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Freedom Home Warranty Reviews

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3 Reviews

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5 grade

33%

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0%

3 grade

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2 grade

0%

1 grade

67%

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Mason Saint George, UT

This is my honest review about my recent experience with Freedom Home Warranty. We just purchased our first home and our realtor raved about how wonderful Freedom home warranty was... within our first month of being here the 3 year old water heater began leaking and needed to be replaced. Thinking that Freedom had my family’s back on this problem, I called and spoke with their representative. We got the claim filed and paid our $65 “deductible”... while the plumber was working on replacing the water heater I got a call from Freedom and the representative told me that due to the water heater still being under a PARTIAL manufacturer warranty, Freedom would not cover anything... not the labor costs, not the part where the manufacture warranty wouldn’t cover, absolutely nothing! We were out $65 with absolutely no help from our home warranty company. This blew me away!! I’m now very hesitant about ever calling Freedom Home Warranty for any further issues as I do not want this situation to ever happen again.

4 years ago

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Joe Dye Idaho Falls, ID

Well let me start off 1st by saying the oven range when we bought our house worked our home inspection said at work when we moved in and went to use it are 1st time it did not work freedom home warranty denied our claim saying that we never it were able to use The Avenue change and now we are having problems with our water heater they are denying the replacement claim in say that they will reimburse $200 for the part that is going badd instead of replacing the water heater this company is a nightmare to deal with and does not cover anything that they promise they say claimed to be a 110% satisfaction guaranteed I am not satisfied and I will tell my relator to stop sending business their way they will not work with you even though the lady Amanda was really nice to me they are not a company to deal with

4 years ago

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Reply from Freedom Home Warranty

Hello Joe,

Thank you for your feedback. We understand your frustration. It looks like we offered you $250 cash in lieu for the oven on October 3. As for your water heater, we are only able to offer $200 cash in lieu for the failed gas valve, which runs for $180. Per our service agreement, cash in lieu will be calculated as the cost for the damaged/malfunctioned parts. Please do not hesitate to contact us with any further issues. We are more than happy to answer any further questions or concerns.


888.495.2249

Dec. 19th, 2019

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Laura Mccall Yreka, CA

Customer service was amazing and super helpful.

2 years ago