Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Tamera Rhinehart Arlington, TX

I like their customer service. I didn't like the choice of shady a/c contractors used a couple summers ago and the fact we had to wait a week or so when our a/c went out to get a contractor out.

1 year ago

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Harpreet Grover WA

My refrigerator wasn't cooling. Choice sent out a tech and determined replacement was the best option and offered reasonable amount towards a new refrigerator.

1 year ago

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wanda kay Pittsburgh, PA

1.After calling me non-stop for 2 days I finally agreed to listen to their pitch. 2.From the first word out of the sales person mouth I now have seen how I was lied to about what they do and what they cover. 3.Told if my appliance could not be fixed for any reason it would be replaced with the same or comparable product.LIE 4.Was talked to rudely by the Service Representative.

1 year ago

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Deborah Pittston, PA

I haven't had any problems dealing with choice warranty. The customer service and the technicians have always been top notch! I highly recommend them!

1 year ago

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Nancy Urso Wildwood, FL

The technician was great, professional, knowledgeable and friendly. The app however is not the best. Difficult to list several items that need attention for same technician.

1 year ago

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Stanley White

I was trying to make tge best decision for my situation and instead of listening to me and trying to do that the young man kept trying to sell me/close the deal! As i told him If u care about the person u will more than likely get the business. $ should NEVER be more important than people

1 year ago

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Cheryl Loganville, GA

The tech would not return my call after what he fixed started leaking again. Water started spraying all over the back wall, rotted my wall and wood trim. Ran under my hardwood floor and now it is curling up. Not happy at all!! My husband had to fix all the damage that was caused. I called Choice and they said they were not responsible even though I'm paying for drywall repairs.

1 year ago

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Jim Austin, TX

As a homeowner and full time real estate investor for more than 40 years, I purchase and utilize real estate property warranties on both my investment properties and my personal home. I currently have two rental properties and my personal home "warrantied" with Choice Home Warranty. Of all the warranty companies that I have utilized (and there are many), Choice is by far the worst. I will NEVER purchase another warranty from Choice. I would sincerely hope that anyone who reads this will take heed and avoid Choice like the plague. Choice initially sends a vendor for the problem, but when the vendor asks for approval to repair a problem, they are almost always delayed, delayed, and then refused. I am currently waiting on approval to "snake" a stopped up toiled. I have been waiting for more than two weeks. I told the plumbing compant to please proceed and I will pay out of pocket. Had a dishwasher that the tech advised replacing. Choice allowed $246.00 to purchase and replace a dishwasher. There are NO dishwasher that can be purchased for that price. When I appealed, I was told that Choice had a source that would sell them a dishwasher for $246.00. My reply was great, send the dishwaser, Choice then asserted that they would not purchase the dishwasher. I offered to purchase the dishwasher. Choice refused to tell me wher such an item could be purchased, only asserting that they could purchase it. But, they refused to purchase it. Customer service is beyond bad. Worse warranty company that I have ever used.

1 year ago

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Bob Lima, OH

So far I’m pleased with the service, however the 1 area where I have a concern it was about 2 weeks waiting for the plumber Hopefully The service is much quicker if I have a problem with a refrigerator or freezer

1 year ago

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Rocky Fisher Sandy, UT

We just submitted our first and second claims recently and we were impressed by how quickly the service was provided and approved. They make it a very easy process.

1 year ago

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PRINCE Grayson, GA

Worst service in terms of actually getting claims resolved on time. Choice shows no initiative to want to resolve open claims timely and when you have to call they repeatedly say “we’re waiting on the technician to complete or submit all necessary documents”. I don’t know why I have to be the one to proactively chase down the technician and the warranty company to resolve my claims. Choice sadly to say also has some of the worst contractors that bid on your claim once its open, making your experience a not so great one. Some Contractors also tend to express their frustrations with choice, saying how difficult it is to work with choice which in-turn makes it difficult for them to be timely with my claims. I guess i now understand why choice doesn’t show the initiative to want to resolve my claims timely. I also have had a rude encounter with a claims manager to spoke to me in an unprofessional manner. This lady seemed to be upset with me because i wanted to cancel my policy and not take the check she was offering due to my claim not being resolved.

1 year ago

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Lisa Smith

Really awesome company. It took a little longer than expected but I also live in a very remote part of Oregon. Once a company was found, the job was completed in 1 day.

1 year ago

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Kathleen Candler, NC

Choice Home Warranty promises a lot, but in reality offers very little. They figure out a way to not pay for things. They make you think that when your old washer dies, you get a new one, but in reality they just offer you a Lowe's gift card to cover a portion of a new one (the contract says they have to give you cash, but you have to actually ask for that, they offer gift cards). As far as big ticket items, they make sure that every part that might break is listed in their excluded list. When you call to dispute a decision about your claim, they have managed to hire the rudest people in the world. In my area, the vendors don't even want to work with Choice anymore because when they do a repair, choice takes months and months to pay the vendor.

1 year ago

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PETER J THOMAS Garland, TX

When technician was leaving, I ask him his name. He had a problem giving me his name. He kept giving me the company name. He finally gave me his name Vinor with great hesitation. He told me he was from Russia. I don't know why he was hesitant.

1 year ago

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Brenda Belleville, IL

I had a tiolet leak. The company they sent out came looked at problem. Told me CHW does not pay them well. Anyway, he charged me 65.00. And never came back. CHW sent someone else. They also charged me another $65.00. I requested a refund cause it was their error sending me a company first that did not follow through. I will not recommend CHW. Even though I'm locked in until 2025.

1 year ago

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Ray Nutley, NJ

The air conditioning failed. CMW had a contractor come out ghe day after it failed. The repair/replacement process is still in progress but I anticipate it will be completed in the next couple of days.

1 year ago

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Marion Kohte Riverton, UT

Despite a problem with the first refrigerator guy, they made sure someone else came to see the problem. It’s not quite resolved yet, but the latest refrigerator guy said he’ll be back.

1 year ago

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Dave Bennett Kingman, AZ

I liked the technician but I do not like the company Choice Warranty. I think they are a big rip off and will never recommend them to anyone. I was very excited when purchasing the plan because of the peace of mind I though I was getting. The man who sold me the plan said there was a $65.00 copay and if it couldn't be fixed I would get a brand new compatible item. Well my ceiling fan went bad and it was nothing short of a nightmare. It was finally resolved after about 4 months and then 2 weeks ago my top of the line Samsung washer would not spin and drain so I called for an appointment. Mike from Sears service came out and diagnosed a bad water drain pump. He checked on the part and it was unavailable. A few days later Choice Warranty sent me aa email stating they could not get the part and my washer would be replaced. I was offered a cash buyout for about $340.00 or I could request a replacement. I filled out the form for a replacement and was assigned case manager Lydia C, I called her and she was unavailable and I spoke to another case managed who reviewed my washer features and came back with a whopper offer of $479.00 for a top of the line Samsung washer. The offer was not ever half of what it cost for a new washer compatible to my washer. After a lot of arguing I asked to speak to a supervisor and she said she did not have a supervisor and she was the top person. After a lot of frustration I was realizing that this company is a BIG scam and there was nothing I could do so I accepted the offer and she said she would email the gilt card to Lowe's. I started to search for a washer at Lowe's and fount one on sale for $698.00+tax+delivery+++. After waiting about 2 hours I called Choice Warranty back and the customer service rep said it would take 4-6 weeks to receive the gift card and it was only good at Lowe's which is 40 miles from me. I wanted to buy one at Home Depot which is 4 miles from me but she said that it was Lowe's or nothing. So we've been without a washer for 3 weeks now and have to wait 4-6 weeks for a Lowe's gift card. When I purchased this plan the man said the appliances were covered up to $3,000.00 each and if the appliance could not be repaired they would get a new one. The lady at your customer service said they NEVER get and replace an appliance, The replacement is ALWAYS money for the customer to use to get a replacement. This whole experience has been a TOTAL nightmare

1 year ago

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Me TX

You guys are crooks! You denied an A/C claim. You say leak of Freon is because of rust and corrosion. You wouldn’t authorize a leak test so you have NO clue where the leak is. Tubing is copper and aluminum which resists rust and corrosion. The leak is in a valve which is not rust or corrosion. But you don’t know that because you didn’t authorize a leak test. Tech did one for my so I know it’s a valve leak. Tried the appeal process, stated the facts and still denied. If I could put no stars I would. I work in real estate and I will tell every agent I work with how big of crooks you are. Can’t wait to do an online review of your crookedness.

1 year ago

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Robert Mason, OH

I have been waiting 4 weeks to get my dryer fixed. The washer after 3 weeks was not fixed but replaced. That definitely didn't even begin to replace the replacement and we bought a smaller unit for less money than I paid 5 years ago. A mere 343.00 is just ridiculous. I called to talk to Victoria J and got a Tanya. She was just a dry rug to talk to. I never did hear from Victoria who was supposed to be my contact. The review was not acceptable as I never spoke with Victoria and their was no way to convey this. The Tanya was not a good representation for Choice! Not at all happy with Choice and most likely will not be renewing after being with them for years.

1 year ago

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Joe G Peoria, AZ

My recent experience was with Oliver from Olive Air. His communication was excellent, he arrived when expected and was able to quickly resolve our A/C system problem. I highly recommend him.

1 year ago

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Brandon74 Lexington, SC

Zach from Pass Heating and Air was great! He was on time, thorough, and his communication was excellent. Definitely would recommend Pass Heating and Air.

1 year ago

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Janet Louisville, KY

The last two times I've called, great people have come out and I have been satisfied. But I will never forget that Choice would not replace my hot water heater. They said they did not replace only would not fix it. If it was not fixable, I was out of luck. I had to pay out of pocket plus the service fee. I will never forget the situation.

1 year ago

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Jo Cedar Rapids, IA

I was not allowed to use my own provider without sending in pictures and multiple documents. I had to do that because Choice Warranty could not send anyone out for 3-4 days!!! My provider does not work with any warranty companies because they are notoriously bad to deal with. It was 56 degrees in my house, and Choice Warranty didn't seem to care that my furnace was not working. I sent in all of the information for my own provider to perform the necessary repairs and get reimbursed, but I got NOTHING from Choice Warranty!! I hate this company and will definitely find a new warranty company once my contract with Choice is over. They were terrible. Please post this feedback!

1 year ago

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RAD Taylor Salt Lake City, UT

They took 3 weeks to approve a leaking water heater,. Then they refused a claim on my garage door opener because I did not get pre-authorization for replacing it. But it was an emergent circumstance because I was unable to lock the door and secure my garage and home so I got it done and submitted it after. They didn’t even consider it due to their policies.

1 year ago

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Mary Ramos San Antonio, TX

I purchased a home warranty from Choice about a year ago and it is the best thing I could have done. The sevice they provide is excellent and my policy has paid for itself

1 year ago

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Love420 Washington, DC

It takes way too long for them to find somebody to do your claim and the people that do the claims seem like they are not licensed at all. I think with them having this type of service that they do they might want to include television sets and DVD players and stuff because the stuff that they do include it takes forever for them to get somebody to fix it

1 year ago

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Hortense Stripling Fulshear, TX

I spent hours talking to 4 different customer service personnel explaining a request for garage service and requested one of your vendors that had serviced a garage issue last year. I was told that the system would assign the vendor that accepted the job first. I told them that I had contacted the vendor and vendor agreed to take the job once he saw the job posted on the portal. CHW assigned another vendor and didn’t give the vendor I requested an opportunity to accept the job. I was given different reasons why CHW wouldn’t accept the vendor I had requested. I cancelled the job and asked to speak with a Case Mgr. I was told I would have to call back in the morning since Case Mgrs. were gone for the day. I was given another claim no. by the 4th c/s person I spoke with and said that I would need to call the vendor I requested and that I would be receiving an email confirming the vendor, date, etc. I did receive the email again naming the vendor that I had asked to be cancelled. It is obvious that your c/s personnel did not pay any attention to my request. I have been a client for many years and have had many contracts for all my homes which I pay in full for 3 years when the contact term is renewed. There are many other companies that provide home warranties but I have remained a loyal client and expected better service than what I have experienced.

1 year ago

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Mario Martinez San Antonio, TX

I like that when a service call is made, the response time is very good. I have used them a couple of times, and this last time, I’m getting a faster service response time.

1 year ago

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Blanche Moreno Tucson, AZ

Scheduled service was 5 days after my claim. Ordered parts and rescheduled in 2 weeks. I did receive the parts 3 days after service. It’s to much time te repair

1 year ago

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Elena Kern Hemet, CA

Miles, our sales representative was pleasant, helpful and well informed. We now have peace of mind knowing that our two homes are covered. Thank you CHOICE!

1 year ago

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Joseph Glenview, IL

The last claim was taking care well. However, the previous one was a horror show. I made a claim for an item that was supposed to be covered by my contract. It was a small 2” shut-off valve leaking on a pipe in my basement. I sent photos of the pipe, the valve and the location of it. The contractor that came looked at the valve (you can look it up for who the contractor was if you care) . And asked me for the $75. I told him that I will pay after the job will be done. He refused and asked again. I gave it to him. Then he called his boss and told me we have to wait for an approval from you and his boss. The answer he gave me in about 30 minutes was that you did not approve the job and he have me an estimate of $550. Then the contracting company owner showed up. I asked him for the $75 and he refused saying that the $75 is for tjem coming out. That they get paid from you only $75 and used a lot of arrogant and abusive words to me. They left, I called Home Warranty and spoke to an agent saying what happened. I was told that the contractor wrote the valve was on a pump ??!! that is not covered. I again explained referring to the photos in their possession explaining that actually a pump does not even have valves on it. But they said that they believe the contractor and not me, another word called white, black. When I start explaining again, I was stoped and was told that mo matter what I will not be covered, whatever it is. Then I asked for chat meeting and the 2 gentlemen that called me was less then mice and also said they are on the side of the contractor. At that point I was sure that the Company always find a way not to cover. I am almost sure that the $75 was paid to the contractor twice, by me and the Company. As far as myself, how can I again trust this company. I had to call another contractor and got this fixed for $200. The contract does not say, by the way, that if the job is not don, the customer still meeds to pay the $75!

1 year ago

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Jerome Singletary Cazenovia, NY

I like the fact that home choice warranty offers a rate I can afford. And it covers all of my household appliances, including furnace, hot water heater, water pump, and septic tank. WONDERFUL.

1 year ago

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Cheryl Stricker Duluth, GA

Showed up when he said he would and got things taken care of quickly. Only thing, Joe said he would ask the owners about replacing the fan wire, but I haven't heard back from them yet.

1 year ago

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Cheryl Fischer Las Vegas, NV

I don’t think I should have had to pay the second company another $65! The second tech told me that the garbage disposal was improperly installed by the first tech and it was the reason I had trouble with it again. Please check the remarks of the second company and refund my money!!! If you don’t I will not recommend choice!!!

1 year ago

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Michael Elgin, TX

Service has been okay, but the recent issues with our dishwasher repair leave a little to be desired. Technician visited 2/1 and still no parts to install. Supposedly they shipped the wrong parts twice!

1 year ago

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Dale Tampa, FL

We have waited for over a mont for our refrigerator to be fixed they came out twice and said they couldn’t find the part. Choice was supposed to be in touch with us within 48 hours. We have called numerous times and they keep giving us 24 to 48 hours for our answer Dpoke to a supervisor Lauren and she said we would definitely have an answer by Monday afternoon or first thing Tuesday still no answer called back today they told us 24 to 48 hours again asked for a higher up and she gave us a number that extension was disabled called back again and they said 24 to 48 hour’s AGAIN. Can’t get any answers!

1 year ago

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Wayne Dolan Florence, KY

Like: fast response when submitting a claim. Dislike: Made two $65.00 payments for the same dryer repair, two different repair companies involved, total of five visits. Complete Appliance Service was the best by far, I should receive one $65.00 refund.

1 year ago

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Tamika Harrington Lyons, IL

I am not having a good experience. It was cold when the water heater went out which is considered an emergency, especially when small children are involved. I didn’t receive information regarding the technician until a little more than 36hours after I filed the claim. I am also having to email CHW for equipment status update. Usually my experience has been good, but this time it is not.

1 year ago

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Kim Saint Joseph, MO

If my AC goes out, it need it fixed now, not a week later after going through all of your red tape. I had a leaky faucet. You couldn’t find a plumber to do the work because these guys tell me your company doesn’t pay. If they have to come to my house twice for a 20 minute repair, they are going to charge $170 for each visit. If it can be done in 20 minutes on the first visit, it is a ridiculous waste of time to make them come back. I asked if it was 100 degrees outside and my AC goes out, it has to be fixed immediately. Your process would put me in the hospital because of the heat and kill my cat after waiting for a repairman to come out, send you their estimate, wait for you to ok it, and come back a second time to fix it. Your company doesn’t care that their customer would suffer unnecessarily because of this process. I was told you are not set up for emergencies. There are a lot of home appliances which do need fixed immediately. For instance, would you replace the cost of all of the food that went bad because I had to wait who knows how long to get permission to do the work. I don’t feel safe at all with a company that does not care about the side effects of having to wait an extended period of time to fix anything. I sent in the receipt for the faucet leak I let the plumber fix. He took out a stem gasket and put in a new one all in about 20 minutes. I will be pleasantly surprised if I ever get reimbursed for that. One Choice Home Warranty customer service agent was very rude to me making this whole process too stressful. I want a company that DOES consider major appliances as an emergency needing to be fixed immediately.

1 year ago

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Jacqueline Orlando, FL

My first encounter with Choice Warranty was satisfactory. I recommended to several friends. Since then. The service has been awful. A person who initially recommended me, admitted that the convenience of replacing items was inconvenient to the loyal customer. I paid in full when I ordered the service. He admitted that it was a mistake. It was! My Mirowave could. To be fixed. I paid the service fee. Then they told me they would send me a credit card to replace the Microwave. I have not received the credit card yet. Plus they did not give me much of a choice by just offering me a gift card to a specific store……Lowe’s. Now I have to pay over $150. To have it install. If I ever receive the gift card. I am going to request my money back that I paid in full. You did not honor the contract I purchased. I will put this on every website I can, so no one else will get caught up in this trick!

1 year ago

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James Bear, DE

I dislike the fact that techs choose if they want to fix or replace and replace a 300 faucet with a 42.00 one, still insisting they will take the old one with them. I know very well that faucet could be fixed and they wanted the 300.00 one. For one call, had issues with heating and AC. Scheduler insisted they needed to send 2 different techs, one for AC and one for heat. Did not appreciate i had to argue with her and insist it only be one tech. Plumbing tech was 3 hours late, and i have found other techs tend to run pretty behind

1 year ago

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Miriam Houston, TX

the Warrenty is only as good as the service people. We had an electrician come out to our home for a problem which he was unable to solve. we had an ac repairman come out who found we were low on freon, but was unable to find where the leak was.

1 year ago

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JanGo118 Springfield, MO

I liked the price and the people. However, I found that CHW does not find reputable service people in one of my claims. In the next claim it took 26 days to find a service technician. The technician was very good. The third technician was turned down for claim. I went ahead and had the problem fixed by them. They were very good as well. I didn’t have to wait but a few days for the third technician to show. What disappoints me the most is that I received an e-mail the second day giving me the option of finding my out technician that is out of CHW network. On all three claims. Then CHW expects them to take pictures & state what needs to be fixed & then if claim is excepted I pay out front and CHW is suppose to reimburse me in a month or more time after they have seen the receipts from this out of network technician. So I and the technician are doing CHW job. The reason I took out 2 policies was to cut down on my time and research to get the best technician’s in my area. Everyone so far has come from cities outside my city. I live in a larger city than where the technician’s came from. I would appreciate you checking the quality of people and finding quicker solutions to technicians in the time I post a claim and the time a response is made from a technician. Thank you.

1 year ago

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Cleofas Lubbock, TX

I have an open ticket for about 34 days & the plumber ( Precision Services has come out to my address & has not replaced my recirculating pump, they give me the same story & I have talked to them six times, I need a reliable plumbing co.

1 year ago

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Richard

They are slow to respond with a service man, and then they want the cheapest way out with a quick fix! If they decide something can’t be repaired, then they are slow getting you a new replacement. On top of that you have to go pick the new model out, and you end up paying for part of it!!

1 year ago

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Caroline Athens, TN

We lost our heat at the end of December when it was 3°. The first technician didn't assess our HVAC until 3 weeks later and our heat wasn't restored until 2 mos. Later. So for the coldest months of the year we had no heat and there was no sign of empathy on their part. Towards the end of our contract and before our heat was restored we determined our AC also was not working so we filed an additional claim fo the AC. A technician was not sent to assess our cooling until after our contract expired. That work order was canceled we we were told by 3 CHW representatives that no repairs would be made because by then our contract had expired. They however were wrong. The claim was made during our contract period. CHW is all about collecting money for new contracts. That is where the focus of their business is. However, with repairs they are slow and you probably will have NCC (non covered costs) that can be very steep and leave you wondering if spending $500-$600 on your contract, covering the travel fee for the tecnician and all your NCC if a contract with CHW is worthwhile. I DO NOT recommend CHW.

1 year ago

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Sabrina Husain-closs Virginia Beach, VA

The service is appalling. We signed up had it for a month. The first claim we made was denied as they said our AC was already faulty prior to signing up. How would I know the AC is not working if we did not have it on in the winter. We cancelled ended up paying 75 to the technician sent out and they took an admin fee. The technician said the whole thing needed to be replaced and so Choice said no. We since called another technician who fixed the AC at a great price and said choice is a scam and so was the technician they send. Do Not Get a Warranty with Choice. The reviews are lies. Disgusted Ex Customer

1 year ago

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Edwin Guidroz Katy, TX

Have had the best experience with Choice Home Warranty. The technicians they send for the repairs are top notch. My previous home warranty company was absolutely terrible.

1 year ago Edited May 8, 2023

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Shelby Lawson Urbana, IL

Very slow to assign anyone to my tickets, good thing they haven't been urgent. Also denied my claim on my dryer because there hadn't been enough time for that damage to occur, but its an old machine and I had confirmed when I bought the home warranty that they would cover stuff like that. The reps I talk to online have been generally rude. Feels like a scam honestly.

1 year ago