Xfinity Reviews

Is This Your Business?

3.3

star star star star_half star_border

62 User Reviews

5.9

Overall Score

Compare

3.3

star star star star_half star_border

62 User Reviews

5.9

Overall Score

Compare

border_color Write a Review

Summary of Reviews

Star Rating

3.3

star star star star_half star_border

62 Reviews

Review Breakdown

5 grade

34%

4 grade

21%

3 grade

11%

2 grade

10%

1 grade

24%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_border star_border

Trustworthiness

star star star star_border star_border

cancel

star star star star star

Bob Littleton, CO

Surprising comments on customer service. We have the quad package including home security. Both techs showed up early in the window. I was called several times prior to the appt time. I was called after the installation to check on both the service and techs. My phone call to request this service was met by an excellent phone agent who explained all the features and costs. So far, no false alarms. Phone app is simple and informative. My one concern would be if we lost power, the system would not work. Maybe we got lucky but my brother has the service as well and is pleased with the customer service.

7 years ago

star star star star star

Linda Polovchik

I've had a Triple Play package and Home Secure for over a year. Great customer phone service. Great installation of all equipment. Everyone was very clear with explanations for cost and services. Prices are reasonable compared with seperate satellite tv service, internet service and landline. In fact my rate is less now including the Home Security plus more premium channels. You will need to call and check packages and prices when your contract expires, though.

8 years ago

star star star star star

John Brennan

I've had the full package for over a year now with no issues. I love that this system (and additional add-ons) are wireless. Easy to install myself and no need to run wires all over my home. I have noticed my camera going offline once or twice due to an internet tweak but it reloads itself quickly. I had to call customer support once while getting used to this system and I was taken care of quickly and efficiently. I am very satisfied with this service and highly recommend it to others.

8 years ago

star star star star star

Stephen Alexander Etowah, TN

Great company - great customer service. Great product, too. I see other reviews bashing them but I have been completely satisfied with them. If you are displeased with their service for any or no reason, you have 30 days to cancel the service without further obligation.

7 years ago

star star star star star

Robert Rootes Bestselling Author Fredericksburg, VA

Who knew home security was as easy as having Xfinity for your home network. They have branched out in a lot of ways, but home security upgrades through Xfinity is as easy as a phone call. I was skeptical. But I had all the questions answered and while it was a long wait to get the home installation for the system, it was worth it. You can get a variety of different cameras and motion-activated supplies. You can go big or small. We had a modest budget and chose something small. They have packages to add to your existing online account.

3 years ago

star star star star star

Mike Ika West Valley City, UT

Xfinity really makes it easy with all of the different services that they offer. I was skeptical at first about their home security system, but now I love it. The mobile features that I can access from my phone really help give me peace of mind when I’m away. The technicians were great when they installed all of the equipment. They were patient and polite and did a great job explaining all the features of the system.

5 years ago

star star star star star

Bev Holliday

Installed about a week ago. Love it. First time video security and I just look at monitor, or cell phone, of TV and know all is well. Very happy. Installer Tony Ewing did a fantastic job.

8 years ago

star star star star star

Tara Gillispie Charleston, WV

I’ve used Xfinity internet for years and have always been very pleased so I added the home security option this time and so far I have not been disappointed. It is much cheaper than the competitors. The no contract option was a huge bonus.

3 years ago

star star star star star

thomas Lovin Duluth, GA

I had to have Xfinity for cable and internet once I first moved into my apartment. I like having everything the same brand so I decided to get Xfinity home security. Now I can see my apartment, have alarms, and watch my cat play with his toys.

3 years ago

star star star star star

Shalon Johnson Minneapolis, MN

Amazing company. Majority of the products in my phone are Xfinity products. The service has always been stellar and perfect. I have never encounter any issue. If I ever did, the customer service has always been prompt. I have the security cameras installed around my place and it makes me feel safe knowing I have 24 hour surveillance.

3 years ago

star star star star star

Fernando Chicago, IL

Xfinity is the best security system I have had. I have had others that go off for no reason and would make funtion. Xfinity works great, their cameras give me a clear view and I feel safe having it.

3 years ago

star star star star star

Sarah Ava Salt Lake City, UT

Xfinity has been our home security provider for the past couple of years and they’ve been great. Had it added as a promotion and even after that ended the price is affordable and the service is great.

7 years ago Edited September 14, 2021

star star star star star

Samarra Miller Tampa, FL

I had this as a bundle and it was good they came and installed it. If it goes off the police come to check up on your house and the price was good no complaints here.

3 years ago

star star star star star

Laura Mccall Marysville, CA

We got the security package with our internet and TV. It did a amazing job making me feel secure. Customer service was always really nice when I'd have to call...

3 years ago

star star star star star

Sara Smith Riverton, UT

We have had xfinity for quite some time and have not had any issues at all. When there was thought to be an issue calls were made to us and everything was squared away.

5 years ago

star star star star star

Eric Smith Riverton, UT

Great options available and I like that we could bundle so many products with them that it helped with pricing being lowered also. Their set up was quick and easy.

6 years ago

star star star star star

Joyce Byron, IL

Have cameras on all areas. Loved. We were out of the country and saw our home and temperature. Love it. No problems.

7 years ago

star star star star star

Robin Adams Seabrook, TX

I can see everything that is happening in my home and yard at anytime. They are prompt on checking on me if something happens.

3 years ago

star star star star star

Liz Littleton, CO

Xfinity is amazing for our second home. They are impeccable and really helped us understand our system and how to use it.

3 years ago

star star star star star

Russell Vastine Aurora, CO

Was able to bundle with my internet and tv to get a discount and everything was installed easily and quickly.

3 years ago

star star star star star

ramesh pothuru Morrisville, PA

easy to monitor, online & offline alerts, remote monitoring, door & window sensors.

3 years ago