First Premier Home Warranty: Read 131 User Reviews From Real Homeowners

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Byron Hughes Springfield, OH

This is one of the biggest SCAMS out there. Warning to stay away. You’ve been warned. Those reviews are so fake with positivity. If you notice, most revolve around customer service reps being nice, which they are until you are canceling. My issue at hand with them: They informed there would no charges when/if you need to cancel; only prorated charges. I paid $1950 for 5 years (plus an “extra” year given to me) for the VIP plan. The ability to use the actual warranty has been so so difficult (and I’ve always used home warranty in other states) for a myriad of reasons. The contractors used are by far the worst. They will not come, not call back, etc. They recommend(and/or agree to) using your own contractor, but no one will use them/agree to the proposal once you tell them who you’re working with. VIP Plan Term: 7/29/2022 - 7/29/2028 Plan Price : $ 1950.00 They are charging me $929 to cancel. How did this make sense? July 2022 to January 2023 (less than 1 year) is almost half the cost of the 5/6 year plan

1 year ago Edited January 25, 2023

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Mark Benfield Covington, LA

Avoid this company like the PLAGUE! After ignoring my request to have a broken garage door opener repaired, I posted a negative review on Google. They called me and demanded that I take the review down before they would process my claim. Extortion is apparently part of their playbook. I've never dealt with more unprofessional representatives. I file a complaint with the NY State Attorney General's Office. First Premier lied to them and said they'd address my concerns. When I followed up with a call to request a refund, it was the same extortion. This time they added the demand that I sign a release stipulating that I'll never post negative reviews of them after I remove all current reviews. Read the cast number of negative reviews of this company and draw your own conclusions. The positive reviews focus on how nice the salespeople are. Sure, they'll take your money with a smile but they won't pay out. Do not purchase any warranty from these scammers.

1 year ago

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Germaine Ortiz/David Chase Coram, NY

Starting in August, we have asked for a paper copy of the contract/benefits should we need to use your services.. I have called several times during the past three months or so and each time I was told they had been mailed. To date, we have not received anything.

2 years ago

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Bri Guy Chicago, IL

First Premier Home Warrany (FPHW) is the most unprofessional company I have had the displeasure to work with. My AC stopped blowing cold in May 2022. The assigned contractor's diagnostic, which he and FPHW refused to provide to me in writing, I was told, indicated the need for Freon only. I paid $680 (including $60 service fee) and FPHW paid $155 to the contractor. On July 1, the AC went out again. I called FPHW and they advised me to call the prior contractor, who upon contact that day, requested I file new a claim. I called FPHW back, but the office was closed. They are not 24/7 and their-after hours answering service does not prompt any action until they are in the office on Monday. Due to holiday, FPHW was next back in the office on July 5 . My claim was assigned to a new contractor, who came on 07/07. His verbal summary was that the motor was worn out, needed replacement, which should have been caught by the prior contractor. After 1 1/2 weeks of my repeated calls to FPHW for a decision, numerous promises from reps and manager, Mike, that I would receive a call from their office, finally on my call to their office 07/18, I received a verbal denial: burnt out motor and electrical wiring issue. Mike told me that their electrical wiring issue no coverage clause applies to the AC unit rather than just the electrical wiring internal to my residence. He advised me to submit a second opinion, which he would hopefully intercept once I submitted and escalate for review. So, I hired a contractor who came out on 07/20. His diagnosis was a worn-out motor due to age, which could be replaced, but would be like putting a band aid on a broken arm. I forwarded the contactor's email and pictures to FPHW and after many more calls, during which some were unanswered, or transferred around to someone who was wiling to talk to me, I was told on 07/25 that my grievance was denied because my contractor confirmed their adjuster's original determination: burnt out motor and electrical wiring issue. The next day, I requested a refund by replying to their salesman's (Joe M) September 2021 welcome email and, using a link within the email that goes to their website, I requested a refund and submitted constructive feedback. The next day when I called to check on my request, I was told my account was locked due to submitting the feedback, and my refund request denied until I rescinded it, so no one could assist me. This retaliatory action is indicative of how FPHW operates and treats customers.

2 years ago

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Bad Company Birmingham, AL

BEWARE OF THIS COMPANY!!! I cancelled this policy in writing 1 1/2 months after having it due to their game playing, horrible customer service, and constant delay in our first service call & repair. It took them over 2 weeks to get a service technician to our home and when we called the repair company to find out when they were going to repair our machine, we were told they were waiting to get paid from 1st Premier Home Warranty (who they had never dealt with before) and they never return to fix anything, due to this company constant delays in this repair. When I called the office @ 1st Premier, the person that answered the office phone would constantly change his name, but I could distinguish his voice. He was so rude and unprofessional that I filed a complaint against him to the company but He just stepped up his nastiness towards me even hanging up on me. I finally could not take any more horrific dealings with this company, and cancelled both policies I had (They talked me into a five-year policy on another home stating that they would give me an additional year free – it was still over $2500). I filed a several complaints -one with the New York attorney general’s office, Brooklyn division, and have advise all the people that have contacted me regarding their horrible experience with 1st Premier, to join with me in a class action lawsuit against this deceitful and despicable company. They lied to the AG’s office, saying I never gave written notification for the cancellation. I provided ample documentation to the AG’s Office that I sent them numerous emails asking them to cancel both policies due to their horrible customer service, unresponsiveness and constant delays with our repair. They acknowledged the cancellation of one policy but refused to acknowledge the other. Then they refused to return my money with the policy they acknowledged, but I disputed it with my credit card company and I received FULL credit back. Unfortunately, the other payment was a check, which I ADVISE YOU NOT GIVE THEM ANY $, as I have been waiting for my money to be returned since Joe M (who works there) told me that he would keep me posted (in an email) when I asked where my check was. That was last November 2021. What a hassle they are to deal with!!! PLEASE CONTACT ME & LET’S FILE A CLASS ACTION LAWSUIT AGAINT THEM! They are a VERY BAD COMPANY

2 years ago Edited June 28, 2022

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Bruce Ally Brooklyn, NY

Amazing Service and amazing company, got an amazing discount at the time of sign up and the claims department has been a breeze. Recommended to everyone.

2 years ago

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Amalia Davenport, FL

A bunch of ... All the reviews are fake, check the reviews profiles: you can pay for them online. Another issue (again): There is an AC unit that is broken, and the technician has asked the home warranty company to replace it. After weeks asking First Premier Home Warranty to give a deadline in order to change the AC unit I have received a call from a salesman telling me that If I renew the policy (renewal date for the 06.15.22) they will cover the claim. This is unethical and illegal. Just my two cents: buyer beware :( ---------------------------------------------------------------------- Good afternoon, May you kindly tell me what your home warranty company is for? I am supposed to pay a $60 fee for a service call fee as agreed on my contract and today's plumber is asking me $175. This is not the first time that this happens, the previous times I have paid the total service, given that the contractor/handyman/technician were already at the home and wanted to fix the issue (I am a landlord and I have paid $3,350 to insure 9 units, I got a 'special' price for that and luckily I didn't incur on the regrettable mistake of taking a policy for 5 years, even the sales person was hard trying to). I have been dealing with your company all this year and NOT a Single Claim has been satisfied. Your job is not sending to the customer's house shoddy companies that don't want to honor the home warranty contract. I am going to report your company to the BBB, I guess all the reviews at TrustPilot are fake, well, I am seeing that the last ones might be correct since people are experiencing things like myself. And those in Google as well: it's impossible to get such reviews except from paying a hefty fee to an online marketing vendor (quite unethical, by the way). I am going to request a refund of my policy, which has proven useless so far, what a waste of time and money: $3,350 to the bin, excluding the emotional/time toll taken from the many mails, calls, appointments and the consequent upsetting of my tenants and myself for not fixing anything, Amalia

2 years ago

Reply from First Premier Home Warranty

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint

After reviewing your account, it seems like you had a total of 5 out of 6 claims that have been APPROVED and paid on your properties.

May. 23rd, 2022

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Phillip Christensen Lincoln, NE

I would do zero stars if it was possible. I scheduled a service call for my dishwasher. I received a couple phone calls that day from first premier to get more information. Then nothing. I called them after a few days and they said they do all their scheduling via email. I never received any email from them but they gave me the name and number of a local tech. I called him ands I let the tech pick the day and time best for him. He pulled a no show, after an hour I called but he didn’t answer his phone or reply to my text when I asked when he would get there. I had to reach out to first premier who told me he would be getting back to me to set up a time later that day. I gave him an hour and then called. No answer so I text him asking what the plan was. He replied “so sorry have to reschedule”. I immediately replied asking when that would be. No response. Now I just called the 24 hour number for first premier and they aren’t there I got an answering service. Now I missed a day of work, and don’t have a new time scheduled and there is no one to talk to at their 24-7 365 day phone number. They are completely disrespecting me and my time. This level of service is completely unacceptable! I found a link in their email with my policy in it where they offered a free month to leave a positive review of their company. No way they have dropped the ball and aren’t even trying to make any kind of mends for it.

2 years ago Edited March 28, 2022

Reply from First Premier Home Warranty

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint. We understand that you spoke with a member of our team. Is it safe to say that this matter has been resolved to your satisfaction?

May. 23rd, 2022

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Jacquelline Onyango St Louis, MO

I signed up a home warranty with this company (First Premium Home Warranty).My Kitchen disposal broke down and reported; the contract says you wait for 48 hours then get a claim number, after which they'll assign a technician to come and fix the appliance. I did exactly that, was given a claim number and a technician called and confirmed the time they were to show up at my place to check the disposal. The technician never showed up as agreed and when I called them, they told me that First Premium Home Warranty had called them and advised them not to come. I then reached out to First Premium Home Warranty and initially they said that this contractor had quoted a higher price compared to what they were paying for the same service, so I asked them to send me one of their contractors that was within their price range and this is when they changed the claim to be a cash in lieu of repairs. They sent me a form to fill and send back, which I did. They then said, it should take 7-14 days to process and I waited. I started asking the status and they kept on saying it is under process. This was more than a month after reporting the problem. One of their agents then called and told me how they had issues a check, that got lost, and they have cancelled it in the bank; so I asked him, where did it get lost? he said post office, I asked do you have a tracking number, this agent said the tracking number was with another department. So I asked the agent to just cancel my contract and refund my dues since they had failed to fulfill their side of the contract. He said he will cancel and let me know as I could not accommodate more excuses and stories. They then went DEAD. No response to emails. I have resigned myself to the fact that I was duped. This company (First Premium Home Warranty) took my money and gave a contract they had no intention of fulfilling. Avoid this Company (First Premium Home Warranty) at all Cost.

3 years ago

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Carolyn Duncan Tempe, AZ

The company works on commission and at first you feel pushed. They try and sell you on it instead of giving incentives. Once u get passed that and get the right sales person things work out.

3 years ago

Reply from First Premier Home Warranty

Carolyn, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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OverTime Montana Billings, MT

BUYER BEWARE! I purchased a home in February of 2021. As part of the transaction, we took out a Home Warranty policy with First Premier Home Warranty to have warranty on major appliances like the oven, stove, air conditioning system, heating system, etc. Per their own website, policy documents, and claim, they will fix or replace above stated items. We began having troubles with our air conditioning system in May of 2021 so we had an HVAC company come out to assess the problem. Since I'm one of those people who likes a second opinion, I had a 2nd company come out and assess the problem. Both companies came to the same exact conclusion. The system was in a vacuum and will not hold coolant and the system would need to be replaced. I forwarded the diagnosis to First Premier Home Warranty and initiated a claim. About a week passed with zero correspondence from First Premier Home Warranty beyond the initial correspondence where I initiated the claim so I sent a follow up email to determine the status. The response was "your claim has been denied". I then called First Premier Home Warranty to no avail. They told me their "claims specialist" would get back to me in a few days. Almost a week later the phone rang and a very rude and pushy man asked to speak to me. Turns out his name is Todd. Todd used an aggressive approach in attempt to belittle me for not being an expert in cooling and heating. Because somehow I should be an expert in cooling and heating in order to file a claim to have my AC replaced? Interesting, but moving along. Todd tells me I need to pay for the system to be refilled and to have a dye added to the system so they could determine where the leak is. Again, reiterating that they will not pay to have this done but it needed to be done to determine if they'll cover a replacement. I'll remind you, I had TWO companies come out and diagnose the problem. BOTH companies determined the system was shot and would need to be replaced. So First Premier Home Warranty wants me to pay out of my own pocket to have the system refilled? This makes absolutely no sense whatsoever. Why would I pay out of pocket to refill a system that has been determined to be no good? And if I refused to pay unnecessary money to fill the bad system that they would immediately deny the claim. It's become VERY clear that First Premier Warranty does absolutely everything in their power to deny a claim and not take care of their customers.

3 years ago Edited September 14, 2021

Reply from First Premier Home Warranty

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 26th, 2021

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tom rivers Boston, MA

My neighbor referred me over to first premier and i took advantage of the spring savings they had going on. Hopefully I never need it, but its peace of mind to have. Thanks

4 years ago Edited September 14, 2021

Reply from First Premier Home Warranty

Tom, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 25th, 2020

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Tiara Greer Clarksville, TN

I love the representative of the company (Jack A). He was very understanding and professional. I will be recommending people to the company because of him!!!

4 years ago

Reply from First Premier Home Warranty

Tiara, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 9th, 2020

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Grass Love Chester, NJ

Joe is very patient in answering all questions and several phone calls, he is also knowledgeable and helpful. He is hardworking, can be always reached via phone.

4 years ago

Reply from First Premier Home Warranty

Grass, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 23rd, 2020

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M. Nielsen South Bend, IN

Shopping around for a home warranty, I called Premier Home Warranty very professional and answered Ll my questions and gave me their plans and costs, it was too much for me at this time but will call them back when I am ready to put a home Warranty in place.

2 years ago

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Verified Customer

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Phyllis Jones Sneads, FL

No help when service needed. Will not be renewing. Too much money taken, none returned. No service in area wanted to help and would not work with us or your company.

3 years ago

Reply from First Premier Home Warranty

Phyllis,
We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Verified Customer

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Richard Wecker Toms River, NJ

I haven't had any repairs needed yet but they gave me a good deal on coverage

3 years ago

Reply from First Premier Home Warranty

Richard, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

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Verified Customer

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James Stierna Ada, MI

Very easy to sign up and company included my requested add on at no charge

3 years ago

Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

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Verified Customer

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Eric Stewart Katy, TX

My dishwasher went out a month ago. I called about three times with no response from First Premier Home Warranty. My dishwasher is still broke.

3 years ago

Reply from First Premier Home Warranty

Eric,
We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Verified Customer

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Jimmy Henry Houston, TX

The worst customer service ever. They tell you 48hrs before they get back to you but they never do. They lie. They lose emails and paperwork. Terrible.

3 years ago

Reply from First Premier Home Warranty

Jimmy,
Our customer service team is available 24 hour 7 days a week.
The information was sent out to you in 1 day after claim was received.
The reason for slight delay was that we were waiting on the diagnosis from the technician.
So as the company we did everything on our end to be on top of things.
Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Verified Customer

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Ali Nahangi Ladera Ranch, CA

They meet my expectation. They respond very well. Their follow up

3 years ago

Reply from First Premier Home Warranty

Ali, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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Suja Tadi Round Rock, TX

Public published review 8/18/23 Don’t trust these scammers and don’t buy warranty from this company Scam company sending unlicensed technicians that don’t understand and speak English Absolutely horrible coverage - They give pennies when you spend thousands on policy purchase Absolutely horrendous customer service and Supervisor is too rude Instead of resolving the issues, they put our account on hold.

1 year ago

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Linda Daly Prescott, AZ

If I could give a 0 score, I would. I have had many home warranty companies over the years and this is absolutely the worst. They take your money very well but they take up to 2 days to even give you a repair person. Then, in my experience, they deny the claims time and time again. It says that your refund - if you want to cancel is prorated by months left of service minus a $75 administrative fee. Yet, when I tried to cancel after 2 months of service, they said they would pay me 1/12 of what I paid in.

2 years ago

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Youxun Shen Short Hills, NJ

This company is a scam. It is a fraudulent biz. So far they have refused to do any repair for my claims. The contract clearly specifies that ductwork is covered but they blatantly told the technician that no ductwork is covered. When I told them I would let others know how unethical their biz practice is, they threatened with words like "we know where you live". This is such a hellish experience.

2 years ago

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Keith Mainwal Highland, CA

In my opinion this company is a complete scam! My most recent issue was a leaky shower. Everything was fine they assured me that it was a covered item, that is until they received the plumber’s estimate then all of the sudden it was not a covered item! Total scam. The supervisor tried to tell that he work take care of me with a further waived fee. Unbelievable

3 years ago

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ELIZABETH Lakeland, FL

Very courteous. Looked for ways of saving money and still getting a good reliable policy for my needs. Explained the policy and how it works.

3 years ago

Reply from First Premier Home Warranty

Elizabeth, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Dec. 14th, 2021

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Alice Wilson Houston, TX

This is the 2nd time that I have attempted to use this service and I'm extremely disappointed. I was told on Thursday by Todd P (who is quite rude, and has really bad customer service) that if I got my pipes that were clogged up from rice, Premier would replace the garbage disposal if it still didn't work. I did this and now today he is stating that it's still not covered. However, this is NOT what my warranty states. Here is what it says: It was clogged with RICE. RICE IS A FOOD!

3 years ago

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Joseph Pagnani Exeter, NH

This is the worst company I have a dishwasher that is 1 1/2 years old I put in a claim and there told me that are going to let get a new one. And I could get it for $190.00 when I ask were I could get a new dishwasher for a $190.00 they hung up on me.so I call to cancel my contract and was told that someone would get back to me in 24 hours. I have not had from them.when I sign up there told me that I could make 3 payments the first one would be $142.00 and the next two would be $120.00 but when they took the next payment they change me $142.00 And they will not give me my money back.

3 years ago Edited September 14, 2021

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Ben Lowe Brooklyn, NY

Trustworthy Company that you can rely on. Excellent customer service , They sent someone down to my home within 24 hours for my clogged sink.

3 years ago

Reply from First Premier Home Warranty

Ben, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Mar. 2nd, 2021

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Mary Setters Manhasset, NY

Cathy in the claims department helped me when my heating system went out. We had a big storm in Utah and First Premier had someone out the same day!

3 years ago

Reply from First Premier Home Warranty

Mary, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Feb. 19th, 2021

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Janet Coleman Brooklyn, NY

First Premier service is great! They’re responsive and the technicians they send out to our home always get the job done quickly!

4 years ago

Reply from First Premier Home Warranty

Janet, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 25th, 2020

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Nieam Scott

Please do t cancel your contract they are bumbs literally and you won’t get your a/c fixed

2 months ago

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Lance C almond

Roy assured me I had heat pump coverage and will confirm that with an email, and addressed other concerns so I could renew again

8 months ago

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Cyndie Sims Minneapolis, MN

First Premier Home Warranty is a top notch company. Mr T was courteous and very knowledgeable. He answered all my questions without hesitation, making me feel at ease.

1 year ago

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Dan Johnson Sandy, UT

So underwhelmed by my experience. Terrible customer service!! These people do not care about you in the least. Never again. Premiere sent a repairman that swore he didn't know how they got his name because he doesn't work with warranty companies. He didn't even know where to send the quote so I had to do that. You have to do all the work, they will never call you to let you know the status of your claim. When I finally, after several days of trying, got a representative on the phone they informed me that they will be giving me $150 for my $800 dishwasher instead of repairing it. There's so much more to this story but it's not even worth my time to sit here and type it. Long story short, I do not recommend this company. It's so frustrating to have an appliance that you use everyday go out, but this company makes it worse!!! Please save yourself the torment and go with anybody else.

2 years ago

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Carrie Rule Republic, MO

We just signed up for our plan so I can't comment on the claims process, but the gentleman who walked me through the policy was very knowledgeable and did his best to get me a good rate. Great service so far.

3 years ago

Reply from First Premier Home Warranty

Carrie, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Verified Customer

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David England Pickerington, OH

New customer and have had no interaction at this point. But, still have not received a policy.

3 years ago

Reply from First Premier Home Warranty

David,
We had the policy re-mailed out and emailed again. It automatically goes out once you sign up. Try looking in the junk or spam folder since it is a large attachment it can store it there.

May. 21st, 2021

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Verified Customer

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Raul Chavez Lancaster, CA

Because the claim I submitted for has not been resolved and it’s the third time a technician has attempted to fix the problem with no success.

3 years ago

Reply from First Premier Home Warranty

Raul,
We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Chuck Norberg Chandler, AZ

Explained and were very efficient in discussing the different options for saving money on the policy.

1 year ago

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Christian Rocha

If I could give no stars I would. Terrible service terrible customer service. They told me the only way to get a refund was to take down my bad review. Also adding this to commission of insurance cannot wait for this company to go under. Karma is real.

1 year ago Edited June 21, 2023

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Kevin Osborne Richland, WA

Most expensive, unethical racket in the Home Warranty business. Bought a 6 year, $2,500 warranty. Filed 2 claims, both were deemed irreparable. Fought for 25% and, 10% for payouts! Canceled after 10 months. Fought for a $600 refund!!! Expected around $2,150 for 10 months.

2 years ago

Reply from First Premier Home Warranty

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

After reviewing this account, there has been payouts for your claims as well as services that were used.

Feel free to reach out with any further questions

May. 23rd, 2022

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joe harrison Brooklyn, NY

This company was very professional, on time, and helped me when my HVAC system went out. definitely recommend!

3 years ago

Reply from First Premier Home Warranty

Joe, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Ronald dawson New York, NY

Jack was very kind and helped me get a policy, he gave me the piece of mind i needed that i will always be covered.

4 years ago

Reply from First Premier Home Warranty

Ronald, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 23rd, 2020

star star star star star

Jan Johnson Brooklyn, NY

Signed up with First Premier. Got myself a great & extended deal for being a senior! Thank you for the peace of mind.

4 years ago

Reply from First Premier Home Warranty

Jan, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 2nd, 2020

star star star star star

Dennis Szentmariay

Very happy with the plan, I just renewed for a second year.

7 months ago

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Verified Customer

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Carol Las Vegas, NV

Very disappointed in service. I’m waiting for cancellation paper of a 5 yr. plan email for my signature.

3 years ago

Reply from First Premier Home Warranty

Carol,
Your complaint is being taken with extreme seriousness. It is of paramount importance to us that we ensure the highest levels of customer service. A Senior Support Manager has been assigned to this case and will reach you within 24 hours.
At anytime if there is anything else we can do please call back at any time.

May. 21st, 2021

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Munawar Rizvi The Colony, TX

Worst company I have ever dealt with for claims, Don't waste your money with these guys. The refused to pay me for the cooktop burner & lied to me about having a roof leak coverage. Joe M is a scam

1 year ago

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Gayle Cohen Lakeland, FL

I trusted Mr. M and that backfired! He promised me if I sign w/First Premier, he would cancel my other Home Warranty! This month (December) I was charged by BOTH home warranties! As a senior, I was taken advantage of

2 years ago

star star star star star

Arlene Karen Brooklyn, NY

They cover two of my homes and provide excellent service and show up on a timely manner.

3 years ago

Reply from First Premier Home Warranty

Arlene, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

star star star star star

jose santos Secaucus, NJ

Great company ! Excellent service ! Good customer service ! Took great care of me!

4 years ago

Reply from First Premier Home Warranty

Jose, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 25th, 2020

First Premier Home Warranty Reviews