Wayne Alarm
Is This Your Business?5.0
Author: Kalicia Bateman
With offices in Lynn, Massachusetts, and Nantucket, Massachusetts, Wayne Alarm is dedicated to providing residents with reliable, efficient home security systems. The company was founded in 1968; its 48 years of experience helps set it apart from the competition. The company offers five home security solutions as well as a robust home automation system to help give you peace of mind in your home. In addition, Wayne Alarm provides security for businesses as well as fire alarms and monitoring to keep your office and equipment safe.
Top Ranked Companies
The Good
- Experience
- Response Time
- Customer Service
- In-House Professionals
The Bad
- Lack of Pricing Details
- Available Only Locally
- Lack of Essential Information Online
Wayne Alarm has an impressive list of products and offerings, and its experience is as good as anyone in the industry. One big problem, however, is that if you want pricing information, you have to call customer service and get a quote. You can't simply look online and find out how much you can expect to pay for a system. People investigating home security systems may just pass Wayne Alarm right on by if no details are listed on the website. Wayne Alarm is only available in parts of Massachusetts, so if you live outside the area, you shouldn't even bother calling the company for its services. This can be a problem if you move away form the area to a place where Wayne Alarm doesn't have a presence. If you have enjoyed Wayne's service and want to continue, this won't be possible if you move away. While the Wayne Alarm website looks nice and has some useful tools for customers, it lacks key information for curious lurkers and people interested in doing business with the company. Vital information such as contracts, warranties, prices (as previously stated) and return policies are absent. These are glaring omissions.
The Bottom Line
It can definitely be frustrating to someone investigating potential home security systems to not find a lot of information about the company online. Still, Wayne Alarm is an excellent company with a rich, proven track record of excellent service and products. Wayne will have you covered no matter what your needs are at home. And with home automation, you'll get much more than intrusion alerts. If you don't mind making phone calls to the company in order to obtain pricing information, Wayne Alarm is a perfect choice to protect you and your family.
