First Premier Home Warranty Reviews

I have had First Premiere Home Warranty fir about a year and today is the first time I used them. They got vack with me immediately to take my claim and assign a technician to fix my freezer. The gentleman who came was very professional, friendly and knowledgable. I am very happy I signed up with First Premiere and even happier with tge service technician I had.

Let me just tell all consumers out there why they should not get a warranty which First Premier: 1. Horrible customer service. They never answer the phone and have an unreliable answering service. Most warranty companies are available 24/7..not these clowns. They do not even return phone calls-and when they do, they keep you on hold forever. 2. Complete scam artists-I purchased a home in November after coming home from deployment and serving my country; some salesperson from First Premier Home warranty called me soliciting home warranties. I agreed and signed a contract and paid for the warranty for three years over the course of 4-6 months. My freezer/refrigerator started giving me issues: the freezer was too cold-everything was being frozen over and becoming a block of ice in the freezer. The refrigerator was not getting cold enough. The icemaker stop making ice. I contacted First Premier to initiate a claim and they never called me back until almost a month later. Initially they were trying to walk me through repairing the issue over the phone and then when I told them that would not fly. That is when they decided to get someone out to look at it. People this was March 2021 fast forward to when the technician came out to look at the freezer- May 2021. These scam artists found the cheapest labor to come look at my freezer. He came out check it out and made a diagnosis. I kept calling the technician to find out when the repairs would be completed. He stated that he was waiting on the warranty company to respond to him about payment for the repairs. When I spoke with the warranty company after speaking with the technician-they said they were waiting on the diagnosis from the technician. I called the technician on three way with the warranty company and they were arguing with one another. Todd P. who is the “Head of Operations” for First Premier was arguing with the technician over the cost of the repairs. I told them both that this was unprofessional and I am just trying to get my freezer fixed. The technician texted me and said that Todd P. was a liar which I already suspected and once the technician was off the phone Todd P. bragged about how he was going to lowball the technician and asked me not to tell the technician. Overall, this was the worst experience I have ever had with a warranty company. This company is full of crap. They a bunch of unprofessional scam artists. Todd P. cares more about a negative review online than whether or not he has happy customers. I had to barter with this lame head of operations to get my freezer fixed because even with all the money I paid for the warranty. He initially told me the part that was needed to fix my freezer was not covered by my warranty. I told him if they fixed my freezer, I would take the review down. Which I absolutely had no intention of doing because the review was the truth about this lame company. When I mentioned that I wanted to cancel the warranty and go elsewhere-he stated that you would not be able to get your freezer fixed because it is considered a pre-existing condition. I will say it again. This company cares more about making money than keeping and making existing customers happy. Last thing I need to mention about this company and its practices. If you decide to cancel. They will offer a prorated amount as a refund. This is how they calculate your refund. They subtract however many months you had the warranty which is fine but also they subtract the amount they paid for any repairs that was supposed to be covered by your warranty. So here goes I paid $1133.36 for a warranty for 3 years. I cancelled after 8 months. Here is what the math should look like: 3 years equals 36 months…$1133.36 divided by 36 months is approximately $31.49. $31.49 times 8 months is $251.92. $1133.36 minus $251.92 equals $881.44. This should be my refund amount. These scam artists decided that they are entitled to retain $926.24 and only refund me $207.12 talking about they kept $300 for a “repair” to my freezer. They never repaired my freezer. They sent out again the cheapest tech they could find and he did not fix the issue. I actually paid a reputable company (Appliance Doctors) over $400 to fix the issue and NOW and only now, my freezer works great. 3. Fast-forward to 9/15/2021 almost two months after I initially cancelled my warranty. I received the authorization for the prorated balance amount of $207.12 back in July and was told to sign it and return it and I would be issued a refund. I purposely didn’t sign it and return it back in July because I was waiting on a response from the PA Attorney General as well as the BBB because I filed a claim with them once I received the proposed prorated refund document but since I haven’t heard anything for approx. two months, I decided to go ahead and sign the form and send it back to at least try and get part of the money that is owed to me from this company. I was told by Todd P. the refund was still “pending” because I did not take down the first review that I submitted on the company’s website back in like March/April of 2021. I explained that we already discussed this and that I was not taking down a review that was true. Secondly I asked how am I supposed to take down an already posted review and his response was “figure it out”. I told him well I am not taking it down and he said and I quote “well you not getting a refund.” This whole situation is asinine. 4. This company is totally unprofessional and total scam artist. Consumers for your own wellbeing-if you are ever approached via email or by phone from First Premier Home Warranty to purchase a warranty decline and do some research and find a reputable company. DO NOT EVER PURCHASE A WARRANTY THROUGH FIRST PREMIER HOME WARRANTY…YOU WILL REGRET IT!!!!

In December the technician came out to fix the ice maker in our refrigerator. The technician (decades of experience) said there was no part. About 3 months later another tech came with a part and it did not fit. A couple weeks ago a tech came out with a part, it fit and water immediately started leaking and ice maker is still broke. I final had to shut off the water. It has been 6 months now. You need to replace our refrigerator.

I will always have a home warranty, and I have been very happy with First Premier Home Warranty. They have always immediately responded to my request for repair, and have had someone to do my repairs. Great company!

We liked the professionalism of our rep. We liked the ease of process for a claim- however, the after -hours reporting line (we called in to report a home warranty problem on a weekend/after hours) may need some improvement. We did not hear from a FPHW rep for several days after leaving our info. How we, the process was smooth after that and we received a check for claim reimbursement in a timely manner!

By far the best company out there. Placed my first ac request with them on Monday, they had someone out there the following morning it seemed like I needed freon. Thank you Alex in claims for your follow up to make sure it was all taken care of.

I’ve had Home warranties for the last 10 years and I can truly say no one treats there customers the way First Premier does. From signup to claim process it’s been a smooth ride. I’ve done plenty of research prior to purchasing this policy and no one offers more for your money than this company! Kudos

FPHW has been responsive to claims. It does take about 48 hours for them to connect with a contractor so if you have an emergency you'd really need to deal with it directly (and get approval for work to be done). Wish they had a way to put in claims online and there was an immediate indication that your claim was being worked on. Sometimes contractors are not that responsive. Otherwise the company has been great. Will update as things progress with my current claim!

I just signed up with First Premier Home Warranty and so far they have been great with quick communication. They honored a rate that I received in November. I have not yet had to use the warranty and live in a rural area, so hopefully it will go smoothly when I need services someday.

First Premier Home Warranty is a solid choice in home warranty. They offer several plans and from my experience the associates took the time to explained the different levels. I appreciate them not trying to "up-sell" on a plan I truly didn't. They helped me understand what plan and price best fits my families life style and our current location. First Premier brings trust to this industry, and I'm genuinely grateful.

Their customer centric approach and service were second to none. They put together a comprehensive home warranty package that put them head and shoulders above other companies I checked out. I made a well informed decision and switched to First Premier Home Warranty!

I have only had one claim but they went above to make sure I was satisfied. The job was completed