Xfinity Reviews

Moved from ADT to Xfinity home security. Was in the shower one day my alarm went off...false alarm that scared me. My doors and windows were secure. The internet lags and does not catch if someone leaves until after you arm again. I am trying ring alarm when this Xfinity promotion is over. Which leads to another issue. I entered into a promotion that if I cancel before the end of promotion date I have to pay an early termination fee, however, Xfinity entered into this same promotion with me setting the cost, and my bill has gone up thirty dollars since I got the promotion. Why doesn’t xfinity hold to the promotion cost? They say the sports fee (I don’t watch sports) went up. I pray another company comes in for the working people of America and makes xfinity go out of business like Redbox did to Blockbuster!!!! Xfinity does not have fair service. My price should not change if we both agree to a promotion.

I had the complete bundle TV, Internet, Security and phone This is the worst company to deal with, the customers service is the worst that is when you can understand them, they promise you that they would correct the bill which is always wrong but never do, The TV service is always going out when your watching your favorite shows and when the alarm system goes off prematurely and the police are called in my county in Florida there is a $25.00 fee from the police if they answer a false alarm call. The phone and internet work fine but the charge for all the services is very high even when bundled and you are forced to sign a two year contract and when it over the cost sky rockets. Oh did I mention when the alarm system was installed which was only windows and doors sensors and one motion detector I had to give the installer a check of Three hundred dollar for the equipment which I had to return when I cancelled the service. This company has a monopoly in my area it is the only company I can deal with for most of these services and the Public Service Commission has no control over them.

Since my husband died I had a thief so I got xfinity security along with a bundle pkg. Don't ask me how but my thief is still getting in! I've changed the locks twice along with my code and things are still disappearing. I had them come out and check the system to make sure it's working right and they say yes so you got me. I can't cancel becuz of the fees so I'm stuck and scared being alone! Also they broke some stuff during installation n I found by my bedside my mini urn all knicked up along with other stuff under my bed that they knocked off moving stuff around. I was pissed and down in basement they stepped on my Halloween stuff n broke my huge pumpkin. They never said a word to me n left a big mess everywhere. I called an they gave me a 50. Credit whoopie

The equipment is fairly cheap. The display monitor has a hard time keeping connected to the cameras. If you need help from tech support, plan on a few hour to get through to an actual person to help you, Not very easy to work with.