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Xfinity Reviews

Is This Your Business?
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5.9

Overall Score

Star Rating

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3.3

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62 Reviews

Review Breakdown

5 grade

34%

4 grade

21%

3 grade

11%

2 grade

10%

1 grade

24%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jen Paxman Lehi, UT

Xfinity had great coverage, accept when it was windy... and where I live, it is windy a lot. Although, I feel like it is very overpriced when compared to other companies in the area. We continued to call the company to ask if there were any promotions or anything so that we could stay, but they told us that none were available. As soon as we cancelled and switched companies, they immediately contacted us and offered us some promotional deals. It was very frustrating and felt a little dishonest. We won't use Xfinity again.

6 years ago

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TGM Burlingame, CA

Xfinity home is not easy to connect when I'm away from home. Connecting to live camera is also very difficult most of the time & besides it has about 7- minute picture delay . Its ads shows beautiful footage but in hindsight not so. I regret renewing my contract. Comcast always finds a way to charge you beyond what is agreed upon & it's not easy to argue & never once I won my point. I will never, never, renew my contract again, over my dead body.

8 years ago

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Ronald Sanders Nashville, TN

Had the system for two years to fulfill contract. Kept equipment except for console since I paid for it all, but I can't use cameras at all without console! Good service while I had it, but cancelled to save money. Poor ratings make me fearful to re-start service, although I have all surveillance items. What's a person to do?

7 years ago

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Sirdriz77 Fairfield, CT

I had this security system at my old condo. I choose it because xfinity was my cable provider and it seemed easier to bundle. The system itself was ok but the customer service was lacking as you would usually expect from a cable company. Not horrible if you like the convenience of bundling with cable but there are better options available

3 years ago

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Lemarchand der Flabbergaster League City, TX

The general position for Xfinity is that they are way too expensive and they charge you for every little thing. The security system is better but it still costs too much. I’m seriously considering going back to ADT.

3 years ago

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Faith L Kalamazoo, MI

It honestly wasn’t the best, but they were helpful when I needed it.

2 years ago

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Christopher

Decent for the money. Took a little time to get figured out but could be better

3 years ago