Xfinity Reviews

I’ve been a customer with Xfinity for 4 years and I’ve always loved their home security bundle with the internet. It was cheaper and it made me feel slightly safer while in college. My husband and I recently bought a home this year and decided to continue these services at our new location. That was our mistake. Our technician, C. W, came out to install our home security and I was taken back when I noticed our new package only came with 3 sensors (the cost being more than our previous home with 5 sensors) along with a motion sensor (something I voiced SEVERAL times both over the phone when scheduling the appointment AND IN PERSON to the technician) that I did not want nor need as we have pets. The technician told me that it came with the package as I kept asking if it was possible to substitute or get credit for the device we would not be using. In the end, I was told that I couldn’t however after reviewing the contract it clearly states that “the buyer may be able to substitute door and window sensors and motion sensors as needed at the time of installation at the buyer’s request.” Well I called xfinity today and they told me there is nothing they can do. I’m unable to switch the device out because it’s been in my home for longer than 30 days. (It’s been 39 days) Which I get only I didn’t realize I had the ability to SUBSTITUTE my equipment out (because the technician told me that I couldn’t) until reviewing those documents today. Xfinity is very lacking in customer service and clarity. The man who serviced our home was the opposite of personable. He did not have a larger iPad or other device to show me the contract. Everything was signed for on his phone and it felt rushed. Even after signing, the page would immediately scroll down so I couldn’t read the small print. When I called to complain about the issue today, that being that I’m paying more for less devices, one of which I will never be using and frankly would like to replace as I asked before, I was told by Mark that I now own the device and there is nothing he can do. So a technician installed something I did not want nor need, lied to me and told me it was included therefore I had to have it without substitution, and as a result I have to pay $360 for this device if I want to cancel (because he installed it after I told him NOT TO) on top of the $110 early cancellation fee. They’ve officially lost my business for both homes. I would have settled for an exchange on the device but paying $360 for the motion sensor because it’s been in my house for 9 days longer than their “free-period” is ridiculous. I’ve been a loyal customer for 4 years.

I had my first appointment to install the security system on 5/23. After they missed this appointment by several hours i called them and asked what happened. I was told that there was a glitch in the system and my appointment information was never sent to the installer. I was upset but rescheduled for an installation on 5/31 and was assured that they would be here promptly at 730. I called Xfinity at 1000 and was told that they could get someone there sometime. This is a completely unacceptable service. Then the person on the phone attempted to sell me on a cell phone plan when they couldn't even meet my security needs. Stick to cable and internet so far I'm completely unimpressed with everything else and will share that with everyone i know. If i could give 0 stars i would

Pros: The mobile app is done well. Event logging in real-time. Internet + cellular based. Cons: Frequent FALSE ALARMS due to delays in sensor communication. After a handful of those, how are you supposed to know when a real event happens? Pointless if you can't trust your system. - When I scheduled an appointment to fix it the first guy pulled up in the van, walked up the steps, turned around and left. The 2nd time, they sent out TV/internet techs with no clue or equipment, and the third time they put in "stronger" sensors which worked fine for a few months and then started triggering false alarms too. AVOID XFINITY anything!

I tried to bundle my cable, internet and security system through Xfinity. They never showed up for their appointment. When I called, they told me I had cancelled my appointment. WTF? I sat at home for a 4 hour window, then sat on hold getting passed around for another hour to get this info. Then, next month came the bill. They had billed me for everything as if I had the system!! This was a $900 charge mind you... When I asked for a credit on my account, (I wasn't going to pay for an appointment they couldn't even bother showing up to) it took the 5 months!!! My account got put on hold, spent up to 10 hours on the phone with their incompetent customer service who all promised me it was going to be taken care of, only to find out the next bill that it was still there! I was charged fees for a late bill on top of it all! This company is a joke no matter what service you get through them. Go else where. if you google Xfinity (Comcast) you will see that they rate as one of the worst companies for customer service. Couldn't imagine what would happen in a real emergency.

I have the full package cameras, motion sensors, door alarms and regret every second of getting this system through Xfinity. We have had them at our home over 30 times in a 4 month period, the equipment keeps resetting, the cameras go offline daily and if the alarm is set off they only call if it continues over 2 minutes. I have had Brinks, ADT and Monitronics and find this to be the weakest security system. Remember your cameras are running on your wifi so if you have a weak signal or it goes out so do your cameras. When using the phone app when it does work is great when it doesn't Xfinity tells you its for convenience not a necessity, to use your keypad. You have to buy each camera out right for around 200.00 each. Research before you sign this contract. What is disclosed is never what you actually get. This has become more of a headache than a sense of security. I can't wait for my contract to be over and put this mini nightmare behind me

I have spent three hours over 2 days trying to get an appointment for a technician to fix my home security system. Xfinity is unresponsive, have a list of things they want you to do when it is obvious some of their equipment is not working properly. Only under threat of termination did they agree to send a tech in a week and charge me $49. Till them I have no security and a beeping noise that goes off every three minutes. Can't sleep they don't care!!

I am an Xfinity customer for over 20 years and decided to add home, then moved it to self monitoring. Self monitoring is terrible. They shut down the app, and the only thing available remotely are cameras, not sensors or anything else. They even shut down the weather on the main pad, lol! Additionally, their Home customer support is definitely outsourced. Xfinity home isn't even listed in the automated phone menu. You have to pick a different tech support (such as cable) and ask to be transferred. when you get to them, its the worst Xfinity support I've dealt with over these many years.

Have had these guys for three years due to lack of options of internet and security in my area. HORRIBLE!!! Since day one my touch pad would continue to say "connecting to camera" and "failure to connect to camera". We've had technicians come out a dozen times a year and nothing changes. We're paying over a hundred dollars a month when we can't see what's going on 2/3rds of the time. Yeah, feel real safe let me tell you. Our experience has been, not exaggerating, the worst ever in a company ever dealt with. Would give a negative review if I could.

I transferred COMCAST from one apartment to another apartment and the agent told me if I get the HOME SECURITY it would lower my bill. Like a jerk I believed the sales agent and had the service installed. The installation technician told me getting the HOME SECURITY would lower my bill. My monthly bill was $171. I called in every month to complain about how high my bill was. I decided to cancel my COMCAST service. I received a bill for terminating my service. This company SUCK. They allow their agents to get the sale by any means necessary. CROOKS!

I have been out of country twice and the system went down and needed to be reset at the control and could not be remotely reset so my house was unsecure twice in one year. Also the sensor batteries constantly go out and need replaced. I have completed my 2 year contract and going back to monitronics that is now brinks

Absolutely the worst ever the security monitor/camera is offline almost everyday. Their customer service sucks. What ever you do do not get the bundle because if you want to take one thing off your bill goes up. To me they are a rip-off company. Do not sign a contract with them. Do yourself a favor and go with another company.

BEWARE! Fees associated with the account that they don't tell you up front. In fact sales rep lied and said account is transferrable if you move or sell your house. Well it is.....with a fee! Their customer service sucks!

cameras constantly go offline and need to be reset, the app sucks, doesn't work hardly at all anymore. Comcast home security is not worth the cost nor the contract, I will in no way be renewing after my contract expires.

Their security service is the worst ever!!! It only works 20% of the time but yet they bill me and expect me to pay the full monthly payments. I've been asking for refunds but they never answer me.