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Xfinity Reviews

Is This Your Business?
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5.9

Overall Score

Star Rating

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3.3

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62 Reviews

Review Breakdown

5 grade

34%

4 grade

21%

3 grade

11%

2 grade

10%

1 grade

24%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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William Emrich Kokomo, IN

I have not had any problems with my system. I have a dog, and unlike my previous SimpliSafe sysem that accommodates pets by turning their motion detector upside down, the Xfinity motion detector will not work properly if turned upside down according to the install tech. Further, same tech advised against the Xfinity camera and suggested the Nest camera. Problem, the Nest camera cannot, at this time, be integrated into the Xfinity system.

6 years ago

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Stephanie Anderson, IN

They were the first home security company I went with when we moved out of state to a new home. Not knowing the neighborhood since we were new, we also have young kids, and my husband starts work between 1am-4am, I felt more secure having a security system. When ordering our internet and television we saw they also offered home security, I ordered that too! I loved the security tablet they gave you ..you can arm, disarm, watch cameras, set schedules, etc..If we had it set to arm away, if we didn't type in passcode within a minute they would call and then call police if there was no answer or if you answered the wrong security question. They were really fast at responding, that made me feel so secure..What I didn't like is, they only allow so many windows and doors which aren't many and to add more, the prices are High. There are definitely much cheaper competitors out there but you also get what you pay for..if you want fast response time and save a few bucks if you have internet or TV with them, go for it! I recommend.

4 years ago

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Vinny G. Santa Clara, CA

The equipment is subject to reset because of the internet connection required. Would have been better if they had a cellular backup. Video Camera monitors will not stay in monitor mode and require frequent resetting to show the screen and not the menu.

8 years ago

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scotty Inver Grove Heights, MN

Xfinity home security has a lot of great features that also tie into your digital package and if you have Internet TV you can use a lot of those features right on your TV which is very cool and the customer supports very fast knowledgeable and they can service your security system remotely

3 years ago Edited May 16, 2022

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Myken Salt Lake City, UT

We feel safe with our Xfinity Security System. It's easy to use and puts at ease knowing we are safe when we are home or away. We do wish it were more affordable. It seems expensive but were willing to pay it for peace of mind.

5 years ago

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AK Riverton, UT

Just got Xfinity home security this year. I like hearing that "ding" any time a door opens or closes - I like knowing what's happening in and around my home. We only got it because it ended up being a good deal when we bundled the internet/tv/etc.

6 years ago

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Brittany Wilkinson Herriman, UT

I have enjoyed Xfinity Home Security. I love that I can see who is in my driveway when I am not home. I feel safer having home security and confident in my security system.

6 years ago

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Eva Salazar Lubbock, TX

They are pricey but they are worth it. I have had Xfinity home security for over seven years and they have updated their equitptment at no extra charge.

3 years ago

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Noureddine Lalami Oakley, CA

Strong company. Good product and support. I only switched because it was a bit pricey. There are a lot of new and more competitive security companies.

3 years ago

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Victoria Mcculler Jacksonville, FL

Awesome security options! Rather pricey however it goes for market price. The options of surveillance are diverse and awesome coverage.

3 years ago

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Gerald

I have had the had the system system for over a year, and no problem. The installer was very good.

8 years ago

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Triedit Humble, TX

Good experience with xfinity. No high upfront cost. Monthly fixed price that can be combined with other services

3 years ago

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Jim Lowers

Everything working well for us, I triggered it once and they called immediately

8 years ago