very efficient in discussing the different options for saving money on the policy.

2 years ago

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joe harrison Brooklyn, NY

This company was very professional, on time, and helped me when my HVAC system went out. definitely recommend!

4 years ago

Reply from First Premier Home Warranty

Joe, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Ronald dawson New York, NY

Jack was very kind and helped me get a policy, he gave me the piece of mind i needed that i will always be covered.

5 years ago

Reply from First Premier Home Warranty

Ronald, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 23rd, 2020

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Jan Johnson Brooklyn, NY

Signed up with First Premier. Got myself a great & extended deal for being a senior! Thank you for the peace of mind.

5 years ago

Reply from First Premier Home Warranty

Jan, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 2nd, 2020

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Lance C almond

Roy assured me I had heat pump coverage and will confirm that with an email, and addressed other concerns so I could renew again

1 year ago

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BrandonMichelle McGriff

Friendly staff and fast communication. always prompt responses from customwer service.

2 years ago Edited January 16, 2025

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Arlene Karen Brooklyn, NY

They cover two of my homes and provide excellent service and show up on a timely manner.

4 years ago

Reply from First Premier Home Warranty

Arlene, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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jose santos Secaucus, NJ

Great company ! Excellent service ! Good customer service ! Took great care of me!

5 years ago

Reply from First Premier Home Warranty

Jose, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 25th, 2020

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James Rogers Brooklyn, NY

Technician came out same day it was dispatched. Fixed the issue with my stove. Thank you

5 years ago

Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 10th, 2020

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Karen Doherty Hebron, KY

I haven't had to use the service yet but Roy was very helpful and knowledgeable to set up my Warranty

3 years ago

Reply from First Premier Home Warranty

Karen, Thank you for taking the time to share your feedback. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

May. 23rd, 2022

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Marlon Lewis Virginia Beach, VA

Pleasant I understood everything that was said about the warranty

4 years ago

Reply from First Premier Home Warranty

Marlon, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 9th, 2021

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Brenda m. Dungan Denham Springs, LA

Excellent service representative...very knowledgeable and explained everything

4 years ago

Reply from First Premier Home Warranty

Brenda, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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Ray Boynton Beach, FL

Very professional and knowledgeable of First Premier Warranty

5 years ago

Reply from First Premier Home Warranty

Ray, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2020

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Angelique Acevedo-Barron ,

Great customer attention! They were informative and very helpful!

5 years ago

Reply from First Premier Home Warranty

Angelique, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 28th, 2020

First Premier Home Warranty Reviews

Summary of Reviews