Name: Choice Home Warranty
Rating: 3.8

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Linda A Russell Republic, MO

I was told by customer service that there was only a10 day waiting period when I transferred to my new home! Nope, 30 so I suppose I get an extra month added to the end of the policy, right?

2 years ago

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Robin Loe Albemarle, NC

Was told my appointment was from 11 to 3 on Friday. CAlled Diamond Garage and they said not till the following Wednesday. Had scheduled time off work to be here. Not happy with Choice not covering repair. Had to pay 85 dollars and then had to pay for an all new garage door opener. Not happy!

2 years ago

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Gayle Simon Elkton, MD

I often find that Choice advertisements are full of promises that are not in the customer's contract. New customers are promised that any thing covered will be replaced but this is not the case!! For instance, they will not replace items if they feel it's too expensive. However when called as a new

2 years ago

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Tom Boyer Dayton, OH

(1) Do not appreciate long standing customers. (2) Does not recgonize repair of something that is not working 100% could save major repair in near future. (3) Attempts to schedule repair when they have no right to do so which causes confusion to customer. %

2 years ago

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C Jircik Cedar Lane, TX

1st claim did not realize that you did not replace with a equal value, only tub size (washing Machine). 2nd claim, more to do with choice of vendors, have been with a double oven because the vendor keeps canceling repair date. Have the parts for almost a month

2 years ago

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JEMI ANKLESARIA Fort Myers, FL

I like the Insurance company to do what they promise to do. I expacted Choice home warranty to replace my Non-working appliance and not pay me off a little amount that is not even close to it's price and tell me to go and buy another appliance with that small amount.

2 years ago

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David Strauss Colorado Springs, CO

Only my second claim and they did not live up to their contract. They claimed my issue was not covered under the contract until I had to screenshot and send the exact portion of the agreement. Then they sent out a technician. After the technician identified the issue visually and verbally, the technician waited over 45min. for verbal authorization from Choice Home Warranty. The technician could wait no longer and had to leave for another job. Later I receive a message on the CHW portal, the technician found no faulty mechanical failure and not replacement needed. I then had to contact and pay for my own plumber to replace a bad Pressure Valve. Do not trust CHW. .

2 years ago

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Malcolm Williams Temple, TX

Last year I had a pool problem. You could find anyone to pick up the job so you said I could find my own person and be reimbursed. I found someone to replace my pool pump. It cost me around $1,200. If you asked how much I was reimbursed and you said zero dollars you would be correct. No money and no explanation. last month my AC stopped working I called and you contracted a company to do the repair. After a week or so when no one showed up I called back and was assured someone would fix my ac. Again no one showed up. I called back today and you contacted another company. I'll see if someone shows up.

2 years ago

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Carol Martin Blairsville, GA

my dryer (gas) quit i called they said give them time to locate a repair man after a week i called they still had no one they were having a problem locating one i said sears trucks r allways around they contacted them they came out they tried oreded one no langer averable but tried another to make it work but it diden't now it's over 6 weeks i call give them more time we have only one laundery mat my husband is a disabled vet i am cancer (colon) disabled i haved called for two more weeks they say they are still trying to decide what they r going to do to day I asked to speek to a manger they got one she said what is your problem there is nothing can be done said good by and hung up this is causting us money and we do r laundry & thaking wet to dry I have never had any problems before but I do now I did say to the preson I am thing there should get compsation that when she hung up or get this fixed now as I said we r retired I have been trying to be paticent but after today I am really getting upset u have always been very helpfull please help us thank u so much have a blessed day

2 years ago

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Harold Eddie Owens Andrews, TX

The hype of getting me to join to the point of actually using the services was just like night and day, when I actually truly needed the services of my air conditioner being looked at in 110 weather it took a week and then I had to call the company to find out what was going on and then all of a sudden everything become a priority. And wants the technician got on site and did his job very properly and professionally the whole time I felt like a bad person for using the services for his scrutinizing as choice was to help me restore two pounds of freon in my system. 2 lb! I paid more for the services of a year than what it was going to cost to recharge my system and get me and my family comfortable. I guess in the end as the customer I was guilty of being wrong and not needing the services until proven innocent and needing the services. Definitely would not recommend this company for anyone who lives in West Texas.

2 years ago

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Alice L Kettle Arlington, TX

I thought Choice was very responsive with plumbing and electrical items. However, when it came to my air conditioning system failing, I was found to be at fault and Choice did not cover ANYTHING on replacement. I have never been exposed to a worse experience with no communication with Choice in a 2-week period when temps were over 100 degrees and I had no air conditioning. They didn't even join the 15-minute meeting that was scheduled a week in advance. Right now, I regret that I paid for a 3-year agreement with Choice, and I'm only halfway through it.

2 years ago

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Marsha Cornville, AZ

I've had a leak in my bathtub faucet since April 2022 and it still isn't fixed despite it being reported by me on 2 separate occasions and 2 different work orders. Although the repair was set up by Choice, the plumbers on both occasions did not show up or call to explain why they didn't show up. Instead I called them and they indicated that Choice doesn't pay their bill on services rendered by them. .

2 years ago

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Michael Des Moines, IA

They called the people but the people never showed up and had me stay here all day instead of letting me know that nobody was going to come. So they never showed up so they went out and found me somebody else so that was good.

2 years ago

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Irean L Rae Las Vegas, NV

Choice Home Warranty has been honest and professional when I have had them come for concerns and repairs. Up front and cost effective. reputable with my

2 years ago

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Tracy Moses Steger, IL

When making a claim it was fast and easy and they had companies reach out to me within 24 hrs. And my deductible was fair for the package I purchased.

2 years ago

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roger a rardin Reynoldsburg, OH

been with choice 3-4 years needed sump pump repaired ,i paid xtra for coverage,limit one sump pump,i have 2 so told him i will cancell and hook up with another company ,they said ok so i did new company will cover 2.less per month less for repairs

2 years ago

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Susan Stauffer Irving, TX

We've had a couple of claims and typically we have issues with either the claim being covered, or the company assigned never shows up. When we contact Choice, we are told a company being assigned to our claim is not guaranteed.

2 years ago

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Lola Barree Dallas, TX

Prior to 7/29/22 it would have been 5, but rcently I have had 2 claims in , one I ended up resolving myself when they told me about the Reimbursement Process, the first claim submitted is still unresolved. When I spoke to the technician, he said that my claim was not a priority because he is looking for a switch.

2 years ago

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Sandy Reiling Pine Island, MN

First time I had a problem with my central air I emailed a claim. Didn't hear anything so after 2 weeks I called a A/C service on my own they came out fixed the problem and I paid the claim out of my own pocket. Technician had part on his truck. A month later A/C went out again on a Friday afternoon. I called in a claim and said I did not want to hire my own technician. Got an email on Tuesday afternoon saying a contractor had been called and appt was scheduled for Friday. Luckily my son was able to diagnose and fix problem on Saturday. f I would have waited for Choice Home I would have been without A/C in 90-degree heat. Is this why I pay 43.00 a month? I have other more worthwhile places to put that money. Just sign me as ANOTHER unsatisfied customer !!!

2 years ago

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Karen Jimenez

Long time to pay for replacement appliances. You do not pay anywhere close to replace the appliance. I paid 85. It was decided not to repair my dishwasher You sent us 243. Seriously considering if your home warranty is worth it. ☹️

2 years ago Edited June 7, 2024

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Ruby Dusek Katy, TX

The warranty people were good to work with but the company that did my actual replacement were extremely hard to contact . I usually had to contact the warranty company who would then contact the technicians for me.

2 years ago

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Del Doerr Las Vegas, NV

So far, I've had one issue, and the response was very quick. When you live in Las Vegas, and your A/C goes out when it's 107 degrees outside, you need a quick response.

2 years ago

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Cynthia Smith

I love Choice Home Warranty. Whenever I have and issue, I file a claim and help is there. The work with great service companies. Service is always prompt and done right.

2 years ago Edited January 10, 2024

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Gloria Young Lake City, FL

I filed a claim, the contractor came; the past was in backorder. We didn't hear from Choice or the contractor until the part arrived. The contractor didn't answer our calls and messages. The issue was finally resolved this week. It took almost a month but we would had appreciated some type of communication in the meantime.k

2 years ago

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Stephanie Perry Norfolk, VA

Have had a plumber many times for same problem that was never fully solved. Last time service was refused and I thought those plumbers seemed to know more what they were talking about. Also, I gave more problems with than what was written so the plumbers were not not able to address all of my problems at once

2 years ago Edited January 10, 2024

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Aurelia Las Vegas, NV

CHW is always responding problems encountered in our house on time that are covered in the plan. We have been with this Company for many years and we haven't have any issue yet.

2 years ago

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David Chapman Chester, VA

I like the response I have been getting since my first experience with the microwave replacement. Easy to place one’s repair need on line and the response time is quick. Which you rarely find from companies today.

2 years ago Edited January 10, 2024

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Galen Olmstead Virginia Beach, VA

It didn't seem like the agent's I talked to didn't understand my problem and so I asked to speak to a supervisor. I was told the supervisor would call me back in 24 hours, but I never got that call!! After that I called back after that at least times before I finally got help. I will definitely look for another insuring company when my policy expires.

2 years ago

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Joel Shane Brielle, NJ

My air conditioner stopped working on a 90 degree day. Since a technician couldn't be found, I was given choice to find my own. I had already taken this initiative and found someone who could repair the A/C before choice got back to me. For reimbursement choice wanted pictures from my technician. He was already done and gone. I think choice should reimbursement my full amount of bill without all the back up that they requested.

2 years ago

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Jerry Voight Austin, TX

We have had two issues and both times the companies they used were poor in customer service, unwilling to work schedules as needed, had poor tech the 1st time on ac and poor company altogether on hot water heater. Choice's reps were nice and shows great customer service but results did not match our expectations. We have replaced 3 ac's counting this one, and the end is not in sight as of tonight and its been 10 days. Our other 2 units were replaced 1st call to last and completed changes in 8 days last year here...and 9 days the other house.

2 years ago

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Elaine LeVecci Las Vegas, NV

Choice denies expensive claims and lies about what the tech said the issue was in order to benefit the company and not fix the appliance. The agents and appeals people sound very insincere as if they've heard all of these issues before, very unsympathetic, and just want you off the phone and offer no assistance. The appeals process is awful. To have to set up an appointment to speak to someone 48 hours later who doesn't care to help you anyway, is the worst. Hopefully it's not your AC unit in the middle of summer, because they don't care and you'll have to pay full price for repairs. I will be suing Choice for their deceit.

2 years ago

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Bobbie Humble, TX

When I put in a service request they came out right away, most of the time within a week. When my dryer went out they got it back up and running with in two weeks. They had to order a part so that's why it took a bit.

2 years ago

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Daniel Sumter, SC

Sometimes it takes a little while to get in touch with them. When the air was not heating they came out and fixed it fairly quickly, I think within two days, and that was on the weekend.

2 years ago

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Morris Grayson, GA

Overall experience has been very positive. The last time I had some problems with my AC it was very hot and they came out right away. I highly recommend them.

2 years ago

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Roger Arlington, TX

The gentleman that I spoke to was very aggressive. My air conditioning was down, it wasn't actually getting cold and so I contacted Choice Home Warranty and they sent a great individual. He came and the work was not completed but they did get the AC going.

2 years ago

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Adnaan North Las Vegas, NV

My AC wasn't blowing cold air and, and when I called them they arranged everything within twenty four hours for someone to come by take a look at it and fix it.

2 years ago

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Denise L Rawls

It's a good feeling to know I have this warranty in place; in case of any household repair needed, that the policy covers. I live alone and am not a handyman per say.

2 years ago

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Louis Lopez

This recent interaction was definitely a 5 star as it pertains to the technician that handled the service issue. Past experiences have not always been so, therefore over-all I rate it accordingly.

2 years ago

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Penny Cox

My stove in the kitchen caught fire June 10th, 2022 and today is July 17, 2022 and its still not fixed or replaced. They sent a gentleman to my home and he saw the problem said he would order the part or maybe get it replaced. The oven caught fire as I had a rost cooking. I shut the oven off thank goodness I was home and it did not go any farther than the stove. Well I've been waiting on the stove to be fixed. Was told that the part was in and he would be at my home July 11 at 10am to fix it. No show and I've tried to call several times by leaving a message and no return call. So no I'm not happy!!!

2 years ago

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Sheila L McClain

Customer service is horrid. Following Hurricane Sally I lost power. When it came back on 8 days later there was a power surge that fried my microwave. The lady I delt with just added onto the trauma I was dealing with. She offered me$100 for an over the oven relativaly new microwave with lights and vent fan. I shopped locally and they were all gone and it would be weeks to get one. I went out of town and finally found one at a good price of $319. I went around and around with this lady and finally she offered $245. My AC was having problems and I called and was told if it needed replacing they would pay $3000. When I purchased the 6 year plan I was told they would cover all costs. I was sold one plan and in actuality it wasn't anything like what I received. I have had home warranty plans and never gone through this much trouble. Unfortunately I am stuck with them for the 6 years.

2 years ago

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Anonymous Great Falls, MT

They seem to avoid the actual question that I have. I am currently trying to work with them on my air conditioner and they originally quoted out on their network and the company they found just came out and I told him what I needed and then I was advised that the company they sent was no longer part of their network. So I went with the original company and it's been almost a month and we can't seem to give them the information they need on how they want it broke down because of repairs, they keep asking for more detail. I just think they make it really difficult for companies to want to work with them.

2 years ago

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Patricia Myrtle Beach, SC

They were very kind and they helped me to get what I needed done. I needed to replace my AC unit and they were able to do that with very low cost of money.

2 years ago

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Venkatasuresh & Pavani Downingtown, PA

I already recommended Choice to a friend. I had an issue and someone came out and he saw the issue immediately. And he already scheduled a follow up appointment.

2 years ago

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D Nolensville, TN

I've never had a problem, they have been available every time I have called. I called in the morning and they sent out a plumber so everything was good.

2 years ago

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Angel Longwood, FL

The time I had to use my warranty was when I had to have people come out and fix my air conditioner and then I had to order a new one. I just think that they don't send out the best but I did find one that I really liked and they were able to change it out for me.

2 years ago

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Tracy Alailima Saint Johns, FL

I had an issue with my air conditioning and they did not have a technician to come out so they offered the reimbursement option. I am still waiting to be reimbursed. The company that assisted me does not provide itemization in the fashion that is being requested post instalation and CHW has not made any advances to repay the out of pocket expense. There are basic google options that provide the details they are seeking and even if they came up with a breakdown that aligns with my region that would be acceptable however they are offering nothing and that shows that they are nit customer oriented at all.

2 years ago

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Iris Thompson Clinton, MD

I am a new Customer and I wasn't approved for any claims. The claims team didn't work with me to dissolve the issues. I paid out of pocket for a new water heater for my first claim denial and after 6 months, I was denied again and I have to pay out of pocket to repair my air handler leak. I also paid in full for my year contract and I paid 2 service fees without receiving repair. I hope I don't have anymore appliance issues because I don't have confidence that CHW will approve my claim. I should feel secure with a home warranty, but instead, I feel ripped off. I asked to cancel my contract, but that will be a $50 cancellation fee. More money out of my pocket. This is an expensive lesson. I will never buy a home warranty. I'll pay out of pocket for repair because it'll be cheaper and I won't have to stress if I get denied for a claim after paying for a warranty. I think CHW will deny any claim that will cost them over $50. BUYER BEWARE!!!!

2 years ago

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Alyssa Indianapolis, IN

I have had home issues starting in January when I moved into my home. I think only one issue has been fixed and has not gotten worst after this whole time here (washing machine). When I would try to reach customer service they would give me the run around until I got ahold of Lauren K's number. But what is ridiculous is my realtor team had to call before I could even get a person to communicate with me. Hilltop plumbing came out and butchered the job of trying to fix my ac. The customer service guy was rude and yelling and chewing in my ear and screaming at his technicians if they were coming to my place. The guy showed up like 30 minutes late making me late to go pick up my daughter from school. Later upon his leaving he social media requested me which was unprofessional. He then came back to finish the job and caused my ac unit to start leaking causing another issue. Then Final Touch came out to fix my sink. I saw him tighten and he advised to put a fan down to dry the spot and sprayed mold spray. Days later and the spot has now covered my entire floorboard and black mold appears to me growing. When I went to him about it he was nasty with me and told me since I saw it leak one time from the left basically it wasn't his problem bc he fixed the right side. My thought I is it's the same unit, a sink, what does it matter what side you did. Please ethically fix it! I'm disappointed in the venders and the excessive times I have to pay service calls bc they say it falls under another category. They take advantage of people who don't know what category it is so we pick what we think sounds like the problem only to have to pay to have an issue fixed that was supposed to be resolved. I am a single parent getting no help and cannot afford to be doing this. Going into the next year I won't be partnering with Choice again.

2 years ago

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Jerry Lee Mc Kinney, TX

I have had Choice Home Warranty for several years. I have made 2 or 3 claims. All claims have been easy to deal with. The problem has always been fixed.

2 years ago

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Jeanne Parker

My first experience was stellar almost the whole process. The automated system didn't understand my request so improperly scheduled an appointment. When I spoke with an individual, he straightened everything out and got me on my way.

2 years ago Edited January 10, 2024