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First Premier Home Warranty

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6.1

Overall Score

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LAST UPDATED: May 15th, 2024

First Premier Home Warranty was incorporated in 2020, but its founder is an industry veteran with more than 30 years of  experience in the industry. The company offers two extensive home warranty plans starting at less than $1 per day after paying the warranty policy premium. Policies are available to homeowners throughout the country*, and quality service is ensured through a vetted network of qualified service technicians — First Premier’s service fee starts at $45.

Continue reading to learn more about this home warranty company or jump down to read First Premier Home Warranty reviews from real customers.

*Service may not be available in all states. Get a quote or speak with a First Premier Home Warranty representative to confirm if the company’s plans and coverage are available in your state.

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The Good

  • First Premier Home Warranty Plans
  • Coverage for Various Property Types
  • 24/7 Claim Service
  • $45 Service Call Fee
  • Service and Labor Guarantee
  • No Transfer Fee
  • Policy Payment Flexibility
  • No Home Inspection Required
  • First Premier Home Warranty Reviews

First Premier Home Warranty Plans

First Premier Home Warranty offers two basic plans to choose from, the Premier Plan and the Platinum Plan.

Both warranty plans are available to purchase through monthly or annual payments. Both include a mix of appliances and systems, rather than separating appliance plans and systems plans, as most home warranty companies do.

An appliance or system must be in working order on the policy’s effective date to receive coverage.

Here’s how the First Premier Home Warranty Premier and Platinum Plans compare:

  Premier Plan Platinum Plan
Plumbing system/stoppage
Sump pump
Water heater
Electrical
Ductwork
Ceiling and exhaust fans
Oven/range/stove/cooktop
Built-in microwave
Dishwasher  ✔
Garbage disposal
Trash compactor
Garage door opener
Whirlpool bathtub
A/C system  
Heating system  
Clothes washer/dryer  
Refrigerator  

First Premier Home Warranty also offers extensive optional coverage options that can be added to either plan:

  • Pool/spa
  • Additional spa
  • Limited roof leak
  • Central vacuum
  • Well pump
  • Septic system
  • Septic plumbing
  • Second refrigerator
  • Stand alone freezer
  • Water softener
  • Refrigerator ice maker
  • Free standing ice maker
  • Additional A/C system
  • Additional heating system
  • Additional water heater
  • Additional garage door opener
  • Additional over/range/stove
  • Additional clothes washer
  • Additional clothes dryer
  • Sprinkler system

Each optional coverage option is priced individually and will be added to the overall cost of your chosen plan. For specific pricing information, you will need to contact a First Premier representative.

Coverage for Various Property Types

First Premier Home Warranty policies cover various property types, including the following:

  • Dwellings with less or more than 5,000 square feet
  • Existing and newly built homes
  • Single-family homes
  • Condominiums
  • Townhomes
  • Mobile homes

Dwellings larger than 5,000 square feet can also be covered by First Premier, including single- and multi-family dwellings (up to a four-plexes) through the standard options. However, people looking to cover multi-family properties should note that shared systems in multi-family residences are not eligible for plan coverage. 

If you are looking to cover a shared water heater, for example, be careful to ask questions and thoroughly read the terms of service to know what you can expect and whether the provider offers any upgrades to fill this coverage gap.

24/7 Claim Service

Claims can be submitted over the phone to the 24/7 First Premier Home Warranty service hotline. You can email customer service or fill out an online contact form, but this doesn’t activate the claims process. After a form is submitted online, you will be contacted by a contractor relations representative to discuss your claim.

$45 Service Call Fee

First Premier Home Warranty has one of the lowest trade service fees in the industry, starting at $45.

Service and Labor Guarantee

If service work performed under this contract should fail, then the company will make the necessary repairs without an additional Trade Service Call Fee for a period of 90 days on parts and 30 days on labor.

No Transfer Fee

Customers can transfer their contract at any time with no fee.

Policy Payment Flexibility

First Premier Home Warranty offers annual contracts that can be purchased in one lump sum or split into monthly payments.

If you choose an annual plan and decide to pay up front rather than in monthly installments, you could save $50.

No Home Inspection Required

First Premier Home Warranty doesn't require a property inspection before you can buy or start a home warranty. Instead, the company has a 30-day wait policy before your policy becomes effective.

First Premier Home Warranty Reviews

First Premier Home Warranty reviews on BestCompany.com are limited in comparison to other home warranty companies, but customer sentiment is primarily positive — 64 percent of First Premier Home Warranty reviews are 4 or 5 stars.

Positive reviews typically highlight the following:

  • Quick claim response time (within 24 hours)
  • Responsive and helpful claims department
  • Initial sign-up discounts
  • Knowledgeable sales agents

Limited negative reviews typically mention the following:

  • Difficulties reaching customer service representatives
  • Service call and repair delays

Negative reviews are limited in comparison to positive reviews for this home warranty company, but it is important to make note of both perspectives.

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The Bad

  • Coverage Restrictions
  • Cash in Lieu of Repair or Replacement
  • Emergency Repair Process
  • Contractor Authorization

Coverage Restrictions

Covered appliances and home systems must be in proper working condition on the policy's effective date and located inside the home's main foundation, or in the garage (attached or detached). However, exceptions allow coverage for the following items not fully contained within the building's footprint:

  • Air conditioning
  • Exterior pool and spa
  • Septic system
  • Well pump

Cash in Lieu of Repair or Replacement

First Premier Home Warranty shoppers should know that, at the company's discretion, you may be offered cash back instead of a repair or replacement. The settlement amount offered is equal to what it would cost First Premier to repair or replace the broken mechanical system component or appliance, which may be "less than retail" — meaning, the company will give you money, but it won't cover the total amount that you may spend if you to pay to fix the issue on your own.

If you have covered systems or appliances that are deemed irreparable or totaled (not cost-effective to repair), your contract only covers a replacement that costs less than the depreciated value of the system or appliance that's not working. That amount does not include labor to install it either. The company does not claim responsibility for installation in this circumstance.

Emergency Repair Process

First Premier Home Warranty doesn’t provide an in-contract timeframe when it comes to emergency repair assistance. First Premier’s website states, "We will determine what repairs constitute an emergency and will make reasonable efforts to expedite emergency service."

Contractor Authorization

According to its Terms and Conditions, First Premier Home Warranty has the "sole and absolute right" to choose the contractor who performs your service call. If you choose a service pro on your own, prior approval from First Premier must be authorized.

Under certain circumstances, the warranty provider may request or approve you to contact an independent service provider. If this happens, customers will be reimbursed for an authorized amount.

You will only be reimbursed if you get prior approval from First Premier before contacting on your own and getting claims approved. Before reimbursement, the warranty company needs acceptable proof of repair and an itemized cost receipt.

Some home warranty companies allow customers to choose their own contractors without the need for authorization, making it much easier for homeowners to work with a contractor they trust and then get reimbursed when service is complete.

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The Bottom Line

First Premier Home Warranty offers home appliance and system coverage with two plans to choose from — the Premier Plan and the Platinum Plan. Both plans cover a variety of home appliances and systems, and both plans can be customized with an array of optional coverage options.

Compared to other home warranty companies, First Premier Home Warranty has a low service fee starting at $45. The industry average service fee is $65.

Customers benefit from a 24/7 service line to call-in claim requests, as well as parts and labor guarantees, though appliance and system replacements and repairs depend on some exclusions and calculations.

The majority of First Premier Home Warranty reviews are positive, outlining fast and responsive service. Some common First Premier complaints mention the opposite, including difficulties reaching customer service and a confusing claims process.

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Star Rating

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2.9

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125 Reviews

Review Breakdown

5 grade

50%

4 grade

7%

3 grade

2%

2 grade

2%

1 grade

38%

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Tina B

First Premier is a bait and switch company, who uses a nice looking plan to entice you to pay and then slips you a 19 page plan that has 26 paragraphs of EXCLUSIONS, leaving you with NOTHING COVERED! If you try to cancel, they do not prorate back the money you pay...they try to cheat you out of your money and keep it. They do not answer back contractors sent to check out your problem, thus your problem does not get fixed. They lie and say the contractor didn't contact them, but we verified that the contractor indeed did contact FPHW. Don't waste your money on this scam. They also ask their potential contractors to leave a 5 star review, thus they have many 5 star reviews from contractors who have never ever used FPHW. pathetic.

1 month ago

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Lynn Brandon, FL

I have had First Premiere Home Warranty fir about a year and today is the first time I used them. They got vack with me immediately to take my claim and assign a technician to fix my freezer. The gentleman who came was very professional, friendly and knowledgable. I am very happy I signed up with First Premiere and even happier with tge service technician I had.

4 months ago

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Secondary Storage

Absolutely worst company ever. Please throw you hard earned money in garbage instead of giving it to these people. Worst Sales and Support Staff ever. Rudest Customer service ever when you try to report a claim. Today the sales staff called me and when i refused to renew my warranty he started to literally curse me out on the phone. Who does that? how low of a person you have to be to do that. Support staff was not any better. I tried to report a claim for a broken water heater all i got was rude comments from them how they dont cover what is broken.

1 month ago

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Karen Davis Cleveland, OH

I will always have a home warranty, and I have been very happy with First Premier Home Warranty. They have always immediately responded to my request for repair, and have had someone to do my repairs. Great company!

3 months ago Edited February 22, 2024

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Greg Dion Hampstead, NC

Took out a contract, decided to cancel within 24 hrs, gave me 3 diffrent email addresses to cancel, was told would take up to 48 hrs. Its been over 2 weeks, no response, spoke to a suoervisor who hung up on me, try to call salman adam yould who sold me contract phone disconnected, BBB indicated they are a fraud, buyer beware, look them up on California dept of insurance website.

2 months ago

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mary martin Bossier City, LA

Great addition to homeowners insurance! Peace of mind in knowing that I can fall back on my warranty if something I can't afford to replace needs fixed or replaced for just a simple $75 fee and all for the low-priced premium I pay per month! Excellent service!

6 months ago Edited November 20, 2023

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eliz Em Camden, SC

We liked the professionalism of our rep. We liked the ease of process for a claim- however, the after -hours reporting line (we called in to report a home warranty problem on a weekend/after hours) may need some improvement. We did not hear from a FPHW rep for several days after leaving our info. How we, the process was smooth after that and we received a check for claim reimbursement in a timely manner!

8 months ago

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Jasmeet Kaur

Quick service, better quotes. No hassles

5 days ago

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Kristina Buck Brooklyn, NY

Sales agent was very knowledgeable, friendly, courteous and helpful in navigating me to a new home warranty that I think I will be happy and comfortable with, especially after a year working with another company, who provided poor customer service and support for a year. He made sure I understood the First Premier plan, my options, and the many choices and benefits I have. I look forward to working with such a highly rated company. I am very pleased to have had the opportunity to speak and work with him who worked very hard with this senior citizen to sign me up with a great yet affordable, flexible plan that adds value to my home. He greatly alleviated any worries that I had experienced from my dealings with and assured me that I would receive top notch service and help being with First Premier. He was so very helpful!

2 years ago

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Reply from First Premier Home Warranty

Kristina, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Larry Dick Coffeyville, KS

Excellent Customer Service..Joe called me about First Premier Home Warranty and at NO TIME did I feel pressured into making a decision. Joe also gave me discounts that I was not aware of. I was thoroughly Impressed by his Professionalism and thorough knowledge of the coverage. I was in Finance and Sales for 35 years and I received the kind of Customer Service, Professionalism, and Product Knowledge that I expected from the Sales crew I had working in my Department with No Pressure. EXCELLENT...AAA THANK YOU JOE AND FIRST PREMIER FOR HELPING ME CHOOSE THE RIGHT HOME WARRANTY COMPANY!!!! 👍👍👍👌👌👌

3 years ago

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Reply from First Premier Home Warranty

Larry, Thank you for your energetic & positive feedback on your experience with First Premier Home Warranty. Working with customers as yourself gives us a great sense of pride in our goal of customer care and satisfaction. Always a pleasure dealing with customers like you!

Sep. 14th, 2020

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Lance C almond

Roy assured me I had heat pump coverage and will confirm that with an email, and addressed other concerns so I could renew again

2 months ago

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Carrie Roskom South Elgin, IL

They don’t deserve a 1 star but I HAD too!!!! My father is 89 years old and he signed up with First Premier. FP told him who to get ahold of for a repair. When he called that place they said we don’t work for FP. Then when he wanted to cancel his warranty they said he would have to sign a form. The form was to be emailed to me because I was helping him. 4 months later and many many emails I finally got the form. The firm said how much he would get back cause it was all prorated. He signed the form and I emailed it back. They kept saying they didn’t get it. I sent it and resent it many,many times!!!!! Then they finally sent back an email that said received. Look for your money in 5-10 days. What a laugh!!!!! Not only was the money not in they said they didn’t receive the signed form!!!! Now we hear nothing from them. A certified letter was sent to them and I have the proof of them receiving it. If his money isn’t in there soon we are looking to talk with a lawyer. This company is a total scam!!!!! Please do not spend any money on them or you will suffer like we are. For a company to constantly lie and scam good hard working people it’s just a shame!!!! I have a lot of proof…everything is there!!!

4 months ago

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Bryner Downer Brooklyn, NY

Great claims process, had an ac go out in the upstairs master room, they had someone out the following morning with the part that was needed to repair the unit. Refreshing to see a company stand by there product.

8 months ago

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Malika Sharif Lansdowne, PA

Let me just tell all consumers out there why they should not get a warranty which First Premier: 1. Horrible customer service. They never answer the phone and have an unreliable answering service. Most warranty companies are available 24/7..not these clowns. They do not even return phone calls-and when they do, they keep you on hold forever. 2. Complete scam artists-I purchased a home in November after coming home from deployment and serving my country; some salesperson from First Premier Home warranty called me soliciting home warranties. I agreed and signed a contract and paid for the warranty for three years over the course of 4-6 months. My freezer/refrigerator started giving me issues: the freezer was too cold-everything was being frozen over and becoming a block of ice in the freezer. The refrigerator was not getting cold enough. The icemaker stop making ice. I contacted First Premier to initiate a claim and they never called me back until almost a month later. Initially they were trying to walk me through repairing the issue over the phone and then when I told them that would not fly. That is when they decided to get someone out to look at it. People this was March 2021 fast forward to when the technician came out to look at the freezer- May 2021. These scam artists found the cheapest labor to come look at my freezer. He came out check it out and made a diagnosis. I kept calling the technician to find out when the repairs would be completed. He stated that he was waiting on the warranty company to respond to him about payment for the repairs. When I spoke with the warranty company after speaking with the technician-they said they were waiting on the diagnosis from the technician. I called the technician on three way with the warranty company and they were arguing with one another. Todd P. who is the “Head of Operations” for First Premier was arguing with the technician over the cost of the repairs. I told them both that this was unprofessional and I am just trying to get my freezer fixed. The technician texted me and said that Todd P. was a liar which I already suspected and once the technician was off the phone Todd P. bragged about how he was going to lowball the technician and asked me not to tell the technician. Overall, this was the worst experience I have ever had with a warranty company. This company is full of crap. They a bunch of unprofessional scam artists. Todd P. cares more about a negative review online than whether or not he has happy customers. I had to barter with this lame head of operations to get my freezer fixed because even with all the money I paid for the warranty. He initially told me the part that was needed to fix my freezer was not covered by my warranty. I told him if they fixed my freezer, I would take the review down. Which I absolutely had no intention of doing because the review was the truth about this lame company. When I mentioned that I wanted to cancel the warranty and go elsewhere-he stated that you would not be able to get your freezer fixed because it is considered a pre-existing condition. I will say it again. This company cares more about making money than keeping and making existing customers happy. Last thing I need to mention about this company and its practices. If you decide to cancel. They will offer a prorated amount as a refund. This is how they calculate your refund. They subtract however many months you had the warranty which is fine but also they subtract the amount they paid for any repairs that was supposed to be covered by your warranty. So here goes I paid $1133.36 for a warranty for 3 years. I cancelled after 8 months. Here is what the math should look like: 3 years equals 36 months…$1133.36 divided by 36 months is approximately $31.49. $31.49 times 8 months is $251.92. $1133.36 minus $251.92 equals $881.44. This should be my refund amount. These scam artists decided that they are entitled to retain $926.24 and only refund me $207.12 talking about they kept $300 for a “repair” to my freezer. They never repaired my freezer. They sent out again the cheapest tech they could find and he did not fix the issue. I actually paid a reputable company (Appliance Doctors) over $400 to fix the issue and NOW and only now, my freezer works great. 3. Fast-forward to 9/15/2021 almost two months after I initially cancelled my warranty. I received the authorization for the prorated balance amount of $207.12 back in July and was told to sign it and return it and I would be issued a refund. I purposely didn’t sign it and return it back in July because I was waiting on a response from the PA Attorney General as well as the BBB because I filed a claim with them once I received the proposed prorated refund document but since I haven’t heard anything for approx. two months, I decided to go ahead and sign the form and send it back to at least try and get part of the money that is owed to me from this company. I was told by Todd P. the refund was still “pending” because I did not take down the first review that I submitted on the company’s website back in like March/April of 2021. I explained that we already discussed this and that I was not taking down a review that was true. Secondly I asked how am I supposed to take down an already posted review and his response was “figure it out”. I told him well I am not taking it down and he said and I quote “well you not getting a refund.” This whole situation is asinine. 4. This company is totally unprofessional and total scam artist. Consumers for your own wellbeing-if you are ever approached via email or by phone from First Premier Home Warranty to purchase a warranty decline and do some research and find a reputable company. DO NOT EVER PURCHASE A WARRANTY THROUGH FIRST PREMIER HOME WARRANTY…YOU WILL REGRET IT!!!!

3 years ago Edited January 10, 2024

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Reply from First Premier Home Warranty

Malika,
We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 21st, 2021

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Micky Mcphearson Brooklyn, NY

I called home First Premier Home Warranty to file a claim and it was one of the nicest experiences I have ever had. I was so frustrated about the problem I called about. The claim representative Tyson really made it easy for me to understand everything and put my mind at ease. Within a few hours he had a technician at my house diagnosing my washing machine, after the diagnosis our lovely technician called the authorization department at First Premier and had it approved within minutes!! Very satisfied with this company. I definitely recommend them!

2 years ago

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Reply from First Premier Home Warranty

Micky, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Dec. 14th, 2021

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Natalie Badra Fallston, MD

First Premier has been amazing so far. I was able to get a quote and take my time on deciding whether to go with them or someone else. I spoke with Joe M. and he was able to save us a lot more ($100+) than other companies I spoke with. He answered all of my questions thoroughly and I couldn't recommend him more! We have not had to put in a claim yet, but I look forward to working with them when that time comes!

3 years ago

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Reply from First Premier Home Warranty

Natalie, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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Olena T Sanford, FL

Lack of assistance and poor customer service. We recently called them to confirm our contract covers water heater replacements to which they confirmed yes it does. Based on this information, we proceeded with requesting to schedule a technician to replace the water heater. We also explained that we had an elderly mother who is inconvenienced with non-functional water heater in NYC cold weather. Several days after the technician provided photos to First Premier and submitted the claim to replace, we were informed by the technician that the claim was denied (no reason provided). We emailed First Premier requesting an update on the claim and never received a response. When we called to inquire, the representative was rude and kept us on a never ending hold.

6 months ago

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Treesa Thomas Flower Mound, TX

This fraud company not even worth for one star.It’s absolutely there to cheat and steal money from customers. The customer service representative’s never address themselves, if we ask for names they say something, next time no such person. I signed for 5 year contract with an additional one year promotion,each time when we call with claims their response is terrible. Finally when I asked to cancel the policy a thief addressed himself as the company head said no refund and hang up.They never responded to any of your complaints. Dear customers please don’t get cheated with this fraud company.

6 months ago

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Elinor Sidman Seminole, FL

I would NOT suggest signing on with this company. My advice to you is RUN as quickly as you can and DO NOT LOOK BACK! Stay away from First Premier Home Warranty! I would NOT recommend that anyone sign on to work with this very shady company. 1st, I was charged taxes when my state does not tax ins. The documentation did not show price of policy + Taxes; it was all lumped together showing total cost as what was paid for policy. That was reimbursed when I called about it. When I really looked thru reviews, I noticed that the good reviews were about customer service on the front end and the great deals that people were given. However, when I found reviews about the experience people had when they actually filed a claim, those were the very bad reviews. Next, I was told that within the first 30 days (the waiting period), if I cancelled, I would get 100% full refund. I then cancelled later on the same day that I signed on with First Premier. This was on a Friday, and I had to wait until Monday for handling. Then I was told I had to sign a form to cancel the policy. I received via email a Release saying First Premier Home Warranty would keep $50 admin fee, with a very strong worded paragraph at the bottom of the release. That was their “form that needed signing” so that they could cancel the policy. I just signed it to get this over with and wrote that this was not what was promised. I also asked for a response confirming the receipt of my email and that the refund would be coming soon. I had to call to follow-up with them, as no one responded as requested. I was told that the required admin fee was clearly stated in the Warranty, but you do not see that document until AFTER they take the money and then they email it to you. After further review, I found in the Warranty under cancellation section, that if you cancel within the first 30 days, you do get a full refund as I was initially promised. I mentioned that to First Premier Employee in Accounting, and he said to email that into him. I did, he got it and said he would escalate it for review, and that it would only hold up my getting my reimbursement by one day. He said he would call the next day with an update on this, and he did not. I called the next day asking for that employee and was left on an extended hold. I could not get him on the phone. Finally, after calling back a few times, I spoke with someone else who asked if I signed the release. I confirmed that I did, so he said nothing could be done and the reimbursement less the $50 admin fee was being put thru that evening. I was then reimbursed. I saw pending transactions the very next morning. The full $1960 was reimbursed to my card (and they also charged me again for that $50 admin fee). They covered their butts. They gave it all back because legally they knew they had to, and then they charged the $50 because they had the signed Release on file. The Release that NEVER SHOULD HAVE BEEN SENT TO ME IN THE FIRST PLACE. This is a shady company. Any company with any integrity at all, would have apologized and simply made the full refund that I truly was due. I hope this explains why I would NEVER EVER work with First Premier Home Warranty or recommend them to anyone else. They pretty much stole $50 but it was worth that loss, to find out who and what they were before getting in any deeper with them. If I had stayed on past that first 30 day waiting period, even though they say you can cancel at any time for a full prorated refund, they do not talk about the $50 Admin Fee charged for each and every month you cancel for and the fact that IF you did file a claim prior to cancelling, they will also be taking back any and all monies they spent on that claim. While you would not have to pay anything more to them, it is likely that most, if not all, of your prorated refund will be eaten up by their fees. In fairness, I will say that some of what I just stated about cancellation seems to be normal practice within the industry, but not the $50 admin fee charged for each and every month (there is normally a single admin fee) and no other company did not honor the full refund policy for the first 30-day-waiting period. Please do NOT work with First Premier Home Warranty, and if you have begun looking into their services, as initially stated above, run as fast as you can and never look back. I sincerely hope that this review/warning saves some of you some unnecessary grief and expense.

6 months ago

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Sharon Watson Miami, FL

It's a far stretch giving one star to this horrible, rude, nasty, scammy, so called company. RUN AS FAST AS YOU CAN, AWAY TO SOMEONE ELSE. Nobody else could be this bad. THE RUDEST PEOPLE I HAVE EVER ENOUNTERED. They are not upfront about their exclusions. Which are many. I have never been talked to so rudely by a representative of a company. They were condescending, liars, nasty, hateful people. DO NOT DEAL WITH THIS COMPANY. I hope my honest review can save someone from the horrors of having to deal with these scam artists. Well, no, they are not artists, they are just nasty liars. And NOW, they won't stop calling me to renew my policy! I've told 4-5 people NO, I will never deal with your company again, and they just keep calling. One of them had the audacity to say I didn't have to get rude with them. After I stopped laughing, at this coming from the rudest people ever, I told them what they could do to themselves.

7 months ago

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Matthew Block Ridgeland, MS

In December the technician came out to fix the ice maker in our refrigerator. The technician (decades of experience) said there was no part. About 3 months later another tech came with a part and it did not fit. A couple weeks ago a tech came out with a part, it fit and water immediately started leaking and ice maker is still broke. I final had to shut off the water. It has been 6 months now. You need to replace our refrigerator.

2 years ago

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Reply from First Premier Home Warranty

Matthew,
We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

Jun. 2nd, 2021

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Dennis Szentmariay

Very happy with the plan, I just renewed for a second year.

1 month ago

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Marsha Salvador Long Branch, NJ

By far the best company out there. Placed my first ac request with them on Monday, they had someone out there the following morning it seemed like I needed freon. Thank you Alex in claims for your follow up to make sure it was all taken care of.

1 year ago

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Charles lavine Brooklyn, NY

My microwave had gone out on a random Tuesday morning, I called FPHW they had a technician come out in 5 hours, he said the microwave was unrepairable and they went ahead and replaced it with the newest Samsung microwave they had. Thank you FPHW keep up the good work!

2 years ago

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Reply from First Premier Home Warranty

Charles, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Robert Davis

I’ve had Home warranties for the last 10 years and I can truly say no one treats there customers the way First Premier does. From signup to claim process it’s been a smooth ride. I’ve done plenty of research prior to purchasing this policy and no one offers more for your money than this company! Kudos

2 years ago

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Reply from First Premier Home Warranty

Robert, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 4th, 2021

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Diana Cox Brooklyn, NY

I wanted to put this review after my first service request, 5 stars for First Premier they went above and beyond to service my dishwasher even when the servicer said that it could be repaired First premier went the replacement route because they didn't want an issue to happen in the future.

3 years ago

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Reply from First Premier Home Warranty

Diana, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 9th, 2021

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William Golden Peekskill, NY

I haven't submitted a claim yet so I can only comment on the sign on process. Their pricing was very reasonable and their coverage is comprehensive so I feel I am getting good value. The other reason I chose First Premier over the other companies was because of their excellent reviews.

3 years ago

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Reply from First Premier Home Warranty

William, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Apr. 22nd, 2021

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James Strenger Hudson, FL

Joe M was very personable and easy to deal with. He was patient and attentive to all my questions and answered all of them for me. Joe made me feel like he was truly try to help me get the best warranty to fit my needs and budget.

3 years ago

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Reply from First Premier Home Warranty

James, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

Sep. 29th, 2020

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Kelly Sheehan

FPHW has been responsive to claims. It does take about 48 hours for them to connect with a contractor so if you have an emergency you'd really need to deal with it directly (and get approval for work to be done). Wish they had a way to put in claims online and there was an immediate indication that your claim was being worked on. Sometimes contractors are not that responsive. Otherwise the company has been great. Will update as things progress with my current claim!

1 year ago

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Janet Perkins Phenix City, AL

This company is a crook!! I filed a claim on my HVAC for $600 when it was 95 degrees. They would not pay and forced me into cash in lieu of repair of $140. It took over a week to even get that. I called to cancel and they would only refund $26 of $551 with 2 1/2 months into the plan. I’m addition the customer service reps are extremely condescending and I have spoken to many of them trying to get them to do the right thing. By the way, Todd is manager of operations and doesn’t have any management over him per Todd!! A question below asks if I think a home warranty is worth it. My answer is yes but NOT if the only option is First Premier. In that case the answer would be absolutely not! They are crooks!!

9 months ago

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dan russ East Wenatchee, WA

My refrigerator wasn't cooling so I filed a claim. First premier set me up with a company that wasn't going to work for me as they were not local, and they couldn't couldn't come out for a week. I called First Premier and they instructed me to call a local company to come out, diagnose the problem, and then send the repair receipt to First Premier. Under my policy, I paid the first $100 and First Premier would pick up the rest. So I had a local company come out and they had to remove the shelving and the inside rear panel of the refrigerator to find the problem. They found that a massive amount of ice that had built up preventing the refrigerator from functioning properly. This was possibly due to a clogged drain line which was located behind the rear panel of the refrigerator. So they spent a couple of hours melting the ice until the refrigerator began to function properly. The bill was for $299 and I sent it in. My claim was rejected as the representative told me that clogged drain lines were not covered. What a joke. This was not a drain line on the back of the refrigerator that a typical homeowner could access and repair. This line was inside the refrigerator which required it to be partially disassembled by a trained repairman. I stressed this point to the representative but it fell on deaf ears. When my claim was rejected, I asked if there was a way I could appeal the decision and was told no. Seems to me that this repair, because of its complexity, should have been approved. My advice to others thinking about purchasing a home warranty: be very careful and know the policy because you may get stuck with an expensive repair bill and have no recourse.

9 months ago

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Gigi Peterson

I have NO idea how this company has 4 stars? Literally the worst home warranty company I have encountered. They even make their contractors sign a NDA and they can not send you a copy of their service report?! Contractor told us our control panel on our microwave/oven combo wall unit was not working and that it would be about $1k to repair. The unit brand new is over $3k. The home warranty covers this type of repair but it also says they have the right to offer "cash in lieu of repairs". Typical home warranties will give you a decent cash value to replace your unit minus depreciation, if they deem the repairs are too costly. First Premier refused to do the repairs and offered us "cash in lieu of repairs" in the amount of $179.99!! I understand depreciation but the unit is only 3.5 years old. When I called to try and plead my case, I was treated with such disrespect by the agent. I was in shock!! Please learn from me and STAY AWAY from this company. There are far too many other reputable companies to choose from.

10 months ago

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Linda McNairy St Louis, MO

This should be a 0-star rating. This company have taken my money and continue to take it but has no service technicians that are willing to work for them. They have given me referrals to three techs, and all have refused to service me as they stated that this company does not pay. I even called a tech from google, they called the business to get info on payment, and advised me that they would not be coming out unless I made payment myself as they did not trust that this business would pay. Also, I wrote, asking to cancel my service and ask that they not debit any further payment from my bank. Well, they still deducted a payment this month. When I called to speak with them about this deducted, after being transfer three time and placed on hold for 20 min, they advised me that I was still active and if I cancelled now, I would be charged $175.00. How can a company NOT provide service as promised but still take your money? Do not trust this company. I will be contacting a lawyer and all other consumer services. Also, their customer service is horrible.

11 months ago

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Cyndie Sims Minneapolis, MN

First Premier Home Warranty is a top notch company. Mr T was courteous and very knowledgeable. He answered all my questions without hesitation, making me feel at ease.

6 months ago

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JE

I have done multiple jobs for this company as a contractor. Hands down easy to work with and friendly people. Looking forward to continuing my business with them in the future.

2 years ago

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Joshua Bradley Brooklyn, NY

We had our ice maker break and we filed a claim online and in less than a week they had a very competent and knowledgeable technician out to our home and fixed the ice maker, Much better service than our previous warranty

2 years ago

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Reply from First Premier Home Warranty

Joshua, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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Matthew Craven Martinsville, VA

Well, I took out the warranty service when I bought my home just a couple of months ago. I had them come to fix some electrical outlets that are not working. The first service referred would not even contact me back to schedule a repair. After a week I was assigned another service. It took a few days to schedule someone to come out and that was only after a few calls. It seems when a service tries to verify the coverage, First Premier difficult to contact. So, this morning the electricians come out and look at my outlets for about an hour. They figured out what they needed to do next but they could not reach FP. They said they would try to call them back later. I called the 24/7 number and I was told they wouldn't open until 9, the service came out at 7:30. So, I finally called back at around 4 pm to the service and they advised they had contacted FP but they hadn't heard anything back. I called FP and I was told the wiring issue must be diagnosed with what is called a 'wire trace'. I was then told that procedure was not covered but was neccesary in order to figure out what to repair. So I asked the representative "Does that mean I have to pay to find the problem for you to do you job and get someone to fix it?" They said no, but it is not covered and once it is done they can have it fixed. So I call the service back and find out the procedure would be between $125 and $250 and once done, would probably fix the issue. So the procedure that isn't covered would fix the issue but they say they cover the electrical system. They expect someone to guess that they don't cover something most people don't even have an understanding about. Wouldn't you expect a company to cover the procedure that is necessary to diagnose the problem in which they are tasked to fix? They tell you it is in the manual, which it is, but who even knows that is it other than electricians? Also, you only get the manual provided once you have paid them. Thinking seriously of canceling my six-year, yes, six-year paid service plan.

2 years ago

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Reply from First Premier Home Warranty

We apologize for any dissatisfaction you have experienced. We take the utmost care to ensure that every interaction with our customers meets their expectations. Your complaint is being taken with extreme seriousness. We are in the process of conducting an internal investigation to determine if there were any missteps. It is of paramount importance to us that we ensure the highest levels of customer service. Should you have not received that level of service, we will work with you to resolve this matter amicably. A Senior Director has been assigned to this case. Once again, we offer you our sincerest apologies, and are looking forward to settling this complaint.

May. 31st, 2021

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Joseph Wiggins Charlotte, NC

I talked with Jack, who was very professional and friendly. He advised me of all my options and answered all my questions.. I would definitely recommend this home warranty to anyone!

3 years ago

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Reply from First Premier Home Warranty

Joseph, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Jan. 17th, 2021

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Vickie L Mann Aurora, CO

Jack was very professional, friendly and helpful in helping me to obtain a warranty for the buyers of my home. He was able to put together a package that was a perfect fit. Thank you!

3 years ago

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Reply from First Premier Home Warranty

Vickie, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Dec. 31st, 2020

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Bridget londo Los Angeles, CA

Ever since I switched over to First premier they’ve been super reliable and always quick to help with all the claims I’ve had so far. Highly recommend working with them! Ask for chase he’s great!

3 years ago

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Reply from First Premier Home Warranty

Bridget, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 23rd, 2020

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JR Randall San Antonio, TX

I wasn’t even going to take the call because I was busy. But I’m so glad I did. My husband and I had recently agreed that we needed to renew. Jack was phenomenal in his execution and knowledge of the company! Great job!

3 years ago

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Reply from First Premier Home Warranty

JR, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Oct. 19th, 2020

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Susana Trupo

One start is too much the don’t approve a claim they offer little to nothing money instead of repair. Scammers don’t waste your money and time

2 months ago

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Jennifer Dunlap Kingston, WA

I just signed up with First Premier Home Warranty and so far they have been great with quick communication. They honored a rate that I received in November. I have not yet had to use the warranty and live in a rural area, so hopefully it will go smoothly when I need services someday.

2 years ago

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Reply from First Premier Home Warranty

Jennifer, Thank you for taking the time to share your feedback. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time.

May. 23rd, 2022

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James Goodman Silverdale, WA

First Premier Home Warranty is a solid choice in home warranty. They offer several plans and from my experience the associates took the time to explained the different levels. I appreciate them not trying to "up-sell" on a plan I truly didn't. They helped me understand what plan and price best fits my families life style and our current location. First Premier brings trust to this industry, and I'm genuinely grateful.

2 years ago

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DmetrioB Greenville, MS

Their customer centric approach and service were second to none. They put together a comprehensive home warranty package that put them head and shoulders above other companies I checked out. I made a well informed decision and switched to First Premier Home Warranty!

2 years ago

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Reply from First Premier Home Warranty

DmetrioB, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

Nov. 19th, 2021

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TheSmellAfterItRains Fort Worth, TX

Customer interaction. I haven't filed a claim yet. Portal is easy to use.

2 months ago

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David Story Orlando, FL

I have only had one claim but they went above to make sure I was satisfied. The job was completed

3 years ago

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Reply from First Premier Home Warranty

David, Thank you for taking the time to share your wonderful review. We look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time

May. 19th, 2021

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Suja Tadi Round Rock, TX

Public published review 8/18/23 Don’t trust these scammers and don’t buy warranty from this company Scam company sending unlicensed technicians that don’t understand and speak English Absolutely horrible coverage - They give pennies when you spend thousands on policy purchase Absolutely horrendous customer service and Supervisor is too rude Instead of resolving the issues, they put our account on hold.

8 months ago

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Jennifer Akers Grove City, OH

I would leave 0 stars if it was an option. We purchased our warranty in January thinking we had gotten a great deal. In March our washing machine stopped working, fphw sent us their choice for repair. They were a joke. The two that showed up (one being a teenager), not only stunk from non bathing, but admitted after they assessed the problem that they didn’t know how to fix it and they’d have to talk to the owner. 🙄 seriously??? We were then told that we would get cash in lieu of repair. Unfortunately a crappy amount but we accepted as it was something to go towards the purchase of a new one. This was March 28. It is now May 8th and they still refuse to give us our money. They say in the beginning that it can take up to 30 days to get it (which is absolutely ridiculous). Never have we waited more than a week from other warranty companies. After a few weeks I started emailing and now that it has been over thirty days they keep asking for more time To give us OUR money!!! My last three days of emails have gone unanswered and I still haven’t received the money. This company is a joke and so far seems fraudulent taking your money and not following through with claims.

1 year ago

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Polly Goodwin Colorado Springs, CO

We have had a terrible experience with First Premier Home Warranty. We submitted a request to have HVAC repaired. It took over a week for them to get back to us with a contractor. When we called to find out what the hold up was they didn't have any information. It was like the left hand didn't know what the right hand was doing with this company. Once we finally got the name of a contractor and had them come out for a service fee, the contractor contacted FPHW with information regarding the repair. When we heard nothing back for several days, we contacted the contractor and he said when he submitted the service information he was told we had cancelled the request (which we did not). It took the contractor 3 attempts to get the information to them, all with several days in between, because they couldn't seem to find the information every time we called. The contractor ultimately stayed on the phone with them while he submitted the estimate so he could confirm they had received it. He was told we would hear from them within 24 hours. After more than 24 hours had passed, we again called, only to be told we would have to provide 36 months of HVAC maintenance history in order to have this job approved. We have only owned the home for 10 months so we obviously did not have this maintenance history. They said they could not approve the job without this. So frustrated, I called the management number and spoke to a very condescending person named Todd who also said he could not help me and that the 36 month thing was in the contract. I have read the contract I was given and it says nothing about this. This company is a fraud. The whole point of buying a home warranty is to be able to be covered for the unknown when buying a home, BECAUSE there may be things you don't know about said home. I have sent them our home inspection which would be all that we have since the home is new to us. They told me today that the underwriters denied the claim without 36 months of maintenance records! The contractor for the HVAC said he has never worked with a warranty company that was this bad. A company is only as good as their promises kept, not their promises made. Don't be fooled by this company who does not stand by what they promise. If I could give negative stars, I would. This company needs to be shut down.

1 year ago