Name: Choice Home Warranty
Rating: 3.8

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Antoinette

Everybody is very pleasant and they're all attuned to your needs and knowledgeable as well. Some of the people that you get to do the work, I question them sometimes.

5 months ago

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Avelino

They've always taken care of my claims in a very short time. They're very prompt, so I've had very good experience with them.

5 months ago

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myhanh nguyen Ellicott City, MD

Technicians are incompetent. Most claims are denied if it costs more than $100 to fix. One heating company technician actually stole an air handler when installing a new unit that I paid 2700 for to have the whole unit replaced. I didn’t find out about it until I got an electric bill for almost $700 in a month where I was overseas for 2 weeks and barely had the heat on. I reported him to Choice but was afraid to report him to his board for fear of retaliation.

5 months ago

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Andrea Carrollton, TX

Both times this year Choice has a hard time finding a service provider to take the claim. While if I go outside the Choice process, plenty of service providers are willing to evaluate my issue. This is a small town where people talk. Word has gotten out that Choice does not reimburse timely or fairly, so service providers are not willing to take Choice warranty claims. If you want to stay relevant in this area, you should take steps to rectify that and improve your reputation. I would like to cancel my policy and receive a prorated refund of my premium.

5 months ago

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H Wilson

Had to pay three $85 svc fees for plumbing wk and complications that left an unprepared section of sheet in my closet wall. I was very reluctant to renew but was running out of time to do so.

5 months ago

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Anna Parsippany, NJ

the company is just looking for an excuse not to pay. even itheir own technician are puzzled with their decision. in one of my bathroom the emergency water gasket broke if due to a normal wear and tear. the claim was denied as the person who review the photos stated it was improperly installed. their own technician told them that installation was indeed proper but they still denied the claim. companies don’t want work foe the choice warranty as they dont tread them fairly.

5 months ago

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Megan Keller, TX

Choice Home Warranty has a great website - it is very easy to report an issue and get someone scheduled to handle an issue.

5 months ago

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Aneesah

Dislike lack of response from repair companies.

1 week ago

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Jeremiah Brown Atlanta, GA

The wait time for service call was too long. Four day wait is a long time without heat. The technician was efficient and knowledgeable. The company responded to all my calls in a timely manner. Even offered to come a day earlier.

3 months ago

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Betty perkins

The professional services that were explained in detail was very informative and they offered a wonderful deal for seniors Very impressed that Michael answered the phone and I was not on hold.

3 months ago

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Rebecca C Warren Georgetown, KY

The price we pay per month in nominal & so worth it!! And, it was cheaper than all the other companies we priced. Thank you for the comfort you provide Choice Home Warranty!

3 months ago

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Pamila Preacely

Kevin cam wout on the 6th of February sis an awesome job.im thank you and please to work with Choice home warranty. very fast response and coming out performing satisfied work.

3 months ago

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Misha

Beginning with their clunky and cumbersome claims portal, to their automated claims assignation system, to the length of time and number of messages and micromanaging required to get anything done…and then to finally have a service provider assigned, but one who did not show up and failed to communicate, and then to have that same provider reassigned even after reporting the situation; and meanwhile, my initial claim was over a week ago and I am suffering at home; and then they only cover a fraction of the replacement cost…. In my experience, each of my claims have had something go wrong, and in every necessary communication one is directed to communicate through that clumsy claims portal where it feels like calls of distress fall into a black hole.

3 months ago

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DarleneJ Pound

Wilson O was professional, efficient and friendly. He pinpointed the problem immediately and made the correction quickly. I would highly recommend this individual to anyone with an electrical issue.

3 months ago

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Derik Scudder Boise, ID

After submitting my claim for a broken furnace on Friday morning, I waited two days (until Sunday) for Choice to provide any communication about a scheduled repair. My house was under 50 degrees. I called multiple times for service and was provided very little. Ultimately the technician was great, but sitting in a freezing house for multiple days was not.

3 months ago

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Anthony Matas Geneva, IL

A+++. Great communication, responsive + competitive plans and rates! Representative, John R - very professional! (New customer) Previous home warranty - customer of AHS, 2/2018 thru 2/2024.

3 months ago

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Rekeying new house Port Richey, FL

Dorna was very friendly and went above and beyond in rekeying my house. She explained everything she was doing and even changed the garage door keypad and clickers. I was quite impressed.

3 months ago

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Cheryl L. Martin Cincinnati, OH

The technician that you sent to check out my furnace issue was very uncommunicative and said that they'd have to cut out a part of the furnace to make the necessary repairs. I was told this repair is not covered by the plan because it was not due to normal wear and tear, which it was.

3 months ago

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Ashley Thorpe

I loved that my appointment was scheduled the next day after I put in my claim. Service was speedy and completed accurately. The technician was very knowledgeable and friendly.

3 months ago

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Robert Placentia, CA

Positive Customer engagement with the Quote for a Warranty n Options of payment.Friendly conversation with supplying my needs now and in the future. Please call them n you will be assured of a great service.

3 months ago

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Alta DavisWarner

I didn't like the time it takes to get ahold of customer service. I liked that Choice did send a technician. It was a couple days later, but it was on a Friday afternoon and he was here Monday morning.

3 months ago

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Rosita Lashley Palmetto, GA

The technician was very polite, made himself known as per the company he works for, and went to work on the problem. With some input from us, he was able to fix the problem right then. We have no complaints.

3 months ago

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Brenna Williams Lincoln, NE

I love that the technician from Good 2 Go Drain and Plumbing is professional and very friendly! He is a busy guy but still fit us into his schedule! Not having a water heater is not very fun!

3 months ago

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Cindy Smith Tyler, TX

Quick response from assigned technician, once the claim was submitted. Ed was prompt in getting here for the appointment. He was very professional. He worked quickly and fixed our garage door issues. Unfortunately, the parts and issues weren’t covered under our home warranty policy! I would recommend Ed and his company for garage door issues.

3 months ago

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Sondra Tabeling Red Lion, PA

I have had several appliances fixed in my home, however, plumbing is a disaster. Apparently there are not enough plumbers in the area that subcontract for Choice. I have been told by plumbers that they do not want to do work for Choice because they do not pay well. Also, it makes no sense that the appliance will be covered, but the customer has to pay a plumber and/or electrician to install the replacement.

3 months ago

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macstark

3 months ago Edited February 15, 2024

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Stacey Taylor Suitland, MD

Major reason I like this company - due to the savings, peace of mind, and the how Choice Warranty pays attention to the company partners reliability and professionalism and finally the work performed by experts. Thanks

3 months ago

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Abhishek Gupta Pflugerville, TX

So far, it is good experience for repair. It is hassle free to setup appointments. I have not come across any major breakdown or replacements so doesn't know that experience yet.

3 months ago

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Vito P Berlingeri Bluffton, SC

If the response time fro the Contractors would be quicker this would be a 5 star home warranty and not due to them, it might depend in the area that you live in. In my case Souht Carolina/ Represeentatives are on top of things responding via email or phone calls. Represeentatives are on top of things responding via email or phone calls.

3 months ago Edited January 26, 2024

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Bill Tompkins Las Vegas, NV

The telephone representative was knowledgeable, and helpful in me choosing the correct policy at the best price for us. He discussed the different policies and discounts offered.

3 months ago

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DocBWI Chicago, IL

I like that the level of coverage, areas in my house that aren’t covered by my previous warranty company. This is important for a person like myself on a fixed income. Price point is good, too.

3 months ago

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Shirley

I like that HT Philly HVAC came in a reasonable time frame. When I told him the problem, I was having with my gas heater, he new just what the problem was and replaced the part. My heater is now working fine.

3 months ago

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Abidoye Timilehin Otan Ayegbaju, OS

I love choice home cause they are fast in responding and they really helped me in many of my home appliances that got damaged it was adequately fixed I really appreciate you guys

3 months ago

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Brady Birdsong

I appreciate the fact that Choice does the heavy lifting of identifying contractors and vetting them for the work. I've only had one contractor come out by they've been very good and skilled. I would like it if it were easier to have multiple related issues on the same ticker.

3 months ago

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ItsMe ItsMe Brisbane, QLD

It was an emergency claim made, due to bad weather, heating system went off, but got technician on 3rd day & he fixed it temporarily, waiting for this claim to be resolved once the component changed.

3 months ago

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FisherHomes

Great coverage and service is fairly decent. I would say is 4/5 stars for timing, but it really depends on the local contractor. Have had great experience with submitted claims.

3 months ago

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Pamela Hall Fort Mill, SC

It's nice to know there is a backup to services needed. However, we were extremely disappointed when our HVAC needed reapair and we were not totally aware of coverage. Also, it took too long for some of the service requests to be performed.

3 months ago

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tammy merriweather Indianapolis, IN

The representative who assist me was very knowledgeable, patient and had great customer service personality. He made my decision to go with this company very easy. I really do appreciate him and how he helped me today.

3 months ago

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Daniel Las Vegas, NV

Would not fix my refrigerator showcase door because the inexperienced tech dispatched did not know how to fix. Instead he requested an entire door. This was BS and the supervisor I spoke with was a terrible representative for your company. She has closed ears and simply would not listen. It was terrible experience I will never forget. For those reasons I would never recommend Choice Warranty to a friend or a relative.

6 months ago

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Anonymous

It was a pretty good experience when I had a garbage disposal put in. But then my furnace went out and that was a big hassle. Even though they provided the furnace and the company that put it in, I feel that I was overcharged for some of the items that that company used. Plus, it would take about a month before I actually got the furnace in. I'm 88 years old and about froze when all of that was going on.

6 months ago

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Penny

My air conditioner went out and I tried to set up a claim. They said it would be a while for them to get there and it was so hot in here, I couldn't stay here, so I had to buy one because I couldn't get anybody to do anything.

6 months ago

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Abigail

The customer service support is nice enough, but they don't seem to have any information and they can't help usually. I don't think they're in this country. I don't know if they're in the Philippines or India, and again, they're very sweet, but they don't seem to really be able to answer questions about the warranty itself.

6 months ago

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Duaine

The air conditioning coils in the attic that leaked into the air conditioner stopped working. So we called Choice Home Warranty and then it turned out that the coils were under warranty. So the part was free and then the labor cost $2000. They were all very nice.

6 months ago

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Judi

I need to use my warranty right now and I called last week because my dryer isn't working. I got a response pretty much immediately. But I called on Monday and they can't get anybody till Wednesday. So that's over a week.

6 months ago

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Anonymous

I used my warranty on my A/C unit that went out. But they mixed my paperwork up and then didn't send it in. When they finally corrected it, they won't get my A/C unit fixed. But overall, it's great. Everybody was friendly.

6 months ago

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Anonymous

I don't have nothing bad to say about them. They've been doing me good. The microwave went out. They came out and couldn't fix it and bought a new one.

6 months ago

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Nabil Haj

An Excellent service company, I had a claims and they sent very professional people to fix my Fridge, microwave with 0% problems. Thank you way to Go Choice.

6 months ago

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Larry Saks Fort Lauderdale, FL

I HAD 2 OF THESE HOME WARRANTIES AND ONE FOR 3 YEARS. THEY REFUSE TO PAY FOR 80% OF THE REQUESTED REPAIRS AND FIND EXCUSES NOT TO PAY! THEY ARE ONE OF THE WORST 2 HOME WARRANTY COMPANIES IN THE COUNTRY. I HAVE A FEW HUNDRED RENTALS AND CANNOT REFER THEM AT ALL. THEIR LAST EXCUSE TO AVOID PAYMENT OF AN INSIDE CLOTHES DRYER WAS THERE WAS EVIDENCE OF SOME RUST AND DECAY INSIDE! They don't figure that there is a leak in the system where water from the interior chamber gets into the motor. So the dryer has been working fine for the last three years. they don't ask to come and inspect your appliances before selling you the policy. The salespeople don't quote any exclusions and then they screw you when you call them and ask for a repair. I am sick of this company. They are the absolute worst!

6 months ago

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Anne

The service man knew exactly what the problem was and handled it without any issues.

6 months ago Edited November 15, 2023

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tp40va Washington, DC

The electricians are very young and inexperienced. They are only interested in making a quick dollar, they are not concerned with follow through, customer satisfaction, professionalism, their business success, they only collect the $85 service fee , they are not ever seen again. I understand good workers are hard to find, but please review and research these companies and get credible references before assigning them to us. I cannot afford to pay service fee every other week for the same issue. These young men are in their 30's, they reek of cigerette smoke and Marijuana, they have no concern about growing their company, they are only making the $85 service fee and they are happy to collect the fee and that is all they want, they are not coming back to complete any job after they get that service fee. They never do. Please fix this!

6 months ago