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3,927 User Reviews

6.4

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Tim F in Maryland

Left me with a stove replacement and service at every juncture was substandard

4 years ago

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Kenny Cox Mansfield, LA

I have not received service after other 2 month!!!

4 years ago

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Shannon Overland Park, KS

They are very difficult to work with and don't honor what they say.

4 years ago

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Rex glass Branson, MO

Hard to deal with could not get them to pay for a repair

4 years ago

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Melissa

Never gave me my 150 credit and customer service is terrible

4 years ago

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Jackie Penton

Poor customer service. Your company does not reply to emails

4 years ago

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CJ Hazelhurst

They lie, use loopholes, don't listen and it's a bureaucratic nightmare

4 years ago

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Larry Curtis

Totally unfair in their awards and their charge for their services

4 years ago

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Jerry Elizabethtown, KY

Not doing what they are suppose to do and what I'm paying for

4 years ago

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Mildred Rubi Hollywood, FL

It's been 90 days that I have been waiting for payment on a claim from Nov 1

4 years ago

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Jonathan

Everything I was told from your sales person was a lie

4 years ago

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Holly Taylor, MI

Took a whole 22 seconds to cancel my clam. Gave it zero thought.

4 years ago

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Harold Kertes Mechanicsburg, PA

They suck and are dishonest. Would not pay my reimbursement check

4 years ago

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Virginia

They couldn't find anyone for my small problems.

4 years ago

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cindy mcdade

Horrible customer service and they do not honor their agreement.

4 years ago

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marilyn oshiro

doesn't cover what is logical to cover, slow response to emergency repairs

4 years ago

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Raina

Stay away! Miserable to deal with. Canceled policy. Waste of $$

4 years ago

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William McGinnis

Would not cover the cost of replacing my failed hot water heater

4 years ago

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Trudy

They were not fair to us. I was without fridge for over a month.

4 years ago

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Charo R Taper

Poor service..they never communicated anything...no resolution.

4 years ago

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James kyler

The way they depreciate the appliance is not fair

4 years ago

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Donna

They turned down 2 valid claims one for a roof leak the other for ac

4 years ago

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leo

always no feedback for service, even you call them again and again.

4 years ago

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Earl Pollan

they weren't able to help me when I needed them

4 years ago

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Anthony

The customer service is unprofessional and I did not get any service.

4 years ago

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Joshua

They said they covered everything and when it came down to it, they don't.

4 years ago

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Michael georgianna

Awful they cover nothing waste of money never buy this again

4 years ago

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henry hannah

you phone sales use the bate and switch to get people to sign up

4 years ago

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Kern

Poor follow-through. Poor customer service. Poor English over the phone.

4 years ago

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Kelly

horrible customer service, do not cover anything, i prefer American Home Shield

4 years ago

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Jenny

My claim has never gotten resolved. Nobody called or no email received.

4 years ago

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James

False advertising . They advertise they will pay for repairs and dont.

4 years ago

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TN CA

Could not find Technician on Time Assigned a company which had zero review on google Denied claims with out proper reason

1 year ago

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Suyesh Kharel Carrollton, TX

Reasonable rate, Not a long call hold. free 6 months.

1 year ago

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Shane Lee Minneapolis, MN

They never solved my air conditioner, refrigerator and more issues. Rejected or closed the claims with small amount of refund (~ $175).

1 year ago

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Joe Fuller Folsom, CA

So far they have done nothing I was told they would do, I have about 5 phone calls to them to try and get this resolved. No air conditioning sucks.

1 year ago

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Mark Bowerson Yulee, FL

We submitted a claim for waterheater 2 weeks and still no response call after call and nothing. Be sure to check other companies first.

2 years ago

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Thomas Metheny

Great info Staff was great and helpful

2 years ago

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Ms. Brandon Mentor, OH

At the point of this survey just a phone call. But the agent did very well.

2 years ago

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Victoria Santillan Banning, CA

very professional , price and coverage...

2 years ago

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Curtis Williams Cullman, AL

Great customer service , explained things clearly.

2 years ago

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Patricia goldsmith Lawrenceburg, IN

I really needed a positive person that day.

2 years ago

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D Martel Redwood City, CA

Misleading, difficult to work with, minimal payments on claims, off shore customer service. You will never get anything close to what you expect

2 years ago

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Benjamin Bradshaw Philadelphia, PA

Your representative was very helpful. He answered all my questions.

2 years ago

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Pavnajain San Carlos, CA

Just signed up recently and loved Moe H’s customer service.

2 years ago

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Samantha Poe Sunnyvale, TX

Jake was great, very patient and informative

2 years ago

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K. Lyons Goodyear, AZ

Awesome customer service. Explained everything in detail.

2 years ago

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Luisa Long Littleton, CO

Very helpful in explaining all my options.

2 years ago

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tameka elliott Decatur, AL

Fast Service with positive vibes. Johnathan was very informative and sweet

2 years ago

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Alvaro G. Velilla Winnetka, CA

Easy to follow, affordable, comprehensive service

2 years ago

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