Guard Home Warranty Reviews

I do not believe this home insurance exists to do what it’s supposed to do. I have called them on three different occasions and they do not honor any of your requests. The customer service agent is the worst, she is always confused and denies every single claim. The last straw was a plumbing issue in which they spoke to the contractor, only for her to send an email claiming it only covers when leakage is either by frozen pipe or wear. If you are looking for a home insurance plan, run don’t walk away from Home guard. I don’t leave reviews no matter how poor a service is, but this is the worst i have ever experienced

Guard home warranty has the necessary items that my clients need. guard home warranty is always number one when it comes to my customer service and Guard will always give me a local representative like Naomi K to make sure that all my calls are returned in an orderly fashion for my clients.

Great company and great people! Quick to respond to questions and warranty features are the best I've found! I am a realtor and recommend Guard Home Warrant to all of my clients

Buyer beware. Hopefully this “squeaky wheel gets the grease” I paid for the Top Tier policy. The most expensive “VIP” policy. Within a month of my home purchase, I had a runaway boiler issue that resulted in very minimal repair work needed (a relief valve, expansion tank and a few copper solder points). Probably around 4-5 hundred bucks. The two pipes needing ‘sweating’ took about 4 minutes. Guard Home Warranty immediately began with the “Red Tape Parade” asking me to jump through all their ridiculous hoops. I tried. After every hoop I jumped through, two more hoops would arise. In addition to this, I found out that they don’t cover 3/4 of the repairs needed. They piece-meal their policies so that you’re responsible for any of the pricy items for your particular job. I also learned that they wouldn’t cover certain things, like my AC System because it’s a split system with several units throughout the home. I had another Home Warranty company nearly two decades ago on a new home I purchased. The one and only claim was honored without incident (water heater replaced). Definitely think twice before going with Guard Home Warranty. I’m sure there are still reputable Warranty Companies out there, but GUARD is NOT one of them. Learn from my mistake. God Bless America.

The option to choose your own contractor is nice. The peace of mind knowing my clients are covered should they experience a mechanical failure.