First Premier Home Warranty Logo

First Premier Home Warranty

check_circleVerified

star star star star star_border
51 User Reviews

5.2

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: September 17th, 2021

First Premier Home Warranty (FPHW) offers home service repair contracts, commonly known as home warranties, to consumers across the country. While the company was incorporated in 2020, its founder is an industry veteran, with more than 30 years' experience in the industry. 

First Premier's products help homeowners prepare for the cost of unexpected repairs due to wear and tear, which aren't covered by homeowners insurance. The home warranty industry's payment policy structure includes two types of payments:

  • You pay the warranty company for the policy. In this case, the warranty policy premium is about $350+, with the option for a low monthly payment as well.
  • You pay a certain amount upfront, at your appointment with the contractor or service technician — $45+ with FPHW.

First Premier home warranties can be acquired two different ways:

  1. Direct-to-consumer (DTC) — An individual interested in a home warranty purchases a policy online or over the phone, directly from the warranty company.
  2. From a real estate professional — A home warranty incentive can give peace of mind to both buyers and sellers. Sellers should know that house deals including a warranty sell 16% faster, for more money — over $2,000 on average. For buyers, a home warranty helps to boost trust. If something goes wrong with one of your appliances in the first year, you get a leg up on taking care of home repairs, as long as they are covered in your policy.

In this review, we will be mostly addressing First Premier Home Warranty's DTC offerings.

FPHW warranty agreements cover various property types, including the following:

  • Dwellings with less or more than 5,000 square feet
  • Existing and newly built homes
  • Single-family homes
  • Condominiums
  • Townhomes
  • Mobile homes

Dwellings larger than 5,000 square feet can also be covered by First Premier, including single- and multi-family dwellings (up to a four-plexes) through the standard options. However, people looking to cover multi-family properties should note that shared systems in multi-family residences are not eligible for plan coverage. If you are looking to cover a shared water heater, for example, be careful to ask questions and thoroughly read the terms of service to know what you can expect and whether this provider offers any upgrades to fill this coverage gap.

First Premier Home Warranty Coverage

Covered appliances and home systems must be in proper working condition on the policy's effective date and located inside the home's main foundation, or in the garage (attached or detached). However, exceptions allow coverage for items not fully contained within the building's footprint:

  • Air conditioning
  • Exterior pool and spa
  • Septic system
  • Well pump

First Premier Home Warranty Plans

This home warranty provider provides two basic plans to choose from — Premier and Premier Platinum

Each warranty plan is available to purchase through monthly or annual payments. Both include a mix of appliances and systems, rather than separating appliance plans and systems plans, as most home warranty companies do. 

Whether you choose the Premier or the Premier Platinum warranty option, you have some flexibility to customize your coverage. For example, optional coverage items include less commonly needed items like a pool or a standalone freezer.

Contracts last for one year and can be purchased in one lump sum or split into monthly payments.

Here's how the two plans stack up against each other:

Coverage Item Premier Plan Premier Platinum Plan
Air Conditioning System N Y (2 units)
Ductwork Y Y
Fans (Ceiling and Exhaust) Y Y
Electrical System Y Y
Garbage Disposal Y Y
Heating System N Y (2 Units)
Plumbing System and Stoppage Y Y
Water Heater Y Y
Microwave (Built-in) Y Y
Clothes Washer and Dryer N Y
Cooktop, Oven, Range, and Stove Y Y
Dishwasher Y Y
Garage Door Opener Y Y
Refrigerator N Y
Sump Pump (Permanently Installed) Y Y
Trash Compactor Y Y
Whirlpool Bathtub Y Y
Service Call Fee $45+ $45+
Single Family Home
<5,000 Square Feet
  • Annual — $350+
  • Monthly — $32+
  • Annual — $499+
  • Monthly — $45+
Single Family Home
>5,000 Square Feet
  • Annual — $719+
  • Monthly — $62+
  • Annual — $799+
  • Monthly — $68+

 

Optional FPHW Add-On Policies

Additional systems and appliances can be covered by your service agreement to enhance your warranty plan, including the following:

Optional Coverage Item Additional Annual Cost (Approx)
Pool/Spa $150
Additional Spa $150

Limited Roof Leak
(for single-family homes only)

$50
Central Vacuum $25
Well Pump $75
Septic System $100
Septic Pumping $60
Second Fridge $35
Stand Alone Freezer $35
Water Softener $35
Refrigerator Ice Maker $35
Free Standing Ice Maker $35
Additional A/C System $75
Additional Heating System $75
Additional Water Heater $75
Additional Garage Door Opener $50
Additional Oven/Range/Stove $60
Clothes Washer $60
Clothes Dryer $60
A/C System $75
Heating System $75
Sprinkler System $50
Tankless Water Heater $75

 

How do you report a First Premier Home Warranty claim?

Submit claims over the phone to the 24/7 FPHW service hotline. While you can email customer service or fill out an online contact form, the provider requests all claims to be reported over the phone.

What is FPHW's normal in-policy timeframe?

While you can request service at any time, the standard timeframe for this provider is as follows:

  • After you make a request, FPHW will contact a service provider the same day, during business hours.
  • If you submit a request on the weekend or a holiday, it can take up to the first business day after the holiday to get in touch with the service company.

After being notified, service contractors will contact you to schedule an appointment during normal business hours.

With First Premier Home Warranty, who does the repairs?

Service calls are performed by FPHW's network of independent service contractors. The repair technician screening process is described by this provider as rigorous. 

Can you choose your own contractor or preferred repair service to do the work?

Depending on the home warranty provider you go with, you may or may not be allowed to request or even just independently select your own repair service. So, how does First Premier handle contractor selection?

According to its Terms and Conditions, this company has the "sole and absolute right" to choose the contractor who performs your service call. If you choose a service pro on your own, prior approval from FPHW must be authorized.

Under certain circumstances, the warranty provider may request or approve you to contact an independent service provider. If this happens, customers will be reimbursed for an authorized amount.

You will only be reimbursed if you get prior approval from FPHW before contacting on your own and getting claims approved. Before reimbursement, the warranty company needs acceptable proof of repair and an itemized cost receipt.

What is FPHW's emergency policy timeframe?

There is no in-contract timeframe when it comes to emergency repair assistance. First Premier states, "We will determine what repairs constitute an emergency and will make reasonable efforts to expedite emergency service." 

Keep reading our First Premier Home Warranty review for pros and cons of working with this warranty plan provider.

thumb_up

The Good

  • $45 Service Call Fee
  • Service and Labor Guarantee
  • No Transfer Fee
  • Lump Sum Payment Discount
  • No Inspection Needed

$45 Service Call Fee

First Premier Home Warranty has one of the lowest trade service fees in the industry, starting at $45.

Service and Labor Guarantee

If service work performed under this contract should fail, then the company will make the necessary repairs without an additional Trade Service Call Fee for a period of 90 days on parts and 30 days on labor.

No Transfer Fee

Customers can transfer their contract at any time with no fee.

Lump Sum Payment Discount

If you choose an annual plan and decide to pay up-front rather than in monthly installments, you save $50.

No Inspection Needed

First Premier Home Warranty doesn't require a property inspection before you can buy or start a home warranty. Instead, the company uses a 30-day wait policy before your policy becomes effective.

It's pretty standard for a warranty provider to require either a 30-day waiting period or a home inspection to help exclude claims due to pre-existing conditions.

Visit Site

thumb_down

The Bad

  • Cash in Lieu of Repair or Replacement
  • Waiting Period
  • Cancellation Fee
  • Coverage Not Available in All States

Cash in Lieu of Repair or Replacement

First Premier Home Warranty shoppers should know that, at the company's discretion, you may be offered cash back instead of a repair or replacement. The settlement amount offered is equal to what it would cost FPHW to repair or replace the broken mechanical system component or appliance, which may be "less than retail" — meaning, the company will give you money, but it won't cover the total that you will end up spending if you to pay to fix the issue on your own.

A cash reimbursement in lieu of repair or replacement is a good factor to be aware of, both when you are comparison shopping, as well as when you are a potential, or new customer. It's certainly not a unique home warranty policy. You will come across this, or similar policies with providers such as Platinum Home Warranty, Choice Home Warranty, and American Home Shield.

If you have covered systems or appliances that are deemed irreparable, or totaled (not cost-effective to repair), your contract only covers a replacement that costs less than the depreciated value of the system or appliance that's not working. That amount does not include labor to install it either. "FPHW is not responsible for installation," in this circumstance.

Waiting Period

When consumers buy a home warranty plan directly from First Premier Home Warranty, the service agreement doesn't go into effect immediately. Whether you purchase it online or over the phone, there is a 30-day waiting period from your order date, before your 12 months of coverage officially start.

While not universal, it's pretty common to have a waiting period when you sign up for a home warranty. This type of policy is meant to protect the company from paying claims on pre-existing conditions, which are almost always excluded from coverage. Your home systems and appliances are required to be in normal working condition when you sign your initial contract.

However, FPHW offers to waive the 30-day wait, at its own discretion, on a case-by-case basis, if you can provide proof of prior home warranty coverage without a lapse.

Cancellation Fee

There is a 30-day cancellation period, starting at your order date. Service doesn't start for 30 days unless you have provided proof of uninterrupted service. If you do decide to cancel in the 30-day grace period, you will get a full refund, less any service costs that FPHW has already paid on your behalf to service providers.

After 30 days, you can cancel if a mutual agreement is made with the warranty company. All cancellation requests have to be submitted to FPHW in writing. However, after 30 days from your order date, a full refund is off the table. You will get a pro-rata refund less a $75 admin fee and any service costs already incurred by the provider.

Coverage Not Available in All States

The FPHW website has a disclaimer stating that coverage isn't available in all states; however, it doesn't state any exception. You have to go through the quote process to see if First Premier can help you, or whether you will be referred to a third party.

gavel

The Bottom Line

First Premier Home Warranty offers home appliance and system coverage, with easy plans to choose from, each covering a different mix of appliances and systems. Coverage for single-family home starts at about $350 annually, with an additional 20+ covered items as optional. FPHW has a $45 service call fee, which normally costs between $50 and $150 with other providers. 

Customers benefit from a 24/7 service line to call-in claim requests, as well as parts and labor guarantees, though appliance and system replacements and repairs depend on some exclusions and calculations.

Have you been covered by a First Premier Home Warranty? Let us know about your experience with a quick review below.

Was this content helpful?
thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at First Premier Home Warranty below.

1-(855) 221-1219

Star Rating

3.9

star star star star star_border

51 Reviews

Review Breakdown

5 grade

67%

4 grade

2%

3 grade

4%

2 grade

6%

1 grade

22%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

Karen Slovins VA

First Premier covered my dishwasher issue in full, quickly and efficiently. Very satisfied with the service and technician. Thank you, and keep up the great service.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Matthew Block Ridgeland, MS

In December the technician came out to fix the ice maker in our refrigerator. The technician (decades of experience) said there was no part. About 3 months later another tech came with a part and it did not fit. A couple weeks ago a tech came out with a part, it fit and water immediately started leaking and ice maker is still broke. I final had to shut off the water. It has been 6 months now. You need to replace our refrigerator.

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Matthew, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

Jun. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Malika Sharif Lansdowne, PA

Let me just tell all consumers out there why they should not get a warranty which First Premier: 1. Horrible customer service. They never answer the phone and have an unreliable answering service. Most warranty companies are available 24/7..not these clowns. They do not even return phone calls-and when they do, they keep you on hold forever. 2. Complete scam artists-I purchased a home in November after coming home from deployment and serving my country; some salesperson from First Premier Home warranty called me soliciting home warranties. I agreed and signed a contract and paid for the warranty for three years over the course of 4-6 months. My freezer/refrigerator started giving me issues: the freezer was too cold-everything was being frozen over and becoming a block of ice in the freezer. The refrigerator was not getting cold enough. The icemaker stop making ice. I contacted First Premier to initiate a claim and they never called me back until almost a month later. Initially they were trying to walk me through repairing the issue over the phone and then when I told them that would not fly. That is when they decided to get someone out to look at it. People this was March 2021 fast forward to when the technician came out to look at the freezer- May 2021. These scam artists found the cheapest labor to come look at my freezer. He came out check it out and made a diagnosis. I kept calling the technician to find out when the repairs would be completed. He stated that he was waiting on the warranty company to respond to him about payment for the repairs. When I spoke with the warranty company after speaking with the technician-they said they were waiting on the diagnosis from the technician. I called the technician on three way with the warranty company and they were arguing with one another. Todd P. who is the “Head of Operations” for First Premier was arguing with the technician over the cost of the repairs. I told them both that this was unprofessional and I am just trying to get my freezer fixed. The technician texted me and said that Todd P. was a liar which I already suspected and once the technician was off the phone Todd P. bragged about how he was going to lowball the technician and asked me not to tell the technician. Overall, this was the worst experience I have ever had with a warranty company. This company is full of crap. They a bunch of unprofessional scam artists. Todd P. cares more about a negative review online than whether or not he has happy customers. I had to barter with this lame head of operations to get my freezer fixed because even with all the money I paid for the warranty. He initially told me the part that was needed to fix my freezer was not covered by my warranty. I told him if they fixed my freezer, I would take the review down. Which I absolutely had no intention of doing because the review was the truth about this lame company. When I mentioned that I wanted to cancel the warranty and go elsewhere-he stated that you would not be able to get your freezer fixed because it is considered a pre-existing condition. I will say it again. This company cares more about making money than keeping and making existing customers happy. Last thing I need to mention about this company and its practices. If you decide to cancel. They will offer a prorated amount as a refund. This is how they calculate your refund. They subtract however many months you had the warranty which is fine but also they subtract the amount they paid for any repairs that was supposed to be covered by your warranty. So here goes I paid $1133.36 for a warranty for 3 years. I cancelled after 8 months. Here is what the math should look like: 3 years equals 36 months…$1133.36 divided by 36 months is approximately $31.49. $31.49 times 8 months is $251.92. $1133.36 minus $251.92 equals $881.44. This should be my refund amount. These scam artists decided that they are entitled to retain $926.24 and only refund me $207.12 talking about they kept $300 for a “repair” to my freezer. They never repaired my freezer. They sent out again the cheapest tech they could find and he did not fix the issue. I actually paid a reputable company (Appliance Doctors) over $400 to fix the issue and NOW and only now, my freezer works great. 3. Fast-forward to 9/15/2021 almost two months after I initially cancelled my warranty. I received the authorization for the prorated balance amount of $207.12 back in July and was told to sign it and return it and I would be issued a refund. I purposely didn’t sign it and return it back in July because I was waiting on a response from the PA Attorney General as well as the BBB because I filed a claim with them once I received the proposed prorated refund document but since I haven’t heard anything for approx. two months, I decided to go ahead and sign the form and send it back to at least try and get part of the money that is owed to me from this company. I was told by Todd P. the refund was still “pending” because I did not take down the first review that I submitted on the company’s website back in like March/April of 2021. I explained that we already discussed this and that I was not taking down a review that was true. Secondly I asked how am I supposed to take down an already posted review and his response was “figure it out”. I told him well I am not taking it down and he said and I quote “well you not getting a refund.” This whole situation is asinine. 4. This company is totally unprofessional and total scam artist. Consumers for your own wellbeing-if you are ever approached via email or by phone from First Premier Home Warranty to purchase a warranty decline and do some research and find a reputable company. DO NOT EVER PURCHASE A WARRANTY THROUGH FIRST PREMIER HOME WARRANTY…YOU WILL REGRET IT!!!!

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Malika, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

star star star star star

Natalie Badra Fallston, MD

First Premier has been amazing so far. I was able to get a quote and take my time on deciding whether to go with them or someone else. I spoke with Joe M. and he was able to save us a lot more ($100+) than other companies I spoke with. He answered all of my questions thoroughly and I couldn't recommend him more! We have not had to put in a claim yet, but I look forward to working with them when that time comes!

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Natalie, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

star star star star star

Brandy Macklin Brooklyn, NY

Great service! I called on Memorial weekend and First Premier had someone out the very next day. They were able to approve a new ac unit for me. I will be telling my friends about this company! A++

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Brandy, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Jun. 15th, 2021

star star star_border star_border star_border

Matthew Craven Martinsville, VA

Well, I took out the warranty service when I bought my home just a couple of months ago. I had them come to fix some electrical outlets that are not working. The first service referred would not even contact me back to schedule a repair. After a week I was assigned another service. It took a few days to schedule someone to come out and that was only after a few calls. It seems when a service tries to verify the coverage, First Premier difficult to contact. So, this morning the electricians come out and look at my outlets for about an hour. They figured out what they needed to do next but they could not reach FP. They said they would try to call them back later. I called the 24/7 number and I was told they wouldn't open until 9, the service came out at 7:30. So, I finally called back at around 4 pm to the service and they advised they had contacted FP but they hadn't heard anything back. I called FP and I was told the wiring issue must be diagnosed with what is called a 'wire trace'. I was then told that procedure was not covered but was neccesary in order to figure out what to repair. So I asked the representative "Does that mean I have to pay to find the problem for you to do you job and get someone to fix it?" They said no, but it is not covered and once it is done they can have it fixed. So I call the service back and find out the procedure would be between $125 and $250 and once done, would probably fix the issue. So the procedure that isn't covered would fix the issue but they say they cover the electrical system. They expect someone to guess that they don't cover something most people don't even have an understanding about. Wouldn't you expect a company to cover the procedure that is necessary to diagnose the problem in which they are tasked to fix? They tell you it is in the manual, which it is, but who even knows that is it other than electricians? Also, you only get the manual provided once you have paid them. Thinking seriously of canceling my six-year, yes, six-year paid service plan.

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 31st, 2021

star star star star star

Diana Cox Brooklyn, NY

I wanted to put this review after my first service request, 5 stars for First Premier they went above and beyond to service my dishwasher even when the servicer said that it could be repaired First premier went the replacement route because they didn't want an issue to happen in the future.

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Diana, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 9th, 2021

star star star star star

William Golden Peekskill, NY

I haven't submitted a claim yet so I can only comment on the sign on process. Their pricing was very reasonable and their coverage is comprehensive so I feel I am getting good value. The other reason I chose First Premier over the other companies was because of their excellent reviews.

5 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

William, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David Story Orlando, FL

I have only had one claim but they went above to make sure I was satisfied. The job was completed

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

David, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

star star_border star_border star_border star_border

Joseph Pagnani Exeter, NH

This is the worst company I have a dishwasher that is 1 1/2 years old I put in a claim and there told me that are going to let get a new one. And I could get it for $190.00 when I ask were I could get a new dishwasher for a $190.00 they hung up on me.so I call to cancel my contract and was told that someone would get back to me in 24 hours. I have not had from them.when I sign up there told me that I could make 3 payments the first one would be $142.00 and the next two would be $120.00 but when they took the next payment they change me $142.00 And they will not give me my money back.

3 months ago

star star star star star

Brian Hosley Brooklyn, NY

Great reliable company. Had someone to fix microwave in my area. I also referred my neighbor and got a free month for doing so!

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Brian, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 26th, 2021

star star star star star

Joseph Wiggins Charlotte, NC

I talked with Jack, who was very professional and friendly. He advised me of all my options and answered all my questions.. I would definitely recommend this home warranty to anyone!

8 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Joseph, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Jan. 17th, 2021

star star star star star

Vickie L Mann Aurora, CO

Jack was very professional, friendly and helpful in helping me to obtain a warranty for the buyers of my home. He was able to put together a package that was a perfect fit. Thank you!

8 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Vickie, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Dec. 31st, 2020

star star star star star

James Strenger Hudson, FL

Joe M was very personable and easy to deal with. He was patient and attentive to all my questions and answered all of them for me. Joe made me feel like he was truly try to help me get the best warranty to fit my needs and budget.

11 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

Sep. 29th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Phyllis Jones Sneads, FL

No help when service needed. Will not be renewing. Too much money taken, none returned. No service in area wanted to help and would not work with us or your company.

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Phyllis, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Stierna Ada, MI

Very easy to sign up and company included my requested add on at no charge

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Eric Stewart Katy, TX

My dishwasher went out a month ago. I called about three times with no response from First Premier Home Warranty. My dishwasher is still broke.

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Eric, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard Wecker Toms River, NJ

I haven't had any repairs needed yet but they gave me a good deal on coverage

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Richard, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jimmy Henry Houston, TX

The worst customer service ever. They tell you 48hrs before they get back to you but they never do. They lie. They lose emails and paperwork. Terrible.

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Jimmy, Our customer service team is available 24 hour 7 days a week. The information was sent out to you in 1 day after claim was received. The reason for slight delay was that we were waiting on the diagnosis from the technician. So as the company we did everything on our end to be on top of things. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ali Nahangi Ladera Ranch, CA

They meet my expectation. They respond very well. Their follow up

5 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Ali, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

star star star star star

Bridget londo Los Angeles, CA

Ever since I switched over to First premier they’ve been super reliable and always quick to help with all the claims I’ve had so far. Highly recommend working with them! Ask for chase he’s great!

10 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Bridget, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 23rd, 2020

star star star star star

JR Randall San Antonio, TX

I wasn’t even going to take the call because I was busy. But I’m so glad I did. My husband and I had recently agreed that we needed to renew. Jack was phenomenal in his execution and knowledge of the company! Great job!

10 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

JR, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 19th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

David England Pickerington, OH

New customer and have had no interaction at this point. But, still have not received a policy.

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

David, We had the policy re-mailed out and emailed again. It automatically goes out once you sign up. Try looking in the junk or spam folder since it is a large attachment it can store it there.

May. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Raul Chavez Lancaster, CA

Because the claim I submitted for has not been resolved and it’s the third time a technician has attempted to fix the problem with no success.

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Raul, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

star star star star star

Ben Lowe Brooklyn, NY

Trustworthy Company that you can rely on. Excellent customer service , They sent someone down to my home within 24 hours for my clogged sink.

6 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Ben, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Mar. 2nd, 2021

star star star star star

Mary Setters Manhasset, NY

Cathy in the claims department helped me when my heating system went out. We had a big storm in Utah and First Premier had someone out the same day!

7 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Mary, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Feb. 19th, 2021

star star star star star

tom rivers Boston, MA

My neighbor referred me over to first premier and i took advantage of the spring savings they had going on. Hopefully I never need it, but its peace of mind to have. Thanks

9 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Tom, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 25th, 2020

star star star star star

Tiara Greer Clarksville, TN

I love the representative of the company (Jack A). He was very understanding and professional. I will be recommending people to the company because of him!!!

10 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Tiara, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 9th, 2020

star star star star star

Grass Love Chester, NJ

Joe is very patient in answering all questions and several phone calls, he is also knowledgeable and helpful. He is hardworking, can be always reached via phone.

11 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Grass, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 23rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Carol Las Vegas, NV

Very disappointed in service. I’m waiting for cancellation paper of a 5 yr. plan email for my signature.

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Carol, Your complaint is being taken with extreme seriousness. It is of paramount importance to us that we ensure the highest levels of customer service. A Senior Support Manager has been assigned to this case and will reach you within 24 hours. At anytime if there is anything else we can do please call back at any time.

May. 21st, 2021

star star star star star

Arlene Karen Brooklyn, NY

They cover two of my homes and provide excellent service and show up on a timely manner.

5 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Arlene, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

star star star star star

Janet Coleman Brooklyn, NY

First Premier service is great! They’re responsive and the technicians they send out to our home always get the job done quickly!

11 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Janet, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 25th, 2020

star star_border star_border star_border star_border

OverTime Montana Billings, MT

BUYER BEWARE! I purchased a home in February of 2021. As part of the transaction, we took out a Home Warranty policy with First Premier Home Warranty to have warranty on major appliances like the oven, stove, air conditioning system, heating system, etc. Per their own website, policy documents, and claim, they will fix or replace above stated items. We began having troubles with our air conditioning system in May of 2021 so we had an HVAC company come out to assess the problem. Since I'm one of those people who likes a second opinion, I had a 2nd company come out and assess the problem. Both companies came to the same exact conclusion. The system was in a vacuum and will not hold coolant and the system would need to be replaced. I forwarded the diagnosis to First Premier Home Warranty and initiated a claim. About a week passed with zero correspondence from First Premier Home Warranty beyond the initial correspondence where I initiated the claim so I sent a follow up email to determine the status. The response was "your claim has been denied". I then called First Premier Home Warranty to no avail. They told me their "claims specialist" would get back to me in a few days. Almost a week later the phone rang and a very rude and pushy man asked to speak to me. Turns out his name is Todd. Todd used an aggressive approach in attempt to belittle me for not being an expert in cooling and heating. Because somehow I should be an expert in cooling and heating in order to file a claim to have my AC replaced? Interesting, but moving along. Todd tells me I need to pay for the system to be refilled and to have a dye added to the system so they could determine where the leak is. Again, reiterating that they will not pay to have this done but it needed to be done to determine if they'll cover a replacement. I'll remind you, I had TWO companies come out and diagnose the problem. BOTH companies determined the system was shot and would need to be replaced. So First Premier Home Warranty wants me to pay out of my own pocket to have the system refilled? This makes absolutely no sense whatsoever. Why would I pay out of pocket to refill a system that has been determined to be no good? And if I refused to pay unnecessary money to fill the bad system that they would immediately deny the claim. It's become VERY clear that First Premier Warranty does absolutely everything in their power to deny a claim and not take care of their customers.

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Bill Parker Graham, WA

not very responsive to some concerns i echoed to them

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Bill, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

star star star star star

Marlon Lewis Virginia Beach, VA

Pleasant I understood everything that was said about the warranty

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Marlon, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 9th, 2021

star star star star star

Brenda m. Dungan Denham Springs, LA

Excellent service representative...very knowledgeable and explained everything

5 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Brenda, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

star star star star star

Ronald dawson New York, NY

Jack was very kind and helped me get a policy, he gave me the piece of mind i needed that i will always be covered.

10 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Ronald, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 23rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Pearl Bolding Bastrop, TX

First time I had to call them about my ac they would not honor our contract

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Pearl, We take the utmost care to ensure that every interaction with our customers meets their expectations The technician stated that the compressor went bad twice before this claim which would be considered a pre-existing issue before your plan has started , Unfortunately we aren't allowed to cover any pre-existing issue. Once again, we offer you our sincerest apologies, if any issues go out in future please don't hesitate to reach out.

May. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Sharon Wilson Toledo, OH

The company is so slow to respond to my claims.

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Sharon, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

star star star star star

Joe Pagnani Exeter, NH

Joe was a great help he told me everything I needed to know

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Joe, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

star star star star star

jose santos Secaucus, NJ

Great company ! Excellent service ! Good customer service ! Took great care of me!

9 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Jose, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 25th, 2020

star star star star star

Jan Johnson Brooklyn, NY

Signed up with First Premier. Got myself a great & extended deal for being a senior! Thank you for the peace of mind.

1 year ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Jan, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 2nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Elma Beloit, WI

Missing or misleading information given via telephone.

3 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Elma, We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Unhappy Customer Elkton, MD

They don’t honor the warranty and back up what they say

4 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

At FPHW, our goal is to provide customers with a piece of mind that a home warranty will save them time and money but most importantly, our customers will not pay for any repairs or replacements that are listed as covered in our service agreement. Please don't hesitate to call in at any point in time of need.

May. 21st, 2021

star star star star star_border

beth ridges Monmouth Beach, NJ

Alex was so helpful to me, He got me a great deal for my 4 homes , first premier is the awesome!!

9 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Beth, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 29th, 2020

star star star star star

Ray Boynton Beach, FL

Very professional and knowledgeable of First Premier Warranty

9 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Ray, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2020

star star star star star

Angelique Acevedo-Barron ,

Great customer attention! They were informative and very helpful!

10 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Angelique, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 28th, 2020

star star star star star

Ron Nelson Brooklyn, NY

Amazing customer service! An excellent service ! So happy with first premier!!

11 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Ron, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 29th, 2020

star star star star star

Lynn B. Campbell Charlotte, NC

Excellent customer service. Glad to have coverage on my home.

11 months ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

Lynn, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 7th, 2020

star star star star star

James Rogers Brooklyn, NY

Technician came out same day it was dispatched. Fixed the issue with my stove. Thank you

1 year ago

First Premier Home Warranty Logo

Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Sep. 10th, 2020

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information